PFD report

Daniel HALL · Prevention of Future Deaths report

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Issued 10 Nov 2021•South Wales Central

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
12

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Delays in student access to mental health support services
    Part of recurring concern: Inadequate university mental-health support systems for students
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Pilot direct referral pathways linking students in mental health crisis with local primary and secondary mental health services.

    Stated by University of South WalesStated in progressThe respondent said that this action was in progress when they made their response on 18 November 2021.
  2. Action

    Introduce specialist Wellbeing practitioner roles and increase team staffing capacity.

    Stated by University of South WalesStated completedThe respondent said that this action was complete when they made their response on 18 November 2021.
  3. Action

    Reserve daily internal specialist support capacity for urgent referrals following Wellbeing Advice Appointments.

    Stated by University of South WalesStated completedThe respondent said that this action was complete when they made their response on 18 November 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    GPs, NHS mental-health services, and other public services are responsible for emergency, clinical, and domiciliary support.

    Stated by University of South WalesRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in student access to mental health support services

Wider context from the report

“Lengthy delays for students at the University of South Wales to access mental health support services even when suicidal ideation has been expressed on more than one occasion and when risk factors (ASD) are known. ”

Is this part of a recurring concern?

Yes — Inadequate university mental-health support systems for students.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot direct referral pathways linking students in mental health crisis with local primary and secondary mental health services.

Verbatim wording from the response

“We are piloting a service for students in mental health crisis for direct referral to local Primary and Secondary mental health services. In Autumn 2021, the South East Wales Mental Health Partnership¹, established this pilot for enhanced collaboration between university support services and local mental health services in cases where students are presenting as particularly high risk or significantly unwell. The pilot will introduce a new ‘University Liaison Service’ (‘ULS’) hosted by Primary Care in the NHS, but based within the participating universities, to support the student needs between the universities, GPs and NHS Mental Health Services. The University is applying lessons learnt through this pilot to its operating principles with other Local Health Board partners.”

Source location

2021-0381-Response-from-University-of-South-Wales_Published
Page 2 · response
Published 18 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce specialist Wellbeing practitioner roles and increase team staffing capacity.

Verbatim wording from the response

“Since the 2019 Autumn term, the University has introduced new specialist Wellbeing practitioner roles to our existing Wellbeing services and increased the overall number of staff in the team by 37%, which has significantly reduced waiting time for students. Wellbeing Advice and Specialist Provision appointments are monitored weekly by the Service Manager, who may increase or alter provision to meet student need.”

Source location

2021-0381-Response-from-University-of-South-Wales_Published
Page 2 · response
Published 18 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reserve daily internal specialist support capacity for urgent referrals following Wellbeing Advice Appointments.

Verbatim wording from the response

“The existing availability of internal specialist support including Counsellors, Mental Health Advisers and Nurse Advisers has been adapted to ensure we have daily availability reserved for urgent referrals following Wellbeing Advice Appointments.”

Source location

2021-0381-Response-from-University-of-South-Wales_Published
Page 2 · response
Published 18 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission an independent external review of wellbeing, health and safeguarding policies, procedures and interventions.

Verbatim wording from the response

“Further, as part of our ongoing commitment to continuous enhancement of our provision, we will be commissioning a specialist independent external review of policies, procedures and interventions around wellbeing, health and safeguarding to ensure that our service continues to provide the very best support for our stakeholders. The Terms of Reference for the review will include benchmarking how we operate against best practice across the Higher Education sector and will inform future enhancements to the established service the University provides.”

Source location

2021-0381-Response-from-University-of-South-Wales_Published
Page 1 · response
Published 18 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a review of wellbeing and safeguarding policies, practices and interventions to improve service connectivity and consider systematic wellbeing monitoring.

Verbatim wording from the response

“To manage the enhancement of our Wellbeing services, the University has created a Wellbeing, Health and Safeguarding project under the governance of our Equality and Diversity Steering Group with Executive level sponsorship and oversight. The Wellbeing, Health and Safeguarding project strands incorporate:”

Source location

2021-0381-Response-from-University-of-South-Wales_Published
Page 4 · response
Published 18 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review communication links and expectations with the on-campus GP practice, including consent-based information sharing about interventions.

Verbatim wording from the response

“Other examples of collaboration with external services includes the University’s long-running partnership with a GP practice to deliver services to students on campus at Trefforest. In 2022, we will be reviewing the communication links and expectations of this relationship, drawing on the learning and standardised measures of mental health severity from the Health Board collaboration. The aim will be to include a requirement for primary care services to inform (with individual consent) University support services of interventions in order that University supplementary support can be synchronized.”

Source location

2021-0381-Response-from-University-of-South-Wales_Published
Page 4 · response
Published 18 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enhance processes for rapid specialist Wellbeing responses, including immediate risk assessment, action planning and referral where needed.

