Report evidence summary
Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised. 13
Sovereign Network Homes
Provide Knightleas Court person-centred fire risk assessments to the London Fire Brigade.
View source
Sovereign Network Homes
Review residents’ person-centred fire risk assessments periodically according to vulnerability, record residents needing evacuation assistance, and retain this information in premises information boxes.
View source
Sovereign Network Homes
Conduct additional telephone-based welfare checks with residents during periods when in-person person-centred risk assessment visits cannot occur.
View source
Sovereign Network Homes
Conduct annual fire risk assessments and assign risk-based target dates to improvements or additional requirements identified.
View source
Barnet Homes Limited
Pursue with the London Borough of Barnet a requirement for sheltered housing tenants to receive local fire and rescue service home fire safety visits.
View source
Barnet Homes Limited
Engage with reviews of telecare legislation and regulations.
View source
Barnet Homes Limited
Work with the Telecare Services Association to explore sustainable funding for full telecare systems for vulnerable residents.
View source
Barnet Homes Limited
Work with the London Fire Brigade to provide sheltered housing risk information electronically.
View source
Barnet Homes Limited
Carry out person-centred risk assessments for all sheltered housing tenants at move-in, annually, and when circumstances change.
View source
Barnet Homes Limited
Consider applying for Telecare Services Association accreditation as part of the wider service review.
View source
Barnet Homes Limited
Cooperate with fire risk assessment actions affecting Barnet Homes’ telecare service.
View source
Care Quality Commission
Work with the National Fire Chiefs Council to promote Person-Centred Fire Risk Assessments among registered providers and sheltered-housing landlords.
View source
Care Quality Commission
Train CQC inspectors in fire safety in supported housing through induction training.
View source
× Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to carry out comprehensive fire risk assessments
Wider context from the report “1. All Responsible Persons should carry out a comprehensive fire risk assessment that details the fire safety provisions that are in the property and where identified ensure that the recommended safety measures have been applied. It is not appropriate to ‘carry over’ identified actions from one fire risk assessment to another, without addressing those risks.
” Is this part of a recurring concern? Yes — Inadequate fire risk assessments .
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of compulsory telecare regulation and minimum standards
Wider context from the report “2. The London Fire Brigade believe that a review should be undertaken with regards to Telecare legislation and regulations. Currently this is an unregulated area and although there are British Standards and industry guidance, these are not compulsory . Legislation should clearly identify a Local Authority’s or responsible person(s) acting on behalf of the Local Authority’s responsibility to assess vulnerable individuals for telecare. This should include a checklist of factors, which should be assessed at regular intervals, with a clearly defined trigger for recommendation for telecare including linking to smoke detection and personal pendants. Legislation should also ensure minimum standards are enforced, practices are standardised and sanctions are available for serious breaches.
” Is this part of a recurring concern? Yes — Unreliable telecare service safety controls .
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Inadequate fire prevention systems in premises housing vulnerable individuals
Wider context from the report “7. Premises that knowingly house and provide a service for vulnerable individuals should ensure that their fire prevention , detection and response systems are adequate and appropriate.
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to address identified fire risks from fire risk assessments
Wider context from the report “1. All Responsible Persons should carry out a comprehensive fire risk assessment that details the fire safety provisions that are in the property and where identified ensure that the recommended safety measures have been applied. It is not appropriate to ‘carry over’ identified actions from one fire risk assessment to another, without addressing those risks .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to carry out person-centred risk assessments for sheltered and assisted living residents
Wider context from the report “6. Person Centred Risk Assessments should have been carried out for the residents of Knightlees Court and should be carried out as best practice for residents in Sheltered Accommodation /Assisted Living properties to ensure that needs are met and appropriate measures are in place to safeguard them. PCRAs should be reviewed on a regular basis, no less than every 12 months or when circumstances for the individual change, to ensure that support is appropriate to the individual’s current level of need.
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Inadequate fire detection systems in premises housing vulnerable individuals
Wider context from the report “7. Premises that knowingly house and provide a service for vulnerable individuals should ensure that their fire prevention, detection and response systems are adequate and appropriate.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to offer telecare to vulnerable people in need
Wider context from the report “3. Telecare is not always offered to vulnerable people or if individuals do receive it, is not always linked to smoke alarms or AFSS. Telecare is often at the cost of the individual or Local Authority which may be why a full telecare system is not offered or installed. The Telecare Services Association should consider exploring a sustainable funding source to enable all vulnerable residents in need of telecare to be provided with a full system.
