PFD report

Robert Shaun GRACEY · Prevention of Future Deaths report

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Issued 6 Jan 2026•Greater Lincolnshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
12

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Lack of an ABD protocol between police forces and the local ambulance service
    Part of recurring concern: Failure to reliably recognise and respond to acute behavioural disturbancePart of recurring concern: Unreliable ambulance emergency escalation and contingency arrangements
  2. Allocation of ABD referrals to only a category 2 response in the absence of police restraint
    Part of recurring concern: Failure to reliably recognise and respond to acute behavioural disturbance
  3. Lack of an NHS Pathways allocation pathway for ABD
    Part of recurring concern: Failure to reliably recognise and respond to acute behavioural disturbance
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Continue reviewing the ambulance response categorisation for ABD through NHS England and relevant ambulance-sector governance bodies.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 8 January 2026.
  2. Action

    Continue monitoring ABD incidents to develop the NHS Pathways system and associated user training in response to emerging evidence.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 8 January 2026.
  3. Action

    Work with EMAS and Forum partners to develop and align ABD practices and training, including response times and restraint practices.

    Stated by Lincolnshire PoliceStated in progressThe respondent said that this action was in progress when they made their response on 8 January 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    ABD can receive Category 1 where life-threatening symptoms are present; otherwise Category 2 is a medical emergency with possible local upgrading.

    Stated by NHS EnglandDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of an ABD protocol between police forces and the local ambulance service

Wider context from the report

“1. Despite a very clear recommendation made in a letter dated 24 July 2019 by DAC Twist on behalf of the NPCC that "police forces have established ABD protocols with their local ambulance service so that suspected ABD incidents are treated as medical emergencies (i.e. Cat 1, with a response time of 8 minutes)", there is still no such protocol in Lincolnshire. ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and respond to acute behavioural disturbance; Unreliable ambulance emergency escalation and contingency arrangements.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Allocation of ABD referrals to only a category 2 response in the absence of police restraint

Wider context from the report

“3. Under the current NHS Pathways system a referral for ABD will only be allocated a category 2 response in the absence of police restraint. ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and respond to acute behavioural disturbance.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of an NHS Pathways allocation pathway for ABD

Wider context from the report

“2. Under the current NHS Pathways system, ABD does not have its own allocation pathway. ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and respond to acute behavioural disturbance.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue reviewing the ambulance response categorisation for ABD through NHS England and relevant ambulance-sector governance bodies.

Verbatim wording from the response

“The categorisation of 999 calls is managed through a specific process within NHS England. The mapping of triage outcomes to response categories is undertaken by an expert group which has representatives from both NHS Pathways and MPDS ambulance trusts. The coding groups engage with the ambulance sector within England and consider reviews triggered by coroner, patient safety concerns identified by the ambulance services or changes in national guidance. This group makes recommendations to the NHS England Emergency Call Prioritisation Advisory Group (ECPAG) for implementation across all NHS England ambulance service providers. This ensures appropriate prioritisation, equity of access and uniformity of response across the English ambulance services.”

Source location

Response from NHS England
Page 3 · response
Published 8 January 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue monitoring ABD incidents to develop the NHS Pathways system and associated user training in response to emerging evidence.

Verbatim wording from the response

“Additional Training”

Source location

Response from NHS England
Page 5 · response
Published 8 January 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with EMAS and Forum partners to develop and align ABD practices and training, including response times and restraint practices.

Verbatim wording from the response

“Lincolnshire Police will continue to work with EMAS and partners within the Forum in order to develop and align practices and training to deal with ABD, response times, and restraint practices.”

Source location

2026-0004 - Response from Lincolnshire Police
Page 2 · response
Published 8 January 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning from the coronial process with EMAS to support ABD guidance development and implementation.

Verbatim wording from the response

“Lincolnshire Police is working with the East Midlands Police Force Clinical Governance Forum (‘the Forum’) to implement a policy in relation to ABD. The Forum includes the East Midlands Ambulance Service (EMAS) and since September 2025 learning from the Coronial process has been shared with EMAS with a view to creating and then implementing guidance in relation to this issue.”

Source location

2026-0004 - Response from Lincolnshire Police
Page 1 · response
Published 8 January 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with EMAS and the Clinical Governance Forum to implement an ABD joint-working policy.

Verbatim wording from the response

“Lincolnshire Police is working with the East Midlands Police Force Clinical Governance Forum (‘the Forum’) to implement a policy in relation to ABD. The Forum includes the East Midlands Ambulance Service (EMAS) and since September 2025 learning from the Coronial process has been shared with EMAS with a view to creating and then implementing guidance in relation to this issue.”

Source location

2026-0004 - Response from Lincolnshire Police
Page 1 · response
Published 8 January 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue participating in the Police Regional Clinical Governance Forum to align ABD training and response protocols.

Verbatim wording from the response

“The Trust currently operates across six counties within the East Midlands, creating logistical hurdles when ensuring policies and response protocols are consistent across multiple counties and multiple police forces. The Trust will, however, continue its participation in the Police Regional Clinical Governance Forum to align training and response protocols for ABD.”

Source location

Response from East Midlands Ambulance Service NHS Trust
Page 3 · response
Published 8 January 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain the Emergency Call Handling Protocols process governing responses to suspected ABD incidents.

Verbatim wording from the response

“In addition, the Trust recognises that there is not currently a national pathway for ABD, however the Trust has in place a process for a response to ABD as governed by the Emergency Call Handling Protocols that was ratified by the”

Source location

Response from East Midlands Ambulance Service NHS Trust
Page 2 · response
Published 8 January 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with regional police forces and health partners to explore a single joint operational framework for ABD management.

