PFD report

Christine Elizabeth GOULD (Chris) · Prevention of Future Deaths report

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Issued 28 May 2021•Cambridgeshire and Peterborough

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
16

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to consider credible alternative routes of access in post-death railway investigations
    Part of recurring concern: Ineffective controls preventing access to railway tracks
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Complete the installed 1.8-metre palisade fencing upgrades on the up-side boundary near Cherry Hinton Bypass and the adjacent footpath, Tesco and hospital cemetery.

    Stated by Network RailStated completedThe respondent said that this action was complete when they made their response on 2 June 2021.
  2. Action

    Renew and upgrade the remaining 1.04-kilometre up-side boundary to 1.8-metre palisade fencing between 2m 72ch and Teversham level crossing.

    Stated by Network RailStated plannedThe respondent said that this action was planned when they made their response on 2 June 2021.
  3. Action

    Require a recorded fence check within 48 hours after a fatality and share this guidance with Anglia Route operations and crime teams.

    Stated by Network RailStated completedThe respondent said that this action was complete when they made their response on 2 June 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    The British Transport Police has jurisdiction over post-incident investigations, and Network Rail relies on its investigation and conclusions after immediate actions.

    Stated by Network RailRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consider credible alternative routes of access in post-death railway investigations

Wider context from the report

“(1) Following completed suicides on the railway network BTP and Network Rail are both involved in considering further mitigating measures that may be appropriate at the location to guard against further fatalities. (2) In Chris’ case, earlier consideration to the fence boundary being a credible route of access may have led to the fence boundary being improved more quickly after her death. (3) I am concerned that your investigation into, and consideration of, Chris’ death did not keep a sufficiently open mind that she may have climbed the boundary fence to access the railway line. If similar assumptions are made in other investigations, there is a risk of future fatalities: there is a risk that mitigating measures will be missed if BTP and Network Rail too readily assume that one point of access to the railway was used when the evidence permits of credible alternative routes of access. Accordingly, I am concerned that action should be taken in the sphere of guidance in keeping an open mind in post-death investigations but the nature of any appropriate action to be taken is for your organisations to consider. ”

Is this part of a recurring concern?

Yes — Ineffective controls preventing access to railway tracks.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete the installed 1.8-metre palisade fencing upgrades on the up-side boundary near Cherry Hinton Bypass and the adjacent footpath, Tesco and hospital cemetery.

Verbatim wording from the response

“As was explained during the Inquest into Chris’s death, Network Rail is currently carrying out a fencing renewal which will upgrade the fencing between Cherry Hinton and Teversham level crossings to 1.8m palisade fencing (a Class I boundary measure). These works are ongoing and, at the time of drafting this letter, have reached the following stage. We have separately updated the Coroner on these works but include also below for completeness:”

Source location

2021-0185-Response-from-Network-Rail_Published
Page 1 · response
Published 2 June 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Renew and upgrade the remaining 1.04-kilometre up-side boundary to 1.8-metre palisade fencing between 2m 72ch and Teversham level crossing.

Verbatim wording from the response

“As was explained during the Inquest into Chris’s death, Network Rail is currently carrying out a fencing renewal which will upgrade the fencing between Cherry Hinton and Teversham level crossings to 1.8m palisade fencing (a Class I boundary measure). These works are ongoing and, at the time of drafting this letter, have reached the following stage. We have separately updated the Coroner on these works but include also below for completeness:”

Source location

2021-0185-Response-from-Network-Rail_Published
Page 1 · response
Published 2 June 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require a recorded fence check within 48 hours after a fatality and share this guidance with Anglia Route operations and crime teams.

Verbatim wording from the response

“Guidance has been shared within the Anglia Route (to the Operations Team and to the Route Crime Team) to reiterate that, following a fatality, a fence check of the area is to be carried out within 48 hours and a record of this made in the MOM report. This is an additional assurance to ensure Network Rail’s incident response is appropriately recorded, and is in addition to the BTP’s records and the Post Incident Site Report.”

