Alan CRABTREE · Prevention of Future Deaths report

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Issued 20 Feb 2026•Cheshire

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
16

Described in responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure of the methotrexate guideline to provide a current therapeutic initial dose
    Part of recurring concern: Unreliable methotrexate safety information and guidance
  2. Failure of the methotrexate guideline to define current responsibilities and direct patients to the appropriate healthcare professional
    Part of recurring concern: Unreliable methotrexate safety information and guidance

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.16

  1. NHS Greater Manchester Integrated Care Board

    Maintain Pharmacy and Medicines Team oversight with routine progress updates to GMMMG.

  2. NHS Greater Manchester Integrated Care Board

    Share Pharmacy First learning with the regional pharmacy lead, national team and Greater Manchester community pharmacies.

  3. NHS Greater Manchester Integrated Care Board

    Develop and implement a formal process to risk-rate and prioritise review of all out-of-date shared care protocols.

  4. NHS Greater Manchester Integrated Care Board

    Publish website information identifying protocols that have passed their review date and await formal review.

  5. NHS Greater Manchester Integrated Care Board

    Seek provider assurance that appropriate patient consultations occur when patients start new treatment.

  6. NHS Greater Manchester Integrated Care Board

    Record the risk of out-of-date shared care protocols on the system risk register.

  7. NHS Greater Manchester Integrated Care Board

    Embed the shared care protocol review programme within the NHS GM Pharmacy and Medicines Team workplan.

  8. NHS Greater Manchester Integrated Care Board

    Prioritise review of shared care protocols presenting the greatest clinical risk.

  9. NHS Greater Manchester Integrated Care Board

    Report shared care protocol review risks through GMMMG and CEG governance routes.

  10. NHS Greater Manchester Integrated Care Board

    Establish ownership, responsibilities and timescales for coordinated review and updating of overdue protocols.

  11. NHS Greater Manchester Integrated Care Board

    Prepare and disseminate a seven-minute briefing sharing learning across primary care, secondary care and community pharmacy.

  12. NHS Greater Manchester Integrated Care Board

    Develop a local seven-minute briefing to share learning and reinforce good practice across relevant teams.

  13. NHS Greater Manchester Integrated Care Board

    Strengthen assurance arrangements to ensure timely protocol reviews and reduce future backlog risk.

  14. NHS Greater Manchester Integrated Care Board

    Review monitoring requirements and dosing wording in the shared care protocol against contemporary rheumatology guidance.

  15. NHS Greater Manchester Integrated Care Board

    Continue making urgent safety amendments to shared care protocols through clinical governance processes.

  16. NHS Greater Manchester Integrated Care Board

    Consider clarifying in the guideline who patients should contact when they develop concerning symptoms.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. NHS Greater Manchester Integrated Care Board

    Patients with possible methotrexate toxicity should be assessed by their GP or specialist team, not community pharmacists.

    Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  2. NHS Greater Manchester Integrated Care Board

    The protocol provides specialist initiation, dose optimisation, monitoring and safety safeguards before prescribing responsibility transfers to primary care.

    Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
  3. NHS Greater Manchester Integrated Care Board

    The patient was ineligible for Pharmacy First, so the service should not have managed the patient in this case.

    Disputes the concernThe respondent disagreed with part of the concern or the basis for it.
  4. NHS Greater Manchester Integrated Care Board

    The methotrexate protocol’s dose range reflects current product information and guidance, with lower initial dosing supporting safety and specialist adjustment.

    Disputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the methotrexate guideline to provide a current therapeutic initial dose

Wider context from the report

“1. The dose regime referred to in the “Shared Care Guideline for Oral Methotrexate in Rheumatological Conditions in Adults” does not reflect current practice and the initial dose recommended is a sub-therapeutic dose. ”

Is this part of a recurring concern?

