PFD report

Lesley Hanson · Prevention of Future Deaths report

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Issued 22 Oct 2017•South Wales Central

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
18

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Lack of clear responsibility for the environment and resident safety control measures
    Part of recurring concern: Unclear accountability for health and safety controls
  2. Failure of care and risk assessments to consider stair-gate and locking-mechanism risks
    Part of recurring concern: Unreliable control of stair-related fall risks in care placements
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Implement and maintain an agreed referral pathway clarifying responsibilities for environmental-control assessments, including joint occupational-therapy assessment of stairgate requests.

    Stated by Cardiff CouncilStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  2. Action

    Develop and consult staff on stairgate assessment guidance and an assessment tool for evaluating stairgate risks.

    Stated by Cardiff CouncilStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  3. Action

    Enhance monthly health-and-safety checklists and prescribed safety logs with prompts covering stairs, stairgates and related risks.

    Stated by Cardiff CouncilStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Council policies, processes and partner arrangements adequately address recommended reviews of stair suitability and supported-living risk, supervision and control.

    Stated by Cardiff CouncilExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clear responsibility for the environment and resident safety control measures

Wider context from the report

“(2) It was unclear from the evidence who had the responsibility for the environment and control measures to ensure residents safety at the property. ”

Is this part of a recurring concern?

Yes — Unclear accountability for health and safety controls.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of care and risk assessments to consider stair-gate and locking-mechanism risks

Wider context from the report

“(1) The evidence revealed that the care and risk assessments did not appear to consider the impact of the gate being left open by other residents, the type of stair-gate and the suitability of the locking mechanism. ”

Is this part of a recurring concern?

Yes — Unreliable control of stair-related fall risks in care placements.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and maintain an agreed referral pathway clarifying responsibilities for environmental-control assessments, including joint occupational-therapy assessment of stairgate requests.

Verbatim wording from the response

“1.3 Where assessments for environmental controls are required, the Senior Support Worker (or delegated member of staff) will complete a referral form and forward to ABMU Learning Disability Health Team or the Cardiff Communities Occupational Therapy Team (CCOT) depending on the nature/size of the work requested. A ‘Referral Pathway’ flowchart has been designed to ensure consistency of process. This flowchart has been subject to consultation with the ISL Manager Supported Living Coordinator, Learning Disability Social Services Team Managers, ABMU Health Team Manager and Cardiff Occupational Therapists.”

Source location

2017-0303-Response
Page 2 · response
Published 27 November 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and consult staff on stairgate assessment guidance and an assessment tool for evaluating stairgate risks.

Verbatim wording from the response

“1.7 As a result of the fatal incident ABMU Learning Disability Occupational Therapist has developed a Stairgate Factsheet and an Assessment Tool. These documents identify that as far as can be ascertained (after extensive searches) there is no specific guidance (from an appropriate Statutory Regulator) on use of stairgates for adults. They have therefore been developed having regard to good practice and advice provided by professional bodies in order to provide a thorough checklist for staff that are undertaking assessments. These documents have been consulted with Cardiff Communities Occupational Therapy colleagues, the Supported Living Co-ordinator and Cardiff Council’s Operational Manager for Health and Safety.”

Source location

2017-0303-Response
Page 2 · response
Published 27 November 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enhance monthly health-and-safety checklists and prescribed safety logs with prompts covering stairs, stairgates and related risks.

Verbatim wording from the response

“3.1 The Internal Supported Living Service (ISL) has a prescribed system of checks for which all senior support staff are trained by the Compliance Officer, Housing and Neighbourhood Team. These are recorded in the ‘Fire, Health and Safety and General Maintenance Log Book’. In addition to this, a comprehensive monthly ‘Health and Safety Checklist’ has been enhanced in collaboration with Cardiff Council’s Operational Manager for Health and Safety. This includes reference to stairs and stair gates with additional prompts to staff regarding specific issues to consider.”

Source location

2017-0303-Response
Page 4 · response
Published 27 November 2017

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Council policies, processes and partner arrangements adequately address recommended reviews of stair suitability and supported-living risk, supervision and control.

Verbatim wording from the response

“Since the tragic death of Lesley Hanson on the 13 March 2016, there has been an extensive review undertaken by the Council which has resulted in improvements to policy and processes involving council staff, services and our partners in Abertawe Bro Morgannwg University Health Board (ABMU). The improvements made have been communicated to the Health and Safety Executive and address the following actions raised in your Regulation 28 Report:-”

Source location

2017-0303-Response
Page 1 · response
Published 27 November 2017

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.15

  1. 1

    Provide improved staff training and continuing professional-development opportunities, including courses tailored to supported-accommodation roles.

