PFD report

Kathleen Eaton · Prevention of Future Deaths report

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Issued 22 Jun 2015•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
4

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Lack of policies and procedures for assessing and dealing with head injuries
    Part of recurring concern: Failure of head injury assessment and treatment pathways to reliably recognise and manage head injuries
  2. Lack of current training for assessing medical issues
    Part of recurring concern: Inadequate staff competence to provide first aid
  3. Potentially inadequate emergency service provision at geographically distant properties
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Introduce mandatory first-aid training before Responder attendance and require certificates to remain current.

    Stated by Peaks & Plains Housing TrustStated plannedThe respondent said that this action was planned when they made their response on 22 June 2015.
  2. Action

    Validate the Responder assessment procedure with the ambulance service and obtain its customer-assessment checklist for future use.

    Stated by Peaks & Plains Housing TrustStated completedThe respondent said that this action was complete when they made their response on 22 June 2015.
  3. Action

    Check that the assessment procedure is embedded through team discussions, one-to-ones and spot checks.

    Stated by Peaks & Plains Housing TrustStated plannedThe respondent said that this action was planned when they made their response on 22 June 2015.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The 45-minute response target is considered adequate because it complies with the contract and Telecare Services Association Code of Practice.

    Stated by Peaks & Plains Housing TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of policies and procedures for assessing and dealing with head injuries

Wider context from the report

“2. She stated that she was unaware of any set policies or procedures in place for assessing and dealing with head injury cases. There was nothing in writing advising as to when it is appropriate and/or necessary to summon an ambulance. ”

Is this part of a recurring concern?

Yes — Failure of head injury assessment and treatment pathways to reliably recognise and manage head injuries.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of current training for assessing medical issues

Wider context from the report

“1. The emergency trust link officer employed by Peaks and Plains conceded that she had no formal training in assessing medical issues. In her statement she had said “I am fully first aid trained” yet in evidence it emerged that she had received this training after the date of his death. It would also appear that her earlier First Aid certificate may well have expired ”

Is this part of a recurring concern?

Yes — Inadequate staff competence to provide first aid.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Potentially inadequate emergency service provision at geographically distant properties

Wider context from the report

“3. The property where the deceased was resident is situated in Disley and I was told it is approximately 15 miles from the base in Macclesfield. I was also told that the officer was able to travel there in 20 minutes in what she had already told me were snowy conditions. I find it hard to believe and wonder whether an adequate service can ever be provided at that geographical distance. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of written guidance on when to summon an ambulance

Wider context from the report

“2. She stated that she was unaware of any set policies or procedures in place for assessing and dealing with head injury cases. There was nothing in writing advising as to when it is appropriate and/or necessary to summon an ambulance. ”

Is this part of a recurring concern?

Yes — Failure to call an ambulance promptly when emergency assistance is required.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce mandatory first-aid training before Responder attendance and require certificates to remain current.

Verbatim wording from the response

“ACTION TAKEN: Following the inquest into Mrs Eaton's death, PPHT and the Council have had discussions about amending the terms of the contract and making it a requirement that: (a) first aid training is provided before any Responder can attend; and (b) first aid certificates are obtained and must not be permitted to expire.”

Source location

2015-0236-Peaks-and-Plains-Housing-Trust
Page 3 · response
Published 22 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Validate the Responder assessment procedure with the ambulance service and obtain its customer-assessment checklist for future use.

Verbatim wording from the response

“ACTION TAKEN: PPHT invited the ambulance service to visit PPHT to ensure that the assessment procedure Responders follow is fit for purpose. The ambulance service confirmed that it is similar to theirs and acceptable. They also provided their checklist document for assessing customers for us to use in the future. Both this and the written procedure (Appendix 1) have been updated and shared with staff. Managers will be checking this is embedded during discussions with staff at team meetings and in one-to-ones and will also be carrying out spot checks.”

Source location

2015-0236-Peaks-and-Plains-Housing-Trust
Page 3 · response
Published 22 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Check that the assessment procedure is embedded through team discussions, one-to-ones and spot checks.

Verbatim wording from the response

“ACTION TAKEN: PPHT invited the ambulance service to visit PPHT to ensure that the assessment procedure Responders follow is fit for purpose. The ambulance service confirmed that it is similar to theirs and acceptable. They also provided their checklist document for assessing customers for us to use in the future. Both this and the written procedure (Appendix 1) have been updated and shared with staff. Managers will be checking this is embedded during discussions with staff at team meetings and in one-to-ones and will also be carrying out spot checks.”

Source location

2015-0236-Peaks-and-Plains-Housing-Trust
Page 3 · response
Published 22 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update and share the ambulance checklist and written assessment procedure with staff.

Verbatim wording from the response

“ACTION TAKEN: PPHT invited the ambulance service to visit PPHT to ensure that the assessment procedure Responders follow is fit for purpose. The ambulance service confirmed that it is similar to theirs and acceptable. They also provided their checklist document for assessing customers for us to use in the future. Both this and the written procedure (Appendix 1) have been updated and shared with staff. Managers will be checking this is embedded during discussions with staff at team meetings and in one-to-ones and will also be carrying out spot checks.”

Source location

2015-0236-Peaks-and-Plains-Housing-Trust
Page 3 · response
Published 22 June 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The 45-minute response target is considered adequate because it complies with the contract and Telecare Services Association Code of Practice.

Verbatim wording from the response

“Under the contract, where a response is required we will attend within 45 minutes and this is in accordance with the TSA Code of Practice and the expectation stipulated in our contract with Cheshire East Council. PPHT has trackers in its vehicles and on this occasion, the Responder left PPHT's building at 5.34 am and arrived at Mrs Eaton's house at 5.58am, taking a total of 24 minutes to attend.”

Source location

2015-0236-Peaks-and-Plains-Housing-Trust
Page 4 · response
Published 22 June 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026