PFD report

Phyllis Broomhead · Prevention of Future Deaths report

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Issued 6 Jul 2015•South Yorkshire (Eastern)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Insufficient staff training in following the head injury protocol
  2. Lack of procedures for closer scrutiny and monitoring of residents at continuing high risk of serious injury
  3. Failure of initial safeguarding referral screening to be sufficiently detailed and objective
    Part of recurring concern: Failure to act appropriately on safeguarding referrals and noticesPart of recurring concern: Unreliable adult safeguarding threshold assessment and response
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Re-engineer safeguarding documentation to capture the customer journey and provide detailed screening guidance for informed exit decisions.

    Stated by Rotherham Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 6 July 2015.
  2. Action

    Involve registered managers in reviewing complex, high-risk safeguarding referrals with safeguarding managers.

    Stated by Rotherham Borough CouncilStated in progressThe respondent said that this action was in progress when they made their response on 6 July 2015.
  3. Action

    Deliver record-keeping training and review care records through meetings, site visits and remedial-action follow-up.

    Stated by Rotherham Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 6 July 2015.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient staff training in following the head injury protocol

Wider context from the report

“(1) Staff employed at Lord Hardy Court EMI Residential Home require further training with regard to: i. the head injury protocol, how this should be followed and the importance of doing so. ii. record keeping. iii. indicators and triggers to seek social worker input. (2) With regard to the Safeguarding team, subject to the impact of any subsequent legislation, the importance of ensuring that any initial screening process following a referral is sufficiently detailed and objective to facilitate the making of safe, sound and informed decisions with regard to any future action which might be indicated or indeed before exiting the process. Furthermore, I heard evidence that there were three types of home available; care homes, EMI care homes and nursing homes. For residents who are clearly continuing to be at high risk of serious injury, as was the case here, consideration should be given to introducing or expanding any local procedures or protocols to ensure closer scrutiny and monitoring of such residents' progress. It seemed that although Mrs Broomhead was identified as being of high risk of falls, as it was felt that she neededn't amount to nursing needs there was no alternative but for her to remain in a care home. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of procedures for closer scrutiny and monitoring of residents at continuing high risk of serious injury

Wider context from the report

“(1) Staff employed at Lord Hardy Court EMI Residential Home require further training with regard to: i. the head injury protocol, how this should be followed and the importance of doing so. ii. record keeping. iii. indicators and triggers to seek social worker input. (2) With regard to the Safeguarding team, subject to the impact of any subsequent legislation, the importance of ensuring that any initial screening process following a referral is sufficiently detailed and objective to facilitate the making of safe, sound and informed decisions with regard to any future action which might be indicated or indeed before exiting the process. Furthermore, I heard evidence that there were three types of home available; care homes, EMI care homes and nursing homes. For residents who are clearly continuing to be at high risk of serious injury, as was the case here, consideration should be given to introducing or expanding any local procedures or protocols to ensure closer scrutiny and monitoring of such residents' progress. It seemed that although Mrs Broomhead was identified as being of high risk of falls, as it was felt that she neededn't amount to nursing needs there was no alternative but for her to remain in a care home. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of initial safeguarding referral screening to be sufficiently detailed and objective

Wider context from the report

“(1) Staff employed at Lord Hardy Court EMI Residential Home require further training with regard to: i. the head injury protocol, how this should be followed and the importance of doing so. ii. record keeping. iii. indicators and triggers to seek social worker input. (2) With regard to the Safeguarding team, subject to the impact of any subsequent legislation, the importance of ensuring that any initial screening process following a referral is sufficiently detailed and objective to facilitate the making of safe, sound and informed decisions with regard to any future action which might be indicated or indeed before exiting the process. Furthermore, I heard evidence that there were three types of home available; care homes, EMI care homes and nursing homes. For residents who are clearly continuing to be at high risk of serious injury, as was the case here, consideration should be given to introducing or expanding any local procedures or protocols to ensure closer scrutiny and monitoring of such residents' progress. It seemed that although Mrs Broomhead was identified as being of high risk of falls, as it was felt that she neededn't amount to nursing needs there was no alternative but for her to remain in a care home. ”

Is this part of a recurring concern?

