PFD report

Michelle Patricia Moore · Prevention of Future Deaths report

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Issued 26 Jun 2024•Somerset

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
6

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
15

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Absence of training and learning on hormone levels, HRT, antidepressants and holistic care
  2. Lack of understanding and appreciation of the link between menopause and mental health decline
    Part of recurring concern: Failure to recognise and provide joined-up care for menopause-related deterioration
  3. Lack of continuity and joined-up care between menopause and mental health treatment
    Part of recurring concern: Failure to recognise and provide joined-up care for menopause-related deterioration
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. Action

    Provide menopause training for GPs, mental health clinicians and other relevant colleagues.

    Stated by Somerset NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 July 2024.
  2. Action

    Explore national menopause resources to support development of understanding and training.

    Stated by Somerset NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 July 2024.
  3. Action

    Prepare guidance for colleagues on considering menopause and perimenopause during assessment of relevant patients.

    Stated by Somerset NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 July 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Women are not universally or uniformly at risk of psychological symptoms during the menopause transition.

    Stated by NHS EnglandDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of training and learning on hormone levels, HRT, antidepressants and holistic care

Wider context from the report

“There appeared to be a lack of continuity and joined-up care between those trying to treat Mrs Moore’s menopausal symptoms and those trying to treat her mental health presentation and this suggested: (a) A lack of understanding and appreciation of the menopause and the effect this hormonal change and/or imbalance may have on women; and (b) A lack of understanding and appreciation of a potential link between menopause and a woman experiencing mental health decline. I referred in questioning to the recognised mental health conditions of Post Natal Depression (PND) and Post Natal Psychosis (PNP) where it appears to be more widely understood and appreciated amongst treating professionals that childbirth and the hormonal imbalance/upheaval can acutely affect a woman’s mental wellbeing and state of mind. However, the same awareness and/or appreciation does not appear to exist when, later in life, a woman may suffer a mental health decline due to acute hormonal changes brought about by the menopause (whether or not this is treated with HRT). There appears to be a complete absence of national and/or local guidance or published policy (none was brought to my attention on questioning of the clinicians) concerning: (a) The potential for a link between menopause and mental health decline. (b) The need for joined-up care between those trying to treat women at this stage of their lives. (c) Training and learning around hormone levels, HRT and antidepressants and the potential for a holistic approach to inform awareness and understanding. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of understanding and appreciation of the link between menopause and mental health decline

Wider context from the report

“There appeared to be a lack of continuity and joined-up care between those trying to treat Mrs Moore’s menopausal symptoms and those trying to treat her mental health presentation and this suggested: (a) A lack of understanding and appreciation of the menopause and the effect this hormonal change and/or imbalance may have on women; and (b) A lack of understanding and appreciation of a potential link between menopause and a woman experiencing mental health decline. I referred in questioning to the recognised mental health conditions of Post Natal Depression (PND) and Post Natal Psychosis (PNP) where it appears to be more widely understood and appreciated amongst treating professionals that childbirth and the hormonal imbalance/upheaval can acutely affect a woman’s mental wellbeing and state of mind. However, the same awareness and/or appreciation does not appear to exist when, later in life, a woman may suffer a mental health decline due to acute hormonal changes brought about by the menopause (whether or not this is treated with HRT). There appears to be a complete absence of national and/or local guidance or published policy (none was brought to my attention on questioning of the clinicians) concerning: (a) The potential for a link between menopause and mental health decline. (b) The need for joined-up care between those trying to treat women at this stage of their lives. (c) Training and learning around hormone levels, HRT and antidepressants and the potential for a holistic approach to inform awareness and understanding. ”

Is this part of a recurring concern?

