PFD report

Bridget GORMLEY · Prevention of Future Deaths report

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Issued 9 Feb 2023•Worcestershire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Lack of staff understanding of duties and responsibilities to update residents’ documentation
  2. Failure to consider measures to mitigate residents’ increased falls risk
    Part of recurring concern: Inadequate control of falls risks
  3. Failure to update residents’ falls risk assessment and care plan documentation following falls
    Part of recurring concern: Failure to update risk assessments after material changes or safety eventsPart of recurring concern: Inadequate control of falls risksPart of recurring concern: Unreliable documentation of falls-risk management
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Amend monthly clinical governance meetings to review each resident’s falls and falls history.

    Stated by Barchester Healthcare LimitedStated completedThe respondent said that this action was complete when they made their response on 14 April 2023.
  2. Action

    Introduce a regional falls champion forum chaired by divisional clinical lead nurses.

    Stated by Barchester Healthcare LimitedStated completedThe respondent said that this action was complete when they made their response on 14 April 2023.
  3. Action

    Develop Latimer Court checklists or prompts with the Clinical Development Nurse in line with the Falls Management Policy.

    Stated by Barchester Healthcare LimitedStated plannedThe respondent said that this action was planned when they made their response on 14 April 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The identified practice matters were unlikely to have affected the resident’s outcome.

    Stated by Barchester Healthcare LimitedDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of staff understanding of duties and responsibilities to update residents’ documentation

Wider context from the report

“(1) During the course of her evidence, the inquest heard that Mrs. Gormley had suffered four falls at Latimer Court between 31 March 2022 and 4 April 2022, and a further four falls between 12 July 2022 and 17 July 2022. Latimer Court’s registered home manager, ████████, conceded in her evidence that neither Mrs. Gormley’s Falls Risk Assessment document, nor her Falls Care plan document were updated following any of these falls, and that they should have been so updated. This meant that: (a) Staff at Latimer Court who were looking after Mrs. Gormley may not have been aware that she presented an increased risk of suffering a fall; and (b) Measures to mitigate that increased risk were not considered. Such measures could have included: (i) Asking a GP to refer Mrs. Gormley to the falls clinic; (ii) Placing a sensor mat by her bed or chair, to alert staff to when she was mobilising; (iii) Referring her to Occupational Therapy for mobility aids such as a walking stick or frame; (iv) Briefing staff at Latimer Court to intervene whenever Mrs. Gormley was seen mobilising by herself, and to offer her assistance. (2) ████████ was unable to explain why these important documents had not been updated as they should have been by staff at Latimer Court. There is therefore concern that staff at Latimer Court did not, and may still not understand their duties and responsibilities to update residents’ documentation in such circumstances. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consider measures to mitigate residents’ increased falls risk

Wider context from the report

“(1) During the course of her evidence, the inquest heard that Mrs. Gormley had suffered four falls at Latimer Court between 31 March 2022 and 4 April 2022, and a further four falls between 12 July 2022 and 17 July 2022. Latimer Court’s registered home manager, ████████, conceded in her evidence that neither Mrs. Gormley’s Falls Risk Assessment document, nor her Falls Care plan document were updated following any of these falls, and that they should have been so updated. This meant that: (a) Staff at Latimer Court who were looking after Mrs. Gormley may not have been aware that she presented an increased risk of suffering a fall; and (b) Measures to mitigate that increased risk were not considered. Such measures could have included: (i) Asking a GP to refer Mrs. Gormley to the falls clinic; (ii) Placing a sensor mat by her bed or chair, to alert staff to when she was mobilising; (iii) Referring her to Occupational Therapy for mobility aids such as a walking stick or frame; (iv) Briefing staff at Latimer Court to intervene whenever Mrs. Gormley was seen mobilising by herself, and to offer her assistance. (2) ████████ was unable to explain why these important documents had not been updated as they should have been by staff at Latimer Court. There is therefore concern that staff at Latimer Court did not, and may still not understand their duties and responsibilities to update residents’ documentation in such circumstances. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to update residents’ falls risk assessment and care plan documentation following falls

