PFD report

Rachel Bernadette Johnston · Prevention of Future Deaths report

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Issued 26 Mar 2021•Worcestershire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
4

Named on the report

Responses found
1

Of 4 recipients

Stated actions
6

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure to prevent nursing staff from working at Pirton Grange again when appropriate after investigation
    Part of recurring concern: Unreliable investigation and escalation of safety-related professional misconduct
  2. Failure to identify and investigate possible misconduct by nursing staff
    Part of recurring concern: Unreliable investigation and escalation of safety-related professional misconduct
  3. Failure to impose interim suspension of nursing staff where needed to protect residents
    Part of recurring concern: Unreliable investigation and escalation of safety-related professional misconduct
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Engage retained solicitors at the outset of issues that may involve staff misconduct.

    Stated by Pirton Grange Specialist ServicesStated plannedThe respondent said that this action was planned when they made their response on 30 March 2021.
  2. Action

    Establish independent solicitor oversight for staff misconduct investigations, disciplinary matters and professional-body referrals.

    Stated by Pirton Grange Specialist ServicesStated completedThe respondent said that this action was complete when they made their response on 30 March 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Existing procedures, policies, oversight and training are considered sufficient to address the concerns and identify failures posing risks to service-user safety.

    Stated by Pirton Grange Specialist ServicesExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to prevent nursing staff from working at Pirton Grange again when appropriate after investigation

Wider context from the report

“(1) Following Rachel’s death, there appears to have been no adequate internal investigation or disciplinary procedure which was able to identify the gross failings of the nurses mentioned above. Accordingly, both nurses continued working at Pirton Grange for some time, without any action being taken to ensure that patients were not put at risk by their actions. Furthermore, no effort was made to report the conduct of the nurses concerned to the Nursing and Midwifery Council ( NMC ), the appropriate regulatory body, until February 2021, over 2 years after Rachel’s death; (2) Even now, there appears to be no Policy in place at Pirton Grange which sets out a suitable and robust procedure for: (a) identifying and investigating possible misconduct by nursing staff, e.g. where they have ignored a Policy; (b) imposing an interim suspension on a member of the nursing staff, pending the completion of such an investigation, if in the interests of ensuring the ongoing safety of residents; (c) if appropriate after the investigation has been completed, ensuring that member of the nursing staff does not work at Pirton Grange again; and (d) if the internal investigation has identified likely misconduct, reporting that member of the nursing staff to the NMC. ”

Is this part of a recurring concern?

Yes — Unreliable investigation and escalation of safety-related professional misconduct.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to identify and investigate possible misconduct by nursing staff

Wider context from the report

“(1) Following Rachel’s death, there appears to have been no adequate internal investigation or disciplinary procedure which was able to identify the gross failings of the nurses mentioned above. Accordingly, both nurses continued working at Pirton Grange for some time, without any action being taken to ensure that patients were not put at risk by their actions. Furthermore, no effort was made to report the conduct of the nurses concerned to the Nursing and Midwifery Council ( NMC ), the appropriate regulatory body, until February 2021, over 2 years after Rachel’s death; (2) Even now, there appears to be no Policy in place at Pirton Grange which sets out a suitable and robust procedure for: (a) identifying and investigating possible misconduct by nursing staff, e.g. where they have ignored a Policy; (b) imposing an interim suspension on a member of the nursing staff, pending the completion of such an investigation, if in the interests of ensuring the ongoing safety of residents; (c) if appropriate after the investigation has been completed, ensuring that member of the nursing staff does not work at Pirton Grange again; and (d) if the internal investigation has identified likely misconduct, reporting that member of the nursing staff to the NMC. ”

Is this part of a recurring concern?

Yes — Unreliable investigation and escalation of safety-related professional misconduct.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to impose interim suspension of nursing staff where needed to protect residents

Wider context from the report

“(1) Following Rachel’s death, there appears to have been no adequate internal investigation or disciplinary procedure which was able to identify the gross failings of the nurses mentioned above. Accordingly, both nurses continued working at Pirton Grange for some time, without any action being taken to ensure that patients were not put at risk by their actions. Furthermore, no effort was made to report the conduct of the nurses concerned to the Nursing and Midwifery Council ( NMC ), the appropriate regulatory body, until February 2021, over 2 years after Rachel’s death; (2) Even now, there appears to be no Policy in place at Pirton Grange which sets out a suitable and robust procedure for: (a) identifying and investigating possible misconduct by nursing staff, e.g. where they have ignored a Policy; (b) imposing an interim suspension on a member of the nursing staff, pending the completion of such an investigation, if in the interests of ensuring the ongoing safety of residents; (c) if appropriate after the investigation has been completed, ensuring that member of the nursing staff does not work at Pirton Grange again; and (d) if the internal investigation has identified likely misconduct, reporting that member of the nursing staff to the NMC. ”

Is this part of a recurring concern?

Yes — Unreliable investigation and escalation of safety-related professional misconduct.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to report likely nursing staff misconduct to the NMC

Wider context from the report

“(1) Following Rachel’s death, there appears to have been no adequate internal investigation or disciplinary procedure which was able to identify the gross failings of the nurses mentioned above. Accordingly, both nurses continued working at Pirton Grange for some time, without any action being taken to ensure that patients were not put at risk by their actions. Furthermore, no effort was made to report the conduct of the nurses concerned to the Nursing and Midwifery Council ( NMC ), the appropriate regulatory body, until February 2021, over 2 years after Rachel’s death; (2) Even now, there appears to be no Policy in place at Pirton Grange which sets out a suitable and robust procedure for: (a) identifying and investigating possible misconduct by nursing staff, e.g. where they have ignored a Policy; (b) imposing an interim suspension on a member of the nursing staff, pending the completion of such an investigation, if in the interests of ensuring the ongoing safety of residents; (c) if appropriate after the investigation has been completed, ensuring that member of the nursing staff does not work at Pirton Grange again; and (d) if the internal investigation has identified likely misconduct, reporting that member of the nursing staff to the NMC. ”

Is this part of a recurring concern?

