Dr Richard George Hardman · Prevention of Future Deaths report

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Issued 19 Apr 2024•Manchester South

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
6

Described in responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Lack of a mechanism for multidisciplinary medical coordination under a single practitioner
    Part of recurring concern: Inadequate coordination between hospitals during patient carePart of recurring concern: Unreliable complex case management

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. NHS Greater Manchester Integrated Care Board

    Update the GM Care Record webpage and relaunch the service to raise awareness.

  2. NHS Greater Manchester Integrated Care Board

    Provide additional training on accessing and using the GM Care Record.

  3. NHS England

    Share learning from Regulation 28 reports across the NHS through the national Regulation 28 Working Group.

  4. NHS Greater Manchester Integrated Care Board

    Present the case to the Clinical Effectiveness Group to explore further support for complex medical cases.

  5. NHS Greater Manchester Integrated Care Board

    Continue progressing the appointment of care coordinators for patients with complex medical needs.

  6. NHS Greater Manchester Integrated Care Board

    Check and challenge the robustness of escalation routes for concerns, support needs and equipment provision.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. NHS England

    The Long-Term Ventilation Service does not provide suction machines; Community Teams are responsible for providing them.

    Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  2. NHS England

    Processes for managing complex patients across Greater Manchester specialties are better addressed by the Greater Manchester Integrated Care Board.

    Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a mechanism for multidisciplinary medical coordination under a single practitioner

Wider context from the report

“The absence of any obvious mechanism for the various medical disciplines across different hospital sites to be brought together in complex medical cases under the leadership of a single practitioner in a position to evaluate and co-ordinate the best approach and combination of medical care for the patient. ”

Is this part of a recurring concern?

Yes — Inadequate coordination between hospitals during patient care; Unreliable complex case management.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the GM Care Record webpage and relaunch the service to raise awareness.

Verbatim wording from the response

“Whilst data tells us that the system is being accessed and patient information being appropriately shared via the GM Care Record, it is acknowledged that not all health care professionals are accessing the benefits of this system. There is a program of work currently underway with a plan to update the web page and re-launch the GM Care Record in early June 2024. The re-launch aims to raise awareness further and eLearning has been updated in addition to which additional training will be provided on how to access and use the system.”

Source location

Response from NHS England and GMIC
Page 3 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide additional training on accessing and using the GM Care Record.

Verbatim wording from the response

“Whilst data tells us that the system is being accessed and patient information being appropriately shared via the GM Care Record, it is acknowledged that not all health care professionals are accessing the benefits of this system. There is a program of work currently underway with a plan to update the web page and re-launch the GM Care Record in early June 2024. The re-launch aims to raise awareness further and eLearning has been updated in addition to which additional training will be provided on how to access and use the system.”

Source location

Response from NHS England and GMIC
Page 3 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning from Regulation 28 reports across the NHS through the national Regulation 28 Working Group.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights are shared across the NHS at both a national and regional level and helps us to pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England and GMIC
Page 5 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present the case to the Clinical Effectiveness Group to explore further support for complex medical cases.

Verbatim wording from the response

“We intend to also take this case to our Clinical Effectiveness Group on the 25th of July 2024, to explore further what more we can do to support complex medical cases. We will also look to check and challenge the robustness of escalation routes from health professionals, patients and families/carers when it comes to concerns, support needs and the provision of equipment.”

Source location

Response from NHS England and GMIC
Page 3 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue progressing the appointment of care coordinators for patients with complex medical needs.

Verbatim wording from the response

“In terms of the specialist services provided by the North West Ventilation Unit there is a Long-Term Ventilation Service (LTVS). When dealing with patients with complex medical issues, the LTVS provides regular and "ad hoc" urgent nurse-led and consultant-led appointments. Patients have access to a 24h helpline. When their patients are admitted to another hospital, we have a dedicated staff member to provide advice to those care teams. For frail patients we provide home visits. These complex cases are discussed at the weekly multidisciplinary team meeting that are minuted, and we communicate with other services regularly. This service recognises the need to appoint care coordinators for patients with complex medical needs and progress to achieve this continues.”

Source location

Response from NHS England and GMIC
Page 3 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Check and challenge the robustness of escalation routes for concerns, support needs and equipment provision.

Verbatim wording from the response

“We intend to also take this case to our Clinical Effectiveness Group on the 25th of July 2024, to explore further what more we can do to support complex medical cases. We will also look to check and challenge the robustness of escalation routes from health professionals, patients and families/carers when it comes to concerns, support needs and the provision of equipment.”

Source location

Response from NHS England and GMIC
Page 3 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Long-Term Ventilation Service does not provide suction machines; Community Teams are responsible for providing them.

Verbatim wording from the response

“The issue of access to the LTVS and geographical location has been discussed with my Specialised Commissioning colleagues. There is an LTVS for each Integrated Care Board / System within the North West Region. The LTVS are not responsible for the provision of suction machines, which would be the responsibility of the Community Team to provide. The LTVS should refer any request for a suction machine back to the local/referring clinician/consultant involved in the patient’s care. My regional colleagues in the North West will also be following up with the Manchester University NHS Foundation Trust following a Clinical Effectiveness Group meeting later in July 2024, which will consider the issues raised in your Report.”

Source location

Response from NHS England and GMIC
Page 5 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Processes for managing complex patients across Greater Manchester specialties are better addressed by the Greater Manchester Integrated Care Board.

Verbatim wording from the response

“We note that you have also addressed your Report to the Greater Manchester Integrated Care Board (GM ICB) and they are better placed to address your concern regarding processes across the Greater Manchester system for management of patients with complex medical needs, under the care of different specialties. NHS England has however engaged with GM ICB on the concerns raised.”

Source location

Response from NHS England and GMIC
Page 4 · response
Published 29 April 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/2

Data last updated 7 September 2026