PFD report

Hubert Kelly · Prevention of Future Deaths report

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Issued 19 Sep 2018•Black Country

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
10

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Absence of permanent medically qualified staff in the waiting area
    Part of recurring concern: Insufficient qualified healthcare staffing capacity
  2. Excessive waiting times for patients to be seen by clinicians in the emergency department
    Part of recurring concern: Excessive emergency-department waiting times
  3. Failure to provide meaningful interaction with patients awaiting further assessment
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Provide additional assistance to the Emergency Department during periods of high demand.

    Stated by the Dudley Group NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 September 2018.
  2. Action

    Implement an Emergency Department escalation plan and an in-reach process.

    Stated by the Dudley Group NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 September 2018.
  3. Action

    Implement a nationally recognised triage tool and audit triage timeliness and quality.

    Stated by the Dudley Group NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 September 2018.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of permanent medically qualified staff in the waiting area

Wider context from the report

“1. Evidence emerged during the inquest that following triage assessment nursing staff lacked room or resources to allow patients to remain in the ambulance triage area or in a cubicle and consequently patients were left to wait in corridors; 2. There was no meaningful interaction with patients waiting for further assessment including no permanent medically qualified staff in the waiting area; 3. Waiting times at the emergency department were frequently exceeding the four-hour waiting time set nationally, with patients waiting to be seen by clinicians for up to seven hours. ”

Is this part of a recurring concern?

Yes — Insufficient qualified healthcare staffing capacity.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Excessive waiting times for patients to be seen by clinicians in the emergency department

Wider context from the report

“1. Evidence emerged during the inquest that following triage assessment nursing staff lacked room or resources to allow patients to remain in the ambulance triage area or in a cubicle and consequently patients were left to wait in corridors; 2. There was no meaningful interaction with patients waiting for further assessment including no permanent medically qualified staff in the waiting area; 3. Waiting times at the emergency department were frequently exceeding the four-hour waiting time set nationally, with patients waiting to be seen by clinicians for up to seven hours. ”

Is this part of a recurring concern?

Yes — Excessive emergency-department waiting times.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide meaningful interaction with patients awaiting further assessment

Wider context from the report

“1. Evidence emerged during the inquest that following triage assessment nursing staff lacked room or resources to allow patients to remain in the ambulance triage area or in a cubicle and consequently patients were left to wait in corridors; 2. There was no meaningful interaction with patients waiting for further assessment including no permanent medically qualified staff in the waiting area; 3. Waiting times at the emergency department were frequently exceeding the four-hour waiting time set nationally, with patients waiting to be seen by clinicians for up to seven hours. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of suitable space or resources for patients awaiting further assessment

Wider context from the report

“1. Evidence emerged during the inquest that following triage assessment nursing staff lacked room or resources to allow patients to remain in the ambulance triage area or in a cubicle and consequently patients were left to wait in corridors; 2. There was no meaningful interaction with patients waiting for further assessment including no permanent medically qualified staff in the waiting area; 3. Waiting times at the emergency department were frequently exceeding the four-hour waiting time set nationally, with patients waiting to be seen by clinicians for up to seven hours. ”

Is this part of a recurring concern?

Yes — Failure to provide suitable accommodation for patients awaiting care; Unsafe emergency-department crowding leaving patients without appropriate clinical space.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide additional assistance to the Emergency Department during periods of high demand.

Verbatim wording from the response

“demonstrates that the interest of patients is prioritised. At times of high demand there is a new process of providing additional help to the Emergency Department too.”

Source location

Hubert-Kelly-Response
Page 2 · response
Published 19 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an Emergency Department escalation plan and an in-reach process.

Verbatim wording from the response

“The Trust has implemented an escalation plan and a process of in-reach with ED and increased physician presence. We attached a weekly return which documents the impact of this and”

Source location

Hubert-Kelly-Response
Page 1 · response
Published 19 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a nationally recognised triage tool and audit triage timeliness and quality.

Verbatim wording from the response

“The Trust has implemented a nationally recognised triage tool and has robust audit relating to timeliness and quality of triage. We have also expanded our triage area to increase capacity and privacy and dignity. In times when demand is high we have a way of performing observations on patients quickly.”

Source location

Hubert-Kelly-Response
Page 1 · response
Published 19 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand the triage area to increase patient capacity, privacy and dignity.

Verbatim wording from the response

“The Trust has implemented a nationally recognised triage tool and has robust audit relating to timeliness and quality of triage. We have also expanded our triage area to increase capacity and privacy and dignity. In times when demand is high we have a way of performing observations on patients quickly.”

Source location

Hubert-Kelly-Response
Page 1 · response
Published 19 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase physician presence in the Emergency Department.

Verbatim wording from the response

“The Trust has implemented an escalation plan and a process of in-reach with ED and increased physician presence. We attached a weekly return which documents the impact of this and”

Source location

Hubert-Kelly-Response
Page 1 · response
Published 19 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide rapid patient observations during periods of high demand.

Verbatim wording from the response

“The Trust has implemented a nationally recognised triage tool and has robust audit relating to timeliness and quality of triage. We have also expanded our triage area to increase capacity and privacy and dignity. In times when demand is high we have a way of performing observations on patients quickly.”

Source location

Hubert-Kelly-Response
Page 1 · response
Published 19 September 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Provide 24/7 Clinical Support Worker oversight of the waiting room under nurse-in-charge supervision.

    Stated by the Dudley Group NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 September 2018.
  2. 2

    Provide patients with posters and leaflets explaining what to do if they feel ill while waiting.

    Stated by the Dudley Group NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 September 2018.
  3. 3

    Establish waiting-room safety procedures, guidance materials and audits, including safety-huddle auditing.

    Stated by the Dudley Group NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 September 2018.
  4. 4

    Document the impact of Emergency Department measures through weekly returns.

    Stated by the Dudley Group NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 September 2018.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide 24/7 Clinical Support Worker oversight of the waiting room under nurse-in-charge supervision.

Verbatim wording from the response

“The Trust has implemented a 24/7 Clinical Support Worker to provide immediate oversight of the waiting room under the supervision of the nurse in charge. There is an SOP and handbook along with audits related to waiting room safety and safety huddle audit. There are posters and leaflets advising patients about the steps to take if they feel ill.”

Source location

Hubert-Kelly-Response
Page 1 · response
Published 19 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide patients with posters and leaflets explaining what to do if they feel ill while waiting.

Verbatim wording from the response

“The Trust has implemented a 24/7 Clinical Support Worker to provide immediate oversight of the waiting room under the supervision of the nurse in charge. There is an SOP and handbook along with audits related to waiting room safety and safety huddle audit. There are posters and leaflets advising patients about the steps to take if they feel ill.”

Source location

Hubert-Kelly-Response
Page 1 · response
Published 19 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish waiting-room safety procedures, guidance materials and audits, including safety-huddle auditing.

Verbatim wording from the response

“The Trust has implemented a 24/7 Clinical Support Worker to provide immediate oversight of the waiting room under the supervision of the nurse in charge. There is an SOP and handbook along with audits related to waiting room safety and safety huddle audit. There are posters and leaflets advising patients about the steps to take if they feel ill.”

Source location

Hubert-Kelly-Response
Page 1 · response
Published 19 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Document the impact of Emergency Department measures through weekly returns.

Verbatim wording from the response

“The Trust has implemented an escalation plan and a process of in-reach with ED and increased physician presence. We attached a weekly return which documents the impact of this and”

Source location

Hubert-Kelly-Response
Page 1 · response
Published 19 September 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/2

Data last updated 7 September 2026