PFD report

George Kenneth Fraser · Prevention of Future Deaths report

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Issued 23 May 2025•East London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Failure to review risk of harm when contact is lost
    Part of recurring concern: Failure to maintain follow-up of patients who disengage from care
  2. Lack of structure in care provision
  3. Failure to maintain meaningful family contact about concerning loss of contact
    Part of recurring concern: Failure to communicate safety-critical care information effectively between care providers and familiesPart of recurring concern: Failure to reliably communicate with and listen to families of mental health patients
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Recruit trainers to support delivery of the new risk-assessment and management training programme.

    Stated by North East London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 May 2025.
  2. Action

    Deliver care-planning workshops to strengthen staff skills in co-producing individualized, recovery-focused care plans.

    Stated by North East London NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 29 May 2025.
  3. Action

    Review zoning practice across four boroughs and produce a revised case-review template focused on recent face-to-face contact.

    Stated by North East London NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 29 May 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to review risk of harm when contact is lost

Wider context from the report

“(3) The Mental Health and Wellness Team had been unable to reach Mr Fraser from the 16 July 2024. On the 18 July 2024 a friend contacted the mental health team to raise concern about his lack of contact with Mr Fraser. No action was taken at this time to review the risk of harm to Mr Fraser or to determine whether the Trust’s missing person procedure should be activated. There was no meaningful contact with the family to report the concerning lack of contact with Mr Fraser, until the 29 July 2024. ”

Is this part of a recurring concern?

Yes — Failure to maintain follow-up of patients who disengage from care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of structure in care provision

Wider context from the report

“(1) There was no clear and documented care plan in place whilst Mr Fraser was under the care of the Mental Health and Wellness Team. There was a lack of structure to the care provided to Mr Fraser by the Mental Health and Wellness Team. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain meaningful family contact about concerning loss of contact

Wider context from the report

“(3) The Mental Health and Wellness Team had been unable to reach Mr Fraser from the 16 July 2024. On the 18 July 2024 a friend contacted the mental health team to raise concern about his lack of contact with Mr Fraser. No action was taken at this time to review the risk of harm to Mr Fraser or to determine whether the Trust’s missing person procedure should be activated. There was no meaningful contact with the family to report the concerning lack of contact with Mr Fraser, until the 29 July 2024. ”

Is this part of a recurring concern?

Yes — Failure to communicate safety-critical care information effectively between care providers and families; Failure to reliably communicate with and listen to families of mental health patients.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to determine whether the missing person procedure should be activated

Wider context from the report

“(3) The Mental Health and Wellness Team had been unable to reach Mr Fraser from the 16 July 2024. On the 18 July 2024 a friend contacted the mental health team to raise concern about his lack of contact with Mr Fraser. No action was taken at this time to review the risk of harm to Mr Fraser or to determine whether the Trust’s missing person procedure should be activated. There was no meaningful contact with the family to report the concerning lack of contact with Mr Fraser, until the 29 July 2024. ”

Is this part of a recurring concern?

Yes — Unreliable missing-person response.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to carry out robust risk assessments

Wider context from the report

“(2) There was no robust risk assessment carried out by the Mental Health and Wellness team. ”

Is this part of a recurring concern?

Yes — Inadequate mental health risk assessment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a clear and documented care plan

Wider context from the report

“(1) There was no clear and documented care plan in place whilst Mr Fraser was under the care of the Mental Health and Wellness Team. There was a lack of structure to the care provided to Mr Fraser by the Mental Health and Wellness Team. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit trainers to support delivery of the new risk-assessment and management training programme.

Verbatim wording from the response

“approach. The working group comprises staff from all professional groups, as well as service users and carers. To support implementation of this, new training has been developed, electronic recording systems reviewed and updated, trainers recruited, and team support designed to ensure that staff are equipped to embed this new way of working. This work programme has been co-produced with service users and carers, including involvement in training delivery, with every training day supported by a service user or carer to ensure their voice was heard throughout the process. This undertaking required considerable preparation before the rollout of the training began in 2024. The training programme has been delivered locality by locality, with three localities completed to date (July 2025).”

