PFD report

Jacqueline JOSEPH · Prevention of Future Deaths report

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Issued 19 Feb 2026•Bedfordshire and Luton

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
15

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Concerns raised1

  1. Incorrect installation of battery-operated smoke alarms
    Part of recurring concern: Failure to provide smoke alarms in occupied accommodation
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Survey leased properties to verify alarm compliance and replace alarms approaching the end of their service life.

    Stated by SquaredStated plannedThe respondent said that this action was planned when they made their response on 23 February 2026.
  2. Action

    Survey identified alarm issues and remedy confirmed failures through emergency repairs.

    Stated by SquaredStated in progressThe respondent said that this action was in progress when they made their response on 23 February 2026.
  3. Action

    Complete a comprehensive smoke and carbon monoxide alarm audit across all let homes.

    Stated by SquaredStated completedThe respondent said that this action was complete when they made their response on 23 February 2026.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Incorrect installation of battery-operated smoke alarms

Wider context from the report

“The premises is a housing association property and Squared (Luton Community Housing Ltd) is the organisation responsible for this property and various other housing association properties and the evidence heard at the inquest was that the premises had two incorrectly installed battery-operated smoke alarms. ”

Is this part of a recurring concern?

Yes — Failure to provide smoke alarms in occupied accommodation.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Survey leased properties to verify alarm compliance and replace alarms approaching the end of their service life.

Verbatim wording from the response

“For properties where we do not hold the freehold (leased properties), we will undertake surveys to ensure that all alarms are compliant and are replaced as they approach the end of their service life. | Start date 20th April 2026 Target completion date 29th May 2026”

Source location

2026-0102 - Response from Squared
Page 4 · response
Published 23 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Survey identified alarm issues and remedy confirmed failures through emergency repairs.

Verbatim wording from the response

“For the maximum avoidance of any doubt, a comprehensive smoke and CO alarm audit has been completed across all homes let by Squared (whether we own the freehold or not) to confirm that all devices are fitted in accordance with Smoke and Carbon Monoxide Alarm (Amendment) Regulations 2022 and are in good working order. All issues identified are being surveyed and any confirmed failures are being remedied without delay through emergency repairs. | Audit completed Surveys in progress with target completion date of 30th May 2026”

Source location

2026-0102 - Response from Squared
Page 2 · response
Published 23 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a comprehensive smoke and carbon monoxide alarm audit across all let homes.

Verbatim wording from the response

“For the maximum avoidance of any doubt, a comprehensive smoke and CO alarm audit has been completed across all homes let by Squared (whether we own the freehold or not) to confirm that all devices are fitted in accordance with Smoke and Carbon Monoxide Alarm (Amendment) Regulations 2022 and are in good working order. All issues identified are being surveyed and any confirmed failures are being remedied without delay through emergency repairs. | Audit completed Surveys in progress with target completion date of 30th May 2026”

Source location

2026-0102 - Response from Squared
Page 2 · response
Published 23 February 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. 1

    Place alarm replacement updates on the next Customer Engagement Group meeting agenda.

    Stated by SquaredStated plannedThe respondent said that this action was planned when they made their response on 23 February 2026.
  2. 2

    Write to customers about smoke and carbon monoxide alarm safety and repeat the communication every six months.

    Stated by SquaredStated completedThe respondent said that this action was complete when they made their response on 23 February 2026.
  3. 3

    Implement person-centred fire risk assessments and Personal Emergency Evacuation Plans for customers whose needs may affect fire safety or evacuation.

    Stated by SquaredStated in progressThe respondent said that this action was in progress when they made their response on 23 February 2026.
  4. 4

    Implement a rolling programme replacing smoke, heat and carbon monoxide alarms at the manufacturer-recommended ten-year lifespan.

    Stated by SquaredStated completedThe respondent said that this action was complete when they made their response on 23 February 2026.
  5. 5

    Consider promoting smoke-free homes through the Customer Engagement Group and Leadership Team.

    Stated by SquaredStated plannedThe respondent said that this action was planned when they made their response on 23 February 2026.
  6. 6

    Circulate a focused safety bulletin to frontline team members and repeat it quarterly.

    Stated by SquaredStated completedThe respondent said that this action was complete when they made their response on 23 February 2026.
  7. 7

    Enhance tenancy sign-up by testing alarms and obtaining customer confirmation that they work.

    Stated by SquaredStated completedThe respondent said that this action was complete when they made their response on 23 February 2026.
  8. 8

    Include smoke, heat and carbon monoxide alarm updates in monthly Leadership and quarterly Board reports.

    Stated by SquaredStated plannedThe respondent said that this action was planned when they made their response on 23 February 2026.
  9. 9

    Review identification of customers needing additional fire safety support and referral to partner agencies.

    Stated by SquaredStated plannedThe respondent said that this action was planned when they made their response on 23 February 2026.
  10. 10

    Scope and determine timings for commissioning an internal audit or independent review of fire safety controls.

    Stated by SquaredStated in progressThe respondent said that this action was in progress when they made their response on 23 February 2026.
  11. 11

    Review how customers needing practical support or adjusted alarm arrangements are identified and supported consistently.

    Stated by SquaredStated plannedThe respondent said that this action was planned when they made their response on 23 February 2026.
  12. 12

    Prioritise tenancy audits for known vulnerable customers to update relevant safety data.

    Stated by SquaredStated in progressThe respondent said that this action was in progress when they made their response on 23 February 2026.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Place alarm replacement updates on the next Customer Engagement Group meeting agenda.