Yes — Failure to recognise and provide joined-up care for menopause-related deterioration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of continuity and joined-up care between menopause and mental health treatment

Wider context from the report

“There appeared to be a lack of continuity and joined-up care between those trying to treat Mrs Moore’s menopausal symptoms and those trying to treat her mental health presentation and this suggested: (a) A lack of understanding and appreciation of the menopause and the effect this hormonal change and/or imbalance may have on women; and (b) A lack of understanding and appreciation of a potential link between menopause and a woman experiencing mental health decline. I referred in questioning to the recognised mental health conditions of Post Natal Depression (PND) and Post Natal Psychosis (PNP) where it appears to be more widely understood and appreciated amongst treating professionals that childbirth and the hormonal imbalance/upheaval can acutely affect a woman’s mental wellbeing and state of mind. However, the same awareness and/or appreciation does not appear to exist when, later in life, a woman may suffer a mental health decline due to acute hormonal changes brought about by the menopause (whether or not this is treated with HRT). There appears to be a complete absence of national and/or local guidance or published policy (none was brought to my attention on questioning of the clinicians) concerning: (a) The potential for a link between menopause and mental health decline. (b) The need for joined-up care between those trying to treat women at this stage of their lives. (c) Training and learning around hormone levels, HRT and antidepressants and the potential for a holistic approach to inform awareness and understanding. ”

Is this part of a recurring concern?

Yes — Failure to recognise and provide joined-up care for menopause-related deterioration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of guidance or published policy on joined-up care for women experiencing menopause

Wider context from the report

“There appeared to be a lack of continuity and joined-up care between those trying to treat Mrs Moore’s menopausal symptoms and those trying to treat her mental health presentation and this suggested: (a) A lack of understanding and appreciation of the menopause and the effect this hormonal change and/or imbalance may have on women; and (b) A lack of understanding and appreciation of a potential link between menopause and a woman experiencing mental health decline. I referred in questioning to the recognised mental health conditions of Post Natal Depression (PND) and Post Natal Psychosis (PNP) where it appears to be more widely understood and appreciated amongst treating professionals that childbirth and the hormonal imbalance/upheaval can acutely affect a woman’s mental wellbeing and state of mind. However, the same awareness and/or appreciation does not appear to exist when, later in life, a woman may suffer a mental health decline due to acute hormonal changes brought about by the menopause (whether or not this is treated with HRT). There appears to be a complete absence of national and/or local guidance or published policy (none was brought to my attention on questioning of the clinicians) concerning: (a) The potential for a link between menopause and mental health decline. (b) The need for joined-up care between those trying to treat women at this stage of their lives. (c) Training and learning around hormone levels, HRT and antidepressants and the potential for a holistic approach to inform awareness and understanding. ”

Is this part of a recurring concern?

Yes — Failure to recognise and provide joined-up care for menopause-related deterioration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of understanding and appreciation of the menopause and its effects on women

Wider context from the report

“There appeared to be a lack of continuity and joined-up care between those trying to treat Mrs Moore’s menopausal symptoms and those trying to treat her mental health presentation and this suggested: (a) A lack of understanding and appreciation of the menopause and the effect this hormonal change and/or imbalance may have on women; and (b) A lack of understanding and appreciation of a potential link between menopause and a woman experiencing mental health decline. I referred in questioning to the recognised mental health conditions of Post Natal Depression (PND) and Post Natal Psychosis (PNP) where it appears to be more widely understood and appreciated amongst treating professionals that childbirth and the hormonal imbalance/upheaval can acutely affect a woman’s mental wellbeing and state of mind. However, the same awareness and/or appreciation does not appear to exist when, later in life, a woman may suffer a mental health decline due to acute hormonal changes brought about by the menopause (whether or not this is treated with HRT). There appears to be a complete absence of national and/or local guidance or published policy (none was brought to my attention on questioning of the clinicians) concerning: (a) The potential for a link between menopause and mental health decline. (b) The need for joined-up care between those trying to treat women at this stage of their lives. (c) Training and learning around hormone levels, HRT and antidepressants and the potential for a holistic approach to inform awareness and understanding. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of guidance or published policy on the link between menopause and mental health decline

