Report evidence summary
Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised. 29
Serencroft
Meet with all staff to share inquest findings and reinforce escalation and documentation of care concerns.
View source
Serencroft
Use clinical review meetings to identify delivery difficulties and trigger re-referrals to relevant professionals.
View source
Serencroft
Monitor adherence to care plans and refer behavioural barriers to external professionals for care-plan adaptation.
View source
Serencroft
Appoint a clinical lead or unit manager to oversee clinical concerns, care plans, risk assessments and staff clinical support.
View source
Serencroft
Review pre-admission assessments to confirm the home can meet prospective residents’ care needs, including behavioural and environmental suitability.
View source
Serencroft
Allocate an additional ground-floor staff member during mealtimes to oversee high-risk residents’ safety.
View source
Serencroft
Require at least two Board members to scrutinise completed significant-event investigations.
View source
Serencroft
Review and secure the food-trolley safety protocol by keeping the trolley attended or locked.
View source
Serencroft
Ensure clinical leads, managers or qualified senior staff attend SALT assessments and reviews and promptly flag changes.
View source
Serencroft
Deliver dysphagia, dysphasia and IDDIS training to all staff on recognising risks and escalating concerns.
View source
Serencroft
Allocate significant-event investigations to at least two independent investigators outside the involved care home.
View source
Serencroft
Keep local authorities informed of changes in residents’ care needs.
View source
Serencroft
Source and train staff to use anti-choking devices if SALT advice confirms they would benefit the service.
View source
Serencroft
Review, update and disseminate the swallowing policy through staff meetings and daily flash meetings.
View source
Serencroft
Allocate staff to update identified risk assessments and require home-manager review, supported by quality and compliance audits.
View source
Serencroft
Consider outsourcing significant-event investigations to an independent person outside the group when two senior managers are unavailable.
View source
Serencroft
Review residents with swallowing difficulties and establish robust assessments capturing barriers to prescribed care.
View source
Serencroft
Complete and regularly review choking risk assessments for all residents, including risks and barriers to prescribed care.
View source
Serencroft
Display emergency-response posters throughout the building.
View source
Serencroft
Reissue grab files to all units and regularly discuss their emergency guidance at team meetings.
View source
Serencroft
Appoint a clinical support manager to support the home manager and oversee high-risk residents’ ongoing care needs.
View source
Serencroft
Source coroners-inquest investigation training for the senior management team.
View source
Serencroft
Hold fortnightly clinical reviews to identify high-risk residents, escalate concerns and notify relevant professional teams and funding authorities.
View source
Serencroft
Develop and share a SALT register with the kitchen, including IDDIS levels.
View source
Serencroft
Establish escalation guidance identifying relevant professionals, care-review involvement and risk-management planning when safe care is difficult to provide.
View source
Serencroft
Improve care plans and risk assessments to meet individuals’ care needs, and provide online and face-to-face care-plan training.
View source
Serencroft
Hold regular emergency-response workshops to embed training and strengthen practical staff confidence.
View source
Serencroft
Deliver first-aid, basic-life-support and choking emergency-response training to all staff.
View source
Serencroft
Brief staff daily at handovers about high-risk residents.
View source
× Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to escalate inability to consistently follow the SALT care plan and obtain a contingency care plan
Wider context from the report “1. The Care Home staff were aware that the SALT care plan could not be consistently followed in terms of close supervision , but did not discuss this with the SALT team to ensure that a contingency care plan could be put into place .
” Is this part of a recurring concern? Yes — Unreliable care-planning processes .
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to incorporate the risk of picking up unsafe food into choking risk assessment and risk management planning
Wider context from the report “2. The risk of Mr Fitzgerald picking up unsafe food was known to staff, but was not incorporated into the choking risk assessment and risk management plan .
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to follow the emergency protocol for choking
Wider context from the report “3. The emergency protocol for choking was not followed by the staff in attendance on 24 June 2023 (including qualified nursing staff).
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of thoroughness and professional curiosity in care home investigations
Wider context from the report “4. The Care Home’s investigation lacked thoroughness and professional curiosity .
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Meet with all staff to share inquest findings and reinforce escalation and documentation of care concerns.
Verbatim wording from the response “• Meetings are taking place with the whole staff team, to share the findings from the Inquest. These have been transparent and used as a learning opportunity for staff to understand, the importance of escalating concerns back to the practitioners that prescribed the resident’s care. These meetings will continue over the next couple of weeks, until all staff have been shared lessons learnt. We anticipate that we should have met with all the staff by the end of July ’24.”
