PFD report

Joanna Kowalczyk · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 22 Jan 2025•Gateshead and South Tyneside

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
3

Named on the report

Responses found
2

Of 3 recipients

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to consider obtaining medical records before assessment or treatment
  2. Lack of paramedic training on transient stroke symptoms
    Part of recurring concern: Inadequate paramedic training for safe emergency assessment and treatment
  3. Absence of a consent-form prompt to consider obtaining medical records before assessment or treatment
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Feed back stroke-symptom learning to the attending paramedic.

    Stated by North East Ambulance Service NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 23 January 2025.
  2. Action

    Issue a wider update to paramedics reminding them that stroke symptoms may dissipate over time.

    Stated by North East Ambulance Service NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 23 January 2025.
  3. Action

    Agree an Expert Group Action Plan with chiropractic profession representatives to mitigate comparable incidents.

    Stated by General Chiropractic CouncilStated completedThe respondent said that this action was complete when they made their response on 23 January 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Paramedics are trained to recognise stroke and TIA symptoms, including symptoms that have resolved before assessment.

    Stated by North East Ambulance Service NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consider obtaining medical records before assessment or treatment

Wider context from the report

“2. The evidence on behalf of the treating chiropractor was that he did not consider it necessary to request GP records or hospital records, before assessment or treatment despite being informed about the Deceased’s recent hospital attendance, investigation which was recommended, and her discharge against medical advice. Even in the updated consent form I have been provided with, which was designed by the British Chiropractic Association, there is no prompt or question designed for the chiropractor to ask to consider obtaining medical records before assessment or treatment, and when this may be appropriate, and the only reference to medical records is a consent to communicate as deemed necessary for the treatment, and for a report to be sent to the GP after treatment. I am concerned that consideration to obtaining medical records should always be given before assessment, particularly where recent medical treatment or investigations has been undertaken. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of paramedic training on transient stroke symptoms

Wider context from the report

“1. The evidence from the attending paramedic was that she was not aware that symptoms of a stroke can stop after a short time as clearly set out on NHS website and guidance, and that this was not part of her training. This was directly contrary to the Head of Operations’ evidence that this was part of both paramedic training and annual continuing professional development. This was a concerning feature given the accepted evidence of the time critical period to treat patients with symptoms potentially indicative of stroke. ”

Is this part of a recurring concern?

Yes — Inadequate paramedic training for safe emergency assessment and treatment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of a consent-form prompt to consider obtaining medical records before assessment or treatment

Wider context from the report

“2. The evidence on behalf of the treating chiropractor was that he did not consider it necessary to request GP records or hospital records, before assessment or treatment despite being informed about the Deceased’s recent hospital attendance, investigation which was recommended, and her discharge against medical advice. Even in the updated consent form I have been provided with, which was designed by the British Chiropractic Association, there is no prompt or question designed for the chiropractor to ask to consider obtaining medical records before assessment or treatment, and when this may be appropriate, and the only reference to medical records is a consent to communicate as deemed necessary for the treatment, and for a report to be sent to the GP after treatment. I am concerned that consideration to obtaining medical records should always be given before assessment, particularly where recent medical treatment or investigations has been undertaken. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Feed back stroke-symptom learning to the attending paramedic.

Verbatim wording from the response

“I am aware that evidence from one of the attending Paramedics led you to believe that they were not trained to recognise that symptoms of a stroke could cease after a period of time. This was despite the Head of Operations confirming in evidence that firstly he thought the Paramedic had not understood the question. The evidence provided by the Head of Operations described how Paramedics were trained and that secondly, he would ensure that following the inquest he would feed this back to the Paramedic and send a wider update to the Paramedic cohort at the Trust reminding them of the potential for stroke symptoms to dissipate over time. Further to the conclusion of the inquest the Paramedic took it upon themselves to write a detailed Continuing Professional Development (CPD) piece to demonstrate their understanding of Stroke and Transient Ischaemic Attack (TIA).”

Source location

Response from North East Ambulance Service
Page 2 · response
Published 23 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue a wider update to paramedics reminding them that stroke symptoms may dissipate over time.

Verbatim wording from the response

“I am aware that evidence from one of the attending Paramedics led you to believe that they were not trained to recognise that symptoms of a stroke could cease after a period of time. This was despite the Head of Operations confirming in evidence that firstly he thought the Paramedic had not understood the question. The evidence provided by the Head of Operations described how Paramedics were trained and that secondly, he would ensure that following the inquest he would feed this back to the Paramedic and send a wider update to the Paramedic cohort at the Trust reminding them of the potential for stroke symptoms to dissipate over time. Further to the conclusion of the inquest the Paramedic took it upon themselves to write a detailed Continuing Professional Development (CPD) piece to demonstrate their understanding of Stroke and Transient Ischaemic Attack (TIA).”

