PFD report

Helena Kathleen Farrell · Prevention of Future Deaths report

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Issued 3 Jul 2014•South and East Cumbria

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
8

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
18

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Unrealistic school nurse service workload expectations
    Part of recurring concern: Insufficient qualified healthcare staffing capacity
  2. Failure to recognise escalating incident seriousness and frequency
  3. Inadequate CAMHS staffing numbers
    Part of recurring concern: Insufficient CAMHS staffing capacity and competence for safe carePart of recurring concern: Insufficient mental health service capacity for timely patient care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. Action

    Deliver the identified CAMHS staff training programme, including prioritised suicide-prevention training.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 3 July 2014.
  2. Action

    Reinforce recognition and action following incident escalation through training and supervision processes.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 3 July 2014.
  3. Action

    Redesign the CAMHS referral system with a 48-hour urgent-response target and electronic breach flagging and investigation.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 3 July 2014.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Individual community and voluntary controlled schools are legally responsible for deciding appointments and completing relevant employment checks for counsellors.

    Stated by Cumbria County CouncilRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unrealistic school nurse service workload expectations

Wider context from the report

“(4) As far as Cumbria County Council is concerned, they are involved because I understand they are responsible for provision of the school nurse service although they contract this out to the Partnership Trust but nonetheless the responsibility lies with Cumbria County Council. I thought that the expectations of the school nurse in this particular case were totally unrealistic. I heard in evidence that she was responsible for 5 senior schools and 20 or more feeder schools to those 5 senior schools and although the total number of pupils involved was not clear, it is obviously thousands rather than hundreds. She worked a 26 hour week, had 40 current cases at Kirkbie Kendal School alone. The provision of service at this level is totally unfair on the school nurse concerned, unrealistic in the sense that she seems to have expectations of a school nurse which one part time provider cannot meet. ”

Is this part of a recurring concern?

Yes — Insufficient qualified healthcare staffing capacity.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise escalating incident seriousness and frequency

Wider context from the report

“(3) Those dealing with Helena failed to recognise the escalation of the incidents in which she was involved in terms of their seriousness and their increasing frequency. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate CAMHS staffing numbers

Wider context from the report

“(2) Staffing levels at CAMHS were inadequate in terms of pure numbers and also in terms of experience and training in connection with teenagers. ”

Is this part of a recurring concern?

Yes — Insufficient CAMHS staffing capacity and competence for safe care; Insufficient mental health service capacity for timely patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to verify school counsellor updating, training and professional registration

Wider context from the report

“(5) The school’s counsellor had been in post for many years and there was no proof of her qualifications or her competence nor of update and training or registration with any professional body. The County Council needs to be more thorough with checking credentials. ”

Is this part of a recurring concern?

Yes — Inadequate professional registration and fitness-to-practise safeguards.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to verify school counsellor qualifications and competence

Wider context from the report

“(5) The school’s counsellor had been in post for many years and there was no proof of her qualifications or her competence nor of update and training or registration with any professional body. The County Council needs to be more thorough with checking credentials. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to follow up urgent CAMHS referrals after triage

Wider context from the report

“(1) As for CAMHS (part of the Foundation Trust) the referral system was not working adequately and the referral was not followed up after triage even though it was classified as urgent. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the CAMHS referral system to function adequately

Wider context from the report

“(1) As for CAMHS (part of the Foundation Trust) the referral system was not working adequately and the referral was not followed up after triage even though it was classified as urgent. ”

Is this part of a recurring concern?

Yes — Unreliable mental health referral pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient CAMHS staff experience and training in working with teenagers

Wider context from the report

“(2) Staffing levels at CAMHS were inadequate in terms of pure numbers and also in terms of experience and training in connection with teenagers. ”

Is this part of a recurring concern?

Yes — Insufficient CAMHS staffing capacity and competence for safe care.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver the identified CAMHS staff training programme, including prioritised suicide-prevention training.

Verbatim wording from the response

“The Trust, with commissioners, has fully implemented the recommendations of the independent, external review of CAMHS in 2012 which has resulted in the staffing levels across the service increasing from 45 to 63, with improved skill mixes and clear development plans. Significant training has been identified, planned and delivery has commenced. Suicide prevention training was prioritised and delivered as shown in the action plan, point 10.”

Source location

2014-0309-Response-by-Cumbria-NHS-Foundation-Trust
Page 2 · response
Published 3 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce recognition and action following incident escalation through training and supervision processes.

Verbatim wording from the response

“This is covered within the training provided and re-enforced through the supervision processes in the action plan.”

Source location

2014-0309-Response-by-Cumbria-NHS-Foundation-Trust
Page 2 · response
Published 3 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Redesign the CAMHS referral system with a 48-hour urgent-response target and electronic breach flagging and investigation.