Verbatim wording from the response

“USW processes, which enable rapid response specialist Wellbeing services, have been enhanced since March 2020. Direct and early conversation with a Wellbeing practitioner is facilitated by Student Wellbeing appointments which are booked online. During the Wellbeing Advice Appointment, the trained Wellbeing practitioners, together with the student, assess need and risk there and then, agreeing and initiating a plan of action. Any expression of suicide will be referred rapidly, if the assessment of individual need and risk by the Wellbeing practitioner identifies a need for access to specialist support. Referrals may be made internally and/or to a GP or other Secondary Care mental health services.”

Source location

2021-0381-Response-from-University-of-South-Wales_Published
Page 2 · response
Published 18 November 2021

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

GPs, NHS mental-health services, and other public services are responsible for emergency, clinical, and domiciliary support.

Verbatim wording from the response

“The University recognises it is not a first response organisation nor is it a primary care agency and should not be expected to provide emergency or clinical services nor domiciliary visits. Those services are provided by GP, NHS and other public services. Our services, as outlined above, have been devised to ensure the University can take action when we are made aware of suicidal and other high-risk intentions. This includes referring the matter to external clinical and specialist services best qualified to support the student.”

Source location

2021-0381-Response-from-University-of-South-Wales_Published
Page 5 · response
Published 18 November 2021

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The University does not provide prescriptions or act as a first-response, primary-care, emergency clinical, or domiciliary service.

Verbatim wording from the response

“Prescriptions and pharmaceutical remedies are not provided within University services. However, we recognise the benefits of tailoring our services to complement external”

Source location

2021-0381-Response-from-University-of-South-Wales_Published
Page 3 · response
Published 18 November 2021

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Develop and co-create wellbeing, health and safeguarding resources through multiple communication channels.

    Stated by University of South WalesStated in progressThe respondent said that this action was in progress when they made their response on 18 November 2021.
  2. 2

    Extend student and staff training and development in safeguarding, ASIST, mental health first aid and bespoke sessions.

    Stated by University of South WalesStated completedThe respondent said that this action was complete when they made their response on 18 November 2021.
  3. 3

    Adopt a whole-University wellbeing approach using the Universities UK Stepchange framework to integrate services.

    Stated by University of South WalesStated plannedThe respondent said that this action was planned when they made their response on 18 November 2021.
  4. 4

    Introduce digital-learning engagement monitoring to support early identification of vulnerable students.

    Stated by University of South WalesStated completedThe respondent said that this action was complete when they made their response on 18 November 2021.
  5. 5

    Adopt a suicide-safer and self-harm strategy aligned with Universities UK guidance and oversee its implementation through a task group.

    Stated by University of South WalesStated plannedThe respondent said that this action was planned when they made their response on 18 November 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and co-create wellbeing, health and safeguarding resources through multiple communication channels.

Verbatim wording from the response

“3. Since October 2021, to build on our existing Wellbeing provision, we have been working to help students and staff better understand the range of support services and resources the University has available using a range of communication channels. We will continue the development and co-creation with students and professionals) of those wellbeing, health and safeguarding resources.”

Source location

2021-0381-Response-from-University-of-South-Wales_Published
Page 5 · response
Published 18 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Extend student and staff training and development in safeguarding, ASIST, mental health first aid and bespoke sessions.

Verbatim wording from the response

“4. From September 2021 we improved and extended our existing programme of training and development for students and staff, including safeguarding, ASIST, mental health first aid and other bespoke sessions through physical delivery sessions and digital platforms.”

Source location

2021-0381-Response-from-University-of-South-Wales_Published
Page 5 · response
Published 18 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adopt a whole-University wellbeing approach using the Universities UK Stepchange framework to integrate services.

Verbatim wording from the response

“In addition to the enhancements identified under Action 1, the University has committed to adopting a ‘whole University’ approach to wellbeing using the Universities UK Stepchange framework to integrate services across the University. This framework incorporates all aspects of wellbeing, including mental, physical, social, and financial wellbeing.”

Source location

2021-0381-Response-from-University-of-South-Wales_Published
Page 4 · response
Published 18 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce digital-learning engagement monitoring to support early identification of vulnerable students.

Verbatim wording from the response

“During the 2020-21 academic year, the University introduced a pilot system to monitor student engagement with digital learning resources. This provides clear information to course teams enabling early identification of students who are not interacting to the required level and may be vulnerable. To date, this has been rolled out to 100 courses across the University.”

Source location

2021-0381-Response-from-University-of-South-Wales_Published
Page 3 · response
Published 18 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adopt a suicide-safer and self-harm strategy aligned with Universities UK guidance and oversee its implementation through a task group.

Verbatim wording from the response

“2. In August 2021 we committed to adopt the University suicide safer and self-harm strategy in accordance with guidance from Universities UK. A task group has been set up under this project to oversee the implementation and ensure compliance.”

Source location

2021-0381-Response-from-University-of-South-Wales_Published
Page 5 · response
Published 18 November 2021

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026