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of Telecare Services Association accreditation
Wider context from the report “4. Barnet Assist are not Telecare Services Association (TSA) accredited , it is recommended that they become accredited. TSA accreditation ensures that companies agree to providing telecare that meets a set of standards, can receive additional training and encourages consistency in the industry. This should positively impact all service users.
” Is this part of a recurring concern? Yes — Unreliable telecare service safety controls .
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to regularly review person-centred risk assessments
Wider context from the report “6. Person Centred Risk Assessments should have been carried out for the residents of Knightlees Court and should be carried out as best practice for residents in Sheltered Accommodation /Assisted Living properties to ensure that needs are met and appropriate measures are in place to safeguard them. PCRAs should be reviewed on a regular basis, no less than every 12 months or when circumstances for the individual change , to ensure that support is appropriate to the individual’s current level of need.
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Inadequate fire response systems in premises housing vulnerable individuals
Wider context from the report “7. Premises that knowingly house and provide a service for vulnerable individuals should ensure that their fire prevention, detection and response systems are adequate and appropriate .
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to link telecare to smoke alarms or AFSS
Wider context from the report “3. Telecare is not always offered to vulnerable people or if individuals do receive it, is not always linked to smoke alarms or AFSS . Telecare is often at the cost of the individual or Local Authority which may be why a full telecare system is not offered or installed. The Telecare Services Association should consider exploring a sustainable funding source to enable all vulnerable residents in need of telecare to be provided with a full system.
” Open source report
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide Knightleas Court person-centred fire risk assessments to the London Fire Brigade.
Verbatim wording from the response “47. Following the lifting/relaxing of restrictions, all PCRAs have been reviewed. PCRAs for Knightleas Court have been provided to LFB, and no issues with these have been raised.”
Source location 2022-0054-Response-from-Network-Homes_Published.pdf Page 9 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review residents’ person-centred fire risk assessments periodically according to vulnerability, record residents needing evacuation assistance, and retain this information in premises information boxes.
Verbatim wording from the response “22. Under the NFCC Guidance for specialist housing it does not detail the frequency with which they should be reviewed. NH have adopted the standard template for PCRAs contained in that guidance.”
Source location 2022-0054-Response-from-Network-Homes_Published.pdf Page 6 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Conduct additional telephone-based welfare checks with residents during periods when in-person person-centred risk assessment visits cannot occur.
Verbatim wording from the response “46. During the Covid-19 pandemic, NH’s programme of reviewing PCRAs was delayed. In-person visits, a necessary step involved in conducting PCRAs, were not conducted so as to protect the residents from the significant risks from Covid – many of the residents were those most at risk from covid. NH conducted additional telephone-based welfare checks with residents during this so it could continue to provide the best level of support it could, given the difficult circumstances.”
Source location 2022-0054-Response-from-Network-Homes_Published.pdf Page 9 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Conduct annual fire risk assessments and assign risk-based target dates to improvements or additional requirements identified.
Verbatim wording from the response “35. NH has carried out a comprehensive Fire Risk Assessment for all of the areas of premises for which it is the Responsible Person. Fire Risk Assessments are reviewed every year at this site, or sooner if there is a significant change in the premises.”
Source location 2022-0054-Response-from-Network-Homes_Published.pdf Page 7 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Pursue with the London Borough of Barnet a requirement for sheltered housing tenants to receive local fire and rescue service home fire safety visits.
Verbatim wording from the response “5) Barnet Homes manages properties on behalf of the London Borough of Barnet (LBB) with whom the tenants have their tenancy agreements. Barnet Homes will pursue the recommendation with LBB to incorporate the requirement for Sheltered Housing tenants to have a home fire safety visit by the local fire and rescue service. Barnet Homes already has a memorandum of understanding with the London Fire Brigade (LFB), which includes a programme of staff training in identifying vulnerable residents and fire safety visits for its residents.”
Source location 2022-0054-Response-from-Barnet-Homes_Published.pdf Page 1 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Engage with reviews of telecare legislation and regulations.
Verbatim wording from the response “2) Barnet Homes undertakes to engage and co-operate with any review of telecare legislation and regulations and work to and, where possible, exceed any minimum standards introduced as a result.”