Verbatim wording from the response

“The referral system has been significantly redesigned, as evidenced in the internal action plan at Appendix 1 (enclosed), points 5 and 6. The timescales for response to referrals deemed urgent is now 48 hours and any breaches are electronically flagged and investigated. Achievement of this demand target has been consistently high.”

Source location

2014-0309-Response-by-Cumbria-NHS-Foundation-Trust
Page 1 · response
Published 3 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase CAMHS staffing from 45 to 63 and improve skill mix through development plans.

Verbatim wording from the response

“The Trust, with commissioners, has fully implemented the recommendations of the independent, external review of CAMHS in 2012 which has resulted in the staffing levels across the service increasing from 45 to 63, with improved skill mixes and clear development plans. Significant training has been identified, planned and delivery has commenced. Suicide prevention training was prioritised and delivered as shown in the action plan, point 10.”

Source location

2014-0309-Response-by-Cumbria-NHS-Foundation-Trust
Page 2 · response
Published 3 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the Local Safeguarding Children Board to amend multiagency safeguarding systems.

Verbatim wording from the response

“We are working with the Local Safeguarding Children Board to amend the multiagency systems appropriately, and with Cumbria Partnership Foundation Trust to make the necessary changes within the School Nursing Service on a voluntary basis within the context of the existing contract. We will be building all necessary changes into the new service specification to be commissioned from October 2015.”

Source location

2014-0309-Response-by-Cumbria-County-Council
Page 2 · response
Published 3 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit a sample of schools’ compliance with counsellor qualification and clinical supervision duties, and present the results to the Local Safeguarding Children Board.

Verbatim wording from the response

“The Council has in the past reminded schools of their duty to ensure that counsellors are appropriately qualified with appropriate clinical supervision. Following your report we shall do so again by the end of September and will also undertake a sample audit later in the school year to ascertain from schools whether they have complied with their duty. The results of this audit will be presented to the Local Safeguarding Children’s Board.”

Source location

2014-0309-Response-by-Cumbria-County-Council
Page 2 · response
Published 3 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Build necessary School Nursing Service changes into the specification for commissioning from October 2015.

Verbatim wording from the response

“We are working with the Local Safeguarding Children Board to amend the multiagency systems appropriately, and with Cumbria Partnership Foundation Trust to make the necessary changes within the School Nursing Service on a voluntary basis within the context of the existing contract. We will be building all necessary changes into the new service specification to be commissioned from October 2015.”

Source location

2014-0309-Response-by-Cumbria-County-Council
Page 2 · response
Published 3 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with Cumbria Partnership Foundation Trust to make necessary changes within the School Nursing Service under the existing contract.

Verbatim wording from the response

“We are working with the Local Safeguarding Children Board to amend the multiagency systems appropriately, and with Cumbria Partnership Foundation Trust to make the necessary changes within the School Nursing Service on a voluntary basis within the context of the existing contract. We will be building all necessary changes into the new service specification to be commissioned from October 2015.”

Source location

2014-0309-Response-by-Cumbria-County-Council
Page 2 · response
Published 3 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a case audit of safeguarding and child protection arrangements within the School Nursing Service.

Verbatim wording from the response

“Your findings, together with the Cumbria Partnership Foundation Trust Serious Untoward Incident Report and the Serious Case Review Report, indicate a problem with capacity in the school nursing system meaning that school nurses are not able to devote the appropriate amount of time to cases that really need their input. We have therefore carried out a full case audit to determine whether the existing approach to safeguarding and child protection within the service could be improved. This audit has revealed a number of areas where the multiagency safeguarding system could be improved in order to reduce significantly the bureaucratic burden on school nursing, without increasing the risk to other children. This would clearly free up school nurse time to focus on other issues, including giving adequate time to individual cases where their input is most appropriate.”

Source location

2014-0309-Response-by-Cumbria-County-Council
Page 2 · response
Published 3 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind schools to ensure school counsellors are appropriately qualified and receive appropriate clinical supervision.

Verbatim wording from the response

“The Council has in the past reminded schools of their duty to ensure that counsellors are appropriately qualified with appropriate clinical supervision. Following your report we shall do so again by the end of September and will also undertake a sample audit later in the school year to ascertain from schools whether they have complied with their duty. The results of this audit will be presented to the Local Safeguarding Children’s Board.”

Source location

2014-0309-Response-by-Cumbria-County-Council
Page 2 · response
Published 3 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Fund three additional posts within the School Nursing Service to increase capacity.

