PFD report

Theo Jude BRENNAN-HULME · Prevention of Future Deaths report

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Issued 15 Feb 2022•Norfolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
12

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to conduct an immediate check or discussion before discharge from the Community Team following assessment
    Part of recurring concern: Unsafe discharge, closure or withdrawal of mental health services
  2. Persistence of a bullying and harassment culture within the Crisis Resolution Home Treatment Team
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Maintain confidential and direct routes for staff to raise concerns, including senior leaders, the Freedom to Speak Up Guardian and Cultural Champions.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 21 February 2022.
  2. Action

    Improve team culture through management changes, away days and a renewed focus on staff wellbeing.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 21 February 2022.
  3. Action

    Undertake targeted listening events with teams across the Trust as part of the cultural improvement strategy.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 21 February 2022.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Existing discharge safeguards require contact, case-by-case decisions, multidisciplinary communication and follow-up to support safe discharge decisions.

    Stated by Norfolk and Suffolk NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct an immediate check or discussion before discharge from the Community Team following assessment

Wider context from the report

“2. Following an Assessment, a person is still discharged from the Community Team without any immediate “check” or discussion as to the correctness of this decision. It was heard that following Theo’s death immediate discharge from the Community Team following assessment is relatively rare. In these circumstances, such a discussion would not place an onerous burden on the Team and would enable a review of the discharging decision to be undertaken to ensure it is the correct decision. ”

Is this part of a recurring concern?

Yes — Unsafe discharge, closure or withdrawal of mental health services.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Persistence of a bullying and harassment culture within the Crisis Resolution Home Treatment Team

Wider context from the report

“1. Evidence was heard of a historic culture of bullying and harassment within the Crisis Resolution Home Treatment Team which has led to a loss of compassion in some instances with the view that some suicides are ‘inevitable’ and some reluctance to recognise when cases should be referred to the Team. Work has been undertaken by the Trust to improve such cultural attitudes. However, it was recognised in evidence that there is “still a distance to go” and areas where the culture needs to change. It is of concern that this culture remains three years following Theo’s death ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain confidential and direct routes for staff to raise concerns, including senior leaders, the Freedom to Speak Up Guardian and Cultural Champions.

Verbatim wording from the response

“The team have worked hard to challenge, address and improve in respect of a “bullying” culture, in part this has been progressed through the change in management of the team, away days and renewed focus on staff wellbeing. This includes ensuring that the team are aware of how to raise concerns whether in confidence or directly to senior leaders within the organisation, or through the Freedom to Speak Up Guardian and/or Cultural Champions in post across all service lines.”

Source location

2022-0049-Response-from-Hellesdon-Hospital_Published
Page 2 · response
Published 21 February 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve team culture through management changes, away days and a renewed focus on staff wellbeing.

Verbatim wording from the response

“The team have worked hard to challenge, address and improve in respect of a “bullying” culture, in part this has been progressed through the change in management of the team, away days and renewed focus on staff wellbeing. This includes ensuring that the team are aware of how to raise concerns whether in confidence or directly to senior leaders within the organisation, or through the Freedom to Speak Up Guardian and/or Cultural Champions in post across all service lines.”

Source location

2022-0049-Response-from-Hellesdon-Hospital_Published
Page 2 · response
Published 21 February 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake targeted listening events with teams across the Trust as part of the cultural improvement strategy.

Verbatim wording from the response

“The Trust has a Staff Support Service which can be accessed by self-referral or managers are able to refer staff directly this service offers therapeutic support, as well as the usual occupational health support available. Staff also have access to Human Resources and/or Union representatives who are able to support with employment issues. The Executive team, including myself, also offer direct access for any staff member to speak to us or raise concerns through our open Hear to Listen sessions which are held weekly and invariably chaired by an Executive, contact through these forums can be anonymous if required. We also are undertaking targeted listening events with all teams across the Trust as part of our cultural improvement strategy.”

Source location

2022-0049-Response-from-Hellesdon-Hospital_Published
Page 2 · response
Published 21 February 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the live Q&A and supporting paper as agenda items across at least four team meetings to capture staff reflection and challenge perceptions.

Verbatim wording from the response

“• Supporting paper written by Dr ████████ Magical thinking and moral injury: exclusion culture in psychiatry BJPsych Bulletin Vol 46 issue 1. 2021.”

Source location

2022-0049-Response-from-Hellesdon-Hospital_Published
Page 2 · response
Published 21 February 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require young people to be seen or contacted before discharge through an implemented triage tool, including contact with referrers and significant others where appropriate.

Verbatim wording from the response

“In response to your second concern, I would like to draw your attention to the extensive safety action plan put in place by the Norfolk Youth Teams post the deaths of young people in those teams in 2021, this has been discussed at the subsequent inquests into the deaths of those young people therefore I will not repeat the safety actions here. The salient aspects in respect of Theo’s case being that the Clinical Director for the Norfolk Youth Teams has implemented a triage tool which includes the directive that no young person is discharged without being seen face to face or contacted via phone or virtual contact if face to face not possible, plus the referrer and any significant other where appropriate.”

Source location

2022-0049-Response-from-Hellesdon-Hospital_Published
Page 2 · response
Published 21 February 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing discharge safeguards require contact, case-by-case decisions, multidisciplinary communication and follow-up to support safe discharge decisions.

Verbatim wording from the response

“In response to your second concern, I would like to draw your attention to the extensive safety action plan put in place by the Norfolk Youth Teams post the deaths of young people in those teams in 2021, this has been discussed at the subsequent inquests into the deaths of those young people therefore I will not repeat the safety actions here. The salient aspects in respect of Theo’s case being that the Clinical Director for the Norfolk Youth Teams has implemented a triage tool which includes the directive that no young person is discharged without being seen face to face or contacted via phone or virtual contact if face to face not possible, plus the referrer and any significant other where appropriate.”