Source location

Response from North East London Foundation Trust
Page 4 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver care-planning workshops to strengthen staff skills in co-producing individualized, recovery-focused care plans.

Verbatim wording from the response

“We are monitoring the use of this approach, and the number of plans being developed in this way is increasing as implementation progresses. Additionally, care planning workshops have been held throughout 2025 and are scheduled to continue. These workshops aim to support staff to use their skills to co-create individualised care plans with service users and their support networks. The workshops emphasise the importance of involving service users in the care planning process, focusing on their preferences and goals.”

Source location

Response from North East London Foundation Trust
Page 2 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review zoning practice across four boroughs and produce a revised case-review template focused on recent face-to-face contact.

Verbatim wording from the response

“The patient safety investigation report into Mr Fraser’s sad death also highlighted learning outcomes in relation to team risk management. When Mr Fraser was not engaging with the Mental Health and Wellness Team, outcomes from the multidisciplinary zoning meeting were relatively passive, meaning that there was not an assertive response to support Mr Fraser. To support improvements in relation to this, we have established a Quality Improvement project to review zoning practice across the four boroughs. One outcome of this will be a revised template for teams to use to review cases, that maintains a focus on when the last face to face contact with a client took place. The implementation of the MaST tool also assists practitioners and supervisors in ensuring that face to face contact with clients is taking place appropriately.”

Source location

Response from North East London Foundation Trust
Page 3 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the NICE-based risk-formulation approach through co-produced training, updated recording systems and team support.

Verbatim wording from the response

“Since the publication of NICE Guidance NG225 on self-harm was published, focusing on assessment, management, and preventing recurrence, we have been working to change Trust practice in relation to the assessment and management of risk. In November 2023, NELFT's senior clinical leadership established a working group to plan for the full implementation of this”

Source location

Response from North East London Foundation Trust
Page 3 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor compliance, patient and staff experience, and risk-formulation quality through supervision, meetings and the Risk Formulation Steering Group.

Verbatim wording from the response

“Compliance is monitored in teams through individual supervision, utilising the MaST tool, as well as team meetings and clinically focused groups, such as the team zoning meeting.”

Source location

Response from North East London Foundation Trust
Page 4 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use DIALOG assessments to co-produce and evaluate individualized care plans with service users.

Verbatim wording from the response

“Since 2024, we have been undertaking significant improvement work in relation to care planning. This has been driven by identified quality improvements, including those raised by patients and carers. In doing so, we have worked in close collaboration with patients and carers.”

Source location

Response from North East London Foundation Trust
Page 2 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the MaST electronic system in Havering to monitor caseloads, documentation, engagement, risk and care-planning reviews.

Verbatim wording from the response

“Mental Health and Wellness Teams in Havering have also started using an electronic system, the Management and Supervision Tool (MaST). This enables clinicians and managers to manage caseloads and to monitor the quality of documentation, levels of engagement, and how documentation reflects risk and the complexity of a patient’s needs. This also enables monitoring of DIALOG and care planning, allowing staff to clearly identify, where review of the patient is required.”

Source location

Response from North East London Foundation Trust
Page 3 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and finalise the Missed Appointments Policy with stronger guidance for disengagement, unsuccessful contact and escalation of concerns.

Verbatim wording from the response

“Missed Appointments Procedure”

Source location

Response from North East London Foundation Trust
Page 4 · response
Published 29 May 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Strengthen care-coordinator induction and seven-day follow-up after transfers between teams.

    Stated by North East London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 May 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen care-coordinator induction and seven-day follow-up after transfers between teams.

Verbatim wording from the response

“The patient safety incident investigation report also highlighted that although a transfer of care from the Home Treatment Team to the Mental Health and Wellness Team was completed, there was a lack of follow up from the Mental Health and Wellness Team to support Mr Fraser. In response to this, we have strengthened both the induction process for new care co-ordinators to focus on thorough handover of client information to try and maintain continuity of care, and the 7 day follow up process for clients at the point of transfer between teams. This change is intended to prevent the lack of follow up that took place in Mr Fraser’s case from occurring in future.”

Source location

Response from North East London Foundation Trust
Page 3 · response
Published 29 May 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026