Source location

2021-0185-Response-from-Network-Rail_Published
Page 2 · response
Published 2 June 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Renew the down-side boundary between Cherry Hinton Bypass and Old Fulbourn level crossings with upgraded fencing.

Verbatim wording from the response

“3. The down side is also being renewed between the Cherry Hinton Bypass level crossing and the Old Fulbourn level crossing. Works on this side of the railway commenced during the week commencing 28 June 2021, starting from the Cherry Hinton Bypass level crossing (2m 53ch) working back towards 2m 72ch (a distance of 0.38km). This is estimated to be completed by 23 July 2021.”

Source location

2021-0185-Response-from-Network-Rail_Published
Page 2 · response
Published 2 June 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make national Route Crime teams aware of the need to keep an open mind about track access when the access point is uncertain.

Verbatim wording from the response

“In light of this and the concerns raised in your report, Network Rail’s Route Crime teams nationally have been made aware of Chris’s case and the need to keep an open mind about access following a fatality where the point of access to the track is not definitively known. In addition, the reiteration”

Source location

2021-0185-Response-from-Network-Rail_Published
Page 2 · response
Published 2 June 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Apply revised post-incident site-visit procedures requiring incident-log review, pre-deployment liaison, assessment of multiple access points and repeat visits where necessary.

Verbatim wording from the response

“BTP has now implemented a procedural change for PISV whereby the DOCO will ensure the full incident log is read prior to a site visit, and liaison will take place prior to deployment with the Fatality Investigator (or SIO if unexplained or a child fatality) assigned to the investigation team when the access point isn’t immediately clear. This is to ensure the location subject to the PISV is the one established to have been used, or potentially include multiple points if entirely unknown. If at any point following completion of a PISV report, a location(s) other than that visited and referenced in the report is established to have been the point of entry, a second site visit to the correct location will be made and a new report is issued.”

Source location

2021-0185-Response-from-BTP_Published
Page 2 · response
Published 2 June 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver ongoing continuous professional development training on railway fatality scene assessments, rationale documentation, access-point evidence and geolocation tools.

Verbatim wording from the response

“The BTP Disruption Team review the Force’s frontline response to non-suspicious fatalities, through their assessments the identify areas of improvement and good practice. The Disruption Team have commenced a programme of regular “bite-sized” continuous professional development training sessions for police officers, one of these specifically targets scene assessments at railway fatality locations. Following the prevention of future deaths report, this training now incorporates renewed focus on attending officers comprehensively documenting their rationale following a scene assessment. The training also seeks to remind staff of how to use static railway infrastructure and modern technology such as the geolocation application What3Words, to provide precise positional locations for key evidential material (i.e. possible access points/recovered property from scenes).”

Source location

2021-0185-Response-from-BTP_Published
Page 2 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The British Transport Police has jurisdiction over post-incident investigations, and Network Rail relies on its investigation and conclusions after immediate actions.

Verbatim wording from the response

“Network Rail works closely with the BTP when fatalities sadly occur on the railway. In the immediate aftermath of an emergency incident, following report from a Train Driver to Network Rail Control, the duty Network Rail Mobile Operations Manager (MOM) attends site and liaises with the BTP. The BTP has jurisdiction in relation to such investigations. Initial investigations are undertaken during the emergency response to secure the area, which includes identifying any areas of the infrastructure that may require repair, including potential access points. Any immediate issues identified (such as damaged boundary fencing or potential access points as a result of branches or sagging etc) are escalated by the MOM within Network Rail fault control systems.”

Source location

2021-0185-Response-from-Network-Rail_Published
Page 2 · response
Published 2 June 2021

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Network Rail is responsible for deciding whether appropriate and proportionate action is needed to implement BTP’s proposed access-point improvements.

