PFD report

Alan MITCHELL · Prevention of Future Deaths report

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Issued 10 Nov 2025•Cheshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
0

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to notify or give choice to GPs when software alters lifelong prescriptions
    Part of recurring concern: Unreliable communication of critical medication information to GPs
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Repeat medication does not automatically expire unless an authorised system user configures the expiry setting.

    Stated by OptumDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to notify or give choice to GPs when software alters lifelong prescriptions

Wider context from the report

“Although the removal by the software of Mr. Mitchell’s repeat prescription played no causative part in his sad death, the alteration to a lifelong prescription without notification (nor any choice being given to) the GP gives rise to the risk that a patient will not be provided with the medication they need. That risk is heightened when patients are elderly and/or prescribed multiple medications and/or when, as here, they do not re-order as they possess medication in reserve. ”

Is this part of a recurring concern?

Yes — Unreliable communication of critical medication information to GPs.

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Repeat medication does not automatically expire unless an authorised system user configures the expiry setting.

Verbatim wording from the response

“We have undertaken an internal review of EMIS Web (the “System”), focusing on the issue raised as a concern in the Report. We understand you were informed, during the inquest, that the System automatically removes medication from the list of repeat prescriptions if it is not re-ordered for a period of 12 months. Further, the GP is not notified of this fact and is not prompted to authorise the change. Unfortunately, this information is not quite correct, as detailed below.”

Source location

Response from Optum
Page 1 · response
Published 14 November 2025

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing EMIS Web functionality is considered sufficient to mitigate the specific repeat-medication risk, so no further software development is required.

Verbatim wording from the response

“In this instance, based on the information provided in the Report and our subsequent review, we do not believe there are any software developments beyond the existing functionality in the System that are required to mitigate the specific risk raised in the Report.”

Source location

Response from Optum
Page 2 · response
Published 14 November 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026