PFD report

Oladeji Adeyemi Omishore · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 25 Mar 2025•Inner West London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
12

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
14

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised12

  1. Failure to train call handlers and first responders to record information for dispatcher transmission
  2. Lack of training on where call handlers and first responders should record information
  3. Failure to circulate mental health information promptly during I grade calls
    Part of recurring concern: Unreliable circulation of safety-critical mental health information
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Enhance dispatcher training and lesson plans on communicating CAD-assigned units to responding officers.

    Stated by Metropolitan Police ServiceStated plannedThe respondent said that this action was planned when they made their response on 27 March 2025.
  2. Action

    Operate a Taser-specific Community Scrutiny Panel and feed its review of incidents into officer training.

    Stated by Metropolitan Police ServiceStated completedThe respondent said that this action was complete when they made their response on 27 March 2025.
  3. Action

    Update dispatcher training and lesson plans to relay key information, including mental-health concerns and the number of units en route.

    Stated by Metropolitan Police ServiceStated plannedThe respondent said that this action was planned when they made their response on 27 March 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Existing mental-health NICL coding, CAD and remarks are considered sufficient to record and relay relevant information.

    Stated by Metropolitan Police ServiceExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to train call handlers and first responders to record information for dispatcher transmission

Wider context from the report

“2. That the call handlers/ first responders may have a training issue in relation to the importance of recording this information in a manner which is likely to be passed on to responding officers by dispatchers, for example in the NICL codes and/ or “golden line”. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of training on where call handlers and first responders should record information

Wider context from the report

“5. That call handlers/first responders may need training as to where to record such information i.e. in the “golden line” or NICL code, as long as of course it is reported to them before the “golden line” and NICL code has gone out. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to circulate mental health information promptly during I grade calls

Wider context from the report

“6. That use of THRIVE usually requires time that is not available in I grade calls and does not mitigate the need to circulate promptly information as to mental health issues, in the format most likely to be digested and passed on by dispatchers that is “golden line” or NICL codes. ”

Is this part of a recurring concern?

Yes — Unreliable circulation of safety-critical mental health information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of dispatcher training on information to pass to responding officers

Wider context from the report

“9. That dispatchers may require training in relation to what to pass out more generally given the confusion in the evidence about other units being assigned by CAD, which dispatchers themselves did not seem to appreciate and understand let alone pass such information out to responding officers. ”

Is this part of a recurring concern?

Yes — Failure of police operational communications to reliably share safety-critical information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of dispatcher training on passing possible mental health concerns over the airwaves

Wider context from the report

“8. That dispatchers may require training in relation to the importance of passing on possible mental health concerns for the subject over the airwaves given the increased use of taser in black men and those suffering with mental ill health. ”

Is this part of a recurring concern?

Yes — Unreliable circulation of safety-critical mental health information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a NICL code for believed mental health concerns

Wider context from the report

“7. That the lack of NICL code “mental health believed” compounds this. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to pass the number of units on the way over the airwaves

Wider context from the report

“10. That there are apparent system failure issues in dispatcher pods if due to pressure of work, important issues such as mental health concerns for the subject are being missed and the number of units on the way are not being passed over the airwaves, given the potential importance of these matters to responding officers when applying their NDMs, and the reliance of responding officers on the information that they receive over the radio on their way to an I grade call. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Dispatcher pod failures causing mental health concerns to be missed under work pressure

Wider context from the report

“10. That there are apparent system failure issues in dispatcher pods if due to pressure of work, important issues such as mental health concerns for the subject are being missed and the number of units on the way are not being passed over the airwaves, given the potential importance of these matters to responding officers when applying their NDMs, and the reliance of responding officers on the information that they receive over the radio on their way to an I grade call. ”

Is this part of a recurring concern?

Yes — Unreliable circulation of safety-critical mental health information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate response officer training on de-escalation and taser deployment tactics for subjects with mental ill-health

Wider context from the report

“11. That training for response officers may require review in relation to tactical options used to de-escalate prior to taser deployment, in appropriate circumstances, given the increased use of taser in black men with mental health issues; and in particular, training in relation to deploying with taser drawn and pointed with accompanying commanding language where the subject may be suffering with mental ill-health. ”

Is this part of a recurring concern?

