PFD report

Margaret Kathleen Rodgers · Prevention of Future Deaths report

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Issued 19 Feb 2025•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Insufficient ward nursing staffing levels to meet the demand of acutely ill patients with high dependency needs
    Part of recurring concern: Insufficient qualified healthcare staffing capacity
  2. Failure to complete pressure ulcer risk assessments within 6 hours of hospital admission in the Emergency Department
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Use Cerner reminders and the ClinOps Ward View board to identify and oversee outstanding patient assessments and tasks.

    Stated by Surrey and Sussex Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 25 February 2025.
  2. Action

    Maintain an additional nursing assistant on the Nuffield Ward night rota to support patient safety.

    Stated by Surrey and Sussex Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 25 February 2025.
  3. Action

    Assess ward acuity daily and escalate concerns to secure additional staff or redeploy staff between wards when necessary.

    Stated by Surrey and Sussex Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 25 February 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Compliance with Emergency Department pressure-ulcer assessments cannot currently be audited because the systems provide only live data.

    Stated by Surrey and Sussex Healthcare NHS TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient ward nursing staffing levels to meet the demand of acutely ill patients with high dependency needs

Wider context from the report

“b. The court also heard that in December 2023 to January 2024, the period of Mrs Rodgers admission, the hospital was experiencing a high level of operational pressures and that on occasions the ward itself had insufficient nursing staff levels to meet the demand of acutely ill patients with high dependency needs. The Trust is undertaking a review of the staffing template for the ward, but that work is not complete and not yet incorporated into the budget. ”

Is this part of a recurring concern?

Yes — Insufficient qualified healthcare staffing capacity.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete pressure ulcer risk assessments within 6 hours of hospital admission in the Emergency Department

Wider context from the report

“a. NICE and the National Wound Care Strategy guidance is that patients admitted to hospital have a pressure ulcer risk assessment within 6 hours of admission. This means that the first assessment will often need to be undertaken in the Emergency Department (ED). The court heard that the work to ensure that the ED completes such assessments is ongoing and not yet embedded and that there are practical difficulties, for example when ED patients were located on corridors. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use Cerner reminders and the ClinOps Ward View board to identify and oversee outstanding patient assessments and tasks.

Verbatim wording from the response

“2) Cerner prompts and ClinOps”

Source location

Response from Surrey Sussex NHS Trust
Page 2 · response
Published 25 February 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain an additional nursing assistant on the Nuffield Ward night rota to support patient safety.

Verbatim wording from the response

“2) Staffing levels on Nuffield ward are 5 qualified nurses and 3 non-qualified staff during the day, and 3 qualified and 3 non-qualified at night. We have already increased the night rota to have an extra nursing assistant than the template allows and this was recognised through the need for acuity, and we allow this as a cost pressure to maintain patient safety. The matrons assess the acuity on wards on a daily basis and will use clinical decision making to ensure that wards are safe, if there are any concerns they will escalate to senior management and additional staff will be requested for that shift if necessary. We are also able to move staff to work on different wards if acuity requires it.”

Source location

Response from Surrey Sussex NHS Trust
Page 4 · response
Published 25 February 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assess ward acuity daily and escalate concerns to secure additional staff or redeploy staff between wards when necessary.

Verbatim wording from the response

“2) Staffing levels on Nuffield ward are 5 qualified nurses and 3 non-qualified staff during the day, and 3 qualified and 3 non-qualified at night. We have already increased the night rota to have an extra nursing assistant than the template allows and this was recognised through the need for acuity, and we allow this as a cost pressure to maintain patient safety. The matrons assess the acuity on wards on a daily basis and will use clinical decision making to ensure that wards are safe, if there are any concerns they will escalate to senior management and additional staff will be requested for that shift if necessary. We are also able to move staff to work on different wards if acuity requires it.”

Source location

Response from Surrey Sussex NHS Trust
Page 4 · response
Published 25 February 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold twice-daily safer-staffing huddles to review staffing gaps, mitigation, redeployment and temporary staffing needs, escalating unresolved issues to the Chief Nurse.

Verbatim wording from the response

“The Trust holds twice daily safer staffing huddles, attended by the Head of Nursing or a matron representative. During these meetings, each division reports staffing levels, mitigation actions taken, and any remaining gaps. The staffing situation is reviewed using the Safe Care Live system to identify potential cross-divisional moves or the need for temporary staffing. If these options are insufficient, corporate nursing teams are deployed to provide clinical support. The meeting also reviews staffing for the next day and on Fridays the weekend staffing is also considered. If staffing issues cannot be resolved, they are escalated to the Chief Nurse for further action.”

Source location

Response from Surrey Sussex NHS Trust
Page 4 · response
Published 25 February 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate additional shifts into the Nuffield Ward roster template and use temporary staffing to address staffing requirements.

Verbatim wording from the response

“staffing increases have not yet been reflected in the ward budgets, Nuffield Ward has addressed this by incorporating additional shifts into the roster template and utilising temporary staffing.”

Source location

Response from Surrey Sussex NHS Trust
Page 4 · response
Published 25 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Carry out the biannual Safer Nursing Care Tool review of ward establishments and assess necessary staffing increases.

Verbatim wording from the response

“The second concern was as follows: 'The court also heard that in December 2023 to January 2024, the period of Mrs Rodgers admission, the hospital was experiencing a high level of operational pressures and that on occasions the ward itself had insufficient nursing staff levels to meet the demand of acutely ill patients with high dependency needs. The Trust is undertaking a review of the staffing template for the ward, but that work is not complete and not yet incorporated into the budget.'”

Source location

Response from Surrey Sussex NHS Trust
Page 3 · response
Published 25 February 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train all Emergency Department staff, including agency staff, to use the Purpose T pressure-ulcer risk assessment tool.

Verbatim wording from the response

“1) Purpose T (Pressure Ulcer Risk Primary or Secondary Evaluation Tool) training”

Source location

Response from Surrey Sussex NHS Trust
Page 2 · response
Published 25 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct two-hourly Nurse Quality Rounds and provide supernumerary Practice Development Nurse support to identify and complete outstanding assessments.

Verbatim wording from the response

“4) Nurse Quality Rounds These are designated rounds at 2 hourly intervals involving the band 7 nurse in charge, Matron and PDN (all three are not required for the round). They do an eyeball assessment on every patient, including those receiving corridor care, with the aim of supporting staff to ensure tasks and assessments are completed. The purpose of the round is to provide an additional level of safety netting as they may pick up something that a less experienced nurse might miss. Junior staff can also ask questions and seek guidance on any assessment their patient needs which they are unclear about.”

Source location

Response from Surrey Sussex NHS Trust
Page 3 · response
Published 25 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Build an informatics report to monitor and audit Emergency Department compliance with required assessments.

Verbatim wording from the response

“5) Planned audits to monitor progress relating to compliance in the ED”

Source location

Response from Surrey Sussex NHS Trust
Page 3 · response
Published 25 February 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Compliance with Emergency Department pressure-ulcer assessments cannot currently be audited because the systems provide only live data.

Verbatim wording from the response

“5) Planned audits to monitor progress relating to compliance in the ED”

Source location

Response from Surrey Sussex NHS Trust
Page 3 · response
Published 25 February 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026