PFD report

Zeyna Partington · Prevention of Future Deaths report

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Issued 27 May 2021•Manchester North

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised4

  1. Failure to implement the national system for automatic notification of medium ACT marker ANPR hits across all forces
  2. Lack of GMP Officers’ knowledge and understanding of ACT marker levels and their implications for missing from home investigations
    Part of recurring concern: Unreliable missing-person responsePart of recurring concern: Unreliable placement and maintenance of police risk and vulnerability markers
  3. Inadequate resourcing and allocation of officers to grade 2 calls within an hour
    Part of recurring concern: Unreliable police incident dispatch and response under service demand
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Develop and deliver the technical and organisational changes required to connect GMP to the National ANPR Service.

    Stated by Greater Manchester PoliceStated in progressThe respondent said that this action was in progress when they made their response on 28 May 2021.
  2. Action

    Review and update the GMP Missing From Home policy to specify ACT marker use, timely activation responses, and supervisory checks.

    Stated by Greater Manchester PoliceStated in progressThe respondent said that this action was in progress when they made their response on 28 May 2021.
  3. Action

    Communicate key changes and learning from relevant policies and guidance to operational officers and staff through a comprehensive communication plan.

    Stated by Greater Manchester PoliceStated plannedThe respondent said that this action was planned when they made their response on 28 May 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The exact timescale for connectivity to the National ANPR Service cannot be determined because several influencing factors are outside the force’s control.

    Stated by Greater Manchester PoliceUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to implement the national system for automatic notification of medium ACT marker ANPR hits across all forces

Wider context from the report

“3. Despite a new national system being available this has still not been implemented across all forces meaning a force is not automatically notified if a vehicle with a medium ACT marker hits an ANPR camera nationally. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of GMP Officers’ knowledge and understanding of ACT marker levels and their implications for missing from home investigations

Wider context from the report

“1. There is a lack of knowledge and understanding by GMP Officers as to the different level of ACT markers and the implications the varying levels may have on investigations particularly missing from home investigations. ”

Is this part of a recurring concern?

Yes — Unreliable missing-person response; Unreliable placement and maintenance of police risk and vulnerability markers.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate resourcing and allocation of officers to grade 2 calls within an hour

Wider context from the report

“2. If the policy is not to place an ACT marker on a vehicle until the missing from home report is completed then this can mean a delay of several hours, particularly as the court heard it is often difficult to resource and allocate officers to grade 2 calls within an hour. In this case if the radio operator had not acted outside of policy then the hits on the 8th August in both Rochdale and Derbyshire would not have been known at all. ”

Is this part of a recurring concern?

Yes — Unreliable police incident dispatch and response under service demand.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in placing ACT markers on vehicles during missing from home investigations

Wider context from the report

“2. If the policy is not to place an ACT marker on a vehicle until the missing from home report is completed then this can mean a delay of several hours, particularly as the court heard it is often difficult to resource and allocate officers to grade 2 calls within an hour. In this case if the radio operator had not acted outside of policy then the hits on the 8th August in both Rochdale and Derbyshire would not have been known at all. ”

Is this part of a recurring concern?

Yes — Unreliable placement and maintenance of police risk and vulnerability markers.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and deliver the technical and organisational changes required to connect GMP to the National ANPR Service.

Verbatim wording from the response

“In relation to a longer term solution, the new National ANPR Service has now been deployed to the majority of the 43 UK forces with the exception of GMP and one other. We are working proactively to make improvements that will enable GMP to connect to the National ANPR Service in the near future. These changes include moving from Windows 7 to Windows 10 and undertaking comprehensive IT capability checks. We have a project team dedicated to this and they are in consultation with the Home Office in order to make progress as soon as possible. Determining an exact timescale for connectivity to the NAS involves a number of factors, several of which are outside of our control.”

Source location

2021-0181-Response-from-Greater-Manchester-Police_Published
Page 3 · response
Published 28 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update the GMP Missing From Home policy to specify ACT marker use, timely activation responses, and supervisory checks.

Verbatim wording from the response

“In addition to the above, internally we are in the process of reviewing and updating the GMP Missing From Home policy. Following your observations and recommendations and the changes to the national guidance, this will be updated to include more specific information on the use of ACT markers. This will include the expedient application of the correct level of marker in circumstances such as this case has highlighted. It will also include guidance on the use and review of markers and highlight expectations on the need for a timely response to activations.”

Source location

2021-0181-Response-from-Greater-Manchester-Police_Published
Page 2 · response
Published 28 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Communicate key changes and learning from relevant policies and guidance to operational officers and staff through a comprehensive communication plan.

Verbatim wording from the response

“Although the content of the College of Policing guidance document on the use of markers and the Missing From Home policy are known to specific practitioners, the evidence presented at the Inquest into Zeyna Partington's death indicates there is a need to ensure increased awareness of the content across operational staff; specifically uniform frontline officers and staff from the operational communications branch.”

Source location

2021-0181-Response-from-Greater-Manchester-Police_Published
Page 2 · response
Published 28 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The exact timescale for connectivity to the National ANPR Service cannot be determined because several influencing factors are outside the force’s control.

Verbatim wording from the response

“In relation to a longer term solution, the new National ANPR Service has now been deployed to the majority of the 43 UK forces with the exception of GMP and one other. We are working proactively to make improvements that will enable GMP to connect to the National ANPR Service in the near future. These changes include moving from Windows 7 to Windows 10 and undertaking comprehensive IT capability checks. We have a project team dedicated to this and they are in consultation with the Home Office in order to make progress as soon as possible. Determining an exact timescale for connectivity to the NAS involves a number of factors, several of which are outside of our control.”

Source location

2021-0181-Response-from-Greater-Manchester-Police_Published
Page 3 · response
Published 28 May 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Progress agreed changes to national ACT marker guidance with the College of Policing and national ANPR lead.

    Stated by Greater Manchester PoliceStated in progressThe respondent said that this action was in progress when they made their response on 28 May 2021.
  2. 2

    Review Cleartone vehicle-listing practice with regional experts for possible inclusion in operational practice and the updated force ANPR policy.

    Stated by Greater Manchester PoliceStated in progressThe respondent said that this action was in progress when they made their response on 28 May 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Progress agreed changes to national ACT marker guidance with the College of Policing and national ANPR lead.

Verbatim wording from the response

“Similar to you, we share concerns that the way the guidance document is structured could potentially steer an officer only to apply a medium risk marker for every missing person, as opposed to utilising the High Priority marker when appropriate. This has been flagged by our Director of Intelligence who is already in liaison with the College of Policing and national lead for ANPR. Changes have now been agreed to the national guidance document which should alleviate this issue. This work is very much underway.”

Source location

2021-0181-Response-from-Greater-Manchester-Police_Published
Page 1 · response
Published 28 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review Cleartone vehicle-listing practice with regional experts for possible inclusion in operational practice and the updated force ANPR policy.

Verbatim wording from the response

“The National ANPR Data Centre (NADC) is the system that was in use by both GMP and Derbyshire Constabulary at the time Zeyna was reported missing. It is accepted that this system has limitations and is in the process of being reviewed and replaced. Some UK forces have adopted the practice of listing vehicles of interest on the NADC via Cleartone which will then trigger alerts from all cameras nationally and send an automatic response within the system and to a nominated email address back in the originating force. This is something we are currently reviewing with support from experts across the region with a view to including it in our practice and in the updated version of our force ANPR policy.”

Source location

2021-0181-Response-from-Greater-Manchester-Police_Published
Page 3 · response
Published 28 May 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026