Jane Bullock Wilson Stables · Prevention of Future Deaths report

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Issued 15 Dec 2016•South Yorkshire (Eastern)

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
2

Of 1 recipient

Stated actions
12

Described in responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Ineffective communication about significant pain levels between nurses and the general practitioner
    Part of recurring concern: Unreliable communication of patient-care information between clinical staff

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. Rotherham Doncaster and South Humber NHS Foundation Trust

    Consider direct professional dialogue about pain management when treatment is not optimised, regardless of patient or carer communication channels.

  2. Rotherham Doncaster and South Humber NHS Foundation Trust

    Disseminate Regulation 28 learning through senior nurse and subsequent cluster meetings, with meeting minutes forwarded as evidence.

  3. Rotherham Doncaster and South Humber NHS Foundation Trust

    Convene a multidisciplinary meeting and produce a documented summary of learning and actions.

  4. Rotherham Doncaster and South Humber NHS Foundation Trust

    Deliver rolling pain-management training for patients with dementia or cognitive impairment and incorporate Regulation 28 learning into future training slides.

  5. Nestor Primcare Services Limited t/a Allied Healthcare

    Conduct recurring field assessments of carers’ records and documentation, at least every six months or more frequently when concerns arise.

  6. Nestor Primcare Services Limited t/a Allied Healthcare

    Review practices, policies, and procedures governing when and how carers use slide sheets, and provide the review outcome to the coroner.

  7. Nestor Primcare Services Limited t/a Allied Healthcare

    Provide care coaches or buddies to mentor less experienced carers on care-plan compliance, record-keeping, and care standards, with continuing supervisory support.

  8. Nestor Primcare Services Limited t/a Allied Healthcare

    Review all training documents on a two-year cycle or sooner when guidance changes.

  9. Nestor Primcare Services Limited t/a Allied Healthcare

    Require qualified clinician oversight and approval of clinical training materials.

  10. Nestor Primcare Services Limited t/a Allied Healthcare

    Operate a Lead Nurse referral system for branches to obtain clinical advice, contact GPs when necessary, and review patient documentation and care plans.

  11. Nestor Primcare Services Limited t/a Allied Healthcare

    Automatically refer CIAMS reports of marks on patients’ bodies to customer services for necessary referrals, including safeguarding referrals for pressure sores, before closure.

  12. Nestor Primcare Services Limited t/a Allied Healthcare

    Use amended care plans with visual summaries and condition-based prompts that mandate referral to the local branch or Lead Nurse when indicated.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Nestor Primcare Services Limited t/a Allied Healthcare

    When District Nurses were attending, they were responsible for escalating concerns to the GP, so carers were not required to contact the GP directly.

    Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  2. Nestor Primcare Services Limited t/a Allied Healthcare

    Pressure sores predated care, and carers regularly repositioned the patient under the care plan, disputing that staff failed to follow it.

    Disputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Ineffective communication about significant pain levels between nurses and the general practitioner

Wider context from the report

“(1) Ineffective communication between the nurses and general practitioner regarding ongoing significant pain levels which were impeding care provided. ”

Is this part of a recurring concern?

Yes — Unreliable communication of patient-care information between clinical staff.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider direct professional dialogue about pain management when treatment is not optimised, regardless of patient or carer communication channels.

Verbatim wording from the response

“A full and frank discussion took place at this meeting. It was both professional and cordial. I produced the summary of the learning from that event with some actions. It included the need to consider a direct dialogue between professionals (including the GP) in relation to pain management if this was not optimised regardless of whether patients and/or carers maintained their own communication channels with pain management professionals.”

Source location

2016-0457-Response-by-RDASH
Page 2 · response
Published 12 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate Regulation 28 learning through senior nurse and subsequent cluster meetings, with meeting minutes forwarded as evidence.

Verbatim wording from the response

“One of the attendees was ████████, a Service Manager in the Community Nursing Team. She said that the Community Nursing Service would share information and lessons learned at their monthly senior nurse meeting chaired by her or by fellow attendee, ████████. The next meeting was due to be held on 30 March 2017. All team leaders, sisters and charge nurses are expected to attend, or at least to have one member attend to represent a cluster. She has told me clearly that the Regulation 28 learning would be on the agenda and that she would send me minutes once this meeting had concluded.”

Source location

2016-0457-Response-by-RDASH
Page 2 · response
Published 12 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Convene a multidisciplinary meeting and produce a documented summary of learning and actions.

Verbatim wording from the response

“In relation to points one and two from my communication of 8 February, a meeting was held on 24 February 2017 between myself and the relevant District Nurses and their Line Managers. I chaired this meeting. I provided the attendees with a summary of my understanding of the case regarding Regulation 28 report. The participants were given the opportunity of reading this summary. They had already been sent a copy of your Regulation 28 report in advance.”

Source location

2016-0457-Response-by-RDASH
Page 2 · response
Published 12 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver rolling pain-management training for patients with dementia or cognitive impairment and incorporate Regulation 28 learning into future training slides.

