PFD report

James Ralph COCHRANE · Prevention of Future Deaths report

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Issued 5 Sep 2025•Rutland and North Leicestershire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to use carers' views to inform follow-up safety plans
    Part of recurring concern: Failure to involve families and carers in mental health care planning and decisions
  2. Lack of clear staff guidance on using alternative-format evidence
  3. Lack of checks that carers are equipped to support patients at home
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Update the Electronic Health Records Policy to reflect guidance on viewing patient videos taken by family members, carers or friends.

    Stated by Leicestershire Partnership NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 16 September 2025.
  2. Action

    Share the data-privacy brief on viewing patient videos with all mental health teams by the end of November 2025.

    Stated by Leicestershire Partnership NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 16 September 2025.
  3. Action

    Roll out the Carers Trust Triangle of Care framework through community mental health team self-assessments, benchmarking and identified improvement actions.

    Stated by Leicestershire Partnership NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 16 September 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Carers needing additional support will be referred to social care for a carer’s assessment.

    Stated by Leicestershire Partnership NHS TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to use carers' views to inform follow-up safety plans

Wider context from the report

“The extent to which additional evidence such as video footage and carers views should be taken into account. I heard evidence that work and training has been done to encourage staff to listen to carers views. However, it remains unclear as to whether any views obtained are subsequently used to inform any follow up safety plan made by the health care professionals. ”

Is this part of a recurring concern?

Yes — Failure to involve families and carers in mental health care planning and decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clear staff guidance on using alternative-format evidence

Wider context from the report

“The extent to which staff should consider evidence provided in alternative formats such as video evidence. It was acknowledged during the inquest that recordings from mobile phones can provide helpful evidence of a patients presentation. I understood that a question had been raised internally at the trust as to what extent such evidence should be viewed, and used to inform decisions, however a final decision has not been made. Given the use of mobile phones etc in modern society, I am concerned that there is no clear guidance to staff as to how such evidence should be used. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of checks that carers are equipped to support patients at home

Wider context from the report

“Support offered to carers who are providing support to mental health patients. It was acknowledged that carers have an important role. I heard evidence regarding mechanisms that have been put in place via systmone to record carers views, but it is unclear as to what checks are in place to ensure that carers are equipped to support patients in their home environment. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the Electronic Health Records Policy to reflect guidance on viewing patient videos taken by family members, carers or friends.

Verbatim wording from the response

“Also, the Trust’s Electronic Health Records Policy (including Record Keeping Management) will be updated to reflect the One Minute Brief on Data Privacy – Viewing videos of patients taken by family members, carers or friends will be updated by the end of November 2025.”

Source location

Response from NHS Leicestershire Partnership NHS Trust
Page 3 · response
Published 16 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the data-privacy brief on viewing patient videos with all mental health teams by the end of November 2025.

Verbatim wording from the response

“In September, our Data Privacy Team created a One Minute Brief on Data Privacy – Viewing videos of patients taken by family members, carers, or friends (Appendix 3) which provides advice and guidance to support our clinical staff who see patients in the community. This will be shared locally with all mental health teams by the end of November 2025 and was shared in trust-wide communication on 26 September 2025.”

Source location

Response from NHS Leicestershire Partnership NHS Trust
Page 3 · response
Published 16 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out the Carers Trust Triangle of Care framework through community mental health team self-assessments, benchmarking and identified improvement actions.

Verbatim wording from the response

“In addition, Leicestershire Partnership NHS Trust is rolling out the nationally recognised Carers Trust Triangle of Care (TOC) framework and currently community mental health teams are completing self-assessments (due 31 October 2025), which include benchmarking current practice and identifying any actions needed to include carers throughout a patient’s journey of care. The Trust also follows the Culture of Care programme and implements guidance embedding the 12 Culture of Care standards. These commitments are interlinked and fundamental to carers’ involvement as an integral aspect of patient care. The Trust has also embedded the Patient and Carer Race Equality Framework (PCREF) that supports our services with the delivery of high standards of care via simple and effective patient and carer feedback mechanisms and that ultimately minimises racial inequalities.”

Source location

Response from NHS Leicestershire Partnership NHS Trust
Page 2 · response
Published 16 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Document carers’ views and support needs in electronic care and safety plans, making them available to clinicians and using them in care decisions.

Verbatim wording from the response

“Response: The Trust acknowledges the importance of listening and capturing carers views during assessment and routine follow ups and therefore has ensured that these views can be documented (with consent”

Source location

Response from NHS Leicestershire Partnership NHS Trust
Page 1 · response
Published 16 September 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Carers needing additional support will be referred to social care for a carer’s assessment.