Source location Response from Serencroft Page 3 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Use clinical review meetings to identify delivery difficulties and trigger re-referrals to relevant professionals.
Verbatim wording from the response “• Clinical review meetings that take place are specifically capturing any difficulties staff are experiencing in delivering safe, effective care and these will be triggered for a re-referral to the relevant professionals. This is an on-going piece of work.”
Source location Response from Serencroft Page 3 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Monitor adherence to care plans and refer behavioural barriers to external professionals for care-plan adaptation.
Verbatim wording from the response “4. Ensure that all care plans are being followed and monitoring this, ensuring that difficulties in following care plans due to Residents behaviours are fed back to external professionals so that these can be adapted to ensure the Residents are safe and their needs are being met.”
Source location Response from Serencroft Page 2 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Appoint a clinical lead or unit manager to oversee clinical concerns, care plans, risk assessments and staff clinical support.
Verbatim wording from the response “5. A Clinical Lead/Unit Manager was appointed to oversee any clinical concerns in all units, care plans, risk assessments and to support staff with all clinical work aspects.”
Source location Response from Serencroft Page 2 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review pre-admission assessments to confirm the home can meet prospective residents’ care needs, including behavioural and environmental suitability.
Verbatim wording from the response “9. The Pre-admission assessment has been reviewed in ways that Gable court assess new residents to ensure that we can fully meet their care needs before admission, especially around challenging behaviour and appropriateness of the environment.”
Source location Response from Serencroft Page 2 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Allocate an additional ground-floor staff member during mealtimes to oversee high-risk residents’ safety.
Verbatim wording from the response “3. An extra member of staff has been allocated to the ground floor; they will be present during mealtimes to oversee the safety of high-risk residents.”
Source location Response from Serencroft Page 2 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Require at least two Board members to scrutinise completed significant-event investigations.
Verbatim wording from the response “• Once a thorough investigation has been completed, this will be presented and further scrutinised by at least two members of the Board of Directors, to satisfy themselves that a thorough and robust investigation has taken place. This has been implemented immediately.”
Source location Response from Serencroft Page 5 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review and secure the food-trolley safety protocol by keeping the trolley attended or locked.
Verbatim wording from the response “8. The protocol for the safety of the food trolley has been reviewed. The trolley is not left unattended at any time unless it is in a locked room.”
Source location Response from Serencroft Page 2 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Ensure clinical leads, managers or qualified senior staff attend SALT assessments and reviews and promptly flag changes.
Verbatim wording from the response “• The Clinical lead / or home manager will ensure they are in attendance of any SALT assessments / reviews. If they are not available then it will always be a qualified nurse of senior carer that attends the review, to ensure any changes are flagged immediately to the SALT team.”
Source location Response from Serencroft Page 3 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Deliver dysphagia, dysphasia and IDDIS training to all staff on recognising risks and escalating concerns.
Verbatim wording from the response “2. Further Dysphasia, Dysphagia and IDDIS training has been delivered in house to all staff. (Since the incident, Gable court staff have had several training sessions on Dysphasia and IDDIS to ensure all staff understand signs and symptoms and know when to escalate any concerns promptly, and to ensure all staff are equipped with the full knowledge and are competent as well as a confident in an emergency situation.”
Source location Response from Serencroft Page 1 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Allocate significant-event investigations to at least two independent investigators outside the involved care home.
Verbatim wording from the response “• Following any significant events, the investigation will be allocated to at least two independent investigators, not from the Care Home involved in the incident. This has been implemented immediately.”
Source location Response from Serencroft Page 5 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Keep local authorities informed of changes in residents’ care needs.
Verbatim wording from the response “8. Gable court to keep the local authorities informed of any changes in resident’s care needs.”
Source location Response from Serencroft Page 2 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Source and train staff to use anti-choking devices if SALT advice confirms they would benefit the service.
Verbatim wording from the response “• We have liaised with our colleagues from SALT to seek their advice on the use of anti-choking devices. If they feel that it would benefit our service, then we will source appropriate devices and arrange training on the use of these.”
Source location Response from Serencroft Page 4 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review, update and disseminate the swallowing policy through staff meetings and daily flash meetings.
Verbatim wording from the response “3. The Swallowing policy has been reviewed and updated. This has been disseminated to all staff and has been discussed at team meetings and at the daily flash meeting regularly.”
Source location Response from Serencroft Page 1 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Allocate staff to update identified risk assessments and require home-manager review, supported by quality and compliance audits.
