PFD report

Kelvin Igweani · Prevention of Future Deaths report

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Issued 16 Aug 2023•Milton Keynes

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
14

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Failure to provide clear information and direction on obtaining emergency mental health assessment and care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Provide crisis-centre and other support contacts through staff instruction, text messages and paper slips.

    Stated by GP Partners of Red House SurgeryStated completedThe respondent said that this action was complete when they made their response on 6 September 2023.
  2. Action

    Consider including crisis-centre and BLMK ICB contact details in future responses to help people find alternative practices.

    Stated by GP Partners of Red House SurgeryStated plannedThe respondent said that this action was planned when they made their response on 6 September 2023.
  3. Action

    Ensure new staff receive induction on recognising mental-health crises and taking the relevant safety steps.

    Stated by GP Partners of Red House SurgeryStated plannedThe respondent said that this action was planned when they made their response on 6 September 2023.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide clear information and direction on obtaining emergency mental health assessment and care

Wider context from the report

“Through Kelvin's period of deteriorating mental health, which was obvious to those who knew him, his mother made repeated attempts to secure mental health assessment and care for him. She was not directed clearly by the professionals she did have contact with, to take him to the Emergency Department for assistance. There was a gap which Kelvin fell through and he did not receive either mental health assessment or care. It was not possible to say that the failure to receive assessment or care resulted in Kelvin attempting to take the lives of others and succeeding in taking the life of his male neighbour. It was clear that the lack of clear information and direction in regard to how to obtain that mental health assessment or care contributed to Kelvin not presenting for assessment which may possibly have averted the tragic events which unfolded on the 26th June 2021. This in turn raises the prospect that others, in similar predicaments may also be unable to obtain the care required. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide crisis-centre and other support contacts through staff instruction, text messages and paper slips.

Verbatim wording from the response

“We continue to instruct our staff that anyone who raises concerns that they have a mental health crisis are provided with the telephone number for the crisis centre. We have produced both a text message and a paper slip to give to patients with different organisations to contact for support, copy attached.”

Source location

Response from Red House Surgery
Page 3 · response
Published 6 September 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider including crisis-centre and BLMK ICB contact details in future responses to help people find alternative practices.

Verbatim wording from the response

“It may well have been helpful to provide ████████ with the crisis number again in the email response and the contact details of the CCG, now the BLMK Integrated Health Board (ICB) to assist with finding an alternative practice and this will be considered for future responses.”

Source location

Response from Red House Surgery
Page 3 · response
Published 6 September 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure new staff receive induction on recognising mental-health crises and taking the relevant safety steps.

Verbatim wording from the response

“We will ensure that all new staff as part of their induction, are informed of the need to be aware of patients who may be in a mental health crisis and the relevant steps to be taken.”

Source location

Response from Red House Surgery
Page 3 · response
Published 6 September 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss the event at protected learning sessions and remind staff to recognise mental-health concerns and follow crisis-support procedures.

Verbatim wording from the response

“This event has been discussed several times at GP meetings with a view to any learning outcomes and staff have been made aware of the need to be vigilant if anyone they encounter raises concerns about their mental health or that of another person.”

Source location

Response from Red House Surgery
Page 3 · response
Published 6 September 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Supply GP surgeries with posters explaining access to mental health services through the emergency department.

Verbatim wording from the response

“We will also cascade a learning leaflet to local GPs via the Primary Care Network (PCN) alliance that we attend jointly with representatives from our local GPs and we will supply posters to GP surgeries to be displayed in their waiting areas informing how those presenting with acute mental health crisis can access mental health services via the ED at MKUH.”

Source location

Response from Central and North West London NHS Foundation Trust
Page 2 · response
Published 6 September 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Trust website’s information on accessing urgent mental health support.

Verbatim wording from the response

“We acknowledge your concerns and confirm that we have reviewed the information available on our website. This advises that urgent mental health support can be provided via our Single Point of Access service (SPA) 24 hours a day, 7 days a week which is accessible on telephone number: ████████ The Single Point of Access gives advice on how to access local mental health services in Milton Keynes, this may include going to A&E.”

Source location

Response from Central and North West London NHS Foundation Trust
Page 2 · response
Published 6 September 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate information to Milton Keynes practices about the 24-hour mental health single point of access through forums, bulletins and provider collaboration.

Verbatim wording from the response

“Through our primary care forums, weekly bulletins and working with Central and North West London (CNWL), we will ensure that practices in Milton Keynes are aware of the mental health single point of access which is a 24 hour and 7 day a week service, that gives advice on how to access local mental health services and can be accessed via email and/or by telephone.”

Source location

Response from Bedfordshire, Luton and Milton Keynes Integrated Care Board
Page 2 · response
Published 6 September 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with NHS 111 providers to implement the dedicated mental health process.