Wider context from the report

“There appeared to be a lack of continuity and joined-up care between those trying to treat Mrs Moore’s menopausal symptoms and those trying to treat her mental health presentation and this suggested: (a) A lack of understanding and appreciation of the menopause and the effect this hormonal change and/or imbalance may have on women; and (b) A lack of understanding and appreciation of a potential link between menopause and a woman experiencing mental health decline. I referred in questioning to the recognised mental health conditions of Post Natal Depression (PND) and Post Natal Psychosis (PNP) where it appears to be more widely understood and appreciated amongst treating professionals that childbirth and the hormonal imbalance/upheaval can acutely affect a woman’s mental wellbeing and state of mind. However, the same awareness and/or appreciation does not appear to exist when, later in life, a woman may suffer a mental health decline due to acute hormonal changes brought about by the menopause (whether or not this is treated with HRT). There appears to be a complete absence of national and/or local guidance or published policy (none was brought to my attention on questioning of the clinicians) concerning: (a) The potential for a link between menopause and mental health decline. (b) The need for joined-up care between those trying to treat women at this stage of their lives. (c) Training and learning around hormone levels, HRT and antidepressants and the potential for a holistic approach to inform awareness and understanding. ”

Is this part of a recurring concern?

Yes — Failure to recognise and provide joined-up care for menopause-related deterioration.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide menopause training for GPs, mental health clinicians and other relevant colleagues.

Verbatim wording from the response

“Somerset NHS Foundation Trust (SFT) is responsible for the provision of care within 16 GP practices across Somerset. Our Director for Primary Care, who is also a GP and menopause specialist, has been leading training on the menopause for both GP’s and clinicians in mental health since the beginning of the year. This has enabled us to deliver bespoke training for colleagues and there is more arranged specifically for the Learning Disability team and Mental Health, as well as physical health colleagues. To support the integration with other GP practices outside of the Trust our Director for Primary Care works closely with our Medical Director of Integrated and Primary Care to determine if we can offer training/sharing of information more”

Source location

Response from Somerset NHS
Page 1 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore national menopause resources to support development of understanding and training.

Verbatim wording from the response

“In addition, our Director of Primary Care is involved in the Newson Health Menopause Clinic and is exploring more widely through that resource any other national resources how we can use it to support the development of understanding and training.”

Source location

Response from Somerset NHS
Page 2 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prepare guidance for colleagues on considering menopause and perimenopause during assessment of relevant patients.

Verbatim wording from the response

“Within the Mental Health and Learning Disability Service Group a Task and Finish group has been established to look further at this concern. It is a multi-disciplinary group and has been meeting for the last few months to determine how best we can share information with colleagues. The initial plan is to share with colleagues’ guidance on considering menopause/perimenopause when assessing this patient group. Key themes to consider will be:”

Source location

Response from Somerset NHS
Page 2 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish whether a menopause assessment prompt can be added to Dialog+.

Verbatim wording from the response

“1. Considering perimenopause and menopause as part of assessment – remember to ask the question, and we are establishing if there is potential to put a prompt in Dialog+”

Source location

Response from Somerset NHS
Page 2 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share menopause and mental-health assessment guidance across inpatient and community services.

Verbatim wording from the response

“These points are relevant to both inpatient and community services, and the guidance will be shared within the coming weeks.”

Source location

Response from Somerset NHS
Page 2 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a multidisciplinary task and finish group to develop information-sharing arrangements on menopause and mental health.

Verbatim wording from the response

“Within the Mental Health and Learning Disability Service Group a Task and Finish group has been established to look further at this concern. It is a multi-disciplinary group and has been meeting for the last few months to determine how best we can share information with colleagues. The initial plan is to share with colleagues’ guidance on considering menopause/perimenopause when assessing this patient group. Key themes to consider will be:”

Source location

Response from Somerset NHS
Page 2 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make Royal College of Psychiatrists menopause training available to psychiatry colleagues.

Verbatim wording from the response

“Clinicians in psychiatric services can access the online training offered by the Royal College of Psychiatrists and this was referred to at the inquest by our consultant witness who has undertaken the training. This resource is available to all our psychiatry colleagues and will be included in the guide that is being prepared, please see below.”

Source location

Response from Somerset NHS
Page 1 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a toolkit enabling local areas to provide menopause information, events and group consultations for healthcare-professional learning.

Verbatim wording from the response

“Women’s health hubs are in the process of being rolled out, which will offer specialist menopause care to more women when they need it. A toolkit that supports local areas to provide menopause information, events and group consultations is also under development to improve access to provide a forum for learning for other healthcare professionals.”

