PFD report

Sammi Higgins · Prevention of Future Deaths report

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Issued 13 Dec 2019•East London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
20

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Lack of overarching care plans for service users whose care requirements exceed brief intervention
    Part of recurring concern: Unreliable care-planning processes
  2. Failure to assign a key-worker to oversee AABIT service users’ care
    Part of recurring concern: Failure to reliably allocate key workers to mental health service users
  3. Delays in access to psychotherapy treatment
    Part of recurring concern: Excessive waiting times for NHS mental health services
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.14

  1. Action

    Use zoning meetings to verify completion of psychological-intervention actions and escalate outstanding clinical actions to case-holders.

    Stated by North East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 13 December 2019.
  2. Action

    Review panel processes and internal referral points between AABIT and specialist psychological services.

    Stated by North East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 13 December 2019.
  3. Action

    Develop the multidisciplinary team function alongside the referral pathway to identify psychological interventions and reduce higher-intensity referrals.

    Stated by North East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 13 December 2019.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of overarching care plans for service users whose care requirements exceed brief intervention

Wider context from the report

“1. Sammi was cared for under the Access Assessment and Brief Intervention Team (AABIT). She was under the care of this team for almost three years. Her care requirements went beyond "brief intervention". Whilst under the care of this team, Sammi had no overarching care plan. No-one was appointed to oversee Sammi’s care. The evidence at the Inquest revealed that doctors working within the team were not aware of the possibility of service users under the AABIT having an overarching care plan or of service users having a key-worker assigned to them. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to assign a key-worker to oversee AABIT service users’ care

Wider context from the report

“1. Sammi was cared for under the Access Assessment and Brief Intervention Team (AABIT). She was under the care of this team for almost three years. Her care requirements went beyond "brief intervention". Whilst under the care of this team, Sammi had no overarching care plan. No-one was appointed to oversee Sammi’s care. The evidence at the Inquest revealed that doctors working within the team were not aware of the possibility of service users under the AABIT having an overarching care plan or of service users having a key-worker assigned to them. ”

Is this part of a recurring concern?

Yes — Failure to reliably allocate key workers to mental health service users.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in access to psychotherapy treatment

Wider context from the report

“2. Sammi suffered from emotionally unstable personality disorder and mood congruent psychotic symptoms. She required psychotherapy treatment. She was referred to the psychotherapy services in March 2017. By the time of her death in February 2018, Sammi had not received psychotherapy. The Inquest heard that there could be delays of 17 months from referral to receipt of treatment. It is considered that these ongoing lengthy delays give rise to a risk of future deaths. ”

Is this part of a recurring concern?

Yes — Excessive waiting times for NHS mental health services.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use zoning meetings to verify completion of psychological-intervention actions and escalate outstanding clinical actions to case-holders.

Verbatim wording from the response

“15. Audit – clinical risk management Action: Each zoning meeting to ensure that actions regarding psychological interventions has been completed and clinical actions will be escalated to the relevant clinical case-holder. Any uncompleted actions will be escalated to the relevant clinical case-holder. Deadline: 30.01.2020 Lead: ████████, Operational Lead AABIT”

Source location

Response from North East London NHS Foundation Trust
Page 7 · response
Published 13 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review panel processes and internal referral points between AABIT and specialist psychological services.

Verbatim wording from the response

“14. Service change in recommended best practice Action: Review the psychological services panel process and internal referral points between the AABIT and the specialist psychological pathway to ensure that the correct clinical intervention/pathways are available to support release of clinical capacity for front line delivery as per action 12. Deadline: 31.07.2020 Lead: ████████, Trust wide PS lead”

Source location

Response from North East London NHS Foundation Trust
Page 6 · response
Published 13 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop the multidisciplinary team function alongside the referral pathway to identify psychological interventions and reduce higher-intensity referrals.

Verbatim wording from the response

“18. Service change – clinical risk management Action: Develop the multidisciplinary team function in conjunction with the referral pathway – see Action 4 above (BFT pathway) – for the identification of psychological interventions as a way of reducing the need for higher intensity psychological interventions. Deadline: 31.07.2020 Lead: Operational Lead AABIT; ████████, Trustwide PS lead”

Source location

Response from North East London NHS Foundation Trust
Page 8 · response
Published 13 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement RIO functionality displaying the named key worker alongside the clinical risk record.

Verbatim wording from the response

“10. Policy/practice update – clinical risk management Action: Implement functionality to display the named key worker alongside the clinical risk record (RIO) so that this is immediately visible to the clinician. This will ensure monitoring of action 8 above. Deadline: 28.02.2020 Lead: ████████, RIO Clinical Systems Manager”

Source location

Response from North East London NHS Foundation Trust
Page 5 · response
Published 13 December 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consult on and integrate the B&D MAP Specialist Psychological Service into BDAABIT as a single multidisciplinary service with clear pathways.

