PFD report

John LEE · Prevention of Future Deaths report

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Issued 6 Dec 2023•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Failure to provide mouth care to dementia patients on each occasion that they eat
    Part of recurring concern: Failure to provide oral care to vulnerable patients
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Review dementia patients’ admission care, dietary, swallow and mouth-care arrangements to identify safety improvements.

    Stated by Surrey and Sussex Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 11 December 2023.
  2. Action

    Introduce nurse-rounding documentation to record assistance offered, accepted or declined for food, fluids and mouth care.

    Stated by Surrey and Sussex Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 11 December 2023.
  3. Action

    Review Cerner mouth-care documentation and recommend changes, including an initial baseline assessment.

    Stated by Surrey and Sussex Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 11 December 2023.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide mouth care to dementia patients on each occasion that they eat

Wider context from the report

“The Court is concerned that there is a risk that dementia patients at the Trust are not receiving mouth care on each occasion that they eat and this presents a risk of future deaths. ”

Is this part of a recurring concern?

Yes — Failure to provide oral care to vulnerable patients.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review dementia patients’ admission care, dietary, swallow and mouth-care arrangements to identify safety improvements.

Verbatim wording from the response

“I asked ████████, Consultant Admiral Nurse for Dementia to review the care dementia patients receive specifically in relation to mouth care when eating and to include their dietary and swallow assessments from the time of their admission. The review included expertise from ████████, Mouthcare Lead; Clinical Lead for Speech and Language Therapy (SALT); and ████████, Chief Nurse Informatics Officer.”

Source location

Response from Surrey and Sussex Healthcare NHS Trust
Page 2 · response
Published 11 December 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce nurse-rounding documentation to record assistance offered, accepted or declined for food, fluids and mouth care.

Verbatim wording from the response

“4. Recommendation / Issue to be addressed: Mouth care matters. Staff complete mouthcare sections correctly on Cerner. Mouth care recommendation for patients who have been identified as a swallowing risk due to dysphagia. Action category: Directive. Action (SMART): Mouth care. Nurse rounding section (Assist with food/fluid/mouthcare). Record if assistance offered and accepted, declined etc. Action owner (job title): ████████ Deadline for action: Dec 2024 (dependent on Cerner being updated). Expected improvement / success measures: Improved recording of mouthcare assessment and provides evidence that mouthcare needs have been met. Audit results / evidence: Complete audit of use of Mouth care recording on Cerner of patients with dysphagia (from Cerner list of patients with Dysphagia).”

Source location

Response from Surrey and Sussex Healthcare NHS Trust
Page 4 · response
Published 11 December 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review Cerner mouth-care documentation and recommend changes, including an initial baseline assessment.

Verbatim wording from the response

“3. Recommendation / Issue to be addressed: Mouth care matters on Cerner. Review mouthcare documentation on Cerner with the electronic patient record team. Action category: Corrective. Action (SMART): Mouth care. Review and recommend changes to electronic recording of mouth care matters on Cerner. This will include Initial assessment to establish base line. Action owner (job title): ████████ Deadline for action: June 2024. Expected improvement / success measures: Improved recording of mouth care matters on Cerner. Audit results / evidence: Correct Cerner documentation in place and staff aware of where to record mouth care.”

Source location

Response from Surrey and Sussex Healthcare NHS Trust
Page 4 · response
Published 11 December 2023

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. 1

    Create a three-year strategy for safe, high-quality nutritional care.

    Stated by Surrey and Sussex Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 11 December 2023.
  2. 2

    Continue the rolling programme of SALT swallow-awareness training across wards and measure staff learning.

    Stated by Surrey and Sussex Healthcare NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 11 December 2023.
  3. 3

    Ensure identified swallowing concerns generate timely referrals to hospital Speech and Language Therapy.

    Stated by Surrey and Sussex Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 11 December 2023.
  4. 4

    Update and relaunch Red Tray guidance for patients needing additional eating support or modified-texture foods, with usage auditing.

    Stated by Surrey and Sussex Healthcare NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 11 December 2023.
  5. 5

    Display feeding plans and swallow strategies for at-risk patients and include dysphagia needs in ward induction for temporary staff.

    Stated by Surrey and Sussex Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 11 December 2023.
  6. 6

    Deliver a dysphagia-awareness event with internal and external communications, information materials and a staff evaluation survey.

    Stated by Surrey and Sussex Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 11 December 2023.
  7. 7

    Create a Food Strategy Nutrition Steering Group to monitor nutrition incidents, follow action plans and provide Board assurance.