Yes — Unreliable methotrexate safety information and guidance.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the methotrexate guideline to define current responsibilities and direct patients to the appropriate healthcare professional

Wider context from the report

“2. The “Shared Care Guideline for Oral Methotrexate in Rheumatological Conditions in Adults” was produced in September 2017. Since then, the “Pharmacy First” scheme has come into effect. The guidance therefore does not reflect the changes in the relevant responsibilities between secondary care, GPs and community pharmacists leading to ambiguity as to what type of healthcare professional a patient should consult and potentially fatal delay in ceasing methotrexate or commencing treatment for toxicity for the same. ”

Is this part of a recurring concern?

Yes — Unreliable methotrexate safety information and guidance.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain Pharmacy and Medicines Team oversight with routine progress updates to GMMMG.

Verbatim wording from the response

“• Maintain oversight through the NHS GM Pharmacy and Medicines Team with routine progress updates to GMMMG.”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 3 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share Pharmacy First learning with the regional pharmacy lead, national team and Greater Manchester community pharmacies.

Verbatim wording from the response

“Additionally, NHS GM has undertaken a review of the community pharmacy involvement in this case, in conjunction with NHS Cheshire & Merseyside ICB, where the community pharmacy involved is situated. We have linked with the regional pharmacy lead to share learnings and escalate to the national team regarding feedback on the pathway design for sore throat, and specifically around patients who are immunosuppressed. NHS GM is also liaising with the Community Pharmacy Greater Manchester (CPGM) to raise awareness across GM community pharmacies to share learning. This includes ensuring”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 3 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and implement a formal process to risk-rate and prioritise review of all out-of-date shared care protocols.

Verbatim wording from the response

“Long-term plan:”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 3 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish website information identifying protocols that have passed their review date and await formal review.

Verbatim wording from the response

“• Add a statement to the GMGMS website to clarify when protocols have passed their review date and are awaiting formal review.”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 2 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Seek provider assurance that appropriate patient consultations occur when patients start new treatment.

Verbatim wording from the response

“We also recognise the need for further work with the Trust to better understand the Patient Information Leaflet (PIL) provided at the point of prescribing, including how it is selected, issued, and explained to patients. Ensuring that patients receive clear, accurate, and comprehensible information at the time of prescribing is an important additional safety net and may support earlier identification of risk or deterioration. NHS GM will be seeking assurance from providers that appropriate patient consultation is consistently undertaken when patients are commenced on new treatment.”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 4 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record the risk of out-of-date shared care protocols on the system risk register.

Verbatim wording from the response

“The concerns raised by this report have highlighted that some Shared Care Protocols have passed their planned review dates. NHS Greater Manchester has addressed this by the implementation of immediate and long-term actions.”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 2 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed the shared care protocol review programme within the NHS GM Pharmacy and Medicines Team workplan.

Verbatim wording from the response

“• Embed the SCP review programme within the NHS GM Pharmacy and Medicines Team with a responsibility for clinical guidance, including SCPs workplan.”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 3 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prioritise review of shared care protocols presenting the greatest clinical risk.

Verbatim wording from the response

“• Prioritise review of those protocols considered to present the greatest clinical risk.”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 2 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report shared care protocol review risks through GMMMG and CEG governance routes.

Verbatim wording from the response

“• Introduce regular reporting through existing governance routes, including Greater Manchester Medicines Management Group (GMMMG) and GM Clinical Effectiveness Group (CEG).”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 2 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish ownership, responsibilities and timescales for coordinated review and updating of overdue protocols.

Verbatim wording from the response

“• Establish clear ownership, responsibilities and timescales for coordinated review and updating of overdue protocols.”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 3 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prepare and disseminate a seven-minute briefing sharing learning across primary care, secondary care and community pharmacy.

Verbatim wording from the response

“• Preparation and dissemination of a ‘7-minute briefing’ to share the learning from this issue across the GM health care sectors, including primary and secondary care and community pharmacy teams.”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 2 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a local seven-minute briefing to share learning and reinforce good practice across relevant teams.

