PFD report

Dr Geraint Brierley Hughes · Prevention of Future Deaths report

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Issued 16 Aug 2019•Cornwall and Isles of Scilly

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
12

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to complete formal carer assessments
    Part of recurring concern: Failure to provide timely and reliable carer assessments
  2. Lack of regular case-coordinator contact
  3. Failure to regularly update care plans and risk assessments
    Part of recurring concern: Unreliable care-planning processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Monitor Community Mental Health Team compliance using dashboards, reports and monthly performance meetings.

    Stated by Cornwall Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 18 October 2019.
  2. Action

    Request monthly community mental health reports on carers’ assessments offered and accepted.

    Stated by Cornwall Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 18 October 2019.
  3. Action

    Apply the Carers Policy and train staff on carers’ rights, assessments and related processes.

    Stated by Cornwall Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 18 October 2019.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete formal carer assessments

Wider context from the report

“In the Trust’s own Serious Incident Report and the separately conducted Domestic Homicide Review, it was noted that a formal carer’s assessment had not been completed with Doctor Hughes. It was noted that while this could not be said to have been causative of the outcome, nevertheless, it represented a departure from best practice. I was advised that the Trust’s electronic case management system (Rio) was now capable of customisation and had been adapted to ensure that a carer’s assessment was mandatory in cases where domestic abuse was present. ”

Is this part of a recurring concern?

Yes — Failure to provide timely and reliable carer assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of regular case-coordinator contact

Wider context from the report

“The reviews into the circumstances of this death had also identified a lack of regular contact by the case coordinator. In turn, this meant that care plans and risk assessments were not regularly updated. Of note, this has not been identified in the usual supervisory reviews. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to regularly update care plans and risk assessments

Wider context from the report

“The reviews into the circumstances of this death had also identified a lack of regular contact by the case coordinator. In turn, this meant that care plans and risk assessments were not regularly updated. Of note, this has not been identified in the usual supervisory reviews. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor Community Mental Health Team compliance using dashboards, reports and monthly performance meetings.

Verbatim wording from the response

“The Trust’s Community Mental Health Teams monitor compliance through a compliance dashboard. Individual members of the team can access their own compliance report. The compliance report details information including days since last appointment; care plan date and the number of days since the care plan was created; risk assessment date and days since last risk assessment. Where a care assessment or risk assessment is out of date this is highlighted in the compliance report in red providing a visual tool to assist with assessing compliance. Team managers also discuss compliance with individual team members within supervision.”

Source location

2019-0268-Response-by-Cornwall-Partnership-NHS-Trust
Page 3 · response
Published 18 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request monthly community mental health reports on carers’ assessments offered and accepted.

Verbatim wording from the response

“The Trust’s Carers Policy is currently being reviewed via the Trust’s Carers Committee which meets monthly and this provides a valuable forum for carers and for the Trust to consider improvements. The Trust’s Carers Lead requests monthly reports from the community mental health services in relation to the number of assessments offered and accepted. The Trust’s community mental health service are also proposing that the role of carers is to be part of the Trust’s 2021 quality account priority to continue to improve engagement with carers.”

Source location

2019-0268-Response-by-Cornwall-Partnership-NHS-Trust
Page 3 · response
Published 18 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Apply the Carers Policy and train staff on carers’ rights, assessments and related processes.

Verbatim wording from the response

“The Trust’s Carers Policy sets out how the Trust assesses, supports and responds to the needs of carers and records this information in RiO (electronic patient record system). The term “carer” refers to “someone who provides practical unpaid help or emotional support to family members, neighbours or friends who use the services of Cornwall Partnership NHS Foundation Trust” as defined in the Care Act 2014. The Policy has been produced by the Trust in consultation with patient and carer representatives and applies across all services. Training has been provided to staff on carers’ rights and processes.”

Source location

2019-0268-Response-by-Cornwall-Partnership-NHS-Trust
Page 2 · response
Published 18 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement structured recording and oversight of staff supervision under the revised Supervision Policy.

Verbatim wording from the response

“Supervision has always been available to staff but we now have better recording of supervision with much more structure and focus than previously. The Trust’s Supervision Policy was reviewed and re-written in May 2018 to provide a framework for the delivery of comprehensive, consistent and good quality supervision for all our staff. The policy deals with the three elements of a comprehensive supervision structure; managerial supervision, caseload supervision and clinical/ professional supervision. As a minimum caseload supervision should include a review of record keeping quality; frequency of contact; access to appropriate treatment; any cases currently subject to or which may be referred to Adult Safeguarding; any Child Safeguarding concerns; use of Routine Enquiry; non-attendance and subsequent management of cases; self-neglect and complex cases with multiple services are engaged.”

Source location

2019-0268-Response-by-Cornwall-Partnership-NHS-Trust
Page 3 · response
Published 18 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Trust’s Carers Policy through the monthly Carers Committee.

Verbatim wording from the response

“The Trust’s Carers Policy is currently being reviewed via the Trust’s Carers Committee which meets monthly and this provides a valuable forum for carers and for the Trust to consider improvements. The Trust’s Carers Lead requests monthly reports from the community mental health services in relation to the number of assessments offered and accepted. The Trust’s community mental health service are also proposing that the role of carers is to be part of the Trust’s 2021 quality account priority to continue to improve engagement with carers.”

Source location

2019-0268-Response-by-Cornwall-Partnership-NHS-Trust
Page 3 · response
Published 18 October 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Use routine enquiry to ask every patient about domestic abuse during mental health assessment.

    Stated by Cornwall Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 18 October 2019.
  2. 2

    Display carer information and maintain a carers’ group on Fletcher Ward.