Verbatim wording from the response

“Recognising the immediate pressure on the School Nursing Service, since April 2013 the Council has funded a further three posts within the service. However this has always been seen as a short term solution to relieve pressure while a more fundamental review of the service is undertaken.”

Source location

2014-0309-Response-by-Cumbria-County-Council
Page 2 · response
Published 3 July 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Individual community and voluntary controlled schools are legally responsible for deciding appointments and completing relevant employment checks for counsellors.

Verbatim wording from the response

“The Council does employ counsellors at Community and Voluntary Controlled Schools however deciding which staff are appointed and ensuring the relevant employment checks are completed is the legal responsibility of the individual school. The school must adhere to relevant safeguarding guidance and employment law.”

Source location

2014-0309-Response-by-Cumbria-County-Council
Page 2 · response
Published 3 July 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Academies and foundation or voluntary aided schools appoint and employ their counsellors, so responsibility for relevant checks rests with their governing bodies or academies.

Verbatim wording from the response

“The Council is not the employer of counsellors at Academies such as Kirkbie Kendal School or in Foundation or Voluntary Aided Schools. The Governing Body or the Academy appoints and employs all staff in these schools.”

Source location

2014-0309-Response-by-Cumbria-County-Council
Page 2 · response
Published 3 July 2014

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Participate fully in implementing the partnership response to the Serious Case Review.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 3 July 2014.
  2. 2

    Contract qualified third-sector providers to address increased waiting times in some areas.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 3 July 2014.
  3. 3

    Develop Tier 2 preventative mental-health services with commissioners and partners.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 3 July 2014.
  4. 4

    Educate referrers about alternative care and intervention options.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 3 July 2014.
  5. 5

    Develop the partnership response to the Local Safeguarding Children’s Board Serious Case Review questions.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 3 July 2014.
  6. 6

    Integrate Serious Case Review lessons into Trust work, particularly within the Children and Families Care Group.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 3 July 2014.
  7. 7

    Implement the recommendations from the Serious and Untoward Incident report action plan.

    Stated by North Cumbria Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 3 July 2014.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Participate fully in implementing the partnership response to the Serious Case Review.

Verbatim wording from the response

“The Trust has worked with the LSCB partners to develop the partnership response to the questions raised (Appendix 2) in the Serious Case Review and will play a full part in implementation. Lessons learned are integrated into the work of the Trust, especially within the Children and Families Care Group,”

Source location

2014-0309-Response-by-Cumbria-NHS-Foundation-Trust
Page 2 · response
Published 3 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Contract qualified third-sector providers to address increased waiting times in some areas.

Verbatim wording from the response

“The Trust is working with commissioners and partners to develop Tier 2 preventative services and is currently contracting with qualified Third Sector providers to address increased waiting times in some areas.”

Source location

2014-0309-Response-by-Cumbria-NHS-Foundation-Trust
Page 2 · response
Published 3 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop Tier 2 preventative mental-health services with commissioners and partners.

Verbatim wording from the response

“The Trust is working with commissioners and partners to develop Tier 2 preventative services and is currently contracting with qualified Third Sector providers to address increased waiting times in some areas.”

Source location

2014-0309-Response-by-Cumbria-NHS-Foundation-Trust
Page 2 · response
Published 3 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Educate referrers about alternative care and intervention options.

Verbatim wording from the response

“Additional work and education is underway with referrers to enable better understanding of the options for alternative care and intervention.”

Source location

2014-0309-Response-by-Cumbria-NHS-Foundation-Trust
Page 2 · response
Published 3 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop the partnership response to the Local Safeguarding Children’s Board Serious Case Review questions.

Verbatim wording from the response

“The Trust has worked with the LSCB partners to develop the partnership response to the questions raised (Appendix 2) in the Serious Case Review and will play a full part in implementation. Lessons learned are integrated into the work of the Trust, especially within the Children and Families Care Group,”

Source location

2014-0309-Response-by-Cumbria-NHS-Foundation-Trust
Page 2 · response
Published 3 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Integrate Serious Case Review lessons into Trust work, particularly within the Children and Families Care Group.

Verbatim wording from the response

“The Trust has worked with the LSCB partners to develop the partnership response to the questions raised (Appendix 2) in the Serious Case Review and will play a full part in implementation. Lessons learned are integrated into the work of the Trust, especially within the Children and Families Care Group,”

Source location

2014-0309-Response-by-Cumbria-NHS-Foundation-Trust
Page 2 · response
Published 3 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the recommendations from the Serious and Untoward Incident report action plan.

Verbatim wording from the response

“The recommendations contained in the action plan developed (Appendix 1) from the SUI Report, have been accepted and implemented in full.”

Source location

2014-0309-Response-by-Cumbria-NHS-Foundation-Trust
Page 2 · response
Published 3 July 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026