PFD report

Rachal Marie Murphy · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 8 Dec 2016•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
7

Raised in this report

Recipients
4

Named on the report

Responses found
2

Of 4 recipients

Stated actions
15

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised7

  1. Failure to undertake annual liver function tests
    Part of recurring concern: Unreliable monitoring and follow-up of clinically required laboratory tests
  2. Failure to review CAF documentation
  3. Lack of clarity about referral routes and acceptance by Psychological services
    Part of recurring concern: Unreliable communication to referrers about referral service access and expectationsPart of recurring concern: Unreliable mental health referral pathways
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. Action

    Review Early Help caseloads and work allocation to identify and reduce allocation delays.

    Stated by Tameside Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 19 February 2017.
  2. Action

    Make written CAMHS referrals whenever paediatricians have reasonable cause for concern, without filtering referrals or predicting acceptance.

    Stated by the TrustStated completedThe respondent said that this action was complete when they made their response on 19 February 2017.
  3. Action

    Apply epilepsy mental-health safeguards through tailored care plans, specialist nurse review and liaison, CAMHS referral, and immediate admission for high-risk self-harm or suicide concerns.

    Stated by the TrustStated completedThe respondent said that this action was complete when they made their response on 19 February 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Responsibility for action on delayed EEG reporting should be directed to the organisation controlling specialist EEG reporting and results delivery.

    Stated by the TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to undertake annual liver function tests

Wider context from the report

“1. There was a failure to undertake annual liver function tests in 2014 and 2015 ”

Is this part of a recurring concern?

Yes — Unreliable monitoring and follow-up of clinically required laboratory tests.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to review CAF documentation

Wider context from the report

“2. The CAF documentation was completely overlooked and simply placed in the medical records as read only which led to no GP involvement in the inter-agency framework and handling of this case. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clarity about referral routes and acceptance by Psychological services

Wider context from the report

“1. There was a lack of understanding between medical professionals as to the means by which someone could be referred to Psychological services and whether there was a unclear message from Psychological services as to whether they were accepting referrals. ”

Is this part of a recurring concern?

Yes — Unreliable communication to referrers about referral service access and expectations; Unreliable mental health referral pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in reporting EEGs

Wider context from the report

“3. There was as significant delay in the reporting of Rachals EEG and the Court heard that this remained the case in respect of reporting of EEGs at the time of the Inquest. ”

Is this part of a recurring concern?

Yes — Failure to ensure clinical investigation results are reliably available, interpreted and acted upon.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in allocation of cases within Early Help Services

Wider context from the report

“1. The Court heard that there was a significant delay in the allocation of cases within Early Help Services and from the evidence the Court was not satisfied that this had been resolved. ”

Is this part of a recurring concern?

Yes — Unreliable case allocation and resolution of allocation disputes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of understanding of cases suitable for CAMHS referral

Wider context from the report

“2. Lack of understanding amongst medical professionals as to the cases which may or may not be suitable for referral to CAMHS. ”

Is this part of a recurring concern?

Yes — Unreliable mental health referral pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of GP involvement in inter-agency case handling

Wider context from the report

“2. The CAF documentation was completely overlooked and simply placed in the medical records as read only which led to no GP involvement in the inter-agency framework and handling of this case. ”

Is this part of a recurring concern?

Yes — Failure to provide sufficient GP involvement in patient care.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review Early Help caseloads and work allocation to identify and reduce allocation delays.

Verbatim wording from the response

“A thorough review has been undertaken of caseloads and allocation of work within the Early Help Service in part due to learning from cases such as this one and more recently our latest Ofsted inspection of children’s services. As a result, measures have been put in place which have led to a significant reduction of delay in the allocation of cases.”

Source location

2016-0401-Responses
Page 1 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make written CAMHS referrals whenever paediatricians have reasonable cause for concern, without filtering referrals or predicting acceptance.

Verbatim wording from the response

“The Trust have in response to this case, made changes to their practices to ensure that referrals to CAMHS are made in writing in any case where the Consultant Paediatrician has reasonable cause for concern in respect of a child’s psychological wellbeing. The Consultants no longer filter referrals through Pennine Care staff nor do they consider the likely acceptance of referrals before making them. The referral is made and it is for CAMHS to determine how to proceed. I am informed that this change in approach has been successful to date with CAMHS appearing to be accepting more referrals in response.”