Verbatim wording from the response

“Through the changes that have been implemented to the structure of non-suspicious fatalities, the ongoing training of frontline staff around scene assessment and the preparing, production and submission of PISV reports, BTP has implemented robust procedures which significantly reduce the risk of mitigating measures being missed by the BTP during post-incident site visits. There is a structured process for the PISV reports to be passed on to Network Rail, whose responsibility it is to decide on any appropriate and proportionate action around the proposed improvement considerations highlighted by BTP.”

Source location

2021-0185-Response-from-BTP_Published
Page 2 · response
Published 2 June 2021

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. 1

    Work with Cambridgeshire local authority through the Suicide Prevention Steering Group.

    Stated by Network RailStated in progressThe respondent said that this action was in progress when they made their response on 2 June 2021.
  2. 2

    Operate live CCTV at Cherry Hinton Bypass level crossing.

    Stated by Network RailStated completedThe respondent said that this action was complete when they made their response on 2 June 2021.
  3. 3

    Work with Nottinghamshire University to consider technological mitigations.

    Stated by Network RailStated in progressThe respondent said that this action was in progress when they made their response on 2 June 2021.
  4. 4

    Maintain a 12-hour security team covering the Cambridge and Fulbourn area, including Cherry Hinton Bypass level crossing.

    Stated by Network RailStated completedThe respondent said that this action was complete when they made their response on 2 June 2021.
  5. 5

    Hold bi-monthly meetings with the hospital and use the Missing Service Users policy.

    Stated by Network RailStated completedThe respondent said that this action was complete when they made their response on 2 June 2021.
  6. 6

    Continue discussions between the Designing Out Crime Unit and Network Rail to establish regular meetings about submitted site-visit considerations.

    Stated by British Transport PoliceStated in progressThe respondent said that this action was in progress when they made their response on 2 June 2021.
  7. 7

    Provide post-incident site-visit reports and access-improvement considerations to railway representatives and Network Rail’s suicide prevention programme.

    Stated by British Transport PoliceStated plannedThe respondent said that this action was planned when they made their response on 2 June 2021.
  8. 8

    Conduct all Designing Out Crime Unit site visits with railway representatives.

    Stated by British Transport PoliceStated completedThe respondent said that this action was complete when they made their response on 2 June 2021.
  9. 9

    Implement a standardised Fatality Investigation Team structure with supervisory oversight and review meetings for non-suspicious fatalities.

    Stated by British Transport PoliceStated completedThe respondent said that this action was complete when they made their response on 2 June 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with Cambridgeshire local authority through the Suicide Prevention Steering Group.

Verbatim wording from the response

“Network Rail takes its responsibilities regarding suicide prevention very seriously and continues to work in partnership with the British Transport Police (BTP) and relevant stakeholders, including with the hospital given its proximity to the crossing. Additional mitigation measures remain under regular review as we seek to reduce the number of safety incidents. These measures have included:”

Source location

2021-0185-Response-from-Network-Rail_Published
Page 2 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate live CCTV at Cherry Hinton Bypass level crossing.

Verbatim wording from the response

“Network Rail takes its responsibilities regarding suicide prevention very seriously and continues to work in partnership with the British Transport Police (BTP) and relevant stakeholders, including with the hospital given its proximity to the crossing. Additional mitigation measures remain under regular review as we seek to reduce the number of safety incidents. These measures have included:”

Source location

2021-0185-Response-from-Network-Rail_Published
Page 2 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with Nottinghamshire University to consider technological mitigations.

Verbatim wording from the response

“Network Rail takes its responsibilities regarding suicide prevention very seriously and continues to work in partnership with the British Transport Police (BTP) and relevant stakeholders, including with the hospital given its proximity to the crossing. Additional mitigation measures remain under regular review as we seek to reduce the number of safety incidents. These measures have included:”

Source location

2021-0185-Response-from-Network-Rail_Published
Page 2 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a 12-hour security team covering the Cambridge and Fulbourn area, including Cherry Hinton Bypass level crossing.

