PFD report

Patricia Cragg · Prevention of Future Deaths report

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Issued 28 Aug 2018•Plymouth, Torbay and South Devon

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
6

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Lack of an internal radiology major incident response policy
  2. Lack of available CT imaging resource during simultaneous emergencies
    Part of recurring concern: Unreliable timeliness of radiology imaging and reporting
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Share the completed internal radiology major incident policy with the Senior Coroner.

    Stated by Dr Philip M HughesStated plannedThe respondent said that this action was planned when they made their response on 25 September 2018.
  2. Action

    Increase consultant presence and CT scanning capacity at weekends.

    Stated by Dr Philip M HughesStated in progressThe respondent said that this action was in progress when they made their response on 25 September 2018.
  3. Action

    Support formulation and implementation of an internal radiology major incident policy.

    Stated by Dr Philip M HughesStated plannedThe respondent said that this action was planned when they made their response on 25 September 2018.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Existing staffing cannot support second-tier on-call staff to open a second CT scanner at short notice.

    Stated by Dr Philip M HughesUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of an internal radiology major incident response policy

Wider context from the report

“(2) I was told that the radiology department did not have its own internal major incident policy setting out how to respond to situations like that involving Mrs Cragg. ████████ informed me that this was a piece of work he was trying to complete but that he would need input and assistance from his consultant colleagues before being able to do so. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of available CT imaging resource during simultaneous emergencies

Wider context from the report

“(1) There was a lack of available CT resource to deal with the two simultaneous sets of emergencies. The inquest heard from ████████ who accepted this had been recognised weakness for a considerable period of time. I was advised that there were two potential courses of action that could be adopted to overcome this difficulty. First, there could be a second on-call consultant radiologist available to assist the first on-call consultant at times of particularly high demand. Secondly, there could be a facility to open up and run a second CT scanner. This would require the presence of the whole range of staff to include radiographers, porters, et cetera. I was told this was the second time in recent years where there had been simultaneous emergencies that inevitably meant there was a delay in reporting a patient's condition. It seems a decision is required as to whether it is appropriate to allocate additional resource to CT imaging and if so how that additional resource should be deployed in times of unexpected high demand. ”

Is this part of a recurring concern?

Yes — Unreliable timeliness of radiology imaging and reporting.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the completed internal radiology major incident policy with the Senior Coroner.

Verbatim wording from the response

“We agree that this is a piece of work that would formalise some of what is described above and ████████ will receive full support in its formulation and implementation. We aim to have this ready by 31/12/18 and will share it with you when completed.”

Source location

2018-0255-Response-by-University-Hospitals-Plymouth-NHS-Trust
Page 2 · response
Published 25 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase consultant presence and CT scanning capacity at weekends.

Verbatim wording from the response

“4. We are making plans to increase consultant presence at weekends and CT scanning capacity at weekends.”

Source location

2018-0255-Response-by-University-Hospitals-Plymouth-NHS-Trust
Page 2 · response
Published 25 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support formulation and implementation of an internal radiology major incident policy.

Verbatim wording from the response

“I was told that the radiology department did not have its own internal major incident policy setting out how to respond to situations like that involving Mrs Cragg. ████████ informed me that this was a piece of work he was trying to complete but that he would need input and assistance from his consultant colleagues before being able to do so.”

Source location

2018-0255-Response-by-University-Hospitals-Plymouth-NHS-Trust
Page 2 · response
Published 25 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the additional Emergency Department CT scanner to improve emergency imaging access and throughput.

Verbatim wording from the response

“1. We have a new Emergency Department CT scanner. This is an additional CT scanner. During office hours it rapidly deals with Trauma cases and new emergencies. During out of hours it deals with all on call emergencies. This has not increased the number of scanners available at night, but has significantly improved access and throughput.”

Source location

2018-0255-Response-by-University-Hospitals-Plymouth-NHS-Trust
Page 2 · response
Published 25 September 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing staffing cannot support second-tier on-call staff to open a second CT scanner at short notice.

Verbatim wording from the response

“5. With the staffing that we have, I do not believe that we would be able to have a second tier of on call staff available to open a second scanner at a moment’s notice (minimum 2 staff). Rather, we need to be more actively engaged in prioritisation of cases. We also need to remind clinical colleagues of the need to update the radiology team when patient status changes.”

Source location

2018-0255-Response-by-University-Hospitals-Plymouth-NHS-Trust
Page 2 · response
Published 25 September 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Encourage radiology registrars to seek consultant support when workload exceeds their capability.

    Stated by Dr Philip M HughesStated completedThe respondent said that this action was complete when they made their response on 25 September 2018.
  2. 2

    Provide a WhatsApp tool for on-call consultants to obtain additional reporting capacity during multiple traumas.

    Stated by Dr Philip M HughesStated completedThe respondent said that this action was complete when they made their response on 25 September 2018.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Encourage radiology registrars to seek consultant support when workload exceeds their capability.

Verbatim wording from the response

“2. There has been a culture change in terms of radiology registrar to consultant radiologist communication. The registrars have been encouraged (they were never discouraged) to engage help from the on call consultant at times of high work activity that exceeds their capability (for instance multiple trauma cases). This would improve patient flow and care. It would also reduce any delay in getting new patients scanned.”

Source location

2018-0255-Response-by-University-Hospitals-Plymouth-NHS-Trust
Page 2 · response
Published 25 September 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a WhatsApp tool for on-call consultants to obtain additional reporting capacity during multiple traumas.

Verbatim wording from the response

“3. There is a ‘WhatsApp’ communication tool available to the on call radiology consultant to draft in additional reporting capacity in the event of multiple traumas that exceed reporting capacity.”

Source location

2018-0255-Response-by-University-Hospitals-Plymouth-NHS-Trust
Page 2 · response
Published 25 September 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026