PFD report

Mr Terence Hawkins · Prevention of Future Deaths report

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Issued 19 Dec 2016•East London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Lack of a system for regular medical monitoring of care home residents
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Lower the threshold for requesting home visits from the care home following the significant event analysis.

    Stated by Lime Tree Surgery, LeytonstoneStated completedThe respondent said that this action was complete when they made their response on 12 February 2017.
  2. Action

    Survey care-home visit requests and obtain feedback to identify improvements.

    Stated by Lime Tree Surgery, LeytonstoneStated plannedThe respondent said that this action was planned when they made their response on 12 February 2017.
  3. Action

    Review the medical care of all care-home residents through multiple post-death clinical review visits.

    Stated by Lime Tree Surgery, LeytonstoneStated completedThe respondent said that this action was complete when they made their response on 12 February 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    The evidence does not support regular GP visits as necessary or likely to prevent similar deaths.

    Stated by Lime Tree Surgery, LeytonstoneDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a system for regular medical monitoring of care home residents

Wider context from the report

“1. There was no system in place for the regular medical monitoring of residents with the Care Home. Mr Hawkins had not been seen by a GP for many months. The Care Home Manager confirmed that it could be difficult for medical assessments to be arranged for residents within the home who are unable to attend the surgery. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Lower the threshold for requesting home visits from the care home following the significant event analysis.

Verbatim wording from the response

“In response to paragraph 7, I cannot see any justifiable action other than to strengthen the lines of communication between the care home staff and the surgery given that you have reported from the new manager difficulties in obtaining GP visits. The GP is the person who is delivering bits of service and the care home manager is the person to ensure the client gets what they have identified they need (SCIE survey, 2013 p12).⁵ I can assure you that there will be no difficulties in getting GP home visits. An in-house Significant Event Analysis was conducted on 18.5.2016 following the information”

Source location

2016-0454-Response-by-Lime-Tree-Surgery
Page 4 · response
Published 12 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Survey care-home visit requests and obtain feedback to identify improvements.

Verbatim wording from the response

“I will take this evidence as feedback from the home of their experience of visit requests. I will therefore conduct a survey of visit requests by the home and seek feedback on how to improve this experience. I will follow this up with designing a new pathway for requesting home visits incorporating and responding to this feedback. I will also monitor home visit requests for a period of time.”

Source location

2016-0454-Response-by-Lime-Tree-Surgery
Page 1 · response
Published 12 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the medical care of all care-home residents through multiple post-death clinical review visits.

Verbatim wording from the response

“Following the deceased’s death, the CCG highlighted to us their concerns about the Home as well as concerns expressed by CQC. They asked the GP to conduct a review of all the residents. Following these concerns several visits have been conducted by me to review all the residents medical care. The first medical review was carried out within 72hrs of Mr Hawkins death and the latest one in November 2016. There were no significant findings or new medical diagnoses following these visits. Significant procedural shortcomings and lack of care records were noted. Some of these related to hospital follow-ups, outstanding blood results and lack of nursing record keeping. These visits were not directly related to the deceased’s death but as a precaution given the concerns expressed by other bodies. I did not mention these visits in the inquest as they were not directly relevant to the death.”

Source location

2016-0454-Response-by-Lime-Tree-Surgery
Page 4 · response
Published 12 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Design a new home-visit request pathway incorporating the survey feedback.

Verbatim wording from the response

“I will take this evidence as feedback from the home of their experience of visit requests. I will therefore conduct a survey of visit requests by the home and seek feedback on how to improve this experience. I will follow this up with designing a new pathway for requesting home visits incorporating and responding to this feedback. I will also monitor home visit requests for a period of time.”

Source location

2016-0454-Response-by-Lime-Tree-Surgery
Page 1 · response
Published 12 February 2017

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The evidence does not support regular GP visits as necessary or likely to prevent similar deaths.

Verbatim wording from the response

“You have mentioned in your letter to me that ‘there was concern in this case in relation to a lack of medical review. I have therefore prepared a report under regulation 28 of the coroners (investigation of deaths) regulations 2013’. The implication is that there is systematic lack of medical review due to lack of GP visits which needs rectifying to prevent future deaths. Your assumption is that the only way to rectify this is to arrange regular GP visits. I have a serious objection to such conclusion. The evidence presented to you does not support this view.”

Source location

2016-0454-Response-by-Lime-Tree-Surgery
Page 1 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Care home management is responsible for ensuring identified resident needs are communicated and addressed through appropriate care arrangements.

Verbatim wording from the response

“The level of medical care is only as good as the level of care and knowledge of the patient by the carers. Good GP care cannot be solely in the gift of the GP. The quality of care a GP can administer is highly dependent upon the quality of staff in the care home itself (Gladman, 2010 p.20).¹”

Source location

2016-0454-Response-by-Lime-Tree-Surgery
Page 2 · response
Published 12 February 2017

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing arrangements ensured clinically required home visits, alternative contact routes and advice to request reassessment after deterioration.

Verbatim wording from the response

“The manager states that it can take 2hrs to get through on the phone on a Monday to request a visit. Even if this was the case we have a dedicated safe haven fax machine to receive requests for visits as well as alternative contact numbers. At no point, has she stated that the GP refuses to visit when asked and clinically indicated. I think the failure clearly lies in the management systems in place at the home.”

Source location

2016-0454-Response-by-Lime-Tree-Surgery
Page 1 · response
Published 12 February 2017

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Monitor care-home home-visit requests over a defined period.

    Stated by Lime Tree Surgery, LeytonstoneStated plannedThe respondent said that this action was planned when they made their response on 12 February 2017.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The surgery could not control other measures identified by the safeguarding review team.

    Stated by Lime Tree Surgery, LeytonstoneUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor care-home home-visit requests over a defined period.

Verbatim wording from the response

“I will take this evidence as feedback from the home of their experience of visit requests. I will therefore conduct a survey of visit requests by the home and seek feedback on how to improve this experience. I will follow this up with designing a new pathway for requesting home visits incorporating and responding to this feedback. I will also monitor home visit requests for a period of time.”

Source location

2016-0454-Response-by-Lime-Tree-Surgery
Page 1 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The surgery could not control other measures identified by the safeguarding review team.

Verbatim wording from the response

“I do not believe the action you propose is likely to prevent future deaths of this kind. There are other factors at play here. There may be other measures that can be more effective and I believe the safeguarding review team have addressed some of those measures. I, however, do not have the power over those measures.”

Source location

2016-0454-Response-by-Lime-Tree-Surgery
Page 5 · response
Published 12 February 2017

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026