PFD report

Luke Matthew Brooks · Prevention of Future Deaths report

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Issued 17 Aug 2023•Manchester North

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
3

Of 2 recipients

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Lack of a register providing local authorities with current private landlord address and contact details
  2. Ambulance-service policies advising people with non-immediately-life-threatening chest pain to attend A&E alone
    Part of recurring concern: Unreliable ambulance-service clinical advice for callers
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Establish a mandatory private rented sector database and digital property portal for landlord, property and compliance information, subject to parliamentary approval.

    Stated by Ministry of Housing, Communities and Local GovernmentStated plannedThe respondent said that this action was planned when they made their response on 25 June 2024.
  2. Action

    Communicate both revised 111 SOP requirements to staff through the 111 SharePoint site.

    Stated by North West Ambulance Service NHS TrustStated completedThe respondent said that this action was complete when they made their response on 25 June 2024.
  3. Action

    Revise the 111 SOP to remove self-conveyance exclusions except for Category 1 incidents and ask patients whether they can travel to hospital themselves.

    Stated by North West Ambulance Service NHS TrustStated completedThe respondent said that this action was complete when they made their response on 25 June 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    The Department of Health and Social Care will respond separately to the concern about ambulance-service advice for chest-pain patients.

    Stated by Ministry of Housing, Communities and Local GovernmentRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a register providing local authorities with current private landlord address and contact details

Wider context from the report

“1. There is no register of Private landlords available in England. The court heard this was without other countries within the UK who had a national register. The lack of this meant that Local authorities could be hampered in not knowing up to date address/contact details when they were made aware of concerns with a privately rented property. This is particularly important when the issue is one which is potentially life threatening ie asbestos in a property, dangerous items such as inappropriate cord blinds in a property with children or excessive damp. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Ambulance-service policies advising people with non-immediately-life-threatening chest pain to attend A&E alone

Wider context from the report

“2. NWAS had a local policy of advising people who described symptoms of chest pain (not immediate life threatening) to attend A&E on their own. Whilst NWAS have now revised this policy to remove this, it is not known if this could be set out in the local policies of other ambulance services. ”

Is this part of a recurring concern?

Yes — Unreliable ambulance-service clinical advice for callers.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a mandatory private rented sector database and digital property portal for landlord, property and compliance information, subject to parliamentary approval.

Verbatim wording from the response

“We are taking action to address this. The Renters (Reform) Bill was introduced to parliament on 17 May 2023 and includes provision for a new private rented sector database that will support the new Privately Rented Property Portal digital service. Subject to parliamentary approval, all private residential landlords (letting property in England via an assured tenancy under the Housing Act 1988 or a regulated tenancy under the Rent Act 1977) will be legally required to register with the Property Portal, and to provide certain information relating to the properties they let.”

Source location

Response from Department for Levelling up, Housing and Communities
Page 2 · response
Published 25 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Communicate both revised 111 SOP requirements to staff through the 111 SharePoint site.

Verbatim wording from the response

“The SOP, reflecting both above changes, went live on 5th September 2023 and the changes were communicated to staff via the 111 SharePoint site (locally called OneSpace) in line with all SOP updates.”

Source location

Response from North West Ambulance Service
Page 1 · response
Published 25 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise the 111 SOP to remove self-conveyance exclusions except for Category 1 incidents and ask patients whether they can travel to hospital themselves.

Verbatim wording from the response

“I will first address the former 111 policy relating to the exclusion of patients with chest pain from advice to make their own way to hospital. The revised policy now provides that all exclusions for self-conveyance, save for Category 1 incidents, will be removed, and patients will be asked if they can make their own way to hospital. These changes to the Standard Operating Procedure (SOP) were approved by the 111 SOP review group and then by the 111 Quality Business Group (QBG).”

Source location

Response from North West Ambulance Service
Page 1 · response
Published 25 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Department of Health and Social Care will respond separately to the concern about ambulance-service advice for chest-pain patients.

Verbatim wording from the response

“2. North West Ambulance Service (“NWAS”) had a local policy of advising people who described symptoms of chest pain (not immediate life threatening) not to attend A&E on their own. Whilst NWAS have now revised this policy to remove this, it is not known if this could be set out in the local policies of other ambulance services.”

Source location

Response from Department for Levelling up, Housing and Communities
Page 2 · response
Published 25 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

No other ambulance services in England have blanket policies advising chest-pain patients not to travel independently to A&E.

Verbatim wording from the response

“The report raises concerns about the advice North West Ambulance Service NHS Trust (NWAS) gave to Mr Brooks which was to advise people who describe the symptoms of chest pain not to make their own way to A&E. Your report raised a concern that although NWAS had revised this policy other ambulance services may have similar policies.”

Source location

Response from Department of Health and Social Care
Page 1 · response
Published 25 June 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. 1

    Direct local authority leaders to address poor housing conditions and provide the department with information on current housing conditions, and publish a summary of responses.

    Stated by Ministry of Housing, Communities and Local GovernmentStated completedThe respondent said that this action was complete when they made their response on 25 June 2024.
  2. 2

    Complete and publish the Housing Health and Safety Rating System review outcomes and next steps.

    Stated by Ministry of Housing, Communities and Local GovernmentStated completedThe respondent said that this action was complete when they made their response on 25 June 2024.
  3. 3

    Publish comprehensive guidance for landlords on the health risks of damp and mould and their responsibilities to identify and address underlying causes.