    Stated by Cardiff CouncilStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  2. 2

    Introduce agile working and laptops for Senior Support Workers and supported-living schemes to enable timely referrals, assessments and information sharing.

    Stated by Cardiff CouncilStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  3. 3

    Develop an annual enhanced monitoring tool for Case Managers to complement daily and monthly supported-living safety checks.

    Stated by Cardiff CouncilStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  4. 4

    Improve completion of best-interest documentation through staff Mental Capacity Act training.

    Stated by Cardiff CouncilStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  5. 5

    Implement occupational-therapy assessment guidance covering faulty-equipment reporting, equipment review and required follow-up.

    Stated by Cardiff CouncilStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  6. 6

    Improve communication records by adding action and outcome fields to staff information books, creating an accountability trail.

    Stated by Cardiff CouncilStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  7. 7

    Improve support-worker supervision agendas to enable structured performance monitoring linked to professional development objectives.

    Stated by Cardiff CouncilStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  8. 8

    Commission and deliver stair-safety training for key health and social-service staff, covering stair-fall assessment and remedial risk reduction.

    Stated by Cardiff CouncilStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  9. 9

    Redesign supported-accommodation referral and risk-capture processes, including a compatibility checklist and process flowchart.

    Stated by Cardiff CouncilStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  10. 10

    Develop a training matrix that records staff training and alerts managers when refresher training is due.

    Stated by Cardiff CouncilStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  11. 11

    Develop and endorse a standardised Positive Risk Assessment and Management Policy for Adult Services.

    Stated by Cardiff CouncilStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  12. 12

    Explore options for delivering sustainable ongoing stair-safety training to appropriate staff.

    Stated by Cardiff CouncilStated in progressThe respondent said that this action was in progress when they made their response on 27 November 2017.
  13. 13

    Complete a comprehensive supported-living review, record resulting actions in a tracker, and continue structured monitoring meetings and compliance oversight.

    Stated by Cardiff CouncilStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  14. 14

    Implement multidisciplinary risk-management plans in Internal Supported Living, requiring team agreement and standing review through supervision and team meetings.

    Stated by Cardiff CouncilStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  15. 15

    Issue codes of practice for assessing and meeting care and support needs.

    Stated by Professor Chris JonesStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide improved staff training and continuing professional-development opportunities, including courses tailored to supported-accommodation roles.

Verbatim wording from the response

“• Improved training and continuous professional development opportunities for staff at all levels. Provision of specific courses to meet the needs of staff working in supported accommodation.”

Source location

2017-0303-Response
Page 3 · response
Published 27 November 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce agile working and laptops for Senior Support Workers and supported-living schemes to enable timely referrals, assessments and information sharing.

Verbatim wording from the response

“• Introduction of agile working and laptops for Senior Support Workers. Senior Support Workers are now able to access emails whilst they are at an individual’s home (and not on ‘hands on’ duty). This means they can make referrals; complete Risk Assessments/Capacity and Best Interest paperwork and share relevant information that needs an immediate response, rather than have to wait until they are next in the office to complete vital paperwork. In addition, laptops will be located in all supported living schemes to facilitate the completion of assessments, involving the clients fully in the process.”

Source location

2017-0303-Response
Page 4 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop an annual enhanced monitoring tool for Case Managers to complement daily and monthly supported-living safety checks.

Verbatim wording from the response

“3.2 Case Managers ‘Enhanced Monitoring Tool’ has also been developed in consultation with the Operational Manager for Health and Safety. This provides an additional layer of monitoring, carried out on an annual basis, to complement the day-to-day and monthly monitoring outlined above.”

Source location

2017-0303-Response
Page 4 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve completion of best-interest documentation through staff Mental Capacity Act training.

Verbatim wording from the response

“• Improved and more thorough completion of Best Interest paperwork, assisted by the attendance of staff at Mental Capacity Act training.”

Source location

2017-0303-Response
Page 4 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement occupational-therapy assessment guidance covering faulty-equipment reporting, equipment review and required follow-up.

Verbatim wording from the response

“3.3 The Occupational Therapy ‘Assessment Tool’ makes clear reference to the importance of reporting faulty equipment and reviewing equipment and the process”

Source location

2017-0303-Response
Page 4 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve communication records by adding action and outcome fields to staff information books, creating an accountability trail.

Verbatim wording from the response

“• Methods of recording have improved. All communication/staff information books are presented in a double page format and now include ‘Action’ and ‘Outcome’ sections, so that there is an accountability trail for seeing through a particular directive/message.”

