PFD report

Leva Amra ADRIS · Prevention of Future Deaths report

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Issued 8 Nov 2023•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Lack of GP awareness that referrals to secondary services may not be considered by secondary services
    Part of recurring concern: Unreliable mental health referral pathways
  2. Failure to inform referring GPs when referrals to secondary services are rejected
    Part of recurring concern: Failure to reliably notify primary care of changes affecting patient carePart of recurring concern: Unreliable communication to referrers about referral service access and expectationsPart of recurring concern: Unreliable mental health referral pathways
  3. Failure of secondary services to consider referrals requesting their review and assessment
    Part of recurring concern: Unreliable mental health referral pathways
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Amend the GP referral form to clarify that the service will assess referrals and determine where patients’ needs are best met, removing confusing secondary-care terminology.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 13 November 2023.
  2. Action

    Continue disseminating the referral and service-model information through GP communications, engagement sessions, meetings and healthcare partnership forums.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 13 November 2023.
  3. Action

    Establish effective working relationships and clarify referral processes between mental health services and general practice.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 13 November 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Established local triage of Community Mental Health and Wellbeing Service referrals is considered sufficient.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of GP awareness that referrals to secondary services may not be considered by secondary services

Wider context from the report

“6. I am equally concerned that not all GPs are aware that their referral to secondary services will not necessarily be considered by secondary services and that the GP making the referral was not informed that it had, in effect, been rejected. ”

Is this part of a recurring concern?

Yes — Unreliable mental health referral pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to inform referring GPs when referrals to secondary services are rejected

Wider context from the report

“6. I am equally concerned that not all GPs are aware that their referral to secondary services will not necessarily be considered by secondary services and that the GP making the referral was not informed that it had, in effect, been rejected. ”

Is this part of a recurring concern?

Yes — Failure to reliably notify primary care of changes affecting patient care; Unreliable communication to referrers about referral service access and expectations; Unreliable mental health referral pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of secondary services to consider referrals requesting their review and assessment

Wider context from the report

“5. When a GP has referred a patient for review and assessment by secondary services I am concerned that it is not safe that there is no consideration of that referral by secondary services and the GP’s opinion that secondary services need to be involved is unilaterally over-ruled. ”

Is this part of a recurring concern?

Yes — Unreliable mental health referral pathways.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend the GP referral form to clarify that the service will assess referrals and determine where patients’ needs are best met, removing confusing secondary-care terminology.

Verbatim wording from the response

“We have made alterations to our referral form for those GPs who continue to refer using the attached referral form. We have made it explicitly clear that the Community Mental Health and Wellbeing Service will review the referral and determine where the patients’ needs can be best met. We have also removed reference to referral to ‘secondary care services’ to avoid confusion.”

Source location

Response from Birmingham and Solihull Mental Health NHS Foundation Trust
Page 3 · response
Published 13 November 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue disseminating the referral and service-model information through GP communications, engagement sessions, meetings and healthcare partnership forums.

Verbatim wording from the response

“We have now liaised with the staff involved in order to be able to respond to your concerns in relation to the GP referral system to secondary mental health services and communication to GPs in respect of the same. Community Mental Health Services have been undergoing significant transformation since April 2021. In line with the attached national programme of work the government committed significant investment in Community Mental Health Services to integrate the ‘front door’ of Mental Health Services with Primary Care Networks (PCNs), improving access to services, providing a multi-agency approach and reducing unnecessary waits. There has been significant communication around the programme and the changes with our PCN Clinical Directors, leads and GPs.”

Source location

Response from Birmingham and Solihull Mental Health NHS Foundation Trust
Page 1 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish effective working relationships and clarify referral processes between mental health services and general practice.

Verbatim wording from the response

“Firstly, may I apologise for the delay in our response and assure you that our organisation takes the findings seriously. We appreciate the thoroughness of your investigation and the comprehensive matters of concern outlined in your report. We are committed to working with partner to address these concerns and we note the response from Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT) dated 15th December 2023. In particular, we will ensure that BSMHFT and General Practice have effective working relationships with clarity of referral processes between the two providers particularly with regards to the transformed Community Mental Health and Wellbeing Service and the associated referral form and processes.”

Source location

Response from Birmingham and Solihull
Page 1 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include mental-health referral protocols in the central general-practice portal.