Verbatim wording from the response

“13. Service change – clinical risk management Action: Formally consult and integrate the B&D MAP Specialist Psychological Service into the BDAABIT service to ensure a single service, with clear pathways that are fully multi-disciplinary. The role of the managerial role (to be repeated for the Psychological Service in the Community Recovery Service). This is to streamline the delivery of psychological services and to ensure that capacity released (due to an expansion of capacity released) is used effectively to shorten the waiting times. The Trust will provide support and oversight in practice with determining best practice and Trust-wide learning. Deadline: 30.09.2020 Lead: ████████, Director Adult Services; ████████, Trust wide PS lead; Operational Lead AABIT”

Source location

Response from North East London NHS Foundation Trust
Page 6 · response
Published 13 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assess needs and risks of patients waiting more than 18 weeks and identify additional support required while they remain on the waiting list.

Verbatim wording from the response

“16. Policy/practice update – clinical risk management Action: In the meantime and while the development are being implemented, the service manager has been asked to contact the services waiting list for more than 18 weeks (national standard) to: 1. Assess the needs/risk of the patient to ensure that the person has not deteriorated and it is safe for the service user to remain on the waiting list. 2. Identify if any additional support is needed while the service user is on the waiting list. The above practice will be carried out until the required changes within the service will be completed. Deadline: 30.01.2020 Lead: Service lead for MAP and Specialist Psychological Services”

Source location

Response from North East London NHS Foundation Trust
Page 7 · response
Published 13 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce and discuss monthly RIO reports demonstrating compliance with care and crisis plans on the correct pathway.

Verbatim wording from the response

“7. Audit – care/crisis management plan compliance Action: A RIO report demonstrating compliance with care plan/crisis plan on correct RIO pathway will be produced monthly basis and discussed at the AABIT team meeting. Deadline: 31.01.2020 Lead: ████████, Operational Lead AA BIT”

Source location

Response from North East London NHS Foundation Trust
Page 5 · response
Published 13 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue clinical staff a reminder to record the named key worker or caseload manager in the designated RIO section.

Verbatim wording from the response

“8. Policy/practice update – Compliance with terms of AABIT SOP Action: A reminder will be issued to all clinical staff for the named key worker/caseload manager to be identified in the correct section of RIO clinical record – AAPI section of RIO clinical record. Deadline: 31.01.2020 Lead: ████████, Operational Lead QAABIT”

Source location

Response from North East London NHS Foundation Trust
Page 5 · response
Published 13 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prepare a psychological-services demand and capacity report and present an improvement plan to commissioners detailing service gaps.

Verbatim wording from the response

“21. Service change – clinical risk management Action: A Demand and capacity report to be prepared and relation to Psychological Services, and a plan to improve to be presented to the commissioners to ensure the service gaps in addition to any adverse service improvements are detailed in this action plan. Deadline: 31.05.2020 Lead: ████████, Assistant Director Adult Services”

Source location

Response from North East London NHS Foundation Trust
Page 8 · response
Published 13 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add MAP waiting-list times to the Trust risk register and monitor them monthly across mental health services.

Verbatim wording from the response

“17. Audit – clinical risk management Action: Waiting list times for MAP service to be added to the Trust risk register as a high risk and monitored on a monthly basis for all mental health services. Deadline: 30.01.2020 Lead: Head of Service – Adult Mental Health services”

Source location

Response from North East London NHS Foundation Trust
Page 7 · response
Published 13 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue a reminder to maintain an up-to-date overarching care plan for every patient receiving AABIT care.

Verbatim wording from the response

“6. Reminder – Care planning Action: A reminder will be issued for a care plan template for each patient to be updated to ensure that the overarching care plan is up to date at all times when the service users are receiving care which meets their needs. Deadline: 31.01.2020 Lead: ████████, Operational Lead AABIT”

Source location

Response from North East London NHS Foundation Trust
Page 5 · response
Published 13 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and collate outstanding vacancies across BDAABIT and Psychosis teams and service disciplines.

Verbatim wording from the response

“19. Recruitment – clinical risk management Action: Review the current vacancy levels in the BDAABIT and Psychosis teams to collate outstanding vacancies across the service disciplines in order to create additional 7 psychology posts. This will increase the BDAABIT capacity within Psychosis Services to meet the demands of the increasing caseload and to shorten waiting times for psychological interventions. Deadline: 31.01.2020 Lead: Service – Adult Mental Health services S/SBT”

Source location

Response from North East London NHS Foundation Trust
Page 8 · response
Published 13 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement additional BIT pathway programmes, including group sessions and structured psychological interventions, within the AABIT service offer.