Wider context from the report

“(1) During the course of her evidence, the inquest heard that Mrs. Gormley had suffered four falls at Latimer Court between 31 March 2022 and 4 April 2022, and a further four falls between 12 July 2022 and 17 July 2022. Latimer Court’s registered home manager, ████████, conceded in her evidence that neither Mrs. Gormley’s Falls Risk Assessment document, nor her Falls Care plan document were updated following any of these falls, and that they should have been so updated. This meant that: (a) Staff at Latimer Court who were looking after Mrs. Gormley may not have been aware that she presented an increased risk of suffering a fall; and (b) Measures to mitigate that increased risk were not considered. Such measures could have included: (i) Asking a GP to refer Mrs. Gormley to the falls clinic; (ii) Placing a sensor mat by her bed or chair, to alert staff to when she was mobilising; (iii) Referring her to Occupational Therapy for mobility aids such as a walking stick or frame; (iv) Briefing staff at Latimer Court to intervene whenever Mrs. Gormley was seen mobilising by herself, and to offer her assistance. (2) ████████ was unable to explain why these important documents had not been updated as they should have been by staff at Latimer Court. There is therefore concern that staff at Latimer Court did not, and may still not understand their duties and responsibilities to update residents’ documentation in such circumstances. ”

Is this part of a recurring concern?

Yes — Failure to update risk assessments after material changes or safety events; Inadequate control of falls risks; Unreliable documentation of falls-risk management.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend monthly clinical governance meetings to review each resident’s falls and falls history.

Verbatim wording from the response

“entered onto the clinical governance system within 24 hours. To address this, we have amended our monthly clinical governance meeting requirements to include a review of falls for any one individual and their falls history. These meetings are minuted and require discussion of residents having a fall or found on the floor in line with Barchester’s Falls Management Policy to ensure that all measures are in place to mitigate the risk of further falls and that the relevant Healthcare Professionals and equipment is accessed and utilised. We have also introduced a regional falls champion forum, chaired by our Divisional clinical lead nurses. This will have an emphasis on prevention but also include reviews of individuals who have fallen, and the documentation required to support them and plan for their needs.”

Source location

Response from Barchester Healthcare
Page 3 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a regional falls champion forum chaired by divisional clinical lead nurses.

Verbatim wording from the response

“entered onto the clinical governance system within 24 hours. To address this, we have amended our monthly clinical governance meeting requirements to include a review of falls for any one individual and their falls history. These meetings are minuted and require discussion of residents having a fall or found on the floor in line with Barchester’s Falls Management Policy to ensure that all measures are in place to mitigate the risk of further falls and that the relevant Healthcare Professionals and equipment is accessed and utilised. We have also introduced a regional falls champion forum, chaired by our Divisional clinical lead nurses. This will have an emphasis on prevention but also include reviews of individuals who have fallen, and the documentation required to support them and plan for their needs.”

Source location

Response from Barchester Healthcare
Page 3 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop Latimer Court checklists or prompts with the Clinical Development Nurse in line with the Falls Management Policy.

Verbatim wording from the response

“Any checklists or prompts to be used at Latimer Court by the home team will be developed in liaison with the Clinical Development Nurse and will follow the requirements of the Falls Management Policy as to actions to be taken. As part of the training staff will be required to review the environment in which the residents live, practice writing risk assessments and consider how residents needs and risks may change and to develop professional curiosity about residents’ presentation and any referrals and actions that should flow from a falls incident.”

Source location

Response from Barchester Healthcare
Page 4 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the organisational Falls Management Policy and share the update with Latimer Court’s senior care team.

Verbatim wording from the response

“(e) Barchester’s Director of Nursing has undertaken a review of policies, processes and procedures in relation to falls and falls management. The Barchester Healthcare policy for Falls Management has been subsequently updated and this update has been shared by the General Manager of Latimer Court with the home team, specifically the senior care team whose responsibility it is to manage falls.”

Source location

Response from Barchester Healthcare
Page 3 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver refresher training at Latimer Court on completing documentation, including risk-related detail and timely updates.

Verbatim wording from the response

“(j) As part of the lessons learnt as identified by the General Manager at Latimer Court it was highlighted that staff required further training from the organisation’s Clinical Development Nurse in the approach to and completion of documentation. Specifically, when to complete documentation and the requisite detail to be included in the entries into documentation. Following completion of the inquest and receipt of the Regulation 28 Report, the Managing and Regional Directors have made arrangements for further refresher training to be delivered at Latimer Court with follow up by the Regional Manager and Quality”

Source location

Response from Barchester Healthcare
Page 3 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver refresher training at Latimer Court on the Falls Management Policy and post-fall risk-review procedures.

