PFD report

Peter Keith JONES · Prevention of Future Deaths report

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Issued 4 Feb 2025•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
6

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Concerns raised2

  1. Presence of flat-topped telephone hoods enabling suicide by hanging
  2. Failure to provide sufficient oversight of public reception areas from station offices
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Alter Forest Gate Police Station’s refurbishment design to improve PAO oversight from all front-counter positions.

    Stated by Metropolitan Police ServiceStated in progressThe respondent said that this action was in progress when they made their response on 6 February 2025.
  2. Action

    Survey active front counters to assess PAO visibility, IT access and CCTV monitoring capability.

    Stated by Metropolitan Police ServiceStated completedThe respondent said that this action was complete when they made their response on 6 February 2025.
  3. Action

    Refresh front-counter CCTV systems through the MPS CCTV Lifecycle Programme to enhance PAO monitoring capability.

    Stated by Metropolitan Police ServiceStated plannedThe respondent said that this action was planned when they made their response on 6 February 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Major retrospective layout changes are constrained by substantial investment requirements and site limitations preventing action without major reconfiguration.

    Stated by Metropolitan Police ServiceUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Presence of flat-topped telephone hoods enabling suicide by hanging

Wider context from the report

“The jury noted that without the presence of a flat topped telephone hood, there would have been no means for Mr Jones to take his life in this manner. However, I heard at inquest that the telephone hoods in Stoke Newington Police Station have been replaced since Mr Jones’s death, and the flat kind are nowhere else in the MPS estate. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide sufficient oversight of public reception areas from station offices

Wider context from the report

“The jury also found that there was an MPS failure to have sufficient oversight of the public reception area from “the box”, the area that faces out to the public reception area. I heard that every police station has a different geographical layout, and that some of these are old buildings. However, a senior police officer giving evidence did accept that station officers could be positioned in the box facing out towards the public area, rather than further into the office facing each other. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Alter Forest Gate Police Station’s refurbishment design to improve PAO oversight from all front-counter positions.

Verbatim wording from the response

“However, we have taken the opportunity to alter the design of the ongoing refurbishment of Forest Gate Police Station to ensure that the layout of the front counter and public waiting area will provide much improved oversight for PAOs, from all counter positions. The lessons learned from this will be incorporated in a forthcoming Front Counter Design Standard that will (after staff safety) prioritise clear sight lines and PAO workplace ergonomics for all new sites or major refurbishments.”

Source location

Response from MPS
Page 2 · response
Published 6 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Survey active front counters to assess PAO visibility, IT access and CCTV monitoring capability.

Verbatim wording from the response

“Following the receipt of this report, a survey into all active front counters across the MPS estate was commissioned (excluding permanently closed counters and those that are currently under refurbishment), and a Custody Centre which has a public waiting area but not a front counter area. The scope of the survey was to:”

Source location

Response from MPS
Page 1 · response
Published 6 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Refresh front-counter CCTV systems through the MPS CCTV Lifecycle Programme to enhance PAO monitoring capability.

Verbatim wording from the response

“Front counter CCTV systems are due to be refreshed over the next few years as part of the MPS’s CCTV Lifecycle Programme with the Mayor’s Office for Policing and Crime (MOPAC).”

Source location

Response from MPS
Page 2 · response
Published 6 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate refurbishment lessons into a Front Counter Design Standard prioritising clear sight lines and PAO workplace ergonomics.

Verbatim wording from the response

“However, we have taken the opportunity to alter the design of the ongoing refurbishment of Forest Gate Police Station to ensure that the layout of the front counter and public waiting area will provide much improved oversight for PAOs, from all counter positions. The lessons learned from this will be incorporated in a forthcoming Front Counter Design Standard that will (after staff safety) prioritise clear sight lines and PAO workplace ergonomics for all new sites or major refurbishments.”

Source location

Response from MPS
Page 2 · response
Published 6 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide all Public Access Officers with laptops to support work in front-counter areas and improve public-waiting-area oversight.

Verbatim wording from the response

“As a result of the survey and our findings, we have taken the following action:”

Source location

Response from MPS
Page 2 · response
Published 6 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind Public Access Officers to remain visible and position laptops to improve observation of public waiting areas.

Verbatim wording from the response

“As a result of the survey and our findings, we have taken the following action:”

Source location

Response from MPS
Page 2 · response
Published 6 February 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Major retrospective layout changes are constrained by substantial investment requirements and site limitations preventing action without major reconfiguration.

Verbatim wording from the response

“With respect to layout and design (to produce maximum visibility/oversight), retrospectively applying major changes to existing counter areas will require very substantial investment and there are significant spatial constraints at sites which will prevent such action without major site reconfiguration.”

Source location

Response from MPS
Page 2 · response
Published 6 February 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026