Verbatim wording from the response

“We acknowledge the important (and sometimes challenging) role that carers have when supporting patients in their home environment. When staff attend patients in the community, the Trust advises staff to ask carers if they require support mechanisms they have in place in light of their own role as carer. This is reflected in the nursing intervention plan (Appendix 1) and the collaborative care plan (Appendix 2) to ensure documentation of the carer’s views and responses. We hold the view that where a carer identifies the need for additional support to look after their loved ones and in particular, due to the presenting circumstances of the patient, the Trust would refer the carer to social care for a carer’s assessment.”

Source location

Response from NHS Leicestershire Partnership NHS Trust
Page 3 · response
Published 16 September 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Embed the Patient and Carer Race Equality Framework to support patient and carer feedback and reduce racial inequalities.

    Stated by Leicestershire Partnership NHS TrustStated completedThe respondent said that this action was complete when they made their response on 16 September 2025.
  2. 2

    Launch a carers’ course through the Leicestershire Recovery College during the autumn 2025 term.

    Stated by Leicestershire Partnership NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 16 September 2025.
  3. 3

    Share partner-service newsletters with Triangle of Care leads and cascade them to Trust teams and services.

    Stated by Leicestershire Partnership NHS TrustStated completedThe respondent said that this action was complete when they made their response on 16 September 2025.
  4. 4

    Provide carers with signposting and support information through welcome packs, wellbeing materials and carers packs.

    Stated by Leicestershire Partnership NHS TrustStated completedThe respondent said that this action was complete when they made their response on 16 September 2025.
  5. 5

    Embed the Culture of Care standards in Trust guidance and practice.

    Stated by Leicestershire Partnership NHS TrustStated completedThe respondent said that this action was complete when they made their response on 16 September 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed the Patient and Carer Race Equality Framework to support patient and carer feedback and reduce racial inequalities.

Verbatim wording from the response

“In addition, Leicestershire Partnership NHS Trust is rolling out the nationally recognised Carers Trust Triangle of Care (TOC) framework and currently community mental health teams are completing self-assessments (due 31 October 2025), which include benchmarking current practice and identifying any actions needed to include carers throughout a patient’s journey of care. The Trust also follows the Culture of Care programme and implements guidance embedding the 12 Culture of Care standards. These commitments are interlinked and fundamental to carers’ involvement as an integral aspect of patient care. The Trust has also embedded the Patient and Carer Race Equality Framework (PCREF) that supports our services with the delivery of high standards of care via simple and effective patient and carer feedback mechanisms and that ultimately minimises racial inequalities.”

Source location

Response from NHS Leicestershire Partnership NHS Trust
Page 2 · response
Published 16 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch a carers’ course through the Leicestershire Recovery College during the autumn 2025 term.

Verbatim wording from the response

“Furthermore, in the autumn 2025 term, a course for carers is being launched through the Leicestershire Recovery College as an additional offer to carers.”

Source location

Response from NHS Leicestershire Partnership NHS Trust
Page 4 · response
Published 16 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share partner-service newsletters with Triangle of Care leads and cascade them to Trust teams and services.

Verbatim wording from the response

“In August 2025, Leicester City service Age UK joined us to share information and support for carers in the city and in June 2025, Voluntary Action South Leicestershire (a County carer commissioned service) did the same. The Trust further invited MOSAIC, who are another local voluntary community sector service offering support to carers across the system and they have picked up a lot of the services from the carers centre closure in January 2025.”

Source location

Response from NHS Leicestershire Partnership NHS Trust
Page 2 · response
Published 16 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide carers with signposting and support information through welcome packs, wellbeing materials and carers packs.

Verbatim wording from the response

“The Trust further offers a variety of support to carers via signposting to a range of local statutory and voluntary services:”

Source location

Response from NHS Leicestershire Partnership NHS Trust
Page 3 · response
Published 16 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed the Culture of Care standards in Trust guidance and practice.

Verbatim wording from the response

“In addition, Leicestershire Partnership NHS Trust is rolling out the nationally recognised Carers Trust Triangle of Care (TOC) framework and currently community mental health teams are completing self-assessments (due 31 October 2025), which include benchmarking current practice and identifying any actions needed to include carers throughout a patient’s journey of care. The Trust also follows the Culture of Care programme and implements guidance embedding the 12 Culture of Care standards. These commitments are interlinked and fundamental to carers’ involvement as an integral aspect of patient care. The Trust has also embedded the Patient and Carer Race Equality Framework (PCREF) that supports our services with the delivery of high standards of care via simple and effective patient and carer feedback mechanisms and that ultimately minimises racial inequalities.”

Source location

Response from NHS Leicestershire Partnership NHS Trust
Page 2 · response
Published 16 September 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026