Verbatim wording from the response

“We consider that addressing these challenges at both national and provider levels could help prevent similar incidents in the future. In addition, we are planning to develop a local 7-minute briefing to share further learning and reinforce good practice across relevant teams.”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 4 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen assurance arrangements to ensure timely protocol reviews and reduce future backlog risk.

Verbatim wording from the response

“• Strengthen assurance arrangements so that shared care protocols are reviewed in a timely way and future backlog risk is reduced.”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 3 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review monitoring requirements and dosing wording in the shared care protocol against contemporary rheumatology guidance.

Verbatim wording from the response

“There has been a recent update to specialist guidance to methotrexate monitoring, following publication of the British Society for Rheumatology guideline in 2025. National medicines information resources, including guidance published by the Specialist Pharmacy Service, have not yet fully updated their publicly available monitoring guidance to reflect these newer recommendations. In response to these developments, a review of the monitoring requirements within the Shared Care Protocol has already been scheduled, and the dosing wording will also be reviewed as part of the next update of the protocol to ensure alignment with contemporary rheumatology practice and national guidance.”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 2 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue making urgent safety amendments to shared care protocols through clinical governance processes.

Verbatim wording from the response

“• Continue to make urgent safety-related amendments through existing clinical governance processes where required.”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 2 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider clarifying in the guideline who patients should contact when they develop concerning symptoms.

Verbatim wording from the response

“As part of the planned review, NHS Greater Manchester will consider whether the guidelines could be clearer for patients about who to contact if they develop concerning symptoms.”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 3 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Patients with possible methotrexate toxicity should be assessed by their GP or specialist team, not community pharmacists.

Verbatim wording from the response

“The SCP clearly advises patients taking methotrexate to seek medical advice if they develop symptoms such as sore throat or mouth ulcers, as these can be signs of serious side effects. Patients are directed to contact their GP or specialist team, who are responsible for their ongoing care and monitoring.”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 3 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The protocol provides specialist initiation, dose optimisation, monitoring and safety safeguards before prescribing responsibility transfers to primary care.

Verbatim wording from the response

“Overall, the Shared Care Protocol provides a framework that ensures methotrexate therapy is initiated, dose-optimised, and monitored under specialist supervision, with clear safety safeguards and structured monitoring arrangements in place before prescribing responsibility is transferred to primary care.”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 2 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The patient was ineligible for Pharmacy First, so the service should not have managed the patient in this case.

Verbatim wording from the response

“We believe there is a clear need to provide feedback to NHS England, as the commissioner of the Pharmacy First Service, to highlight the wider challenges associated with the delivery of the service. The PDF report review has identified that the patient should not have been managed through the Pharmacy First Service, as they did not meet the eligibility criteria for this service. This highlights the need for strengthened pathway exclusions and clearer safeguards to ensure that patients with complex clinical needs or specialist oversight requirements are appropriately identified and excluded from Pharmacy First pathways.”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 4 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The methotrexate protocol’s dose range reflects current product information and guidance, with lower initial dosing supporting safety and specialist adjustment.

Verbatim wording from the response

“The Shared Care Protocol (SCP) includes a section that explains how methotrexate doses should be managed once a hospital specialist has started treatment. It sets out a range of doses that may be used, starting at a lower dose and increasing gradually over time. The protocol states that methotrexate should be prescribed at 7.5–25 mg once weekly according to hospital instructions, with an initial dose of 5–15 mg once weekly, titrated upwards by 2.5–5 mg every 2–6 weeks according to response, with a typical maintenance dose up to 20 mg per week, and in some circumstances up to 25 mg per week. The protocol also specifies that only 2.5 mg tablets should be prescribed, which is a recognised national safety measure intended to minimise the risk of dosing errors with methotrexate.”

Source location

2026-0103 - Response from Greater Manchester Integrated Care
Page 1 · response
Published 24 February 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026