Yes — Failure to act appropriately on safeguarding referrals and notices; Unreliable adult safeguarding threshold assessment and response.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of suitable alternative residential placement for residents with high nursing needs

Wider context from the report

“(1) Staff employed at Lord Hardy Court EMI Residential Home require further training with regard to: i. the head injury protocol, how this should be followed and the importance of doing so. ii. record keeping. iii. indicators and triggers to seek social worker input. (2) With regard to the Safeguarding team, subject to the impact of any subsequent legislation, the importance of ensuring that any initial screening process following a referral is sufficiently detailed and objective to facilitate the making of safe, sound and informed decisions with regard to any future action which might be indicated or indeed before exiting the process. Furthermore, I heard evidence that there were three types of home available; care homes, EMI care homes and nursing homes. For residents who are clearly continuing to be at high risk of serious injury, as was the case here, consideration should be given to introducing or expanding any local procedures or protocols to ensure closer scrutiny and monitoring of such residents' progress. It seemed that although Mrs Broomhead was identified as being of high risk of falls, as it was felt that she neededn't amount to nursing needs there was no alternative but for her to remain in a care home. ”

Is this part of a recurring concern?

Yes — Failure to ensure people are placed in care settings suitable for their needs; Inadequate specialist placement arrangements for people requiring specialist care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient staff training in recognising indicators and triggers for social worker input

Wider context from the report

“(1) Staff employed at Lord Hardy Court EMI Residential Home require further training with regard to: i. the head injury protocol, how this should be followed and the importance of doing so. ii. record keeping. iii. indicators and triggers to seek social worker input. (2) With regard to the Safeguarding team, subject to the impact of any subsequent legislation, the importance of ensuring that any initial screening process following a referral is sufficiently detailed and objective to facilitate the making of safe, sound and informed decisions with regard to any future action which might be indicated or indeed before exiting the process. Furthermore, I heard evidence that there were three types of home available; care homes, EMI care homes and nursing homes. For residents who are clearly continuing to be at high risk of serious injury, as was the case here, consideration should be given to introducing or expanding any local procedures or protocols to ensure closer scrutiny and monitoring of such residents' progress. It seemed that although Mrs Broomhead was identified as being of high risk of falls, as it was felt that she neededn't amount to nursing needs there was no alternative but for her to remain in a care home. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient staff training in record keeping

Wider context from the report

“(1) Staff employed at Lord Hardy Court EMI Residential Home require further training with regard to: i. the head injury protocol, how this should be followed and the importance of doing so. ii. record keeping. iii. indicators and triggers to seek social worker input. (2) With regard to the Safeguarding team, subject to the impact of any subsequent legislation, the importance of ensuring that any initial screening process following a referral is sufficiently detailed and objective to facilitate the making of safe, sound and informed decisions with regard to any future action which might be indicated or indeed before exiting the process. Furthermore, I heard evidence that there were three types of home available; care homes, EMI care homes and nursing homes. For residents who are clearly continuing to be at high risk of serious injury, as was the case here, consideration should be given to introducing or expanding any local procedures or protocols to ensure closer scrutiny and monitoring of such residents' progress. It seemed that although Mrs Broomhead was identified as being of high risk of falls, as it was felt that she neededn't amount to nursing needs there was no alternative but for her to remain in a care home. ”

Is this part of a recurring concern?

Yes — Inadequate staff training for clinical and care record keeping.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Re-engineer safeguarding documentation to capture the customer journey and provide detailed screening guidance for informed exit decisions.

Verbatim wording from the response

“Work Completed Safeguarding documentation has been re-engineered to be Care Act compliant and to ensure the customer journey is captured and recorded. More detailed guidance and standard practice to confirm what documents have been screened, dates spoken to during the screening stage to enable the decision maker to make informed decisions before exiting.”

Source location

2015-0290-Response-by-Rotherham-Borough-Council
Page 4 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Involve registered managers in reviewing complex, high-risk safeguarding referrals with safeguarding managers.

Verbatim wording from the response

“Work Outstanding Registered Managers to be formally involved with the “reviewing” complex referrals with Safeguarding Managers, taking meetings to take place to consider the ongoing risks for “high risk failures”.”

Source location

2015-0290-Response-by-Rotherham-Borough-Council
Page 3 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver record-keeping training and review care records through meetings, site visits and remedial-action follow-up.