Source location 2022-0054-Response-from-Barnet-Homes_Published.pdf Page 1 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Work with the Telecare Services Association to explore sustainable funding for full telecare systems for vulnerable residents.
Verbatim wording from the response “3) Barnet Homes undertakes to engage and co-operate with the Telecare Services Association (TSA) in exploring sustainable funding sources to enable all vulnerable residents in need of telecare to be provided with a full system.”
Source location 2022-0054-Response-from-Barnet-Homes_Published.pdf Page 1 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Work with the London Fire Brigade to provide sheltered housing risk information electronically.
Verbatim wording from the response “6) Barnet Homes currently carries out Person Centred Risk Assessments (PCRAs) and prepares Personal Emergency Evacuation Plans (PEEPs) where appropriate, where the need is identified by Sheltered Housing Officers. Anonymised and colour coded versions of these are stored in the red Premises Information Boxes (PIBs) outside each Sheltered Housing scheme and are currently working closely with the LFB to provide the information to them electronically. Barnet Homes will now carry out PCRAs on all its Sheltered Housing tenants:”
Source location 2022-0054-Response-from-Barnet-Homes_Published.pdf Page 2 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Carry out person-centred risk assessments for all sheltered housing tenants at move-in, annually, and when circumstances change.
Verbatim wording from the response “6) Barnet Homes currently carries out Person Centred Risk Assessments (PCRAs) and prepares Personal Emergency Evacuation Plans (PEEPs) where appropriate, where the need is identified by Sheltered Housing Officers. Anonymised and colour coded versions of these are stored in the red Premises Information Boxes (PIBs) outside each Sheltered Housing scheme and are currently working closely with the LFB to provide the information to them electronically. Barnet Homes will now carry out PCRAs on all its Sheltered Housing tenants:”
Source location 2022-0054-Response-from-Barnet-Homes_Published.pdf Page 2 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Consider applying for Telecare Services Association accreditation as part of the wider service review.
Verbatim wording from the response “4) Barnet Assist is a member of the TSA, and we are actively considering whether to apply to be accredited as part of an ongoing wider service review which is due to conclude later this year. Barnet Assist already meets or exceeds the TSA targets for both call answering and mobile response.”
Source location 2022-0054-Response-from-Barnet-Homes_Published.pdf Page 1 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Cooperate with fire risk assessment actions affecting Barnet Homes’ telecare service.
Verbatim wording from the response “1) Whilst the property at Knighleas Court is not within the borough of Barnet, nor owned or managed by Barnet Homes, we undertake to co-operate with any actions carried out as part of a fire risk assessment that directly affect the service provided by Barnet Homes.”
Source location 2022-0054-Response-from-Barnet-Homes_Published.pdf Page 1 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Work with the National Fire Chiefs Council to promote Person-Centred Fire Risk Assessments among registered providers and sheltered-housing landlords.
Verbatim wording from the response “However, we do note your comments about the use of Person-Centred Fire Risk Assessments and recognise this as an important issue. CQC inspectors have been trained in fire safety in supported housing through their induction training, and this training is guided by the National Fire Chiefs Council’s very comprehensive guidance on Fire Safety in Specialised Housing. We are currently working closely with the National Fire Chief’s Council on how we can promote the use of Person-Centred Fire Risk Assessments further with both CQC registered providers and landlords of sheltered housing.”
Source location 2022-0054-Response-from-CQC_Published.pdf Page 1 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Train CQC inspectors in fire safety in supported housing through induction training.
Verbatim wording from the response “However, we do note your comments about the use of Person-Centred Fire Risk Assessments and recognise this as an important issue. CQC inspectors have been trained in fire safety in supported housing through their induction training, and this training is guided by the National Fire Chiefs Council’s very comprehensive guidance on Fire Safety in Specialised Housing. We are currently working closely with the National Fire Chief’s Council on how we can promote the use of Person-Centred Fire Risk Assessments further with both CQC registered providers and landlords of sheltered housing.”
Source location 2022-0054-Response-from-CQC_Published.pdf Page 1 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Fire safety obligations under the Regulatory Reform (Fire Safety) Order do not apply to individual flats or activities within them.
