PFD report

Jonathan David Palmer · Prevention of Future Deaths report

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Issued 31 May 2017•Inner West London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to provide an effective pathway for family health information to reach relevant prison welfare teams
    Part of recurring concern: Unreliable handling of family and friend safety concerns about prisoners
  2. Ineffective control of contraband inflow into the prison
  3. Failure to maintain comprehensive records of family health-information contacts
    Part of recurring concern: Unreliable handling of family and friend safety concerns about prisoners
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Require staff to record contact with prisoners’ families on NOMIS so information is disseminated to all departments, including healthcare.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 4 August 2017.
  2. Action

    Use trained detection dogs and drug-testing kits capable of detecting new psychoactive substances.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 4 August 2017.
  3. Action

    Reduce drone deliveries through police support, technological measures, intelligence gathering, targeted disruption, rapid-response searches and window repairs.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 4 August 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Existing emergency contact and information-sharing processes adequately address families’ reporting of prisoners’ health concerns.

    Stated by HM Prison and Probation ServiceExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide an effective pathway for family health information to reach relevant prison welfare teams

Wider context from the report

“1. There is no effective system by which the family of a prisoner can input information they deem relevant to a prisoner's health needs and be assured this will be disseminated to relevant teams within the prison, with appropriate records being maintained in order to be able to demonstrate this has been done. Families can be a source of valuable medical information, particularly, where GP records have not been obtained and the individual himself may not be a reliable source. It would be beneficial to have a clear, publicised conduit for a family to provide relevant medical information to a specified department. The Inquest was informed that a single point of contact has now been established, but it remains unclear whether comprehensive records of all contacts will be maintained, or whether this will result in the timely dissemination of information to those with a role in the prisoner's welfare, such as healthcare staff, RAPt or the chaplains. As the Personal Officer scheme appears to have been abandoned at HMP Wandsworth there is no alternative individual for a concerned family to approach. ”

Is this part of a recurring concern?

Yes — Unreliable handling of family and friend safety concerns about prisoners.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Ineffective control of contraband inflow into the prison

Wider context from the report

“2. The steps taken to control the inflow of contraband material into the prison (such as the illicit drug known as Spice), appear ineffective. Insidious substances such as Spice can mimic the symptoms of psychotic illness and jeopardise life when unpredictable reactions occur to those using it. Spice is also likely to adversely affect discipline within the prison, create the potential for intra prisoner bullying (arising from drug debts) and stretch already depleted healthcare resources. In order to combat this menace, steps should be taken to identify the entry points in order that they can be more effectively controlled and those involved, deterred. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain comprehensive records of family health-information contacts

Wider context from the report

“1. There is no effective system by which the family of a prisoner can input information they deem relevant to a prisoner's health needs and be assured this will be disseminated to relevant teams within the prison, with appropriate records being maintained in order to be able to demonstrate this has been done. Families can be a source of valuable medical information, particularly, where GP records have not been obtained and the individual himself may not be a reliable source. It would be beneficial to have a clear, publicised conduit for a family to provide relevant medical information to a specified department. The Inquest was informed that a single point of contact has now been established, but it remains unclear whether comprehensive records of all contacts will be maintained, or whether this will result in the timely dissemination of information to those with a role in the prisoner's welfare, such as healthcare staff, RAPt or the chaplains. As the Personal Officer scheme appears to have been abandoned at HMP Wandsworth there is no alternative individual for a concerned family to approach. ”

Is this part of a recurring concern?

Yes — Unreliable handling of family and friend safety concerns about prisoners.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require staff to record contact with prisoners’ families on NOMIS so information is disseminated to all departments, including healthcare.

Verbatim wording from the response

“At HMP Wandsworth, a Governor’s Order has been issued to all staff, stating that contact with prisoners’ families must be recorded on the National Offender Management Information system (NOMIS). This is to ensure dissemination of information to all departments including healthcare. You also expressed concern at what appeared to be ineffective steps taken to control the inflow of contraband material into the prison.”

Source location

2017-0173-Response-by-HM-Prison-Probation-Service
Page 2 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use trained detection dogs and drug-testing kits capable of detecting new psychoactive substances.

Verbatim wording from the response

“HMP Wandsworth now has a robust multi-pronged approach in place to address this. Drug supply prevention is a continual challenge for all prisons and particularly a large inner city prison such as HMP Wandsworth. New psychoactive substances (NPS) present another aspect to this issue which the prison service was struggling with at the time of Mr Palmer’s death. NPS remain a challenge as they can be easily disguised (e.g. sprayed on to writing paper) although dogs are now trained in their detection and the mandatory drug testing kits can now also detect NPS. In house training has promoted greater awareness and vigilance amongst staff but many of the supply routes remain the same.”