Verbatim wording from the response

“Record keeping and the importance of accurate documentation have always been paramount to RMBC, however further training embedded in training programmes, team meetings, supervisors’ meetings, and site visits are carried out by Regulation Officers. Care Managers and samples of care records are reviewed. From this the Service Manager is informed of any remedial actions that are required.”

Source location

2015-0290-Response-by-Rotherham-Borough-Council
Page 2 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and embed head-injury protocols through staff training, supervision, team meetings, shift sign-offs and personal development reviews.

Verbatim wording from the response

“Work Completed Head injury policy is in place, developed by health care professionals that support all care homes with necessary interventions and document following a fall. New protocol following a fall has also been put in place (developed by registered health professionals). This has been shared with RSMBC residential services, Shift supervisors check and sign off each shift to ensure that all actions of each shift have been completed. In-house training has been implemented. The new protocols have been embedded in team meetings, individual supervision and Personal Development Reviews (PDRs).”

Source location

2015-0290-Response-by-Rotherham-Borough-Council
Page 2 · response
Published 6 July 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Roll out safeguarding-awareness training from basic awareness through specialist platinum-level training.

    Stated by Rotherham Borough CouncilStated plannedThe respondent said that this action was planned when they made their response on 6 July 2015.
  2. 2

    Launch the revised Care Act-compliant South Yorkshire Safeguarding Adults procedures.

    Stated by Rotherham Borough CouncilStated plannedThe respondent said that this action was planned when they made their response on 6 July 2015.
  3. 3

    Require care assistants to report changes in residents’ needs to senior carers for documentation, review and referral.

    Stated by Rotherham Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 6 July 2015.
  4. 4

    Include deprivation-of-liberty, best-interest and high-falls considerations in risk assessments to identify when higher care is needed.

    Stated by Rotherham Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 6 July 2015.
  5. 5

    Roll out and test the new quality-assurance system, including formal monitoring of care records.

    Stated by Rotherham Borough CouncilStated in progressThe respondent said that this action was in progress when they made their response on 6 July 2015.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out safeguarding-awareness training from basic awareness through specialist platinum-level training.

Verbatim wording from the response

“To roll out new safeguarding awareness beyond basic awareness: all levels from basic awareness for all staff through to platinum level training for specialist workers in this field.”

Source location

2015-0290-Response-by-Rotherham-Borough-Council
Page 3 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch the revised Care Act-compliant South Yorkshire Safeguarding Adults procedures.

Verbatim wording from the response

“Work Completed Safeguarding Adult’s statutory duty in the Care Act 2014, section 42 of the Care Act has addressed safeguarding processes and risk making. The Act identifies that outcomes need to be clearly recorded and evidenced before any enquiry can be exited. The Care Act was implemented on 1 April 2015 and is still in the process of being embedded in practice. All relevant staff undertaking mandatory Safeguarding Awareness training throughout April-June 2015. All staff had a Safeguarding Awareness training throughout April-June 2015. An updated Care Act compliant Safeguarding Adults’ procedures have been reviewed and the procedures have been revised and re-written to be Care Act compliant and are currently active and ready for live launch.”

Source location

2015-0290-Response-by-Rotherham-Borough-Council
Page 3 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require care assistants to report changes in residents’ needs to senior carers for documentation, review and referral.

Verbatim wording from the response

“Work Completed Care assistants now report all changes to a resident’s needs directly to a senior carer. It is for the senior carer to document and review and to contact the appropriate team to arrange this.”

Source location

2015-0290-Response-by-Rotherham-Borough-Council
Page 3 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include deprivation-of-liberty, best-interest and high-falls considerations in risk assessments to identify when higher care is needed.

Verbatim wording from the response

“Deprivation of Liberty Safeguards and the best interest decision are now considered within the risk assessments which incorporate a high risk of falls. This is to address the risks of falls. Whether needs are being met appropriately, the change in practice should identify the need for a higher level of care when”

Source location

2015-0290-Response-by-Rotherham-Borough-Council
Page 4 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out and test the new quality-assurance system, including formal monitoring of care records.

Verbatim wording from the response

“Rolling out of the new Quality Assurance (QA) system, which incorporates the formal monitoring of the care records.”

Source location

2015-0290-Response-by-Rotherham-Borough-Council
Page 2 · response
Published 6 July 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026