Source location

2016-0401-Responses
Page 6 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Apply epilepsy mental-health safeguards through tailored care plans, specialist nurse review and liaison, CAMHS referral, and immediate admission for high-risk self-harm or suicide concerns.

Verbatim wording from the response

“The Trust now have in place a number of safeguards to ensure that where a child being treated for epilepsy exhibits signs that may be consistent with mental health issues, that they are managed and referred to the appropriate organisation.”

Source location

2016-0401-Responses
Page 6 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Manage Healthy Young Minds referrals through a single point of entry and allocate them according to children’s needs.

Verbatim wording from the response

“As part of the Trust’s quality improvement work during early 2016 the Trust implemented a new referral process for all aspects of Tameside and Glossop Healthy Young Minds Services (formally CAMHS). All referrals are now managed via one single point of entry and then allocated to a range of possible professionals dependant on the child/young person’s needs e.g. Psychologists, Nurse, Psychiatrist or 3rd sector services. This allows for greater clarity and understanding of where to direct requests for help to for all professionals.”

Source location

2016-0401-Responses
Page 3 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor Early Help allocations through a weekly Family Support Panel to support timely responses to children’s needs.

Verbatim wording from the response

“Managers within the Early Help Service continue to monitor this and are now vigilant in ensuring that the use of waiting lists is not common practice and that families receive a service at the point that need is identified.”

Source location

2016-0401-Responses
Page 2 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Allocate waiting-list families a worker within one month and have managers monitor families during the waiting period.

Verbatim wording from the response

“The table below provides quarterly data in relation to the number of families who have been entered onto a waiting list, having been identified as requiring a service from Early Help. The data gives a snapshot of the total number of families who were on the waiting list at the end of each quarter and gives clear evidence of the efforts that have been made to eradicate the use of a waiting list. The three cases that were on the waiting list at the end of the most recent quarter were allocated as soon as the holiday period came to an end and normal staffing levels were in place.”

Source location

2016-0401-Responses
Page 1 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand the service offer document to name a contact for paediatric colleagues seeking advice and consultation.

Verbatim wording from the response

“The document has just recently been reviewed and will be expanded to provide a named contact for colleagues in the Paediatric medical services to contact for advice and consultation. The Trust believes that this addresses the confusion and lack of understanding that you have identified in relation to Rachel’s care and treatment.”

Source location

2016-0401-Responses
Page 4 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Submit six-monthly Early Help performance reports to the Safeguarding Children Board.

Verbatim wording from the response

“The future monitoring of this performance will be undertaken at a weekly Family Support Panel which will manage all allocations to Early Help and other services in order to maximise the timely response to children's needs. In addition, a report will be submitted to the Safeguarding Children Board on a six monthly basis to keep the Board updated on the progress of the Early Help Service and ensure a strong multi agency ownership.”

Source location

2016-0401-Responses
Page 2 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce and widely disseminate a Healthy Young Minds service offer document explaining referrals, advice access and appropriate referral problems.

Verbatim wording from the response

“The Trust have also produced a service offer document which details, how to make a referral, how to contact the service for advice and importantly the document contains information of the types of problems that are appropriate to refer to Tameside and”

Source location

2016-0401-Responses
Page 3 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement annual liver-function monitoring for patients prescribed sodium valproate, with due-date alerts, prescription checks and escalation of missed tests.

Verbatim wording from the response

“1. The British National Formulary issue 72 advises that LFTs “should be checked before sodium valproate therapy is commenced and during the first 6 months of treatment, especially in patients most at risk”. Although the BNF does not advise checking LFTs annually for patients on sodium valproate, we all accept this would be good practice in view of the risk of hepatic dysfunction and have agreed to adopt this policy within the Practice.”

Source location

2016-0401-Response-by-Grosvenor-Medical-Centre
Page 1 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Route incoming CAF documents to the duty doctor for same-day action assessment, then scan and circulate them to regular GPs when no same-day response is required.

Verbatim wording from the response

“CAF documents received through the post will now be given to the duty doctor on the day they arrive, to determine whether any action is required that day, such as responding to CAF meeting invitations, liaising with any other colleagues involved in the patient’s care or arranging any follow up required at the Practice. Should no same-day response be needed, the document is then scanned and sent to all regular GP’s at the practice to read, in order that they are all made aware of the information contained.”