    Stated by Cornwall Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 18 October 2019.
  3. 3

    Review the clinical risk policy’s potential mandatory questions at key points in the patient journey.

    Stated by Cornwall Partnership NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 18 October 2019.
  4. 4

    Hold carer events to obtain feedback and identify improvements to carer engagement.

    Stated by Cornwall Partnership NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 18 October 2019.
  5. 5

    Deliver staff awareness sessions on carers and the Triangle of Care.

    Stated by Cornwall Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 18 October 2019.
  6. 6

    Embed Triangle of Care standards across mental health services and continue developing a carer-inclusive organisational culture.

    Stated by Cornwall Partnership NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 18 October 2019.
  7. 7

    Maintain Carers’ Lead roles for inpatient wards, community mental health services and the Trust.

    Stated by Cornwall Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 18 October 2019.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    Mandatory questions at key points may be limited because clinical risk requires room for professional judgement.

    Stated by Cornwall Partnership NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.
  2. 2

    Routine enquiry may detect domestic abuse but is not specifically designed to identify patients as perpetrators.

    Stated by Cornwall Partnership NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use routine enquiry to ask every patient about domestic abuse during mental health assessment.

Verbatim wording from the response

“The intervention introduced in relation to domestic abuse is “routine enquiry.” The standard is that every patient should be asked as part of their mental health assessment whether they experience domestic abuse. In this instance, the patient could possibly have been considered a perpetrator, though this was unproven. Routine enquiry might detect this but is not specifically designed to do so.”

Source location

2019-0268-Response-by-Cornwall-Partnership-NHS-Trust
Page 3 · response
Published 18 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Display carer information and maintain a carers’ group on Fletcher Ward.

Verbatim wording from the response

“The impact of this is that carer information is readily displayed and a Carers Group has been established on Fletcher Ward, our inpatient acute admission psychiatric ward. Carer events have taken place and further carer events have been arranged. We hold these regularly in order that we can look at other ways in which we can gain feedback from carers. Raising awareness sessions regarding carers and the Triangle of Care have been delivered to staff.”

Source location

2019-0268-Response-by-Cornwall-Partnership-NHS-Trust
Page 2 · response
Published 18 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the clinical risk policy’s potential mandatory questions at key points in the patient journey.

Verbatim wording from the response

“The current review of the Trust’s clinical risk policy is considering the use of mandatory questions at key points in a patient journey. However, there are risks inherent in this which need to leave some room for clinical judgement.”

Source location

2019-0268-Response-by-Cornwall-Partnership-NHS-Trust
Page 3 · response
Published 18 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold carer events to obtain feedback and identify improvements to carer engagement.

Verbatim wording from the response

“The impact of this is that carer information is readily displayed and a Carers Group has been established on Fletcher Ward, our inpatient acute admission psychiatric ward. Carer events have taken place and further carer events have been arranged. We hold these regularly in order that we can look at other ways in which we can gain feedback from carers. Raising awareness sessions regarding carers and the Triangle of Care have been delivered to staff.”

Source location

2019-0268-Response-by-Cornwall-Partnership-NHS-Trust
Page 2 · response
Published 18 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver staff awareness sessions on carers and the Triangle of Care.

Verbatim wording from the response

“The impact of this is that carer information is readily displayed and a Carers Group has been established on Fletcher Ward, our inpatient acute admission psychiatric ward. Carer events have taken place and further carer events have been arranged. We hold these regularly in order that we can look at other ways in which we can gain feedback from carers. Raising awareness sessions regarding carers and the Triangle of Care have been delivered to staff.”

Source location

2019-0268-Response-by-Cornwall-Partnership-NHS-Trust
Page 2 · response
Published 18 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed Triangle of Care standards across mental health services and continue developing a carer-inclusive organisational culture.

Verbatim wording from the response

“The Trust is working to embed the Triangle of Care standards and has joined the Triangle of Care membership scheme committing to changing the culture of the organisation to one that is carer inclusive and supportive. The Triangle of Care is a therapeutic alliance between the service user, staff and the carer that promotes safety, supports recovery and sustains wellbeing of both. The Triangle of Care clearly identifies six key standards required to achieve better collaboration and partnership with carers in both the patient’s and carer’s journey through mental health services.”

Source location

2019-0268-Response-by-Cornwall-Partnership-NHS-Trust
Page 1 · response
Published 18 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain Carers’ Lead roles for inpatient wards, community mental health services and the Trust.

Verbatim wording from the response

“The Triangle of Care has been introduced across the Trust’s mental health in-patient and community mental health services and we now have Carers’ Leads within the inpatient mental health wards and community mental health service as well as a Carers Lead for the Trust.”

Source location

2019-0268-Response-by-Cornwall-Partnership-NHS-Trust
Page 2 · response
Published 18 October 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Mandatory questions at key points may be limited because clinical risk requires room for professional judgement.

Verbatim wording from the response

“The current review of the Trust’s clinical risk policy is considering the use of mandatory questions at key points in a patient journey. However, there are risks inherent in this which need to leave some room for clinical judgement.”

Source location

2019-0268-Response-by-Cornwall-Partnership-NHS-Trust
Page 3 · response
Published 18 October 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Routine enquiry may detect domestic abuse but is not specifically designed to identify patients as perpetrators.

Verbatim wording from the response

“The intervention introduced in relation to domestic abuse is “routine enquiry.” The standard is that every patient should be asked as part of their mental health assessment whether they experience domestic abuse. In this instance, the patient could possibly have been considered a perpetrator, though this was unproven. Routine enquiry might detect this but is not specifically designed to do so.”

Source location

2019-0268-Response-by-Cornwall-Partnership-NHS-Trust
Page 3 · response
Published 18 October 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026