Verbatim wording from the response

“(k) As part of lessons learnt it is recognised by the General Manager at Latimer Court that staff require further training on the Barchester Falls Management Policy. If staff had followed the policy in this case, they would have followed the prompts to ensure that every aspect of the risk review was undertaken along with the immediate action following a fall or found on the floor incident. This includes consideration of the environmental orientation tool which should be completed preadmission and on admission and revisited following a fall. The Managing and Regional Directors have therefore made arrangements for further refresher training to be delivered at Latimer Court with follow up by the Regional Director and Quality Assurance Team. This will take place with the documentation training over the next 6 weeks and will be repeated as necessary.”

Source location

Response from Barchester Healthcare
Page 4 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and introduce a Post Falls Assessment Tool covering injury assessment, observations and escalation.

Verbatim wording from the response

“(f) Barchester Healthcare have also now developed and introduced a specific Post Falls Assessment Tool to aid with the assessment of a resident following a fall or found on floor incident. This assessment process explores pain, any bruising or wounds and any changes in limb movement or walking. It also makes clear the process and frequency of observations and escalation should there be a change from a resident’s baseline.”

Source location

Response from Barchester Healthcare
Page 3 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The identified practice matters were unlikely to have affected the resident’s outcome.

Verbatim wording from the response

“Following this very sad incident we have made a number of changes to the provision of care and services at Latimer Court, and these have been adopted across the organisation in other services and divisions where appropriate. For the purpose of this response, we have considered the concerns raised by you and where possible we have grouped together details of assurance measures where these appear to deal with more than one area of concern. Whilst it is unlikely that the matters referred to below would have affected the outcome for Mrs Gormley, there are matters of practice identified where the need for improvement has been recognised and dealt with.”

Source location

Response from Barchester Healthcare
Page 1 · response
Published 14 April 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Provide increased management and clinical support to Latimer Court while refresher training is embedded.

    Stated by Barchester Healthcare LimitedStated in progressThe respondent said that this action was in progress when they made their response on 14 April 2023.
  2. 2

    Recruit a permanent Deputy Manager to support the General Manager and Latimer Court team.

    Stated by Barchester Healthcare LimitedStated completedThe respondent said that this action was complete when they made their response on 14 April 2023.
  3. 3

    Deliver and cascade falls-awareness training through the Falls Fighter campaign across Barchester homes.

    Stated by Barchester Healthcare LimitedStated in progressThe respondent said that this action was in progress when they made their response on 14 April 2023.
  4. 4

    Display the Falls Management Policy flow chart for immediate post-fall action at Latimer Court care stations.

    Stated by Barchester Healthcare LimitedStated completedThe respondent said that this action was complete when they made their response on 14 April 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide increased management and clinical support to Latimer Court while refresher training is embedded.

Verbatim wording from the response

“(m) Finally, the General Manager at Latimer Court is being provided with increased support by the Managing and Regional Directors and the Clinical Development Nurse whilst the further refresher training is embedded, and a permanent Deputy Manager has been recruited to support the General Manager and the team at Latimer Court going forward.”

Source location

Response from Barchester Healthcare
Page 4 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit a permanent Deputy Manager to support the General Manager and Latimer Court team.

Verbatim wording from the response

“(m) Finally, the General Manager at Latimer Court is being provided with increased support by the Managing and Regional Directors and the Clinical Development Nurse whilst the further refresher training is embedded, and a permanent Deputy Manager has been recruited to support the General Manager and the team at Latimer Court going forward.”

Source location

Response from Barchester Healthcare
Page 4 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver and cascade falls-awareness training through the Falls Fighter campaign across Barchester homes.

Verbatim wording from the response

“(h) Barchester Healthcare have worked with RoSPA in the Falls Fighter campaign with the aim to raise awareness of falls. This has involved training across Barchester’s homes and cascading to team members and will continue as part of the ‘Falls Fighters’ campaign. Falls Fighters attend the monthly Clinical Governance meetings.”

Source location

Response from Barchester Healthcare
Page 3 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Display the Falls Management Policy flow chart for immediate post-fall action at Latimer Court care stations.

Verbatim wording from the response

“(g) Appendix 3 of the Barchester Falls Management Policy sets out a flow chart for immediate action following a fall or finding someone on the floor. This appendix is displayed in the care stations in the home for ease of reference for the senior care team and is intended to seek to ensure that due process is followed in each case.”

Source location

Response from Barchester Healthcare
Page 3 · response
Published 14 April 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026