Source location

2016-0401-Response-by-Grosvenor-Medical-Centre
Page 2 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Search current sodium-valproate patients’ records and invite those overdue for liver-function testing to attend for blood tests.

Verbatim wording from the response

“I have done a search of the Practice list for all patients currently prescribed sodium valproate and noted when their last LFTs were checked. If this has not been within the last year, they have been sent a letter inviting them in for a blood test.”

Source location

2016-0401-Response-by-Grosvenor-Medical-Centre
Page 1 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for action on delayed EEG reporting should be directed to the organisation controlling specialist EEG reporting and results delivery.

Verbatim wording from the response

“As indicated to you, in a letter from our solicitors dated 30 August 2016, 24 and 72 hour EEGs are performed and reported exclusively by Manchester Children’s Hospital (operated by Central Manchester University Hospitals NHS Trust). Whilst the Trust can chase up the results, they are not in control of the timeframes for reporting and delivery of EEG results, although given their specialist nature a period of analysis is expected. A patient’s care is also not affected whilst awaiting the EEG result.”

Source location

2016-0401-Responses
Page 7 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust disputes that medical professionals lacked understanding of CAMHS referrals, stating evidence showed the process was understood.

Verbatim wording from the response

“As indicated to you in a letter from our solicitors dated 30 August, it was the Trust’s contention that during the course of the inquest there was in fact no evidence to suggest a lack of understanding in relation to CAMHS referrals and where evidence perhaps suggested that knowledge was limited, the Trust demonstrated that practices have now changed. I understand that the Trust’s Consultant Paediatrician gave clear evidence that a CAMHS referral was not made by him in March 2015, not because he was unsure of the process, but because he knew how the process works and understood that without evidence of a more acute mental health problem, the referral would be refused (which it ultimately was) and it was therefore important to look at other avenues of how to manage Rachal’s behaviour.”

Source location

2016-0401-Responses
Page 6 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust cannot control reporting times or delivery of specialist EEG results performed exclusively by another NHS Trust.

Verbatim wording from the response

“As indicated to you, in a letter from our solicitors dated 30 August 2016, 24 and 72 hour EEGs are performed and reported exclusively by Manchester Children’s Hospital (operated by Central Manchester University Hospitals NHS Trust). Whilst the Trust can chase up the results, they are not in control of the timeframes for reporting and delivery of EEG results, although given their specialist nature a period of analysis is expected. A patient’s care is also not affected whilst awaiting the EEG result.”

Source location

2016-0401-Responses
Page 7 · response
Published 19 February 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Develop a business case requesting funding for a paediatric epilepsy psychologist.

    Stated by the TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 February 2017.
  2. 2

    Employ a Children and Young People’s Mental Health Development Nurse to support paediatric mental-health knowledge, training and safe care.

    Stated by the TrustStated completedThe respondent said that this action was complete when they made their response on 19 February 2017.
  3. 3

    Employ and train a staff member to scan incoming paperwork, supported by annual training on the document-scanning system.

    Stated by Grosvenor Medical CentreStated completedThe respondent said that this action was complete when they made their response on 19 February 2017.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a business case requesting funding for a paediatric epilepsy psychologist.

Verbatim wording from the response

“A business case is currently being developed by the Trust to request funding for the introduction of a Psychologist for Paediatric Epilepsy patients. The introduction of such a role would provide another level of support to the team in dealing with patients who may be suffering with mental health issues. The appointment will be subject to the availability of NHS funding.”

Source location

2016-0401-Responses
Page 7 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Employ a Children and Young People’s Mental Health Development Nurse to support paediatric mental-health knowledge, training and safe care.

Verbatim wording from the response

“Since this incident, the Trust have employed a Children and Young People’s Mental Health Development Nurse who works closely with the Paediatric Team offering support and training to”

Source location

2016-0401-Responses
Page 6 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Employ and train a staff member to scan incoming paperwork, supported by annual training on the document-scanning system.

Verbatim wording from the response

“2. Since the CAF document from 2014 was received and scanned into Rachal’s notes as file-only, a new member of staff has been employed by the Practice and trained to scan all paperwork received. She also attends annual training days on Docman, the software used to scan surgery letters.”

Source location

2016-0401-Response-by-Grosvenor-Medical-Centre
Page 2 · response
Published 19 February 2017

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/4

Data last updated 7 September 2026