Verbatim wording from the response “14. Under Article 6(1)(a) RRO, none of the obligations under RRO (save in relation to Prohibition Notices, which is irrelevant here) apply to domestic premises. This means that, although the common parts of sheltered housing buildings (corridors, stairways etc) are covered by RRO, the individual flats themselves are not.”
Source location 2022-0054-Response-from-Network-Homes_Published.pdf Page 3 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Matters of Concern 2, 3 and 4 are not issues for the landlord to address.
Verbatim wording from the response “Matter of Concern 2:”
Source location 2022-0054-Response-from-Network-Homes_Published.pdf Page 7 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Existing fire prevention, detection and response systems are considered adequate and appropriate under applicable law and guidance.
Verbatim wording from the response “Matter of Concern 7:”
Source location 2022-0054-Response-from-Network-Homes_Published.pdf Page 9 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Making fire safety advice a mandatory tenancy condition is not considered appropriate because it exceeds legal obligations and relevant guidance.
Verbatim wording from the response “Matter of Concern 5:”
Source location 2022-0054-Response-from-Network-Homes_Published.pdf Page 8 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Person-centred risk assessments are not legally required, and relevant guidance does not recommend a maximum twelve-month review period.
Verbatim wording from the response “Matter of Concern 6:”
Source location 2022-0054-Response-from-Network-Homes_Published.pdf Page 8 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Changing tenancy terms would require extensive consideration, resident consultation and resident agreement.
Verbatim wording from the response “41. The changing of terms within tenancy agreements are of significant undertaking that requires consideration of a huge number of issues and requires consultation with, and the agreement of, residents. This is particularly so given that the suggestion at Matter of Concern 5 falls outwith the legal obligations of RRO, and is not even a recommendation within the relevant NFCC guidance.”
Source location 2022-0054-Response-from-Network-Homes_Published.pdf Page 8 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The fire service is responsible for arranging advice to residents on fire prevention and means of escape.
Verbatim wording from the response “42. Parliament chose, by enacting s6 Fire and Rescue Services Act 2004, to impose upon fire and rescue services the duty for making arrangements for the provision of advice to residents on fire prevention and means of escape. It is not appropriate for LFB or a Coroner to seek to circumvent this and to place the obligation on a third party such as NH. LFB is of course welcome to provide advice to residents, so as to comply with its obligation under s6 Fire and Rescue Services Act 2004, on a voluntary basis, and NH are happy to consider any practical requests from LFB about how it might reasonably assist in this regard.”
Source location 2022-0054-Response-from-Network-Homes_Published.pdf Page 8 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Recommendations requiring new fire safety legislation or policy change are matters for policy and guidance bodies, not individual dutyholders.
Verbatim wording from the response “7. Additionally, it is noted that in that letter, LFB’s recommendations were directed not just to NH and the other two recipients of the Regulation 28 Report, but also to The Home Office (Fire Policy team), the Care Quality Commission, All London Local Authorities, and the National Fire Chiefs Council. This would appear to be due to a recognition on the part of LFB that many of the “Matters of Concern” it raised make recommendations that go well beyond, and are in some cases incompatible with, current fire safety legislation and guidance. Such recommendations would therefore require new legislation or policy change, rather than action by individual dutyholders.”
Source location 2022-0054-Response-from-Network-Homes_Published.pdf Page 2 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Responsibility for fire risk assessment at the property is outside the respondent’s ownership and borough remit, except for actions directly affecting its service.
Verbatim wording from the response “1) Whilst the property at Knighleas Court is not within the borough of Barnet, nor owned or managed by Barnet Homes, we undertake to co-operate with any actions carried out as part of a fire risk assessment that directly affect the service provided by Barnet Homes.”
Source location 2022-0054-Response-from-Barnet-Homes_Published.pdf Page 1 · response Published 24 February 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The setting was not providing regulated activity and the individual received no care service, so regulatory inspection or further action was outside the remit.
Verbatim wording from the response “CQC is responsible for the regulation of providers and managers where they are carrying on a regulated activity as defined in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The setting where this incident occurred, Knightleas Court, is a sheltered housing service in Brent and is not registered with CQC as it is not providing any regulated activity. In addition, we have spoken with the London Borough of Brent adult social care team and have been advised that Mr Sean Ennis was not in receipt of any care service and as such we cannot inspect or take any further regulatory action in this case.”
Source location 2022-0054-Response-from-CQC_Published.pdf Page 1 · response Published 24 February 2022
Open published response