Source location

Response from NHS England
Page 2 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support development of tools and interventions to upskill GPs in menopause care and improve access to treatments.

Verbatim wording from the response

“NHS England is currently supporting the development of a range of tools and interventions that will help to upskill more GPs in providing menopause care, and to improve access to treatments that can be helpful. GPs are well placed to take a holistic approach to mental health assessment, including menopause as one of the potential causes of mental distress or a decline in mental health.”

Source location

Response from NHS England
Page 2 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update and publish the menopause diagnosis and management guideline, with publication scheduled for 7 November 2024.

Verbatim wording from the response

“An independent committee is currently updating our guideline on menopause: diagnosis and management [NG23]. We expect to publish the updated guideline on 7 November 2024.”

Source location

Response from NICE
Page 1 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct an exceptional surveillance review of the menopause guideline and available evidence on menopause-related mental-health risks.

Verbatim wording from the response

“In March 2023, we received a Healthcare Safety Investigation Branch (HSIB) safety recommendation asking NICE to evaluate the available research relating to the risks associated with menopause on mental health and if appropriate, update existing guidance.”

Source location

Response from NICE
Page 1 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assess whether further menopause and mental-health changes are needed after the updated guideline is published.

Verbatim wording from the response

“Following publication, our surveillance team will assess if any further changes relating to mental health and menopause are needed, in response to the HSIB recommendation and taking into account the issues raised in your report.”

Source location

Response from NICE
Page 1 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Women are not universally or uniformly at risk of psychological symptoms during the menopause transition.

Verbatim wording from the response

“It is acknowledged that mental health problems can decline in women of menopausal age. There are often biological, social and psychological reasons why women may experience mental health problems at this stage in their lives. Changes in hormones during the menopause can cause existing mental health problems to worsen or can cause women to experience symptoms afresh. This means that women often need some help with their mental health as well as their physical health during the menopause. However, women are not universally or uniformly at risk of psychological symptoms over the menopause transition.”

Source location

Response from NHS England
Page 1 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NICE is best placed to provide further information about national guidance on menopause and mental health decline.

Verbatim wording from the response

“Your Report also raised concerns about a lack of national guidance regarding the issues of menopause and mental health decline. I am aware that your Report has also been sent to the National Institute for Health and Care Excellence (NICE) and the Somerset NHS Foundation Trust. I have not yet had sight of their responses, but I would like to refer you to the NICE guidance on menopause diagnosis and management [NICE guideline NG23], which was published on 12 November 2015. This guideline recommends it is explained to women that they may experience a variety of symptoms associated with menopause, including low mood or anxiety, and sets out some of the available treatments, including HRT and cognitive behavioural therapy. NICE will be best placed to provide you with further information around national guidance.”

Source location

Response from NHS England
Page 2 · response
Published 4 July 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Discuss received Prevention of Future Deaths reports through the Regulation 28 Working Group and share resulting learning across national and regional NHS services.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 4 July 2024.
  2. 2

    Roll out women’s health hubs offering specialist menopause care to more women.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 4 July 2024.
  3. 3

    Share the coroner’s report with the surveillance team to inform its assessment work.

    Stated by National Institute for Health and Care ExcellenceStated completedThe respondent said that this action was complete when they made their response on 4 July 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss received Prevention of Future Deaths reports through the Regulation 28 Working Group and share resulting learning across national and regional NHS services.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around events, such as the sad death of Michelle, are shared across the NHS at both a national and regional level and helps us to pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 2 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out women’s health hubs offering specialist menopause care to more women.

Verbatim wording from the response

“Women’s health hubs are in the process of being rolled out, which will offer specialist menopause care to more women when they need it. A toolkit that supports local areas to provide menopause information, events and group consultations is also under development to improve access to provide a forum for learning for other healthcare professionals.”

Source location

Response from NHS England
Page 2 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the coroner’s report with the surveillance team to inform its assessment work.

Verbatim wording from the response

“Your report has been shared with the surveillance team who will carry out this work.”

Source location

Response from NICE
Page 1 · response
Published 4 July 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026