PFD report

Natasha Mary ADAMS · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 27 Apr 2022•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
4

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to follow the Care Management & CPA/Care Support Policy 2019 when downgrading levels of care
  2. Delays in auditing other patients' compliance with the Care Management & CPA/Care Support Policy 2019
    Part of recurring concern: Failure of care and safety auditing to identify deficiencies
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Complete an audit of compliance with the Care Management and CPA/Care Support Policy 2019 across other patients.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 April 2022.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to follow the Care Management & CPA/Care Support Policy 2019 when downgrading levels of care

Wider context from the report

“BSMHFT's Root Cause Analysis Report identified that in July 2021 Natasha's level of care level was downgraded from CPA to Care Support without clinicians following the trust's Care Management & CPA/Care Support Policy 2019. I heard evidence from Natasha's family this had a dramatic impact on Natasha's mental health. The RCA action plan identified the need to conduct an audit of other patients to check the trust's compliance with the Care Management & CPA/Care Support Policy 2019. The RCA Report was released in December 2021. The evidence was that 4 months later no action has been taken and other patients have not yet had their cases audited. The delay is the trust's Clinical Governance Committee needs to approve the audit process, which is unlikely to happen until the summer of 2022, and possibly not until as late as September 2022 because of staff holidays. In my view until such a delay is of serious concern and action should be taken to bring forward the audit. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in auditing other patients' compliance with the Care Management & CPA/Care Support Policy 2019

Wider context from the report

“BSMHFT's Root Cause Analysis Report identified that in July 2021 Natasha's level of care level was downgraded from CPA to Care Support without clinicians following the trust's Care Management & CPA/Care Support Policy 2019. I heard evidence from Natasha's family this had a dramatic impact on Natasha's mental health. The RCA action plan identified the need to conduct an audit of other patients to check the trust's compliance with the Care Management & CPA/Care Support Policy 2019. The RCA Report was released in December 2021. The evidence was that 4 months later no action has been taken and other patients have not yet had their cases audited. The delay is the trust's Clinical Governance Committee needs to approve the audit process, which is unlikely to happen until the summer of 2022, and possibly not until as late as September 2022 because of staff holidays. In my view until such a delay is of serious concern and action should be taken to bring forward the audit. ”

Is this part of a recurring concern?

Yes — Failure of care and safety auditing to identify deficiencies.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete an audit of compliance with the Care Management and CPA/Care Support Policy 2019 across other patients.

Verbatim wording from the response

“I understand that the report was given due to the lack of actions taken around the recommendation for the need to conduct an audit of other patients to check the trust's compliance with the Care Management & CPA/Care Support Policy 2019. Firstly I am very sorry that this action has not taken place. As a Trust we are taking our action plans very seriously and are working to improve patient care for the future, where lessons are identified within our Serious Incident reviews.”

Source location

2022-0124-Response-from-Birmingham-and-Solihull-Mental-Health-NHS-Foundation-Trust_Published
Page 1 · response
Published 29 April 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Report the audit results through the clinical governance group.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 29 April 2022.
  2. 2

    Implement changes identified in the action plan to improve patient care and safety.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 29 April 2022.
  3. 3

    Continue identifying further improvements to provide safe, high-quality care for service users.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 29 April 2022.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report the audit results through the clinical governance group.

Verbatim wording from the response

“With respect of this particular recommendation; the delays in completing our audit of compliance against our Care Programme Approach (CPA), the national care management approach in mental health, was due to capacity constraints caused by the recent Covid-19 Omicron surge and its effect on increasing staff sickness. I can now assure you that we are fully committed to accelerate the completion and reporting of this audit through our clinical governance route. The audit was undertaken by the Head of Nursing and Allied Health Professionals on 12 May 2022. I can confirm to you that the results from the audit showed that 80% of the patients reviewed had received a formal CPA review prior to any change. Whilst 20% of the records did not have formal CPA review completed there was evidence by the Care coordinator of the approach outlined in the policy. The policy states:”

Source location

2022-0124-Response-from-Birmingham-and-Solihull-Mental-Health-NHS-Foundation-Trust_Published
Page 1 · response
Published 29 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement changes identified in the action plan to improve patient care and safety.

Verbatim wording from the response

“We are committed to making the changes within the action plan as well as continually identifying where further improvements can be made to ensure safe and high-quality care for all of our service users now and in the future.”

Source location

2022-0124-Response-from-Birmingham-and-Solihull-Mental-Health-NHS-Foundation-Trust_Published
Page 2 · response
Published 29 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue identifying further improvements to provide safe, high-quality care for service users.

Verbatim wording from the response

“I understand that the report was given due to the lack of actions taken around the recommendation for the need to conduct an audit of other patients to check the trust's compliance with the Care Management & CPA/Care Support Policy 2019. Firstly I am very sorry that this action has not taken place. As a Trust we are taking our action plans very seriously and are working to improve patient care for the future, where lessons are identified within our Serious Incident reviews.”

Source location

2022-0124-Response-from-Birmingham-and-Solihull-Mental-Health-NHS-Foundation-Trust_Published
Page 1 · response
Published 29 April 2022

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026