Verbatim wording from the response

“3. Policy/practice update – Compliance with terms of AABIT SOP Implement additional intervention pathway (BIT pathway) programmes (e.g. group sessions and structured term psychological interventions) as per the BDAABIT team’s development plan to ensure there is compliance with the AABIT SOP and that services are responsive to their users. The AABIT short-term support service will be responsive to their users. These programmes will form part of the whole service offer; patients will step up or down to alternative services or remain with their individual care plan.”

Source location

Response from North East London NHS Foundation Trust
Page 4 · response
Published 13 December 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review monthly 18-week waiting reports and develop a time-tracked plan to monitor the maximum wait through divisional business meetings.

Verbatim wording from the response

“20. Service change – clinical risk management Action: Review the monthly 18 week wait report to ensure current configuration and develop a time-tracked development and monitor 18 week maximum wait of the 18 weeks will be maximum wait for achievement via the divisional business meeting. Deadline: 28.02.2020 Lead: Head of Service – Adult Mental Health services”

Source location

Response from North East London NHS Foundation Trust
Page 8 · response
Published 13 December 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Produce monthly RIO reports monitoring completion of records and compliance with the AABIT SOP.

    Stated by North East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 13 December 2019.
  2. 2

    Issue a reminder requiring AABIT zoning meetings to be fully minuted and documented in RIO progress notes.

    Stated by North East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 13 December 2019.
  3. 3

    Complete monthly RIO audits of AABIT contact compliance and review cases without recent contact.

    Stated by North East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 13 December 2019.
  4. 4

    Issue supervisors a reminder to review active caseloads, particularly high-risk patients, during clinical supervision.

    Stated by North East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 13 December 2019.
  5. 5

    Issue a reminder requiring medical staff attendance as the minimum quorum at AABIT zoning meetings.

    Stated by North East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 13 December 2019.
  6. 6

    Implement the NELFT Acute Mental Health B&D care pathway to direct patients to appropriate services and teams.

    Stated by North East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 13 December 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce monthly RIO reports monitoring completion of records and compliance with the AABIT SOP.

Verbatim wording from the response

“9. Audit – record keeping Action: A RIO report demonstrating compliance with keeping the RIO record completed every month will be produced and compliance with the AABIT SOP. Deadline: 31.03.2020 Lead: ████████, Operational Lead AABIT”

Source location

Response from North East London NHS Foundation Trust
Page 5 · response
Published 13 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue a reminder requiring AABIT zoning meetings to be fully minuted and documented in RIO progress notes.

Verbatim wording from the response

“5. Reminder – Record keeping A reminder will be issued to ensure that all AABIT zoning meetings are fully minuted and recorded. The parity RIO progress notes to evidence what has been discussed and what actions have been agreed.”

Source location

Response from North East London NHS Foundation Trust
Page 4 · response
Published 13 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete monthly RIO audits of AABIT contact compliance and review cases without recent contact.

Verbatim wording from the response

“1. Audit – Compliance with AABIT SOP expected service offer”

Source location

Response from North East London NHS Foundation Trust
Page 3 · response
Published 13 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue supervisors a reminder to review active caseloads, particularly high-risk patients, during clinical supervision.

Verbatim wording from the response

“2. Reminder – Clinical risk management A reminder will be issued to all supervisors within AABIT to ensure that active caseload review, with particular focus on high-risk patients, is undertaken during clinical staff supervision.”

Source location

Response from North East London NHS Foundation Trust
Page 4 · response
Published 13 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue a reminder requiring medical staff attendance as the minimum quorum at AABIT zoning meetings.

Verbatim wording from the response

“12. Policy/practice compliance with SOP (604) Zoning Action: A reminder will be issued to all staff at AABIT zoning meetings to include medical staff attendance as a minimum quorum. Deadline: 31.01.2020 Lead: ████████, AAMD”

Source location

Response from North East London NHS Foundation Trust
Page 6 · response
Published 13 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the NELFT Acute Mental Health B&D care pathway to direct patients to appropriate services and teams.

Verbatim wording from the response

“4. Service change – clinical risk management The implementation of the NELFT Acute Mental Health B&D care pathway will ensure that patients are referred to and receive care from and are receiving care from the appropriate services/teams.”

Source location

Response from North East London NHS Foundation Trust
Page 4 · response
Published 13 December 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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