Verbatim wording from the response

“Network Rail takes its responsibilities regarding suicide prevention very seriously and continues to work in partnership with the British Transport Police (BTP) and relevant stakeholders, including with the hospital given its proximity to the crossing. Additional mitigation measures remain under regular review as we seek to reduce the number of safety incidents. These measures have included:”

Source location

2021-0185-Response-from-Network-Rail_Published
Page 2 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold bi-monthly meetings with the hospital and use the Missing Service Users policy.

Verbatim wording from the response

“Network Rail takes its responsibilities regarding suicide prevention very seriously and continues to work in partnership with the British Transport Police (BTP) and relevant stakeholders, including with the hospital given its proximity to the crossing. Additional mitigation measures remain under regular review as we seek to reduce the number of safety incidents. These measures have included:”

Source location

2021-0185-Response-from-Network-Rail_Published
Page 2 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue discussions between the Designing Out Crime Unit and Network Rail to establish regular meetings about submitted site-visit considerations.

Verbatim wording from the response

“Though the PISV for Cherry Hinton was completed with a representative from Network Rail it is now standard practice that all DOCU visits are conducted with railway representatives ensuring a collaborative approach. The PISV report which includes considerations for improving an access point(s) will be provided to the attending Network Rail representative (or other railway infrastructure owning organisation, such as a Train Operating Company) and forwarded to Network Rail’s suicide prevention programme email. Conversation between BTP’s Designing Out Crime Unit and Network Rail is taking place with the aim of establishing regular meetings where considerations from previously submitted PISV report will be discussed.”

Source location

2021-0185-Response-from-BTP_Published
Page 2 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide post-incident site-visit reports and access-improvement considerations to railway representatives and Network Rail’s suicide prevention programme.

Verbatim wording from the response

“Though the PISV for Cherry Hinton was completed with a representative from Network Rail it is now standard practice that all DOCU visits are conducted with railway representatives ensuring a collaborative approach. The PISV report which includes considerations for improving an access point(s) will be provided to the attending Network Rail representative (or other railway infrastructure owning organisation, such as a Train Operating Company) and forwarded to Network Rail’s suicide prevention programme email. Conversation between BTP’s Designing Out Crime Unit and Network Rail is taking place with the aim of establishing regular meetings where considerations from previously submitted PISV report will be discussed.”

Source location

2021-0185-Response-from-BTP_Published
Page 2 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct all Designing Out Crime Unit site visits with railway representatives.

Verbatim wording from the response

“Though the PISV for Cherry Hinton was completed with a representative from Network Rail it is now standard practice that all DOCU visits are conducted with railway representatives ensuring a collaborative approach. The PISV report which includes considerations for improving an access point(s) will be provided to the attending Network Rail representative (or other railway infrastructure owning organisation, such as a Train Operating Company) and forwarded to Network Rail’s suicide prevention programme email. Conversation between BTP’s Designing Out Crime Unit and Network Rail is taking place with the aim of establishing regular meetings where considerations from previously submitted PISV report will be discussed.”

Source location

2021-0185-Response-from-BTP_Published
Page 2 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a standardised Fatality Investigation Team structure with supervisory oversight and review meetings for non-suspicious fatalities.

Verbatim wording from the response

“Since Chris’ death, the British Transport Police has undertaken organisational change in the management of non-suspicious fatalities. In April 2020 a single Fatality Investigation Team was created, from a position where there was the opportunity for regional differences across the Force in the management of such investigations, the BTP implemented a standardised structure. The structure includes two teams covering England and Wales, they are divided into North and South regions. Each team is supervised by a Detective Sergeant. Their role is to assess and formulate an investigative strategy at the outset identifying relevant lines of enquiry. In turn, the Detective Sergeants report into the Fatality Investigation Team Detective Inspector and a Detective Chief Inspector.”

Source location

2021-0185-Response-from-BTP_Published
Page 1 · response
Published 2 June 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026