PFD report

Peter Blakeney KING · Prevention of Future Deaths report

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Issued 20 Nov 2017•Central and South East Kent

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
8

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised8

  1. Failure to complete, review and enforce falls risk assessments
    Part of recurring concern: Inadequate control of falls risks
  2. Failure to address falls risk at handover
    Part of recurring concern: Inadequate control of falls risks
  3. Failure to make referrals to the falls team or physiotherapy
    Part of recurring concern: Failure to reliably refer patients to required specialist servicesPart of recurring concern: Unreliable coordination of referrals between healthcare teams
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Review the Falls Risk Assessment and Care Plan to align it explicitly with NICE falls-prevention guidance.

    Stated by East Kent Hospitals University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 27 February 2018.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The current falls policy and risk assessment tool reflect NICE guidance and address known factors that reduce inpatient falls risk.

    Stated by East Kent Hospitals University NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete, review and enforce falls risk assessments

Wider context from the report

“(1) Between January 2017 and April 2017 five deaths occurred on Cambridge Wards at William Harvey Hospital. Common to each was the fact that the death was caused as a result of a fall on the ward in circumstances where falls risk assessments were either inadequate, incomplete, not reviewed or not enforced. Inquests in respect of each of the deaths have been held, the last in November 2017. The Trust was given an opportunity following the earlier inquests to provide evidence of changes to practice following the deaths. It is recognised that at the time of hearing the inquests much work has already been done to address these issues but that work is ongoing and parts of that work have not yet been implemented/were in the process of being implemented. It is for this reason that Regulation 28 reports arise from three of the deaths. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to address falls risk at handover

Wider context from the report

“(5) Falls risk was not addressed at handover ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make referrals to the falls team or physiotherapy

Wider context from the report

“(2) In respect of Mr King a falls risk assessment and precautions to minimise the risk of falls was not properly documented; interventions were not recorded and no referrals were made to either the falls team or physiotherapy. A bed rails risk assessment was completed which recorded that bed rails were not recommended but were in use at the time of the fall. ”

Is this part of a recurring concern?

Yes — Failure to reliably refer patients to required specialist services; Unreliable coordination of referrals between healthcare teams.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to address and follow up escalated falls-prevention concerns

Wider context from the report

“(3) When Mr King was transferred to Cambridge ward from the clinical decision unit the receiving nurse recognised that Mr King should have been nursed in an observable bed with a crash mat and as neither were available on the ward, escalated the matter to the site co-ordinator. There was no evidence that these concerns were ever addressed by the site co-ordinator or followed up by nursing staff ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise and implement required fall-prevention interventions

Wider context from the report

“(4) A review of the falls risk assessment and bed rails assessment was recorded, however the fact that interventions were required to prevent the risk of falls was either not recognised or not implemented. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure bed-rail use follows bed-rail risk assessments

Wider context from the report

“(2) In respect of Mr King a falls risk assessment and precautions to minimise the risk of falls was not properly documented; interventions were not recorded and no referrals were made to either the falls team or physiotherapy. A bed rails risk assessment was completed which recorded that bed rails were not recommended but were in use at the time of the fall. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks; Unreliable bedrail safety controls.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of observable beds and crash mats for patients requiring them

Wider context from the report

“(3) When Mr King was transferred to Cambridge ward from the clinical decision unit the receiving nurse recognised that Mr King should have been nursed in an observable bed with a crash mat and as neither were available on the ward, escalated the matter to the site co-ordinator. There was no evidence that these concerns were ever addressed by the site co-ordinator or followed up by nursing staff ”

Is this part of a recurring concern?

Yes — Unreliable fall-mat safety controls.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to document falls risk assessments and fall-prevention interventions

Wider context from the report

“(2) In respect of Mr King a falls risk assessment and precautions to minimise the risk of falls was not properly documented; interventions were not recorded and no referrals were made to either the falls team or physiotherapy. A bed rails risk assessment was completed which recorded that bed rails were not recommended but were in use at the time of the fall. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks; Unreliable documentation of falls-risk management.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Falls Risk Assessment and Care Plan to align it explicitly with NICE falls-prevention guidance.

Verbatim wording from the response

“There are no published studies of falls risk prediction tools that predicted risk at greater than 70% sensitivity. The National Institute Health and Care Excellence (NICE) therefore concluded that all inpatients aged 65 and older ‘should have their care managed as if they are at risk of falling’ on the basis that these patients ‘often have newly acquired risk factors (such as acute illness, delirium, cardiovascular disease, impaired mobility, medication or syncope syndrome) and are exposed to unfamiliar surroundings, which puts them at increased risk of falling during their inpatient stay’.¹ The current falls policy and risk assessment tool reflect NICE guidance and we have focused on these areas specifically in order to action the factors that are known to reduce falls risk.”

Source location

2017-0414-Response-by-East-Kent-NHS-Trust
Page 2 · response
Published 27 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The current falls policy and risk assessment tool reflect NICE guidance and address known factors that reduce inpatient falls risk.

Verbatim wording from the response

“There are no published studies of falls risk prediction tools that predicted risk at greater than 70% sensitivity. The National Institute Health and Care Excellence (NICE) therefore concluded that all inpatients aged 65 and older ‘should have their care managed as if they are at risk of falling’ on the basis that these patients ‘often have newly acquired risk factors (such as acute illness, delirium, cardiovascular disease, impaired mobility, medication or syncope syndrome) and are exposed to unfamiliar surroundings, which puts them at increased risk of falling during their inpatient stay’.¹ The current falls policy and risk assessment tool reflect NICE guidance and we have focused on these areas specifically in order to action the factors that are known to reduce falls risk.”

