Stephen Anthony WARD · Prevention of Future Deaths report

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Issued 29 May 2014•Inner North London

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
5

Described in responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Failure to follow up police welfare-check requests when no response is received
    Part of recurring concern: Failure to escalate welfare concerns after unsuccessful contactPart of recurring concern: Unreliable welfare-check request handling and follow-up

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. North London NHS Foundation Trust

    Develop a full organisational protocol for police-contact follow-up, including further work with Metropolitan Police colleagues.

  2. North London NHS Foundation Trust

    Establish guidance requiring requests for checks to be followed up within six hours across community mental health teams.

  3. North London NHS Foundation Trust

    Issue the check-follow-up guidance to staff across the organisation.

  4. North London NHS Foundation Trust

    Review existing community mental health service practice to inform safer police-requested check arrangements.

  5. North London NHS Foundation Trust

    Obtain Trust Quality Committee ratification and formally issue the full protocol as a Trust protocol.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to follow up police welfare-check requests when no response is received

Wider context from the report

“However, at around 7.30pm on Thursday, 27 February, a member of the crisis team placed a call to police asking for a welfare check to be carried out. What concerns me is that, when the police did not call back within an hour or two, nobody from the crisis team followed this up with the police. The next contact was at around 8.15am on the morning of Friday, 28 February, when the police rang the crisis team to say that they were outside Mr Ward’s building and could not locate his flat. In fact, Mr Ward’s friend had by this time found him hanging. Mr Ward did not have any personal contact with anyone after Tuesday, 25 February, so by the time the alarm was raised on Thursday evening, he might well have already died. However, he might not. In any event, following up with the police might be critical for another person in his position. ”

Is this part of a recurring concern?

Yes — Failure to escalate welfare concerns after unsuccessful contact; Unreliable welfare-check request handling and follow-up.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a full organisational protocol for police-contact follow-up, including further work with Metropolitan Police colleagues.

Verbatim wording from the response

“Further to your report the Trust has considered the issues raised. Attached is a guidance note that has been drawn up to clarify arrangements across all community mental health teams. This has been developed following a review of practice already in place within services. It requires that requests for checks should be followed up within six hours of them being made. This guidance note is now to be developed into a full protocol for use across the organisation. The process of developing this will include further work with colleagues from the Metropolitan Police.”

Source location

2014-0248-Response-by-Camden-Islington-NHS-Trust
Page 1 · response
Published 29 May 2014

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish guidance requiring requests for checks to be followed up within six hours across community mental health teams.

Verbatim wording from the response

“Further to your report the Trust has considered the issues raised. Attached is a guidance note that has been drawn up to clarify arrangements across all community mental health teams. This has been developed following a review of practice already in place within services. It requires that requests for checks should be followed up within six hours of them being made. This guidance note is now to be developed into a full protocol for use across the organisation. The process of developing this will include further work with colleagues from the Metropolitan Police.”

Source location

2014-0248-Response-by-Camden-Islington-NHS-Trust
Page 1 · response
Published 29 May 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue the check-follow-up guidance to staff across the organisation.

Verbatim wording from the response

“Further to your report the Trust has considered the issues raised. Attached is a guidance note that has been drawn up to clarify arrangements across all community mental health teams. This has been developed following a review of practice already in place within services. It requires that requests for checks should be followed up within six hours of them being made. This guidance note is now to be developed into a full protocol for use across the organisation. The process of developing this will include further work with colleagues from the Metropolitan Police.”

Source location

2014-0248-Response-by-Camden-Islington-NHS-Trust
Page 1 · response
Published 29 May 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review existing community mental health service practice to inform safer police-requested check arrangements.

Verbatim wording from the response

“Further to your report the Trust has considered the issues raised. Attached is a guidance note that has been drawn up to clarify arrangements across all community mental health teams. This has been developed following a review of practice already in place within services. It requires that requests for checks should be followed up within six hours of them being made. This guidance note is now to be developed into a full protocol for use across the organisation. The process of developing this will include further work with colleagues from the Metropolitan Police.”

Source location

2014-0248-Response-by-Camden-Islington-NHS-Trust
Page 1 · response
Published 29 May 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Obtain Trust Quality Committee ratification and formally issue the full protocol as a Trust protocol.

Verbatim wording from the response

“The guidance is due to be issued to staff across the organisation on 21st July 2014, with the ratification of the full protocol due at the Trust Quality Committee in September 2014 for formal issuing as a Trust Protocol by 1st October 2014.”

Source location

2014-0248-Response-by-Camden-Islington-NHS-Trust
Page 1 · response
Published 29 May 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026