PFD report

Avis Mary Addison · Prevention of Future Deaths report

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Issued 14 Oct 2020•Cornwall and Isles of Scilly

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
4

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to provide all GP practice staff with training on domestic violence and safeguarding policies
    Part of recurring concern: Inadequate professional training for recognising and responding to domestic abuse
  2. Lack of early warning systems in practices for unexplained prescription non-collection or appointment cancellation
  3. Lack of domestic violence and safeguarding policies in GP practices
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Training records are not routinely checked in every inspection because inspection checks depend on the service, inspection type and concerns raised.

    Stated by Care Quality CommissionExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide all GP practice staff with training on domestic violence and safeguarding policies

Wider context from the report

“Given CQC is the agency responsible for inspection of GP practices, one way to ensure GP practices have domestic violence and safeguarding policies in place, and to ensure that all staff have received training on their contents, is to include checks in this regard as part of your inspection regime. It is, of course, entirely possible that this is already part of the process. ”

Is this part of a recurring concern?

Yes — Inadequate professional training for recognising and responding to domestic abuse.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of early warning systems in practices for unexplained prescription non-collection or appointment cancellation

Wider context from the report

“Another matter that you may feel would be beneficial to inspect is whether practices have in place some form of ‘early warning system’ where, for example, prescriptions are not collected or appointments are cancelled without good reason (eg by a controlling partner.) I accept this may be more difficult to do in non-prescribing practices but with clear guidance I would hope that it may still be possible to achieve. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of domestic violence and safeguarding policies in GP practices

Wider context from the report

“Given CQC is the agency responsible for inspection of GP practices, one way to ensure GP practices have domestic violence and safeguarding policies in place, and to ensure that all staff have received training on their contents, is to include checks in this regard as part of your inspection regime. It is, of course, entirely possible that this is already part of the process. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Training records are not routinely checked in every inspection because inspection checks depend on the service, inspection type and concerns raised.

Verbatim wording from the response

“CQC do not always routinely check all training records as part of an inspection. This will depend on the service; the type of inspection and what concerns have been raised.”

Source location

2020-0216-Response-from-CQC-Redacted.pdf
Page 1 · response
Published 8 December 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

GP practices are responsible for determining mandatory and additional staff training and how it is delivered, rather than CQC prescribing a definitive list.

Verbatim wording from the response

“CQC does not provide a list of mandatory training expected members of the GP practice team. This is because training requirements will depend on the role and specific responsibilities of practices, and the needs of the people using the service. Ultimately, the practice is responsible for determining what mandatory and additional training staff need and how this is delivered. Although there is no definitive list of mandatory training. Examples of training CQC would expect to see evidence of include training to the appropriate level on safeguarding adults at risk and safeguarding children.”

Source location

2020-0216-Response-from-CQC-Redacted.pdf
Page 2 · response
Published 8 December 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing inspection processes already assess systems for managing vulnerable patients, including missed appointments and uncollected prescriptions.

Verbatim wording from the response

“CQC will consider as part of the inspection of a practice, the systems in place to support the management of vulnerable patients. This includes a review of the process to manage where patient prescriptions have not been collected or appointments are not attended.”

Source location

2020-0216-Response-from-CQC-Redacted.pdf
Page 2 · response
Published 8 December 2020

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Share key learning and practice points from the inquest with inspectors.

    Stated by Care Quality CommissionStated plannedThe respondent said that this action was planned when they made their response on 8 December 2020.
  2. 2

    Continue consulting on regulatory next steps and review regulatory scope and approaches, including strengthening safeguarding regulation.

    Stated by Care Quality CommissionStated in progressThe respondent said that this action was in progress when they made their response on 8 December 2020.
  3. 3

    Publish safeguarding information for inspectors and providers covering safeguarding roles, competencies and functions.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 8 December 2020.
  4. 4

    Use a KLOE prompt to inspect whether providers identify vulnerable patients, flag them in records, and consider timely action when concerns arise.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 8 December 2020.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share key learning and practice points from the inquest with inspectors.

Verbatim wording from the response

“Where CQC identifies that regulations are not being met, we use our enforcement powers to require improvements to be made. We continue to do this and will share key learning and practice points from the inquest into the death of Avis Addison with inspectors.”

Source location

2020-0216-Response-from-CQC-Redacted.pdf
Page 3 · response
Published 8 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue consulting on regulatory next steps and review regulatory scope and approaches, including strengthening safeguarding regulation.

Verbatim wording from the response

“We are currently now in a period of consultation about our next steps of regulation. During this time, we will continually keep our scope of regulation under review and update our regulatory approaches frequently. This will include strengthening how we regulate safeguarding in the future.”

Source location

2020-0216-Response-from-CQC-Redacted.pdf
Page 3 · response
Published 8 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish safeguarding information for inspectors and providers covering safeguarding roles, competencies and functions.

Verbatim wording from the response

“The Royal College of Nursing published their Intercollegiate guidance on Adult Safeguarding: Roles and Competencies for Health Care Staff in August 2018. This set out the competencies, knowledge and skills expected to support adult safeguarding, including domestic abuse. This includes ensuring staff are familiar with the relevant associated legislation and guidance, including; domestic abuse and domestic homicide. CQC responded to this updated guidance by publishing further information for inspectors and providers on safeguarding roles, competencies and functions relating to safeguarding.”

Source location

2020-0216-Response-from-CQC-Redacted.pdf
Page 3 · response
Published 8 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use a KLOE prompt to inspect whether providers identify vulnerable patients, flag them in records, and consider timely action when concerns arise.

Verbatim wording from the response

“In 2018, an additional prompt was added to the KLOEs, namely “is there a system to highlight vulnerable patients on records e.g. children living in care or in houses with domestic violence, young carers, substance misuse, siblings of children on child protection plans, people who have experienced domestic abuse, adults and children with high numbers of A&E and/or urgent care attendances, female genital mutilation (FGM) victims, refugees, patients diagnosed with mental health, patients with severe mental illness (SMI) or patients with mobility issues? Is there a risk register of specific patients e.g. SMI Register?” The prompt is to check as part of the inspection, that there is a system in place to ensure vulnerable patients are”

Source location

2020-0216-Response-from-CQC-Redacted.pdf
Page 2 · response
Published 8 December 2020

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026