Source location

2017-0173-Response-by-HM-Prison-Probation-Service
Page 2 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reduce drone deliveries through police support, technological measures, intelligence gathering, targeted disruption, rapid-response searches and window repairs.

Verbatim wording from the response

“Drones are now a major threat to prison security with drone deliveries to Wandsworth extremely prevalent until September 2016, when a combination of police support, technological developments and more effective internal measures (intelligence gathering, disrupting particular prisoners, rapid response searches and fixing windows) led to a massive reduction. Since September 2016, there has been only one intelligence report relating to drones.”

Source location

2017-0173-Response-by-HM-Prison-Probation-Service
Page 2 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Change the prison to a smoke-free environment, banning all smoking to improve control of new psychoactive substances.

Verbatim wording from the response

“Finally, in the next year the prison is due to change to a “smoke free” environment. This will be a massive challenge but once implemented will mean that any form of smoking is banned, making it much more conspicuous and easier for the prison to tackle NPS meaning more effective control and deterring those involved.”

Source location

2017-0173-Response-by-HM-Prison-Probation-Service
Page 2 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue and disseminate guidance requiring prisons to maintain 24/7 emergency contact routes for families and share prisoner risk information appropriately.

Verbatim wording from the response

“Your report has been passed to the Safer Custody and Public Protection Group in Her Majesty’s Prison and Probation Service (HMPPS – the agency that has replaced NOMS), which is responsible for sharing learning from deaths in prison custody.”

Source location

2017-0173-Response-by-HM-Prison-Probation-Service
Page 1 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Identify and permanently exclude corrupt staff and volunteers involved in introducing contraband.

Verbatim wording from the response

“HMP Wandsworth has seen significant success identifying corrupt staff and volunteers in the last year. Several staff have been permanently excluded with one significant find of contraband leading to an ongoing police investigation.”

Source location

2017-0173-Response-by-HM-Prison-Probation-Service
Page 2 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Search prisoner mail and property, use dogs and x-ray screening where possible, and update property rules to reduce concealment and trafficking opportunities.

Verbatim wording from the response

“Mail and property sent to prisoners is searched and dogs are used wherever possible. An x-ray machine is used for property and the policy on property was updated in 2016, clarifying what prisoners are allowed to have in their cell, thus reducing available hiding places and means of trafficking.”

Source location

2017-0173-Response-by-HM-Prison-Probation-Service
Page 2 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide staff training to increase awareness and vigilance regarding drugs, new psychoactive substances and contraband.

Verbatim wording from the response

“HMP Wandsworth now has a robust multi-pronged approach in place to address this. Drug supply prevention is a continual challenge for all prisons and particularly a large inner city prison such as HMP Wandsworth. New psychoactive substances (NPS) present another aspect to this issue which the prison service was struggling with at the time of Mr Palmer’s death. NPS remain a challenge as they can be easily disguised (e.g. sprayed on to writing paper) although dogs are now trained in their detection and the mandatory drug testing kits can now also detect NPS. In house training has promoted greater awareness and vigilance amongst staff but many of the supply routes remain the same.”

Source location

2017-0173-Response-by-HM-Prison-Probation-Service
Page 2 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Search visitors before visits and prisoners after visits using available search methods, including the body scanner, BOSS chair and metal-detection wands.

Verbatim wording from the response

“In order to disrupt entry routes for illegal items and contraband, HMP Wandsworth now conduct searches of all visitors prior to the visit and search prisoners after visits. There are varying methods of prisoner searches, including rub-downs, full strip searches or using the prison’s new body scanner. The BOSS chair (which identifies whether a prisoner has secreted items anally) and metal detection wands are also available tools in the search for contraband items.”

Source location

2017-0173-Response-by-HM-Prison-Probation-Service
Page 2 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing emergency contact and information-sharing processes adequately address families’ reporting of prisoners’ health concerns.

Verbatim wording from the response

“Your first point is that there was no effective system by which the family of a prisoner can report their concerns about a prisoner’s health needs and be assured that this information will be disseminated appropriately.”

Source location

2017-0173-Response-by-HM-Prison-Probation-Service
Page 1 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing searches, detection measures, intelligence work and other controls adequately address contraband entering HMP Wandsworth.

Verbatim wording from the response

“At HMP Wandsworth, a Governor’s Order has been issued to all staff, stating that contact with prisoners’ families must be recorded on the National Offender Management Information system (NOMIS). This is to ensure dissemination of information to all departments including healthcare. You also expressed concern at what appeared to be ineffective steps taken to control the inflow of contraband material into the prison.”

Source location

2017-0173-Response-by-HM-Prison-Probation-Service
Page 2 · response
Published 4 August 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026