Yes — Inadequate safety controls for Taser use; Insufficient police training for safe recognition and response to mental-health and behaviour-related medical crises.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of training advice on recording mental health information concerning black men

Wider context from the report

“3. That the above concern of potential training need is highlighted by the increased use of taser in black men and those suffering mental health issues and so the real need for this information to be recorded and passed on in the most effective form. Whilst training for first responders appears to include advice as to how to communicate with persons suffering with mental health issues, it does not appear to contain any advice in relation to the importance of such information to be recorded especially in relation to black men. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inconsistent recording of mental health information by call handlers and first responders

Wider context from the report

“1. That there is an inconsistency of approach between call handlers/first responders in the recording of information passed to them by members of the public that may represent a training issue; in this case the mental health matters reported to them. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient NICL code capacity for recording mental health as a qualifier

Wider context from the report

“4. That the limitation of 3 NICL codes makes it difficult to record mental health as a qualifier in incidents such as this where the main risk factor is the weapon. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enhance dispatcher training and lesson plans on communicating CAD-assigned units to responding officers.

Verbatim wording from the response

“We recognise the need for greater clarity and understanding among dispatchers regarding what information needs to be communicated more generally. Training will be enhanced to address the confusion identified in the evidence, specifically in relation to other units being assigned via Computer Aided Despatch (CAD) and the necessity for dispatchers to fully understand and communicate this to responding officers. Lesson plans will be updated accordingly.”

Source location

Response from Metropolitan Police
Page 4 · response
Published 27 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a Taser-specific Community Scrutiny Panel and feed its review of incidents into officer training.

Verbatim wording from the response

“In 2024 the MPS launched a Taser specific Community Scrutiny Panel to allow Taser incidents and use to be viewed by a panel from the community and feed back into training. This has led towards the MPS being more transparency and accountable. The views of the panel are fed back to the officer. This is particularly powerful feedback as it informs the officer as to how a jury may perceive their actions and use, particularly when the justification has not been properly explained.”

Source location

Response from Metropolitan Police
Page 7 · response
Published 27 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update dispatcher training and lesson plans to relay key information, including mental-health concerns and the number of units en route.

Verbatim wording from the response

“We note the concerns regarding the potential systemic failures within the individual pods within despatch. Training will be updated to ensure despatchers are equipped to pass on key information, including mental health concerns and the number of units en route, given the importance of this information in informing officers’ application of the National Decision Model. This will also be incorporated into revised lesson plans.”

Source location

Response from Metropolitan Police
Page 5 · response
Published 27 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review Taser activations through the dedicated Taser use review system and address use falling outside training or justification.

Verbatim wording from the response

“The MPS also have a comprehensive Taser use review system where a dedicated team review every Taser activation, any Taser use on under 18’s, at height, subjects running away, in custody, and over 65years. In addition to this the team review all uses on the Basic Command Units (BCU) each month (meaning each BCU has all their Taser use reviewed once a year).”

Source location

Response from Metropolitan Police
Page 7 · response
Published 27 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update Despatch Course lesson plans to train dispatchers to relay possible mental-health concerns over the airwaves promptly.

Verbatim wording from the response

“We acknowledge the importance of dispatchers being fully aware of and training in recognising and relaying possible mental health concerns. Lesson plans for the MetCC Academy Despatch Course will be updated to explicitly emphasise the importance of passing on such information over the airwaves, particularly in light of the increased use of Taser involving black men and individuals suffering from mental ill health.”

Source location

Response from Metropolitan Police
Page 4 · response
Published 27 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update First Contact training to capture mental-health indicators in remarks and NICL codes.

Verbatim wording from the response

“The MetCC Academy is currently reviewing the relevant content for First Contact training and will be updating lesson plans to ensure where Mental Health is believed or indicated, the operator will ensure this information is included in the remarks at the earliest opportunity.”

Source location

Response from Metropolitan Police
Page 1 · response
Published 27 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed de-escalation techniques and BUGEE conflict-management skills within PPST and Taser training, including scenario-based assessment of mental distress and vulnerable persons.

Verbatim wording from the response

“The foundation of all officer training begins with the Personal & Public Safety Training (PPST), which equips officers with essential skills in the use of force, their powers under the law, and de-escalation techniques. These are delivered comprehensively during an officer’s initial training and are reinforced annually through mandatory refresher sessions.”

Source location

Response from Metropolitan Police
Page 6 · response
Published 27 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Brief call operators on golden-line use, specific mental-health questioning, and capturing and passing relevant information.

Verbatim wording from the response

“The MetCC Academy are in the process of reviewing their Mental Health training content, additionally operators will be briefed on their Professional Development Days around the importance of the Golden line and specific questioning when dealing with Mental Health related calls and ensuring all information is captured and passed to officers.”

Source location

Response from Metropolitan Police
Page 2 · response
Published 27 March 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing mental-health NICL coding, CAD and remarks are considered sufficient to record and relay relevant information.

Verbatim wording from the response

“The mental health NICL code is sufficient and has a definition attached it, the operator records on both the Computer Aided Despatch (CAD) and Contact Handling System (CHS) along with the ethnicity of the individual as this is a normal practice by our operators, CAD is passed to despatch and forms part of the information relayed to officers.”