Source location

Response from North East Ambulance Service
Page 2 · response
Published 23 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Agree an Expert Group Action Plan with chiropractic profession representatives to mitigate comparable incidents.

Verbatim wording from the response

“This letter is to update you on the findings of the Expert Group, and the Action Plan that the GCC and representatives of the chiropractic profession have agreed to take to mitigate against a comparable incident occurring in the future.”

Source location

Response from General Chiropractic Council
Page 1 · response
Published 23 January 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Paramedics are trained to recognise stroke and TIA symptoms, including symptoms that have resolved before assessment.

Verbatim wording from the response

“I am aware that evidence from one of the attending Paramedics led you to believe that they were not trained to recognise that symptoms of a stroke could cease after a period of time. This was despite the Head of Operations confirming in evidence that firstly he thought the Paramedic had not understood the question. The evidence provided by the Head of Operations described how Paramedics were trained and that secondly, he would ensure that following the inquest he would feed this back to the Paramedic and send a wider update to the Paramedic cohort at the Trust reminding them of the potential for stroke symptoms to dissipate over time. Further to the conclusion of the inquest the Paramedic took it upon themselves to write a detailed Continuing Professional Development (CPD) piece to demonstrate their understanding of Stroke and Transient Ischaemic Attack (TIA).”

Source location

Response from North East Ambulance Service
Page 2 · response
Published 23 January 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The response addresses only concerns specifically related to NEAS and does not address the concern relating to the General Chiropractic Council.

Verbatim wording from the response

“I am aware that the report was also issued to the General Chiropractic Council. We will not address this specific concern and simply respond to that specifically related to NEAS.”

Source location

Response from North East Ambulance Service
Page 1 · response
Published 23 January 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The new Code’s changes would not have materially altered the chiropractor’s expected conduct in this case.

Verbatim wording from the response

“In 2024, the GCC reviewed and updated the standards of proficiency for chiropractors. The new standards were published ahead of the inquest (31 December 2024) but must “sit” for a year before they come into effect (on the 1 January 2026). References to the Code of Professional Practice in this letter, and in the Action Plan, refer to this new document (which was not in place at the time of Joanna’s death). However, we do not believe that the changes to the Code would have made a material difference to the expectations of the chiropractor in this case.”

Source location

Response from General Chiropractic Council
Page 3 · response
Published 23 January 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. 1

    Develop clinical and professional leadership, workforce capabilities, standards and development opportunities with internal and external colleagues.

    Stated by North East Ambulance Service NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 23 January 2025.
  2. 2

    Appoint three Consultant Paramedics and a Head of Clinical Development and Effectiveness.

    Stated by North East Ambulance Service NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 23 January 2025.
  3. 3

    Transition emergency ambulance crews to personal-issue iPads for access to clinical guidelines.

    Stated by North East Ambulance Service NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 23 January 2025.
  4. 4

    Consider the review’s final report and recommendations at the General Chiropractic Council meeting scheduled for 1 October 2025.

    Stated by General Chiropractic CouncilStated plannedThe respondent said that this action was planned when they made their response on 23 January 2025.
  5. 5

    Establish an expert group comprising internal and external professionals to review the findings and develop recommendations.

    Stated by General Chiropractic CouncilStated completedThe respondent said that this action was complete when they made their response on 23 January 2025.
  6. 6

    Conduct the expert review and report its progress publicly to the General Chiropractic Council during 2025.

    Stated by General Chiropractic CouncilStated in progressThe respondent said that this action was in progress when they made their response on 23 January 2025.
  7. 7

    Establish an Expert Group including internal and external professional members to consider the coroner’s findings and further lessons.

    Stated by General Chiropractic CouncilStated completedThe respondent said that this action was complete when they made their response on 23 January 2025.
  8. 8

    Publish updated standards of proficiency for chiropractors addressing expectations relevant to safer practice.

    Stated by General Chiropractic CouncilStated completedThe respondent said that this action was complete when they made their response on 23 January 2025.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The NHS stroke webpage is public information, not professional guidance, and directs people to seek medical help when symptoms resolve.

    Stated by North East Ambulance Service NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop clinical and professional leadership, workforce capabilities, standards and development opportunities with internal and external colleagues.