Source location

2017-0414-Response-by-East-Kent-NHS-Trust
Page 2 · response
Published 27 February 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Develop the Fallstop quality-improvement programme to prevent patient falls.

    Stated by East Kent Hospitals University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 27 February 2018.
  2. 2

    Introduce SafeCare across the Trust to compare staffing demand with availability and support risk-based staff redeployment.

    Stated by East Kent Hospitals University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 27 February 2018.
  3. 3

    Monitor patient falls and falls causing harm monthly through quality indicators and report performance to the Board and Quality Committee.

    Stated by East Kent Hospitals University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 27 February 2018.
  4. 4

    Establish a full-time Band 4 Associate Practitioner role dedicated to falls prevention and support the Fallstop programme.

    Stated by East Kent Hospitals University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 27 February 2018.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    The Trust’s overall falls rate is below its target and the national rate, while its falls-related harm rate matches the national rate.

    Stated by East Kent Hospitals University NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
  2. 2

    The Trust cannot always achieve ideal staffing ratios because requested additional healthcare assistants and nurses are sometimes unfilled.

    Stated by East Kent Hospitals University NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop the Fallstop quality-improvement programme to prevent patient falls.

Verbatim wording from the response

“We therefore reviewed our Falls Risk Assessment and Care Plan (FRACP) to be explicit about how incorporate this guidance. We also developed a quality improvement programme call “Fallstop” which to prevent patients falls in our care.”

Source location

2017-0414-Response-by-East-Kent-NHS-Trust
Page 2 · response
Published 27 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce SafeCare across the Trust to compare staffing demand with availability and support risk-based staff redeployment.

Verbatim wording from the response

“The patient falls all occurred on the frailty Ward at the William Harvey Hospital; this ward often has confused, wandering patients and this situation requires additional ‘eyes and ears’ to help provide a safe environment for the patients. It is a challenge to ensure that there are always sufficient staff on duty each shift to meet the ideal staff to patient ratio. Additional NHS Professionals Health Care Assistants and Registered Nurses that are requested are sometimes unfilled. Where this situation occurs, staff are redeployed from other clinical areas. We have in the past three month introduced SafeCare across the Trust. SafeCare enables ward staff see if their staffing levels match the demand for and staff to be moved across the site during the day. The nurse-in charge conducts a census three times per day of the number and acuity of the patients and inputs this onto the”

Source location

2017-0414-Response-by-East-Kent-NHS-Trust
Page 2 · response
Published 27 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor patient falls and falls causing harm monthly through quality indicators and report performance to the Board and Quality Committee.

Verbatim wording from the response

“The rate of patient falls and patient falls resulting in harm to patients are key patient safety measures which the Trust monitors monthly as part of our quality indicators. They also form part of the core patient safety component of the Board priorities for 2017/18. Reports are received monthly to the Board of Directors and the Quality Committee on our performance against plan. We have set ourselves challenging stretch targets to achieve as our patient falls prevention programme is of a high priority. The latest confirmed results for October 2017 show the falls rate is 5.63 per 1,000 occupied bed days, which is below our target for the year. The confirmed falls national rate from the 2015 National Falls Audit was 6.6 per 1,000 occupied bed days; the Trust overall had a confirmed falls rate of 6.29 at the time of publication.”

Source location

2017-0414-Response-by-East-Kent-NHS-Trust
Page 1 · response
Published 27 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a full-time Band 4 Associate Practitioner role dedicated to falls prevention and support the Fallstop programme.

Verbatim wording from the response

“In June, 2017 a business case was approved to support a full time band 4 Associate Practitioner (AP) for Falls Prevention and she joined the team in September 2017. She is actively supporting the Fallstop programme.”

Source location

2017-0414-Response-by-East-Kent-NHS-Trust
Page 3 · response
Published 27 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust’s overall falls rate is below its target and the national rate, while its falls-related harm rate matches the national rate.

Verbatim wording from the response

“The rate of patient falls and patient falls resulting in harm to patients are key patient safety measures which the Trust monitors monthly as part of our quality indicators. They also form part of the core patient safety component of the Board priorities for 2017/18. Reports are received monthly to the Board of Directors and the Quality Committee on our performance against plan. We have set ourselves challenging stretch targets to achieve as our patient falls prevention programme is of a high priority. The latest confirmed results for October 2017 show the falls rate is 5.63 per 1,000 occupied bed days, which is below our target for the year. The confirmed falls national rate from the 2015 National Falls Audit was 6.6 per 1,000 occupied bed days; the Trust overall had a confirmed falls rate of 6.29 at the time of publication.”

Source location

2017-0414-Response-by-East-Kent-NHS-Trust
Page 1 · response
Published 27 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust cannot always achieve ideal staffing ratios because requested additional healthcare assistants and nurses are sometimes unfilled.

Verbatim wording from the response

“The patient falls all occurred on the frailty Ward at the William Harvey Hospital; this ward often has confused, wandering patients and this situation requires additional ‘eyes and ears’ to help provide a safe environment for the patients. It is a challenge to ensure that there are always sufficient staff on duty each shift to meet the ideal staff to patient ratio. Additional NHS Professionals Health Care Assistants and Registered Nurses that are requested are sometimes unfilled. Where this situation occurs, staff are redeployed from other clinical areas. We have in the past three month introduced SafeCare across the Trust. SafeCare enables ward staff see if their staffing levels match the demand for and staff to be moved across the site during the day. The nurse-in charge conducts a census three times per day of the number and acuity of the patients and inputs this onto the”

Source location

2017-0414-Response-by-East-Kent-NHS-Trust
Page 2 · response
Published 27 February 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026