Source location

Response from Metropolitan Police
Page 2 · response
Published 27 March 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A separate believed-mental-health NICL code is not required because the existing mental-health qualifier covers people who appear to be suffering.

Verbatim wording from the response

“The NSIR 2011 document and the new proposed NSIRA (National Standard of Incident Reporting and Assessment) document are still under review by the NPCC and describes the qualifier for Mental Health as follows:”

Source location

Response from Metropolitan Police
Page 4 · response
Published 27 March 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Frontline officers, rather than communication officers, are responsible for awareness of force against black men with mental-health issues.

Verbatim wording from the response

“However, please note that it is more for officers on the frontline to be appraised and aware around use of force against black men with mental health issues than communication officers, who follow a Standard Operating Procedure when dealing with calls, irrespective of race/gender.”

Source location

Response from Metropolitan Police
Page 2 · response
Published 27 March 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Amend Dispatch Policy to require radio circulation of call signs for off-BCU units assigned to calls.

    Stated by Metropolitan Police ServiceStated completedThe respondent said that this action was complete when they made their response on 27 March 2025.
  2. 2

    Review whether mental-health information should be added to the golden line.

    Stated by Metropolitan Police ServiceStated in progressThe respondent said that this action was in progress when they made their response on 27 March 2025.
  3. 3

    Undertake a risk assessment before implementing any golden-line guidance change.

    Stated by Metropolitan Police ServiceStated plannedThe respondent said that this action was planned when they made their response on 27 March 2025.
  4. 4

    Scope with C&C IT Support whether an additional Opening Code field can be added to the Command and Control system.

    Stated by Metropolitan Police ServiceStated in progressThe respondent said that this action was in progress when they made their response on 27 March 2025.
  5. 5

    Develop and roll out a briefing pack supporting dispatchers’ communication of mental-health concerns to staff.

    Stated by Metropolitan Police ServiceStated in progressThe respondent said that this action was in progress when they made their response on 27 March 2025.
  6. 6

    Review Taser activation data by ethnicity, gender, and apparent mental-health condition, and feed identified trends into training.

    Stated by Metropolitan Police ServiceStated completedThe respondent said that this action was complete when they made their response on 27 March 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend Dispatch Policy to require radio circulation of call signs for off-BCU units assigned to calls.

Verbatim wording from the response

“We have amended our internal Dispatch Policy to state that despatchers should circulate over the radio the call signs of off-Basic Command Units (BCUs) assigned to calls. This is to ensure units assigned from the BCU where the incident originated, are aware of off-BCU units having been assigned as they will have been dispatched via a different radio channel.”

Source location

Response from Metropolitan Police
Page 5 · response
Published 27 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review whether mental-health information should be added to the golden line.

Verbatim wording from the response

“The MetCC Senior Leadership Team are reviewing whether an amendment should be considered to include this within the “golden line”. A risk assessment will be undertaken before any guidance is implemented.”

Source location

Response from Metropolitan Police
Page 2 · response
Published 27 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a risk assessment before implementing any golden-line guidance change.

Verbatim wording from the response

“The MetCC Senior Leadership Team are reviewing whether an amendment should be considered to include this within the “golden line”. A risk assessment will be undertaken before any guidance is implemented.”

Source location

Response from Metropolitan Police
Page 2 · response
Published 27 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Scope with C&C IT Support whether an additional Opening Code field can be added to the Command and Control system.

Verbatim wording from the response

“Adding an additional ‘Opening Code’ field to the Command and Control (C&C) system is a technical piece of work involving multiple platforms. We are in contact with our C&C IT Support Unit and are scoping out the project to determine if this can be applied to our system.”

Source location

Response from Metropolitan Police
Page 3 · response
Published 27 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and roll out a briefing pack supporting dispatchers’ communication of mental-health concerns to staff.

Verbatim wording from the response

“MetCC Academy will work alongside our Operational Support Teams to support the development of a briefing pack to roll out to staff. This will be implemented in May 2025 which is the start of the Despatch Course.”

Source location

Response from Metropolitan Police
Page 4 · response
Published 27 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review Taser activation data by ethnicity, gender, and apparent mental-health condition, and feed identified trends into training.

Verbatim wording from the response

“‘In addition to this, the MPS Specialist Firearms Command collate data on Taser activations from the mandatory completion of Use of Force Forms when a Taser is drawn or discharged and therefore a person has force exerted on them. This, therefore, includes when a Taser officer does one of the following:”

Source location

Response from Metropolitan Police
Page 2 · response
Published 27 March 2025

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/2

Data last updated 7 September 2026