Verbatim wording from the response

“In addition to education and training provided to our staff, we have recently strengthened our Senior Clinical Leadership team. Under the leadership of our Director and Deputy Director of Paramedicine, we have appointed three Consultant Paramedics and a Head of Clinical Development and Effectiveness. The team are working closely with internal and external colleagues to develop clinical and professional leadership of our clinical workforce, developing our capabilities, standards and opportunities for development across our system. This includes a strong link to the ongoing education and training of our clinical workforce, ultimately complimenting the details I set our previously alongside ongoing CPD undertaken as registered healthcare professionals.”

Source location

Response from North East Ambulance Service
Page 4 · response
Published 23 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint three Consultant Paramedics and a Head of Clinical Development and Effectiveness.

Verbatim wording from the response

“In addition to education and training provided to our staff, we have recently strengthened our Senior Clinical Leadership team. Under the leadership of our Director and Deputy Director of Paramedicine, we have appointed three Consultant Paramedics and a Head of Clinical Development and Effectiveness. The team are working closely with internal and external colleagues to develop clinical and professional leadership of our clinical workforce, developing our capabilities, standards and opportunities for development across our system. This includes a strong link to the ongoing education and training of our clinical workforce, ultimately complimenting the details I set our previously alongside ongoing CPD undertaken as registered healthcare professionals.”

Source location

Response from North East Ambulance Service
Page 4 · response
Published 23 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Transition emergency ambulance crews to personal-issue iPads for access to clinical guidelines.

Verbatim wording from the response

“Emergency Ambulance crews can access the JRCALC Plus app via iPads which are now being transitioned to personal issue, with the rollout of personal issue devices commencing in August 2024, prior to this date the iPad (or previous electronic device) was part of the standard vehicle equipment. In addition, the clinicians have the option for the App to be downloaded on other devices such as personal smart phones if they so choose so. This allows clinicians to access the guidelines whilst at the patient side and/or when travelling to the case.”

Source location

Response from North East Ambulance Service
Page 4 · response
Published 23 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider the review’s final report and recommendations at the General Chiropractic Council meeting scheduled for 1 October 2025.

Verbatim wording from the response

“We expect the work to take place between now and the summer of 2025, with the final report and recommendations being considered by the General Chiropractic Council at its meeting on 1 October 2025. Progress will also be reported to Council in public at its meetings on 19 March and 18 June 2025.”

Source location

Response from General Chiropractic Council
Page 1 · response
Published 23 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish an expert group comprising internal and external professionals to review the findings and develop recommendations.

Verbatim wording from the response

“To support us in doing so, we have established an expert group, comprised of experts from within and outside of the profession to undertake a review. The membership of the group together with its draft terms of reference and expected timeline is enclosed.”

Source location

Response from General Chiropractic Council
Page 1 · response
Published 23 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct the expert review and report its progress publicly to the General Chiropractic Council during 2025.

Verbatim wording from the response

“To support us in doing so, we have established an expert group, comprised of experts from within and outside of the profession to undertake a review. The membership of the group together with its draft terms of reference and expected timeline is enclosed.”

Source location

Response from General Chiropractic Council
Page 1 · response
Published 23 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish an Expert Group including internal and external professional members to consider the coroner’s findings and further lessons.

Verbatim wording from the response

“I wrote to you in March explaining that we would be establishing an Expert Group, comprised of members from within and outside of the profession, to consider your findings and any further lessons from the circumstances of her death.”

Source location

Response from General Chiropractic Council
Page 1 · response
Published 23 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish updated standards of proficiency for chiropractors addressing expectations relevant to safer practice.

Verbatim wording from the response

“In 2024, the GCC reviewed and updated the standards of proficiency for chiropractors. The new standards were published ahead of the inquest (31 December 2024) but must “sit” for a year before they come into effect (on the 1 January 2026). References to the Code of Professional Practice in this letter, and in the Action Plan, refer to this new document (which was not in place at the time of Joanna’s death). However, we do not believe that the changes to the Code would have made a material difference to the expectations of the chiropractor in this case.”

Source location

Response from General Chiropractic Council
Page 3 · response
Published 23 January 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The NHS stroke webpage is public information, not professional guidance, and directs people to seek medical help when symptoms resolve.

Verbatim wording from the response

“In respect to the NHS website this contains information for the public in relation to stroke which I believe is what the family pointed out. The information is however directed towards the public in so far that the symptoms section contains the statement ‘symptoms of a stroke can sometimes stop after a short time, so you may think you're OK. Even if this happens, get medical help straight away’. The following link will direct you onto the information which I believe is referenced https://www.nhs.uk/conditions/stroke/. This is not intended to provide guidance to health professionals and directs the public to seek medical help which is what happened in this case.”

Source location

Response from North East Ambulance Service
Page 1 · response
Published 23 January 2025

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/3

Data last updated 7 September 2026