Verbatim wording from the response

“We will continue to work with our 111 providers with regards to the implementation of the dedicated process for mental health due to come into affect in Spring 2024.”

Source location

Response from Bedfordshire, Luton and Milton Keynes Integrated Care Board
Page 2 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review care pathways with providers and identify learning needed to improve access to appropriate care.

Verbatim wording from the response

“BLMK ICB acknowledge the concerns raised and have worked with our providers to look at pathways and to understand where learning is needed to ensure that others, in similar situations, can access appropriate care as required.”

Source location

Response from Bedfordshire, Luton and Milton Keynes Integrated Care Board
Page 2 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide mental health crisis information in primary care surgery waiting areas across Milton Keynes and other BLMK practices.

Verbatim wording from the response

“We will work with CNWL to ensure that information regarding mental health crisis is available in surgery waiting areas across Milton Keynes. Will extend this to our other mental health providers across BLMK to ensure crisis information is readily available in all BLMK primary care practices.”

Source location

Response from Bedfordshire, Luton and Milton Keynes Integrated Care Board
Page 2 · response
Published 6 September 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Discuss the case at the Care Quality Improvement Forum and cascade learning through weekly team business meetings.

    Stated by Central and North West London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 6 September 2023.
  2. 2

    Cascade a learning leaflet to local GPs through the Primary Care Network alliance.

    Stated by Central and North West London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 6 September 2023.
  3. 3

    Work with primary care practices to provide declined patients with information on finding and registering with a GP practice.

    Stated by Bedfordshire, Luton and Milton Keynes Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 6 September 2023.
  4. 4

    Report these workstreams through the Primary Care Delivery Group and System Quality Group.

    Stated by Bedfordshire, Luton and Milton Keynes Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 6 September 2023.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    The practice does not recommend alternative GP practices; patients should contact the ICB for local surgery details.

    Stated by GP Partners of Red House SurgeryRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  2. 2

    Registration requests from patients outside the practice catchment area are refused under the established catchment policy.

    Stated by GP Partners of Red House SurgeryExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss the case at the Care Quality Improvement Forum and cascade learning through weekly team business meetings.

Verbatim wording from the response

“We will discuss this case in our Care Quality Improvement Forum meeting planned for 23 October. These meetings are attended by representatives from all of our Mental Health teams, and then further through their team business meetings which are held weekly.”

Source location

Response from Central and North West London NHS Foundation Trust
Page 2 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Cascade a learning leaflet to local GPs through the Primary Care Network alliance.

Verbatim wording from the response

“We will also cascade a learning leaflet to local GPs via the Primary Care Network (PCN) alliance that we attend jointly with representatives from our local GPs and we will supply posters to GP surgeries to be displayed in their waiting areas informing how those presenting with acute mental health crisis can access mental health services via the ED at MKUH.”

Source location

Response from Central and North West London NHS Foundation Trust
Page 2 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with primary care practices to provide declined patients with information on finding and registering with a GP practice.

Verbatim wording from the response

“We will work with our primary care practices across BLMK to ensure that when patients are declined registration, which is appropriate as part of their contract such as with boundary limitations, the practices are able to share appropriate details on how to find and register with a GP practice such as through NHS Choices or through the ICB”

Source location

Response from Bedfordshire, Luton and Milton Keynes Integrated Care Board
Page 2 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report these workstreams through the Primary Care Delivery Group and System Quality Group.

Verbatim wording from the response

“These work streams will be reported through our Primary Care Delivery Group and System Quality Group. Thank you for bringing the concerns to our attention, we hope this response provides both yourself and the family of Mr Igweani with assurance that BLMK ICB takes these concerns seriously and are committed to ensure that improvements are made across our systems. However, should you have any further queries or concerns please do not hesitate to contact me.”

Source location

Response from Bedfordshire, Luton and Milton Keynes Integrated Care Board
Page 2 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The practice does not recommend alternative GP practices; patients should contact the ICB for local surgery details.

Verbatim wording from the response

“Had ████████ requested help in finding an alternative practice where her son could register, we could have been able to provide the contact details of the then Clinical Commissioning Group (CCG) who would be able to provide details of local GP surgeries. There are 26 practices within Milton Keynes, but we are not aware of their individual catchment areas.”

Source location

Response from Red House Surgery
Page 2 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Registration requests from patients outside the practice catchment area are refused under the established catchment policy.

Verbatim wording from the response

“An email response was sent to ████████ on the 21st of June, explaining that the request had been discussed at the practice but due to the policy of not accepting patients who do not live within the practice catchment, the request to register was refused.”

Source location

Response from Red House Surgery
Page 2 · response
Published 6 September 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
3/3

Data last updated 7 September 2026