    Stated by Ministry of Housing, Communities and Local GovernmentStated completedThe respondent said that this action was complete when they made their response on 25 June 2024.
  4. 4

    Introduce the Decent Homes Standard to the private rented sector at the earliest available legislative opportunity.

    Stated by Ministry of Housing, Communities and Local GovernmentStated plannedThe respondent said that this action was planned when they made their response on 25 June 2024.
  5. 5

    Introduce regulations bringing the Housing Health and Safety Rating System review findings into force after completing the Decent Homes Standard review.

    Stated by Ministry of Housing, Communities and Local GovernmentStated plannedThe respondent said that this action was planned when they made their response on 25 June 2024.
  6. 6

    Review the Decent Homes Standard to ensure it is up to date and fit for purpose.

    Stated by Ministry of Housing, Communities and Local GovernmentStated in progressThe respondent said that this action was in progress when they made their response on 25 June 2024.
  7. 7

    Pilot measures to improve enforcement of damp and mould standards with local authorities and partner departments, supported by £10 million of funding and evaluation of effective approaches.

    Stated by Ministry of Housing, Communities and Local GovernmentStated in progressThe respondent said that this action was in progress when they made their response on 25 June 2024.
  8. 8

    Require 111 advisors to confirm directly with patients, wherever possible, when they are refusing an ambulance disposition.

    Stated by North West Ambulance Service NHS TrustStated completedThe respondent said that this action was complete when they made their response on 25 June 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Direct local authority leaders to address poor housing conditions and provide the department with information on current housing conditions, and publish a summary of responses.

Verbatim wording from the response

“In November 2022, I also wrote to Local Authority Chief Executives and council leaders setting out my expectation that they will take action to resolve poor housing conditions in their area and directing them to provide information on current housing conditions to the department. A summary of”

Source location

Response from Department for Levelling up, Housing and Communities
Page 2 · response
Published 25 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete and publish the Housing Health and Safety Rating System review outcomes and next steps.

Verbatim wording from the response

“A core element of decency is assessed by the Housing Health and Safety Rating System (HHSRS), the tool used to assess hazards in rented homes. Following review of the HHSRS, our summary report on the outcomes and next steps is available to view at: https://www.gov.uk/government/publications/housing-health-and-safety-rating-system-hhsrs-review-outcomes-and-next-steps.”

Source location

Response from Department for Levelling up, Housing and Communities
Page 3 · response
Published 25 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish comprehensive guidance for landlords on the health risks of damp and mould and their responsibilities to identify and address underlying causes.

Verbatim wording from the response

“This September I, alongside the Secretary of State for Health and Social Care, published our comprehensive guidance on understanding and addressing the health risks of damp and mould in the home, which is available to view at: https://www.gov.uk/government/publications/damp-and-mould-understanding-and-addressing-the-health-risks-for-rented-housing-providers.”

Source location

Response from Department for Levelling up, Housing and Communities
Page 2 · response
Published 25 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce the Decent Homes Standard to the private rented sector at the earliest available legislative opportunity.

Verbatim wording from the response

“I am committed to going further to improve property standards in the private rented sector by introducing the Decent Homes Standard to the sector for the first time and intend to do so at the earliest available legislative opportunity. Work is currently underway to review the Decent Homes Standard to ensure it is up to date and fit for purpose.”

Source location

Response from Department for Levelling up, Housing and Communities
Page 3 · response
Published 25 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce regulations bringing the Housing Health and Safety Rating System review findings into force after completing the Decent Homes Standard review.

Verbatim wording from the response

“An updated HHSRS that is accessible to landlords and tenants and efficient for local councils to use forms a vital part of our reforms to both the social and private rented sectors. New regulations to bring the findings of the review into force will be introduced after the conclusion of our review of the Decent Homes Standard.”

Source location

Response from Department for Levelling up, Housing and Communities
Page 3 · response
Published 25 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Decent Homes Standard to ensure it is up to date and fit for purpose.

Verbatim wording from the response

“I am committed to going further to improve property standards in the private rented sector by introducing the Decent Homes Standard to the sector for the first time and intend to do so at the earliest available legislative opportunity. Work is currently underway to review the Decent Homes Standard to ensure it is up to date and fit for purpose.”

Source location

Response from Department for Levelling up, Housing and Communities
Page 3 · response
Published 25 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot measures to improve enforcement of damp and mould standards with local authorities and partner departments, supported by £10 million of funding and evaluation of effective approaches.

Verbatim wording from the response

“My department will continue this work with Local Authorities, and I will be making £10m available to pilot measures to improve enforcement of damp and mould. This project is being run in conjunction with the Department of Health and Social Care, and the Department for Work and Pensions, and through it we hope to learn what approaches are most effective and the wider impacts of increased enforcement.”

Source location

Response from Department for Levelling up, Housing and Communities
Page 3 · response
Published 25 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require 111 advisors to confirm directly with patients, wherever possible, when they are refusing an ambulance disposition.

Verbatim wording from the response

“The second point to address arose during the evidence of ████████ when she agreed that Mr Brooks did not directly refuse an ambulance and only advised he was unable to make his own way to hospital. Your concern in this regard was fed back to the 111 service with the suggestion that advisors must be clear that a patient is refusing an ambulance disposition with this being confirmed directly with the patient, wherever possible. This guidance was also approved by the 111 SOP review group and then by the 111 Quality Business Group (QBG).”

Source location

Response from North West Ambulance Service
Page 1 · response
Published 25 June 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
3/2

Data last updated 7 September 2026