Source location

2022-0049-Response-from-Hellesdon-Hospital_Published
Page 2 · response
Published 21 February 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Address the view that suicide is inevitable through the co-produced 2023–2028 Self Harm and Suicide Prevention Strategy.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 21 February 2022.
  2. 2

    Review the Clinical Harm Policy to support referral regrading and people awaiting care.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 21 February 2022.
  3. 3

    Work with young service users to improve how teams communicate, reflect preferences and provide confidence-building information.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 21 February 2022.
  4. 4

    Work with Peoples Participation Leads to incorporate lived experience into care-group improvements concerning discharge communication.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 21 February 2022.
  5. 5

    Continue working with public-health suicide-prevention initiatives and partner organisations to agree and progress countywide safety actions.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 21 February 2022.
  6. 6

    Allocate all team members time to watch the suicide-prevention live Q&A, paying overtime where necessary.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 21 February 2022.
  7. 7

    Progress partnership work with commissioning colleagues to improve young people’s engagement through a wider system-based approach.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 21 February 2022.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The team disputes that it collectively held or continues to hold the belief that some suicides are inevitable.

    Stated by Norfolk and Suffolk NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Address the view that suicide is inevitable through the co-produced 2023–2028 Self Harm and Suicide Prevention Strategy.

Verbatim wording from the response

“• More widely the language and view that “Suicide is inevitable” will be addressed in the Trusts 2023-2028 Self Harm and Suicide Prevention Strategy, this is in the early stage of review following wide consultation with service users and other stakeholders. This will be a co-produced document.”

Source location

2022-0049-Response-from-Hellesdon-Hospital_Published
Page 2 · response
Published 21 February 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Clinical Harm Policy to support referral regrading and people awaiting care.

Verbatim wording from the response

“This also links to the recently reviewed Clinical Harm Policy which speaks to the review and potential regrading of referrals and outlines the support required whilst a person is on a waiting list. This tool links to the Trust overarching “Did not attend, non – access or not brought” Policy Q12a which directs staff not to discharge a person who does not attend appointments without robust follow up, which is further strengthened in Discharge from Trust Services Policy C70b see extracts below:”

Source location

2022-0049-Response-from-Hellesdon-Hospital_Published
Page 2 · response
Published 21 February 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with young service users to improve how teams communicate, reflect preferences and provide confidence-building information.

Verbatim wording from the response

“This is an area of primary focus for the Trust as we are aware that communication in respect of discharge is a theme within complaints and service user feedback surveys. The customer service team are working with our Peoples Participation Leads to bring lived experience to the care groups around these themes, this work is supported by learning from Trust wide audits into discharge planning and communication with service users and significant others during that process. The young persons Peoples Participation Lead in Norfolk is working with service users on how the teams communicate with young people, their preferences and also what information would help young people to feel more confident about engaging with our teams.”

Source location

2022-0049-Response-from-Hellesdon-Hospital_Published
Page 3 · response
Published 21 February 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with Peoples Participation Leads to incorporate lived experience into care-group improvements concerning discharge communication.

Verbatim wording from the response

“This is an area of primary focus for the Trust as we are aware that communication in respect of discharge is a theme within complaints and service user feedback surveys. The customer service team are working with our Peoples Participation Leads to bring lived experience to the care groups around these themes, this work is supported by learning from Trust wide audits into discharge planning and communication with service users and significant others during that process. The young persons Peoples Participation Lead in Norfolk is working with service users on how the teams communicate with young people, their preferences and also what information would help young people to feel more confident about engaging with our teams.”

Source location

2022-0049-Response-from-Hellesdon-Hospital_Published
Page 3 · response
Published 21 February 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with public-health suicide-prevention initiatives and partner organisations to agree and progress countywide safety actions.

Verbatim wording from the response

“The Trust continues to work with Norfolk Public health led suicide prevention initiatives and attends various meetings alongside our Higher Education, local authority and emergency services colleagues to agree and progress safety actions to prevent suicide in our county.”

Source location

2022-0049-Response-from-Hellesdon-Hospital_Published
Page 3 · response
Published 21 February 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Allocate all team members time to watch the suicide-prevention live Q&A, paying overtime where necessary.

Verbatim wording from the response

“• All members of the Team will be allocated time to watch the “Live Q&A - Suicide Prevention Magical Thinking” (overtime paid if necessary)”

Source location

2022-0049-Response-from-Hellesdon-Hospital_Published
Page 2 · response
Published 21 February 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Progress partnership work with commissioning colleagues to improve young people’s engagement through a wider system-based approach.

Verbatim wording from the response

“The purpose of this work is to make our services more accessible to young people, this is based on young people’s feedback and progressing in partnership with our Clinical Commissioning colleagues to ensure a wider system-based approach to improving engagement with young people.”

Source location

2022-0049-Response-from-Hellesdon-Hospital_Published
Page 3 · response
Published 21 February 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The team disputes that it collectively held or continues to hold the belief that some suicides are inevitable.

Verbatim wording from the response

“With particular reference to the presumption that some suicides are “inevitable” I would like to emphasise that when we discussed this with the team they were saddened and dismayed that this had been portrayed as a belief they held and continue to hold as a collective. However, to offer further reassurance I would like to share the additional activities undertaken to challenge and dispel any preconceptions or mistrusts in respect of suicide the team may have;”

Source location

2022-0049-Response-from-Hellesdon-Hospital_Published
Page 1 · response
Published 21 February 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026