Source location

2017-0303-Response
Page 4 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve support-worker supervision agendas to enable structured performance monitoring linked to professional development objectives.

Verbatim wording from the response

“• Improved supervision agenda for Support Workers allows managers to follow a more structured agenda, where performance can be monitored more effectively and directly relates to objectives set within Professional Performance and Development Reviews (PPDR’s).”

Source location

2017-0303-Response
Page 4 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission and deliver stair-safety training for key health and social-service staff, covering stair-fall assessment and remedial risk reduction.

Verbatim wording from the response

“4.1 Cardiff Council Training Academy commissioned ‘Health and Safety Laboratory’ (a division of HM Health and Safety Executive) to deliver training to fifteen key health and social service staff on the 19th January 2017. The training was commissioned as a direct result of the review following the fatal incident that occurred within supported accommodation. The training helped Officers understand the design features of stairs, which can give rise to a risk of falling, and to identify simple remedial improvements to reduce the likelihood of a fall, and included:-”

Source location

2017-0303-Response
Page 5 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Redesign supported-accommodation referral and risk-capture processes, including a compatibility checklist and process flowchart.

Verbatim wording from the response

“1.1 Where a person is identified as requiring supported accommodation a referral form is completed. This form was redesigned to ensure that all relevant risks are captured. A supporting flowchart allows for all professionals involved to identify what actions are required at each stage of the process. The use of a ‘Compatibility Criteria Checklist’ reinforces the need to consider physical disabilities and or medical conditions, aids/adaptations, environment and risk management.”

Source location

2017-0303-Response
Page 1 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a training matrix that records staff training and alerts managers when refresher training is due.

Verbatim wording from the response

“• A new training matrix has been developed in collaboration with Business Support, to assist with the recording of staff training providing alerts when training is due.”

Source location

2017-0303-Response
Page 3 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and endorse a standardised Positive Risk Assessment and Management Policy for Adult Services.

Verbatim wording from the response

“• A standardised ‘Positive Risk Assessment and Management Policy’ for all of Adult Services has been developed. The policy framework developed to support this has been taken from Health and Safety legislation and is set within the context of the Social Services and Well Being Act 2014 – using strength’s based approach rather than a deficit model – promoting appropriate risk taking balanced against adult safeguarding.”

Source location

2017-0303-Response
Page 3 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore options for delivering sustainable ongoing stair-safety training to appropriate staff.

Verbatim wording from the response

“4.2 The training provided staff with the knowledge and skills to assess basic stair safety in supported living accommodation, enabling them to identify examples of good and bad practice. This will allow appropriate changes to working practices and the work environment to be considered and planned having regard to risk and all relevant matters.. We are now exploring options to deliver ongoing training for appropriate staff in a sustainable way.”

Source location

2017-0303-Response
Page 5 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a comprehensive supported-living review, record resulting actions in a tracker, and continue structured monitoring meetings and compliance oversight.

Verbatim wording from the response

“2.1 In addition to the work completed by health colleagues, a comprehensive review of Internal Supported Living (ISL) was undertaken between April and July 2016. An ‘Enhanced Monitoring Form’ was designed in collaboration with Cardiff Council’s Operational Manager for Health and Safety, to ensure that the scope and breadth of the review was sufficient to identify and address any potential health and safety risks.”

Source location

2017-0303-Response
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement multidisciplinary risk-management plans in Internal Supported Living, requiring team agreement and standing review through supervision and team meetings.

Verbatim wording from the response

“• A more robust risk assessment process has been implemented in Internal Supported Living. Members of the Multi-Disciplinary Team contribute to the Risk Management Plan. It is not signed off, until all members agree. Risk assessments are on the staff supervision agenda as a standing item and the team meeting agenda for discussion.”

Source location

2017-0303-Response
Page 3 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue codes of practice for assessing and meeting care and support needs.

Verbatim wording from the response

“Since the sad death of Ms Hanson a number of changes have been introduced. Codes of practice to assess and meet the needs of individuals with care and support needs have been issued. These codes underpin the Social Services and Well-being (Wales) Act 2014, which provides the Welsh Government’s statutory framework for improving the well-being outcomes for people who require care and support. The codes set out a local authority’s duty to assess an individual’s eligible need for care and support and what those needs are. They provide clarity on the assessment process and underline its purpose is to work with an individual, carer, family and other relevant individuals to understand their needs, capacity and resources and the outcomes they wish to achieve. The support must then be identified to achieve the specific outcomes.”

Source location

2017-0303-Response-by-Welsh-Government
Page 1 · response
Published 27 November 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026