Yes — Unreliable investigation and escalation of safety-related professional misconduct.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage retained solicitors at the outset of issues that may involve staff misconduct.

Verbatim wording from the response

“As a result of the HM Coroners concerns the Home has made its procedures more robust. This includes independent oversight to identify and investigate possible misconduct by staff, including nursing staff. This comprises of the engagement of a Solicitor’s firm on a retainer basis to provide general employment advice, support on all HR matters and assistance and oversight with and/or advising on any investigation, disciplinary matters, and considering whether any reports to professional bodies should be made. The Home will engage its Solicitors at the very outset where there is an issue which may give rise to any misconduct issues by staff.”

Source location

2021-0090-Response-from-Holmleigh-Care-Homes-Ltd-Redacted
Page 2 · response
Published 30 March 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish independent solicitor oversight for staff misconduct investigations, disciplinary matters and professional-body referrals.

Verbatim wording from the response

“As a result of the HM Coroners concerns the Home has made its procedures more robust. This includes independent oversight to identify and investigate possible misconduct by staff, including nursing staff. This comprises of the engagement of a Solicitor’s firm on a retainer basis to provide general employment advice, support on all HR matters and assistance and oversight with and/or advising on any investigation, disciplinary matters, and considering whether any reports to professional bodies should be made. The Home will engage its Solicitors at the very outset where there is an issue which may give rise to any misconduct issues by staff.”

Source location

2021-0090-Response-from-Holmleigh-Care-Homes-Ltd-Redacted
Page 2 · response
Published 30 March 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing procedures, policies, oversight and training are considered sufficient to address the concerns and identify failures posing risks to service-user safety.

Verbatim wording from the response

“As a result of the HM Coroners concerns the Home has made its procedures more robust. This includes independent oversight to identify and investigate possible misconduct by staff, including nursing staff. This comprises of the engagement of a Solicitor’s firm on a retainer basis to provide general employment advice, support on all HR matters and assistance and oversight with and/or advising on any investigation, disciplinary matters, and considering whether any reports to professional bodies should be made. The Home will engage its Solicitors at the very outset where there is an issue which may give rise to any misconduct issues by staff.”

Source location

2021-0090-Response-from-Holmleigh-Care-Homes-Ltd-Redacted
Page 2 · response
Published 30 March 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Introduce quarterly quality-assurance audits using CQC Key Lines of Enquiry standards.

    Stated by Pirton Grange Specialist ServicesStated completedThe respondent said that this action was complete when they made their response on 30 March 2021.
  2. 2

    Review policies to ensure a consistent approach.

    Stated by Pirton Grange Specialist ServicesStated completedThe respondent said that this action was complete when they made their response on 30 March 2021.
  3. 3

    Introduce training for all nurses.

    Stated by Pirton Grange Specialist ServicesStated completedThe respondent said that this action was complete when they made their response on 30 March 2021.
  4. 4

    Change the Registered Manager/Nominated Individual.

    Stated by Pirton Grange Specialist ServicesStated completedThe respondent said that this action was complete when they made their response on 30 March 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce quarterly quality-assurance audits using CQC Key Lines of Enquiry standards.

Verbatim wording from the response

“The Home has also recently changed its Registered Manager/Nominated Individual. The new nominated individual has introduced a Quality Assurance Audit to take place quarterly. This audit follows the same quality standards investigated by the CQC as part of its assessment (i.e. Key Lines of Enquiries). The CQC and local CCG, who place service users at the Home, will also continue to inspect the Home on a regular basis.”

Source location

2021-0090-Response-from-Holmleigh-Care-Homes-Ltd-Redacted
Page 2 · response
Published 30 March 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review policies to ensure a consistent approach.

Verbatim wording from the response

“Following Rachel’s death, the Home introduced training for all nurses, reviewed its policies to ensure that there would be a consistent approach across the board.”

Source location

2021-0090-Response-from-Holmleigh-Care-Homes-Ltd-Redacted
Page 1 · response
Published 30 March 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce training for all nurses.

Verbatim wording from the response

“Following Rachel’s death, the Home introduced training for all nurses, reviewed its policies to ensure that there would be a consistent approach across the board.”

Source location

2021-0090-Response-from-Holmleigh-Care-Homes-Ltd-Redacted
Page 1 · response
Published 30 March 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Change the Registered Manager/Nominated Individual.

Verbatim wording from the response

“The Home has also recently changed its Registered Manager/Nominated Individual. The new nominated individual has introduced a Quality Assurance Audit to take place quarterly. This audit follows the same quality standards investigated by the CQC as part of its assessment (i.e. Key Lines of Enquiries). The CQC and local CCG, who place service users at the Home, will also continue to inspect the Home on a regular basis.”

Source location

2021-0090-Response-from-Holmleigh-Care-Homes-Ltd-Redacted
Page 2 · response
Published 30 March 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/4

Data last updated 7 September 2026