Verbatim wording from the response

“The interfaces between primary care and other providers is a particular focus for us and as a system we have several work programmes running in this space. Our new structures ensure that representatives of GP as a whole sector are included in key system work programmes, including Community Mental Health; this allows GP views to be heard and shape service change as well as to provide structured communication routes for escalating concerns and information about change. We also now have a central portal for General Practice which can contain all referral protocols in one place and will ensure that mental health ones are included within this.”

Source location

Response from Birmingham and Solihull
Page 1 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a central general-practice portal for consolidating referral protocols.

Verbatim wording from the response

“The interfaces between primary care and other providers is a particular focus for us and as a system we have several work programmes running in this space. Our new structures ensure that representatives of GP as a whole sector are included in key system work programmes, including Community Mental Health; this allows GP views to be heard and shape service change as well as to provide structured communication routes for escalating concerns and information about change. We also now have a central portal for General Practice which can contain all referral protocols in one place and will ensure that mental health ones are included within this.”

Source location

Response from Birmingham and Solihull
Page 1 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Established local triage of Community Mental Health and Wellbeing Service referrals is considered sufficient.

Verbatim wording from the response

“All referrals coming into our Community Mental Health and Wellbeing Service, will be triaged locally, this has been the process in place for many years and is an already established process. BSMHFT central SPOA function is primarily an administrative function and referrals are sent by SPOA (Single Point of Access) to local services to triage (with the exception of older persons services).”

Source location

Response from Birmingham and Solihull Mental Health NHS Foundation Trust
Page 2 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The referral showed no need for medical input or urgent intervention and was handled within the suggested timeframe.

Verbatim wording from the response

“This particular referral was managed by an experienced registered psychiatric nurse with secondary care expertise. Having reviewed the referral form there was no indication of a request specifically for a medical colleague review, neither was there an assessed need for medical input. Should the assessing psychiatric nurse have felt a medically trained colleague needed to review the patient, they would have brought the case to one of the regular Multi-Disciplinary Meetings (MDTs) or would have immediately spoken with a medically trained colleague for support. As stated, this was not indicated in this case.”

Source location

Response from Birmingham and Solihull Mental Health NHS Foundation Trust
Page 2 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Specialist mental health services, including PCN mental health professionals, should assess need and determine appropriate service placement rather than individual GPs.

Verbatim wording from the response

“The assessment of mental health need should be retained within the specialist community mental health and wellbeing service and should not be for individual GPs to determine. As mentioned above PCNs now have access to experienced Mental Health professionals who are best placed to review need and determine where in the service individuals needs can be met.”

Source location

Response from Birmingham and Solihull Mental Health NHS Foundation Trust
Page 2 · response
Published 13 November 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Rename the community mental health service’s front-door function as the Neighbourhood mental health function following work with GPs.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 13 November 2023.
  2. 2

    Include general-practice representatives in key system work programmes to inform service change and provide structured communication and escalation routes.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 13 November 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Rename the community mental health service’s front-door function as the Neighbourhood mental health function following work with GPs.

Verbatim wording from the response

“There appears to be some inaccuracies around the use of language, in that there is no such team as the ‘Primary Care Mental Health Team’ or ‘Primary Care Mental Health Workers’. We have one service as described (Community Mental Health and Wellbeing Service) that has a number of functions contained within it. We have worked with our GPs and on their advice renamed the front door function of our community mental health services as the ‘Neighbourhood mental health’ function. It is understandable that it can take time for new descriptors and models of care to be well understood and embedded.”

Source location

Response from Birmingham and Solihull Mental Health NHS Foundation Trust
Page 2 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include general-practice representatives in key system work programmes to inform service change and provide structured communication and escalation routes.

Verbatim wording from the response

“The interfaces between primary care and other providers is a particular focus for us and as a system we have several work programmes running in this space. Our new structures ensure that representatives of GP as a whole sector are included in key system work programmes, including Community Mental Health; this allows GP views to be heard and shape service change as well as to provide structured communication routes for escalating concerns and information about change. We also now have a central portal for General Practice which can contain all referral protocols in one place and will ensure that mental health ones are included within this.”

Source location

Response from Birmingham and Solihull
Page 1 · response
Published 13 November 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026