PFD report

John Thomas GRAY · Prevention of Future Deaths report

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Issued 19 Jan 2024•Suffolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
10

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to protect mobility scooter users from falls at unbarriered promenade edges
    Part of recurring concern: Inadequate control of falls risksPart of recurring concern: Inadequate physical barriers preventing access to dangerous drops or areas
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Investigate the effectiveness and practicality of seasonal or more frequent releveling of beach sand and shingle.

    Stated by East Suffolk CouncilStated plannedThe respondent said that this action was planned when they made their response on 25 January 2024.
  2. Action

    Complete new and updated risk assessments for Felixstowe Promenade, including consideration of risks to mobility scooter users.

    Stated by East Suffolk CouncilStated completedThe respondent said that this action was complete when they made their response on 25 January 2024.
  3. Action

    Monitor beach levels at promenade road entrances and ramps for 12 months to inform further safety measures.

    Stated by East Suffolk CouncilStated plannedThe respondent said that this action was planned when they made their response on 25 January 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Mobility scooter leasing companies, medical professionals, families and individuals should identify and address risks of falling asleep while using mobility scooters.

    Stated by East Suffolk CouncilRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to protect mobility scooter users from falls at unbarriered promenade edges

Wider context from the report

“Evidence was also heard from a mobility scooter supplier and engineer, who explained that falling asleep on a mobility scooter was not uncommon, and happened more frequently than the general public might think. The supplier explained that this often led to accidents, leading to damage to the mobility scooters, which required repair. I am therefore concerned that falls from the promenade onto the beach, in areas where there is no barrier, would occur again in similar circumstances, as the current signage and markings provide no warning to an individual asleep on their mobility scooter. If this were to occur (as in this case) in an area where the height of drop from the edge of the promenade to the sand was greater than normally expected, I am concerned this would lead to future loss of life. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks; Inadequate physical barriers preventing access to dangerous drops or areas.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Investigate the effectiveness and practicality of seasonal or more frequent releveling of beach sand and shingle.

Verbatim wording from the response

“• Investigate the effectiveness and practicality of seasonal (or more frequent releveling of sand and shingle).”

Source location

Response from East Suffolk Council
Page 2 · response
Published 25 January 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete new and updated risk assessments for Felixstowe Promenade, including consideration of risks to mobility scooter users.

Verbatim wording from the response

“In light of the incident, and prior to the coroner’s conclusion being published, East Suffolk Council reviewed its risk assessments to ensure risks relating to all users, including those with mobility scooters, were considered. The result of those risk assessments forms the basis of the response below.”

Source location

Response from East Suffolk Council
Page 1 · response
Published 25 January 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor beach levels at promenade road entrances and ramps for 12 months to inform further safety measures.

Verbatim wording from the response

“• Where required install guardrails (possibly removable) or other physical measures, such as corduroy paving, along full length of promenade edge or at particular higher risk points, such as entrance points/ramps off the road and locations where falls are onto rocks or hard surfaces (all subject to 12 months monitoring of beach levels and full disability Access Audit).”

Source location

Response from East Suffolk Council
Page 2 · response
Published 25 January 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Renew existing hazard line markings along the promenade.

Verbatim wording from the response

“• Renew existing hazard line markings”

Source location

Response from East Suffolk Council
Page 2 · response
Published 25 January 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Install signage at locations where beach levels fluctuate and create a fall risk.

Verbatim wording from the response

“• Install signage where there is a risk of fluctuating beach levels.”

Source location

Response from East Suffolk Council
Page 2 · response
Published 25 January 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission a full disability access audit of the promenade and surrounding area from a Centre for Accessible Environments-accredited assessor.

Verbatim wording from the response

“• Commission a full disability Access Audit of the promenade and its environs by a Centre for Accessible Environments (CAE) accredited assessor.”

Source location

Response from East Suffolk Council
Page 2 · response
Published 25 January 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue monitoring the structural integrity of existing barriers and maintain them.

Verbatim wording from the response

“• Continue to monitor the structural integrity of the existing barriers and to maintain them.”

Source location

Response from East Suffolk Council
Page 2 · response
Published 25 January 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Mobility scooter leasing companies, medical professionals, families and individuals should identify and address risks of falling asleep while using mobility scooters.

Verbatim wording from the response

“We would add that there have been no similar accidents that we are aware of on any land within East Suffolk Council’s ownership. Therefore, the mitigations that we consider need to be proportionate to the risk presented. The Council’s view is that this is largely outside of our control. We would urge mobility scooter leasing companies to monitor distribution in cases such as this where an individual has a history of falling asleep due to medication and encourage medical professionals, family members and individuals themselves to recognise the risk that falling asleep on a mobility scooter presents in any circumstances and where this is identified, consider appropriate actions.”

Source location

Response from East Suffolk Council
Page 2 · response
Published 25 January 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Preventing mobility scooter users from falling asleep is largely outside the Council’s control, limiting further responsive safety work.

Verbatim wording from the response

“We would add that there have been no similar accidents that we are aware of on any land within East Suffolk Council’s ownership. Therefore, the mitigations that we consider need to be proportionate to the risk presented. The Council’s view is that this is largely outside of our control. We would urge mobility scooter leasing companies to monitor distribution in cases such as this where an individual has a history of falling asleep due to medication and encourage medical professionals, family members and individuals themselves to recognise the risk that falling asleep on a mobility scooter presents in any circumstances and where this is identified, consider appropriate actions.”

Source location

Response from East Suffolk Council
Page 2 · response
Published 25 January 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Develop visitor safety, asset inspection, and promenade health and safety policies and practices in draft form.

    Stated by East Suffolk CouncilStated completedThe respondent said that this action was complete when they made their response on 25 January 2024.
  2. 2

    Request an up-to-date Safety Audit from Suffolk County Council Highways covering highway-related risks around the promenade and adjacent road.

    Stated by East Suffolk CouncilStated plannedThe respondent said that this action was planned when they made their response on 25 January 2024.
  3. 3

    Conduct a stakeholder publicity campaign highlighting promenade hazards and promoting safety.

    Stated by East Suffolk CouncilStated plannedThe respondent said that this action was planned when they made their response on 25 January 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop visitor safety, asset inspection, and promenade health and safety policies and practices in draft form.

Verbatim wording from the response

“Developed New Policies and Practices East Suffolk Council Visitor Safety Management Policy (draft format, February 2024) East Suffolk Council Visitor Safety and Asset Inspection Strategy (draft format, February 2024) East Suffolk Council H&S Risk Assessment for Felixstowe Promenade (draft format, February 2024)”

Source location

Response from East Suffolk Council
Page 1 · response
Published 25 January 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request an up-to-date Safety Audit from Suffolk County Council Highways covering highway-related risks around the promenade and adjacent road.

Verbatim wording from the response

“• We propose to request an up-to-date Safety Audit from Suffolk County Council Highways in relation to highway aspects of the promenade and the road next to it. This will include vehicle and pedestrian movements, signage, cycling, line markings, speed limits, road barriers, kerbs etc.”

Source location

Response from East Suffolk Council
Page 2 · response
Published 25 January 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a stakeholder publicity campaign highlighting promenade hazards and promoting safety.

Verbatim wording from the response

“• Publicity campaign with other stakeholders to highlight promenade hazards and promote safety.”

Source location

Response from East Suffolk Council
Page 2 · response
Published 25 January 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026