PFD report

Denise Ellen Johnson · Prevention of Future Deaths report

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Issued 30 Dec 2024•Suffolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure to conduct timely formal ERCP case reviews with endoscopy colleagues
  2. Failure to provide regular explanations and discussions with NOK/family about ongoing management plans and treatment options for inpatients with serious surgical issues
    Part of recurring concern: Failure to communicate safety-critical care information effectively between care providers and families
  3. Failure to provide timely notification to ERCP practitioners following serious procedure-based complications
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Embed the approved consultant sickness-absence SOP within the surgical division.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 January 2025.
  2. Action

    Remind colleagues that the on-call consultant can respond to acute deterioration or concerns when the named consultant is unavailable.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 January 2025.
  3. Action

    Implement allocation of a named consultant to patients to improve access for patients and families discussing treatment plans.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 17 January 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct timely formal ERCP case reviews with endoscopy colleagues

Wider context from the report

“Not having timely notification to ERCP practitioners following serious procedure-based complications, and timely associated formal ERCP case review with endoscopy colleagues ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide regular explanations and discussions with NOK/family about ongoing management plans and treatment options for inpatients with serious surgical issues

Wider context from the report

“Not having regular explanations and discussions with NOK/family by the responsible Consultant concerning ongoing management plans and treatment options for inpatients with serious surgical issues and, ”

Is this part of a recurring concern?

Yes — Failure to communicate safety-critical care information effectively between care providers and families.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide timely notification to ERCP practitioners following serious procedure-based complications

Wider context from the report

“Not having timely notification to ERCP practitioners following serious procedure-based complications, and timely associated formal ERCP case review with endoscopy colleagues ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clarity over named Surgical Consultant cover for surgical inpatients during unexpected leave

Wider context from the report

“Lack of clarity over named Surgical Consultant cover with responsibility for surgical inpatients during periods of unexpected leave ”

Is this part of a recurring concern?

Yes — Inadequate contingency planning for safe patient care during staffing shortages.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed the approved consultant sickness-absence SOP within the surgical division.

Verbatim wording from the response

“We will embed this SOP within the surgical division. Learning from both the incident and the new SOP will be used to drive improvement Trust wide.”

Source location

Response from East Suffolk and North Essex Foundation Trust
Page 2 · response
Published 17 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind colleagues that the on-call consultant can respond to acute deterioration or concerns when the named consultant is unavailable.

Verbatim wording from the response

“I can also provide assurance that there will be a more general reminder to all colleagues of the availability of the on call consultant to respond to acute deterioration/concern should the named consultant be unavailable.”

Source location

Response from East Suffolk and North Essex Foundation Trust
Page 2 · response
Published 17 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement allocation of a named consultant to patients to improve access for patients and families discussing treatment plans.

Verbatim wording from the response

“The Trust is also implementing changes to ensure a named Consultant is allocated to patients, which will provide greater accessibility for patients and families to discuss treatment plans.”

Source location

Response from East Suffolk and North Essex Foundation Trust
Page 2 · response
Published 17 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Approve a cross-site SOP addressing patient cover during unexpected general surgery consultant leave.

Verbatim wording from the response

“A cross-site SOP has been drafted and approved since the Inquest entitled “Patient Take Over During Sickness Absence of a General Surgery Consultant” which addresses cover for patients in the circumstance of unexpected consultant leave.”

Source location

Response from East Suffolk and North Essex Foundation Trust
Page 2 · response
Published 17 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish three-monthly ERCP multidisciplinary meetings, with serious inpatient complications notified to the endoscopy lead for formal case review.

Verbatim wording from the response

“The Trust’s endoscopy unit are now starting 3 monthly ERCP Multi-Disciplinary Team meetings, where all cases and complications will be discussed. Any inpatients who develop severe complications”

Source location

Response from East Suffolk and North Essex Foundation Trust
Page 1 · response
Published 17 January 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Introduce a visitor charter with extended daily visiting hours to increase family and carer access to staff.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 January 2025.
  2. 2

    Audit post-ERCP complications annually and discuss outpatient complications at Endoscopy governance meetings.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 January 2025.
  3. 3

    Improve patient and carer communication through staff identification measures and more consistent training for honest, consistent conversations.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 17 January 2025.
  4. 4

    Use learning from the incident and new SOP to drive Trust-wide improvement.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 January 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a visitor charter with extended daily visiting hours to increase family and carer access to staff.

Verbatim wording from the response

“A new visitor’s charter is also being introduced in late Spring 2025 with extended visiting hours from 8am until 8pm each day which will bring greater access for patients, carers and families to talk to staff.”

Source location

Response from East Suffolk and North Essex Foundation Trust
Page 2 · response
Published 17 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit post-ERCP complications annually and discuss outpatient complications at Endoscopy governance meetings.

Verbatim wording from the response

“The Trust’s endoscopy unit audit Post ERCP complications in an annual audit. Outpatient cases where complications develop are also audited and discussed at the Endoscopy governance meeting.”

Source location

Response from East Suffolk and North Essex Foundation Trust
Page 1 · response
Published 17 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve patient and carer communication through staff identification measures and more consistent training for honest, consistent conversations.

Verbatim wording from the response

“The Trust is leading a patient and carer focus on improving the way we communicate with our patients. This includes new name badges for staff (including phonetic spelling of surnames if desired) and more consistent training on how to have honest, and consistent conversations.”

Source location

Response from East Suffolk and North Essex Foundation Trust
Page 2 · response
Published 17 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use learning from the incident and new SOP to drive Trust-wide improvement.

Verbatim wording from the response

“We will embed this SOP within the surgical division. Learning from both the incident and the new SOP will be used to drive improvement Trust wide.”

Source location

Response from East Suffolk and North Essex Foundation Trust
Page 2 · response
Published 17 January 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026