PFD report

Robert Glyn Hughes · Prevention of Future Deaths report

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Issued 11 Feb 2019•Gloucestershire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Inconsistent application of the triangle of care approach for seeking patient permission to approach the patient’s family
    Part of recurring concern: Failure to establish patients’ consent for family involvement in mental health care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Develop practice against the six Triangle of Care standards through executive oversight and Governance Committee monitoring.

    Stated by Gloucestershire Health and Care NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 24 May 2019.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inconsistent application of the triangle of care approach for seeking patient permission to approach the patient’s family

Wider context from the report

“(1) The triangle of care approach, where mental health team practitioners seek permission from the patient to approach the patient’s family, is not consistently applied. ”

Is this part of a recurring concern?

Yes — Failure to establish patients’ consent for family involvement in mental health care.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop practice against the six Triangle of Care standards through executive oversight and Governance Committee monitoring.

Verbatim wording from the response

“Our Triangle of Care membership started when the scheme was launched in 2015. Developing our practice to be in line with the six standards expected in the Triangle of Care (https://www.nhsconfed.org/~/media/Confederation/Files/public%20Access/Care Triangle.pdf) has been a dedicated practice development initiative, overseen at Executive level and its progress monitored by our Governance Committee, since that time.”

Source location

2019-0042-Response-by-2gether-NHS-Trust
Page 2 · response
Published 24 May 2019

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. 1

    Issue a Clinical Executives Practice Note on family and carer involvement to all clinical staff by June 2019.

    Stated by Gloucestershire Health and Care NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 24 May 2019.
  2. 2

    Continue work to maintain and further develop an organisational culture of communication and connection with carers and families.

    Stated by Gloucestershire Health and Care NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 24 May 2019.
  3. 3

    Progress a 2019/20 quality-improvement project embedding serious-incident learning into clinical practice, with governance and commissioner reporting.

    Stated by Gloucestershire Health and Care NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 24 May 2019.
  4. 4

    Deliver a Senior Leaders Forum session with Expert by Experience Carers to reinforce family and carer involvement by May 2019.

    Stated by Gloucestershire Health and Care NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 24 May 2019.
  5. 5

    Maintain and disseminate the Carers Charter through the website, clinical settings, board-level engagement and ongoing organisational profiling.

    Stated by Gloucestershire Health and Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 24 May 2019.
  6. 6

    Include carer involvement in Always Event initiatives by September 2019.

    Stated by Gloucestershire Health and Care NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 24 May 2019.
  7. 7

    Issue a Director of Quality staff blog addressing family and carer involvement by July 2019.

    Stated by Gloucestershire Health and Care NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 24 May 2019.
  8. 8

    Deliver a Carers Learning Update Week event for clinical staff in July 2019.

    Stated by Gloucestershire Health and Care NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 24 May 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue a Clinical Executives Practice Note on family and carer involvement to all clinical staff by June 2019.

Verbatim wording from the response

“In response to your report, we are proposing to progress the following to move towards this requirement:”

Source location

2019-0042-Response-by-2gether-NHS-Trust
Page 2 · response
Published 24 May 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue work to maintain and further develop an organisational culture of communication and connection with carers and families.

Verbatim wording from the response

“Our efforts to engage with all those involved in a person’s care remains a consistent thread throughout our services. We believe that communication and connections of the nature outlined above will contribute to improving patient safety and we will continue our work to ensure this culture in maintained and further developed in all parts of our organisation.”

Source location

2019-0042-Response-by-2gether-NHS-Trust
Page 3 · response
Published 24 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Progress a 2019/20 quality-improvement project embedding serious-incident learning into clinical practice, with governance and commissioner reporting.

Verbatim wording from the response

“As part of our ongoing Quality Improvement work, led by our Director of Quality, we are progressing a project throughout 2019/20 to further our work to effectively embed lessons learned from serious incident investigations into clinical practice. We will be reporting this through our Trust Governance committee and to our Commissioners. This work will also be closely aligned to work that is under way in the county alongside Public Health colleagues and the CCG to reduce suicides, in line with national plans such as the Inpatient Zero Suicide initiative. Progress on this will also be reported to our Trust Governance committee, our Commissioners and NHS Improvement.”

Source location

2019-0042-Response-by-2gether-NHS-Trust
Page 2 · response
Published 24 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a Senior Leaders Forum session with Expert by Experience Carers to reinforce family and carer involvement by May 2019.

Verbatim wording from the response

“In response to your report, we are proposing to progress the following to move towards this requirement:”

Source location

2019-0042-Response-by-2gether-NHS-Trust
Page 2 · response
Published 24 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain and disseminate the Carers Charter through the website, clinical settings, board-level engagement and ongoing organisational profiling.

Verbatim wording from the response

“We recognise the need and benefits for our service users, their careers and our staff which can flow from us establishing a strong working partnership with family members in our delivery of care and support. In 2011, we published a Carers Charter which was developed with local people who both used our services and cared for people who used our services. This is published on our website, is still displayed in clinical settings, was launched at a Board level listening and learning event with local families and continues to be profiled throughout our work.”

Source location

2019-0042-Response-by-2gether-NHS-Trust
Page 1 · response
Published 24 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include carer involvement in Always Event initiatives by September 2019.

Verbatim wording from the response

“In response to your report, we are proposing to progress the following to move towards this requirement:”

Source location

2019-0042-Response-by-2gether-NHS-Trust
Page 2 · response
Published 24 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue a Director of Quality staff blog addressing family and carer involvement by July 2019.

Verbatim wording from the response

“In response to your report, we are proposing to progress the following to move towards this requirement:”

Source location

2019-0042-Response-by-2gether-NHS-Trust
Page 2 · response
Published 24 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a Carers Learning Update Week event for clinical staff in July 2019.

Verbatim wording from the response

“In response to your report, we are proposing to progress the following to move towards this requirement:”

Source location

2019-0042-Response-by-2gether-NHS-Trust
Page 2 · response
Published 24 May 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026