    Stated by Surrey and Sussex Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 11 December 2023.
  8. 8

    Review the Oral Nutrition and Hydration meal-time policy to ensure it reflects current practice.

    Stated by Surrey and Sussex Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 11 December 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create a three-year strategy for safe, high-quality nutritional care.

Verbatim wording from the response

“A strategy document will also be created in the coming year which sets out how the Trust will ensure that it provides safe, high quality nutritional care for all, over the next 3 years.”

Source location

Response from Surrey and Sussex Healthcare NHS Trust
Page 2 · response
Published 11 December 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue the rolling programme of SALT swallow-awareness training across wards and measure staff learning.

Verbatim wording from the response

“5. Recommendation / Issue to be addressed: SALT to continue with Swallow awareness training rolling programme across wards. Action category: Preventative. Action (SMART): Promote increased awareness of swallowing difficulties and SALT strategies with supporting patients identified with swallowing difficulties. Action owner (job title): ████████ and SALT team. Deadline for action: April 2024. Expected improvement / success measures: Audit how many wards have undertaken training. Improved staff knowledge and awareness of dysphagia. Audit results / evidence: Feedback to Matrons wards that have participated in training and identify patients that need refresh training.”

Source location

Response from Surrey and Sussex Healthcare NHS Trust
Page 4 · response
Published 11 December 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure identified swallowing concerns generate timely referrals to hospital Speech and Language Therapy.

Verbatim wording from the response

“1. Recommendation / Issue to be addressed: Initial assessment. On and during the admission staff must record concerns regarding swallowing difficulties from patient observations/report from patient/family/carers and make referral for full assessment by Speech and Language Therapy. Action category: Preventative. Action (SMART): Ensure where concerns regarding a patient swallow is identified a referral is made to hospital Speech and language therapy service. Action owner (job title): ████████ Deadline for action: Feb 2024; Re-audit June 2024. Expected improvement / success measures: Spot audit of current inpatients with dementia, has swallowing concerns been heightened, has a referral to Speech and Language been made, has patient been assessed and recommendations made by SALT.”

Source location

Response from Surrey and Sussex Healthcare NHS Trust
Page 3 · response
Published 11 December 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update and relaunch Red Tray guidance for patients needing additional eating support or modified-texture foods, with usage auditing.

Verbatim wording from the response

“8. Red Tray guidance relaunch (policy being updated) discussed at nutrition steering group.”

Source location

Response from Surrey and Sussex Healthcare NHS Trust
Page 5 · response
Published 11 December 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Display feeding plans and swallow strategies for at-risk patients and include dysphagia needs in ward induction for temporary staff.

Verbatim wording from the response

“2. Recommendation / Issue to be addressed: Patient identification/visual cues. Where a patient has been assessed at risk from aspiration of food/fluid due to swallowing difficulties associate with dysphasia a clear plan is available on the patient. Action category: Preventative. Action (SMART): Feeding plan and swallow strategies are clearly displayed by bed side of patient assessed at being at risk.”

Source location

Response from Surrey and Sussex Healthcare NHS Trust
Page 3 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a dysphagia-awareness event with internal and external communications, information materials and a staff evaluation survey.

Verbatim wording from the response

“6. Swallow awareness event “Remember Dysphagia” Nutrition awareness 11–17 March and swallow awareness day nutrition week March 2024”

Source location

Response from Surrey and Sussex Healthcare NHS Trust
Page 5 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create a Food Strategy Nutrition Steering Group to monitor nutrition incidents, follow action plans and provide Board assurance.

Verbatim wording from the response

“The Trust will create a Food Strategy Nutrition Steering Group which will advise the Trust on all aspects of nutrition from food provision through to intravenous nutrition support. This group will monitor numbers and trends in incidents and ensure action plans are followed through; it will seek assurance of the nutrition and hydration elements of harm free care within the Trust and provide assurance to the Board via the Quality Committee by the Chair of Nutrition Steering Group. This will ensure that the Trust's systems in relation to both food and investigations are safe.”

Source location

Response from Surrey and Sussex Healthcare NHS Trust
Page 2 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Oral Nutrition and Hydration meal-time policy to ensure it reflects current practice.

Verbatim wording from the response

“7. Review Meal time policy (Oral Nutrition and Hydration policy)”

Source location

Response from Surrey and Sussex Healthcare NHS Trust
Page 5 · response
Published 11 December 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026