Verbatim wording from the response

“The Trust will also continue to work with regional police forces and health partners to explore the development of a single joint operational framework for ABD management.”

Source location

Response from East Midlands Ambulance Service NHS Trust
Page 3 · response
Published 8 January 2026

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

ABD can receive Category 1 where life-threatening symptoms are present; otherwise Category 2 is a medical emergency with possible local upgrading.

Verbatim wording from the response

“Under the current NHS Pathways system, a referral for ABD will only be allocated a Category 2 ambulance response in the absence of police restraint”

Source location

Response from NHS England
Page 3 · response
Published 8 January 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

East Midlands Ambulance Service is responsible for responding directly to the concerns and revising relevant clinical presentation protocols with system partners.

Verbatim wording from the response

“NHS England’s Midlands regional colleagues have reached out to Derby and Derbyshire Integrated Care Board (ICB) who has advised that East Midlands Ambulance Service will be responding directly to the concerns you raised. The Trust has confirmed that, as part of the learning and actions arising from this process, a review of all existing Memorandums of Understanding (MOUs) is underway to ensure appropriate governance arrangements are in place for each agreement. Through their Mental Health lead, the Trust is also working collaboratively with system partners to revise the relevant clinical presentation protocols.”

Source location

Response from NHS England
Page 6 · response
Published 8 January 2026

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A dedicated ABD allocation pathway is unnecessary because NHS Pathways assesses symptoms rather than allocating patients by diagnosis.

Verbatim wording from the response

“Under the current NHS Pathways system, ABD does not have its own allocation pathway”

Source location

Response from NHS England
Page 3 · response
Published 8 January 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

EMAS is responsible for leading the joint ABD policy because the medical response is a crucial element and EMAS is best placed to lead.

Verbatim wording from the response

“All Forces in the East Midlands contribute to the work of the Forum. The Forum as a whole decided that the basis of the work should be carried out by EMAS given that the medical response was a crucial element of the policy and therefore EMAS were best placed to lead upon it. The joint working policy will therefore inform the response on the part of other Police Forces within the East Midlands.”

Source location

2026-0004 - Response from Lincolnshire Police
Page 2 · response
Published 8 January 2026

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Changing the nationally mandated NHS Pathways system to create an ABD pathway must be initiated by NHS England.

Verbatim wording from the response

“The Future”

Source location

Response from East Midlands Ambulance Service NHS Trust
Page 2 · response
Published 8 January 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Maintain a training consolidation pack covering acute behavioural disturbance for NHS Pathways health advisors.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 8 January 2026.
  2. 2

    Discuss Reports to Prevent Future Deaths through the Regulation 28 Working Group and share resulting learning across national and regional NHS services.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 8 January 2026.
  3. 3

    Work with EMAS and NHS Trusts to ensure consistency between ABD training and clinical guidance.

    Stated by Lincolnshire PoliceStated in progressThe respondent said that this action was in progress when they made their response on 8 January 2026.
  4. 4

    Continue reviewing internal clinical guidance for consistency with police training and national best practice.

    Stated by East Midlands Ambulance Service NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 8 January 2026.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Queries about the operation of the MPDS triage system should be directed to its publisher, Priority Dispatch Corporation.

    Stated by NHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a training consolidation pack covering acute behavioural disturbance for NHS Pathways health advisors.

Verbatim wording from the response

“NHS England’s teams closely monitor incidents relating to ABD to evolve and develop the NHS Pathways system, and training of its use, in step with emerging evidence.”

Source location

Response from NHS England
Page 5 · response
Published 8 January 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss Reports to Prevent Future Deaths through the Regulation 28 Working Group and share resulting learning across national and regional NHS services.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around events, such as the sad death of Robert, are shared across the NHS at both a national and regional level and helps us to pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 6 · response
Published 8 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with EMAS and NHS Trusts to ensure consistency between ABD training and clinical guidance.

Verbatim wording from the response

“Lincolnshire Police will continue to work with EMAS and NHS Trusts to ensure consistency between training and clinical guidance and is committed to ensuring that the health and safety of detainees is and remains a priority.”

Source location

2026-0004 - Response from Lincolnshire Police
Page 2 · response
Published 8 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue reviewing internal clinical guidance for consistency with police training and national best practice.

Verbatim wording from the response

“In the meantime, The Trust will continue to review its internal clinical guidance to ensure consistency with police training and national best practice.”

Source location

Response from East Midlands Ambulance Service NHS Trust
Page 3 · response
Published 8 January 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Queries about the operation of the MPDS triage system should be directed to its publisher, Priority Dispatch Corporation.

Verbatim wording from the response

“NHS Ambulance services are required to process 999 calls through an approved triage system. There are currently two systems approved in England for primary 999 assessments; NHS Pathways and Medical Priority Dispatch System (MPDS). The systems are used to prioritise 999 calls received into Ambulance Services’ Emergency Operations Centres (EOCs). The East Midlands Ambulance Service moved to the NHS Pathways system in November 2023, but was using the MPDS system at the time of Mr Gracey’s death. MPDS is published by the Priority Dispatch Corporation (PDC), and its ongoing development is supported by the International Academy of Emergency Medical Dispatch (IAED). Any queries on the operation of the MPDS system should be directed to PDC.”

Source location

Response from NHS England
Page 2 · response
Published 8 January 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
3/3

Data last updated 7 September 2026