Verbatim wording from the response

“We plan to include smoke, heat, and CO alarm replacement updates as an agenda item at our next Customer Engagement Group meeting, to ensure ongoing customer involvement and feedback. | Customer Engagement Group meeting 28th April 2026”

Source location

2026-0102 - Response from Squared
Page 4 · response
Published 23 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Write to customers about smoke and carbon monoxide alarm safety and repeat the communication every six months.

Verbatim wording from the response

“We have written to all customers to reinforce the importance of smoke and carbon monoxide alarm safety.”

Source location

2026-0102 - Response from Squared
Page 3 · response
Published 23 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement person-centred fire risk assessments and Personal Emergency Evacuation Plans for customers whose needs may affect fire safety or evacuation.

Verbatim wording from the response

“We will proactively implement person centred fire risk assessments and put Personal Emergency Evacuation Plans (PEEPs) in place for customers whose mobility, disability, health or support needs may affect fire safety or their ability to evacuate safely. We will identify customers with needs that may impact fire safety or evacuation to carry out a person centred fire risk assessments and PEEPs where appropriate, prioritising those with known and existing vulnerabilities. In parallel, we will review how customers who are housebound, immobile, or otherwise have relevant support needs are identified, and how they are considered for referral to partner agencies for additional fire safety support where appropriate. | Start date 13th April 2026 Target date for completion 17th July 2026 and then ongoing”

Source location

2026-0102 - Response from Squared
Page 3 · response
Published 23 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a rolling programme replacing smoke, heat and carbon monoxide alarms at the manufacturer-recommended ten-year lifespan.

Verbatim wording from the response

“Actions Proposed | Status In addition to our statutory obligations, we have implemented a planned rolling programme to replace smoke, heat and carbon monoxide alarms upon reaching the manufacturer-recommended 10-year lifespan. This | Start date 23rd April 2026 and rolling”

Source location

2026-0102 - Response from Squared
Page 3 · response
Published 23 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider promoting smoke-free homes through the Customer Engagement Group and Leadership Team.

Verbatim wording from the response

“Consideration to be given to promoting smoke-free homes as part of our wider approach to improving fire safety and customer wellbeing with our Customer Engagement Group | Customer Engagement Group meeting 28th April 2026 Leadership meeting 30th April 2026”

Source location

2026-0102 - Response from Squared
Page 4 · response
Published 23 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Circulate a focused safety bulletin to frontline team members and repeat it quarterly.

Verbatim wording from the response

“We have circulated a focused bulletin to frontline team members, reiterating their critical responsibility in maintaining customer safety by ensuring smoke, heat, and CO alarms are correctly managed. | Completed 16th March 2026 To be repeated quarterly”

Source location

2026-0102 - Response from Squared
Page 3 · response
Published 23 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enhance tenancy sign-up by testing alarms and obtaining customer confirmation that they work.

Verbatim wording from the response

“We have enhanced our customer sign-up process so that, not only are alarms tested at the start of the tenancy, but the customers are asked to confirm that they are satisfied they are in working order. | Completed 3rd March 2026 and ongoing”

Source location

2026-0102 - Response from Squared
Page 3 · response
Published 23 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include smoke, heat and carbon monoxide alarm updates in monthly Leadership and quarterly Board reports.

Verbatim wording from the response

“Future monthly Leadership and quarterly Board reports will now include smoke, heat and CO alarms updates. | Leadership Team Meeting 30th April 2026 and ongoing Board meeting 27th May 2026 and ongoing”

Source location

2026-0102 - Response from Squared
Page 4 · response
Published 23 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review identification of customers needing additional fire safety support and referral to partner agencies.

Verbatim wording from the response

“We will proactively implement person centred fire risk assessments and put Personal Emergency Evacuation Plans (PEEPs) in place for customers whose mobility, disability, health or support needs may affect fire safety or their ability to evacuate safely. We will identify customers with needs that may impact fire safety or evacuation to carry out a person centred fire risk assessments and PEEPs where appropriate, prioritising those with known and existing vulnerabilities. In parallel, we will review how customers who are housebound, immobile, or otherwise have relevant support needs are identified, and how they are considered for referral to partner agencies for additional fire safety support where appropriate. | Start date 13th April 2026 Target date for completion 17th July 2026 and then ongoing”

Source location

2026-0102 - Response from Squared
Page 3 · response
Published 23 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Scope and determine timings for commissioning an internal audit or independent review of fire safety controls.

Verbatim wording from the response

“To support robust implementation and provide independent assurance, we are considering commissioning an internal audit or other independent review of our fire safety controls. | Scoping and timings to be confirmed by 17th July 2026”

Source location

2026-0102 - Response from Squared
Page 4 · response
Published 23 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review how customers needing practical support or adjusted alarm arrangements are identified and supported consistently.

Verbatim wording from the response

“While customers are ordinarily encouraged to test alarms, report faults and replace batteries (where this is their responsibility), we recognise that some customers will require practical support or adjusted arrangements, and we will be reviewing how this is identified and provided consistently. | Customer communication completed 10th March 2026 To be repeated 6 monthly Review 1st May 2026”

Source location

2026-0102 - Response from Squared
Page 3 · response
Published 23 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prioritise tenancy audits for known vulnerable customers to update relevant safety data.

Verbatim wording from the response

“Tenancy audits prioritised for known vulnerable, relevant customers to ensure data is accurate and up to date. | Start date 13th April 2026 Target date for completion 12th June 2026”

Source location

2026-0102 - Response from Squared
Page 3 · response
Published 23 February 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026