Verbatim wording from the response “• Clinical review meetings will take place every 2 weeks that will identify all high-risk residents and if any risks are identified. The manager will then ensure, that they allocate the relevant staff member to update any risk assessments and that will be reviewed by the home manager.”
Source location Response from Serencroft Page 3 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Consider outsourcing significant-event investigations to an independent person outside the group when two senior managers are unavailable.
Verbatim wording from the response “• If there are not two Senior Managers available from the group, consideration will be given to outsource the investigation to an independent person not from our group. This has been implemented immediately.”
Source location Response from Serencroft Page 5 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review residents with swallowing difficulties and establish robust assessments capturing barriers to prescribed care.
Verbatim wording from the response “• The Senior management team, alongside a specialist Independent Consultancy team have reviewed every resident care needs, with swallowing difficulties. They have ensured”
Source location Response from Serencroft Page 2 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Complete and regularly review choking risk assessments for all residents, including risks and barriers to prescribed care.
Verbatim wording from the response “6. Choking risk assessments have been completed on admission and reviewed monthly for all residents living at Gable Court, as well as when instructed to do so by external professionals or after incidents.”
Source location Response from Serencroft Page 2 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Display emergency-response posters throughout the building.
Verbatim wording from the response “• Visible posters are available for staff throughout the building.”
Source location Response from Serencroft Page 4 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Reissue grab files to all units and regularly discuss their emergency guidance at team meetings.
Verbatim wording from the response “5. Grab files have been re-issued to all the units.”
Source location Response from Serencroft Page 2 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Appoint a clinical support manager to support the home manager and oversee high-risk residents’ ongoing care needs.
Verbatim wording from the response “7. A new Clinical support manager has been appointed that is highly experienced to support the home manager.”
Source location Response from Serencroft Page 2 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Source coroners-inquest investigation training for the senior management team.
Verbatim wording from the response “• Training is being sourced for the Senior Management team on preparing for Coroners inquests, this will further support them in being more thorough in their investigation skills. This will be completed throughout September.”
Source location Response from Serencroft Page 5 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Hold fortnightly clinical reviews to identify high-risk residents, escalate concerns and notify relevant professional teams and funding authorities.
Verbatim wording from the response “• Clinical review meetings will take place every 2 weeks that will identify all high-risk residents and pick up on any barriers in delivering safe/ effective care. If any concerns are noted these will be escalated to the relevant professional team as well as the funding authority.”
Source location Response from Serencroft Page 3 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop and share a SALT register with the kitchen, including IDDIS levels.
Verbatim wording from the response “1. A SALT register has been developed and shared with kitchen, including all IDDIS Levels.”
Source location Response from Serencroft Page 2 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Establish escalation guidance identifying relevant professionals, care-review involvement and risk-management planning when safe care is difficult to provide.
Verbatim wording from the response “2. An Escalation to signpost the management team and leadership team at Gable Court, in particular if they are experiencing challenges with any resident in providing safe care. This includes which professionals should be contacted and involved in the residents care review. This also includes a risk management plan to support the home in minimising the risk of deterioration in the resident’s physical and mental wellbeing.”
Source location Response from Serencroft Page 2 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Improve care plans and risk assessments to meet individuals’ care needs, and provide online and face-to-face care-plan training.
Verbatim wording from the response “6. Care plans and risk assessments are now more robust and improved to meet individuals care needs.”
Source location Response from Serencroft Page 2 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Hold regular emergency-response workshops to embed training and strengthen practical staff confidence.
Verbatim wording from the response “• Regular workshops will take place to further embed all the learning from the training that has been delivered; this will include how to deal with practical situations. This will further empower staff and give them more confidence in dealing with emergency situations.”
Source location Response from Serencroft Page 4 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Deliver first-aid, basic-life-support and choking emergency-response training to all staff.
Verbatim wording from the response “1. Further First aid including Basic life support training has been delivered in house to all staff.”
Source location Response from Serencroft Page 1 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Brief staff daily at handovers about high-risk residents.
Verbatim wording from the response “4. Staff are briefed daily at handovers on the importance of any high-risk residents.”
Source location Response from Serencroft Page 2 · response Published 30 July 2024
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Adoption of anti-choking devices depends on SALT deciding that they would benefit the service.
Verbatim wording from the response “• We have liaised with our colleagues from SALT to seek their advice on the use of anti-choking devices. If they feel that it would benefit our service, then we will source appropriate devices and arrange training on the use of these.”
Source location Response from Serencroft Page 4 · response Published 30 July 2024
Open published response