Amy Chiverall · Prevention of Future Deaths report

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Issued 14 Apr 2021•Manchester North

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
7

Described in responses

Recipients and published responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to provide accessible call alarms for residents at moderate or high risk of falls
    Part of recurring concern: Inadequate control of falls risks

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. RochCare (UK) Ltd

    Order a chair alarm that sounds when someone stands up.

  2. RochCare (UK) Ltd

    Change the process for ensuring staff know and understand policies.

  3. RochCare (UK) Ltd

    Direct staff to attach call bells to people rather than walls, including enabling at-risk independent people to wear them.

  4. RochCare (UK) Ltd

    Provide staff with record-keeping training.

  5. RochCare (UK) Ltd

    Establish a falls-prevention information folder containing assessments, equipment, care needs, checks, policies and post-falls tools.

  6. RochCare (UK) Ltd

    Put staff management arrangements into place.

  7. RochCare (UK) Ltd

    Provide risk training covering incidents and follow-up arrangements.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide accessible call alarms for residents at moderate or high risk of falls

Wider context from the report

“The Court heard the home do not use pendant call alarms. This was described as a business decision. The Home has 18 residents of mixed falls risk but less than half would be of a moderate or high risk of falls. The Court was concerned that for those residents a fixed call bell may not be of assistance, as in this case, as it would be out of reach when required. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Order a chair alarm that sounds when someone stands up.

Verbatim wording from the response

“• Chair alarm call has been ordered, this is similar to a bell alarm that sounds when someone stands up.”

Source location

2021-0178-Response-from-Rochcare-Redacted
Page 1 · response
Published 27 May 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Change the process for ensuring staff know and understand policies.

Verbatim wording from the response

“• The process of ensuring staff know and understand policies has changed.”

Source location

2021-0178-Response-from-Rochcare-Redacted
Page 1 · response
Published 27 May 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Direct staff to attach call bells to people rather than walls, including enabling at-risk independent people to wear them.

Verbatim wording from the response

“• The info points all people to have the call bell attached to the person, not to the wall. For those people who do independently and have capacity, but are at risk of falls, they can wear the call bell to summon help when required.”

Source location

2021-0178-Response-from-Rochcare-Redacted
Page 1 · response
Published 27 May 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide staff with record-keeping training.

Verbatim wording from the response

“• Staff record keeping. They have since had record keeping training.”

Source location

2021-0178-Response-from-Rochcare-Redacted
Page 1 · response
Published 27 May 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a falls-prevention information folder containing assessments, equipment, care needs, checks, policies and post-falls tools.

Verbatim wording from the response

“• The current required information has been picked up and full information is at the forefront of the day. This includes a folder titled falls prevention project. It has relevant assessments, all equipment, care needs and checks (conversion) along with falls policy, post-falls tool.”

Source location

2021-0178-Response-from-Rochcare-Redacted
Page 1 · response
Published 27 May 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Put staff management arrangements into place.

Verbatim wording from the response

“• The management of staff have been ordered and put into place.”

Source location

2021-0178-Response-from-Rochcare-Redacted
Page 1 · response
Published 27 May 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide risk training covering incidents and follow-up arrangements.

Verbatim wording from the response

“• Risk training including incidents that have occurred, and what is being followed up.”

Source location

2021-0178-Response-from-Rochcare-Redacted
Page 1 · response
Published 27 May 2021

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026