Verbatim wording from the response

“She has prepared training sessions on the issue of pain management in patients with dementia and cognitive impairment. This is a rolling training programme with further dates planned on 5 April, 17 May, 15 June, 5 September and 4 October 2017. I have taken the liberty of enclosing print outs of the slides ████████ uses for her training session. She tells me that she will incorporate the learning for Regulation 28 into new slides for future training sessions.”

Source location

2016-0457-Response-by-RDASH
Page 2 · response
Published 12 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct recurring field assessments of carers’ records and documentation, at least every six months or more frequently when concerns arise.

Verbatim wording from the response

“c. Regular reviews of records/documentation are also performed by the senior and experienced carers. This will be undertaken at least once in every six months or more frequently if there are any concerns identified with a particular carer or customer. These reviews are known as "field assessments".”

Source location

2016-0457-Response-by-Allied-Healthcare
Page 3 · response
Published 12 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review practices, policies, and procedures governing when and how carers use slide sheets, and provide the review outcome to the coroner.

Verbatim wording from the response

“4. Lack of a clear understanding regarding slide sheets: when they should be used and how they should be used.”

Source location

2016-0457-Response-by-Allied-Healthcare
Page 4 · response
Published 12 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide care coaches or buddies to mentor less experienced carers on care-plan compliance, record-keeping, and care standards, with continuing supervisory support.

Verbatim wording from the response

“b. A care coach/buddy system has been introduced. This is a system in which senior and experienced carers support/mentor less experienced carers; to ensure that they are delivering excellent standards of care at all times. This includes ensuring compliance with care plans and maintaining high standards of record-keeping. Care coaches/buddies initially support carers for 20 hours during the first few weeks of their employment; and if any issues are highlighted then the care coaching will be extended as needed. Following completion of the care coaching period, the carer receives ongoing support from the local branch Field Care Supervisor.”

Source location

2016-0457-Response-by-Allied-Healthcare
Page 3 · response
Published 12 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review all training documents on a two-year cycle or sooner when guidance changes.

Verbatim wording from the response

“5. Despite carers saying they had training on movement and handling and were aware of the importance of record-keeping; it would appear that they are not implementing that training and thus the training needs to be scrutinised and reviewed and also effectiveness of such training audited.”

Source location

2016-0457-Response-by-Allied-Healthcare
Page 4 · response
Published 12 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require qualified clinician oversight and approval of clinical training materials.

Verbatim wording from the response

“I can also confirm that a new system has now been introduced in which any clinical training material will be overseen/approved by a qualified clinician.”

Source location

2016-0457-Response-by-Allied-Healthcare
Page 4 · response
Published 12 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a Lead Nurse referral system for branches to obtain clinical advice, contact GPs when necessary, and review patient documentation and care plans.

Verbatim wording from the response

“I can confirm that Allied Healthcare has, however, introduced a new system in which:-”

Source location

2016-0457-Response-by-Allied-Healthcare
Page 2 · response
Published 12 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Automatically refer CIAMS reports of marks on patients’ bodies to customer services for necessary referrals, including safeguarding referrals for pressure sores, before closure.

Verbatim wording from the response

“d. All reports recorded on CIAMS regarding any form of mark on a patient's body will now automatically be referred to Allied Healthcare's customer service team; who will ensure that all appropriate/necessary referrals have been made prior to a report being closed on the system. This includes, in respect of pressure sores, a safeguarding referral to the local authority.”

Source location

2016-0457-Response-by-Allied-Healthcare
Page 3 · response
Published 12 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use amended care plans with visual summaries and condition-based prompts that mandate referral to the local branch or Lead Nurse when indicated.

Verbatim wording from the response

“I can confirm that the following changes to practice/policy have been implemented since Mrs Stables' death:-”

Source location

2016-0457-Response-by-Allied-Healthcare
Page 2 · response
Published 12 February 2017

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

When District Nurses were attending, they were responsible for escalating concerns to the GP, so carers were not required to contact the GP directly.

Verbatim wording from the response

“Allied Healthcare's attending carers were aware of, and were reporting to their local Allied Healthcare branch, Mrs Stables' ongoing pain/condition, utilising a standardised Early Warning Score assessment tool ("EWS"). However, it was, and still is, the responsibility of the attending District Nurses to escalate any concerns to the patient's GP (particularly when, as was the case here, they operate out of the patient's GP Practice). On that basis, it was not considered necessary for Allied Healthcare's staff to contact Mrs Stables' GP directly.”

Source location

2016-0457-Response-by-Allied-Healthcare
Page 1 · response
Published 12 February 2017

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pressure sores predated care, and carers regularly repositioned the patient under the care plan, disputing that staff failed to follow it.

Verbatim wording from the response

“As stated above, it is recorded within Mrs Stables' records that she has pre-existing pressure sores at the commencement of Allied Healthcare's care package (14 March 2016) to both of her shoulders; her coccyx and also her right foot. District Nurses were attending on a daily basis in order to treat these sores.”

Source location

2016-0457-Response-by-Allied-Healthcare
Page 2 · response
Published 12 February 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026