PFD report

George Edward James Haldenby · Prevention of Future Deaths report

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Issued 21 May 2026•Dorset

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
4

Raised in this report

Recipients
5

Named on the report

Responses found
5

Of 5 recipients

Stated actions
12

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Delays in processing hospital-issued FP10 prescriptions in prisons without 24-hour healthcare provision
    Part of recurring concern: Unreliable fulfilment of hospital-issued medication prescriptions
  2. Incomplete availability of critical medications held in prison
  3. Lack of local policy or process for managing out-of-hours FP10 prescriptions
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Implement the Southwest Out of Hours SOP for sourcing prescribed medicines outside normal operating hours.

    Stated by Oxleas NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 August 2026.
  2. Action

    Recirculate the Southwest Out of Hours SOP and associated guidance to all healthcare teams.

    Stated by Oxleas NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 August 2026.
  3. Action

    Continue training sessions reinforcing staff understanding and compliance with medicines management policies and SOPs.

    Stated by Oxleas NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 August 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.6

  1. Position

    Existing governance and operational guidance address the concerns about obtaining prescribed medication outside normal working hours.

    Stated by Oxleas NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in processing hospital-issued FP10 prescriptions in prisons without 24-hour healthcare provision

Wider context from the report

“In prisons without 24 hour healthcare provision, if a prisoner receives treatment at a hospital and is issued with a medication prescription on a FP10 form, this cannot be processed at the prison in the absence of a doctor or prescribing nurse, and pharmacies in hospitals are not always open 24 hours a day for it to be dispensed as TTO medication. This means there will be a delay in prisoners receiving necessary and lifesaving medication over a weekend or bank holiday period until staff are in the prison who can action the prescription. ”

Is this part of a recurring concern?

Yes — Unreliable fulfilment of hospital-issued medication prescriptions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Incomplete availability of critical medications held in prison

Wider context from the report

“Whilst at HMP The Verne there is now a duty Doctor who can be called upon out of hours to progress such prescriptions, there is a lack of local policy or process to ensure the prison and healthcare staff have an understanding of how to deal with the situation should a FP10 be issued outside of hours when a prescribing health professional is not available in the prison to ensure a prisoner receives necessary medications without delay. Although critical medications are held at the prison in a locked cabinet, not all medication are included and Furosemide, which was critical in George’s care, is one of those that is not held by the prison as a critical medicine. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of local policy or process for managing out-of-hours FP10 prescriptions

Wider context from the report

“Whilst at HMP The Verne there is now a duty Doctor who can be called upon out of hours to progress such prescriptions, there is a lack of local policy or process to ensure the prison and healthcare staff have an understanding of how to deal with the situation should a FP10 be issued outside of hours when a prescribing health professional is not available in the prison to ensure a prisoner receives necessary medications without delay. Although critical medications are held at the prison in a locked cabinet, not all medication are included and Furosemide, which was critical in George’s care, is one of those that is not held by the prison as a critical medicine. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of mandatory refresher training in first aid and CPR for prison staff

Wider context from the report

“After prison officers and prison staff carry out their induction training which covers basic first aid training including the delivery of cardio pulmonary resuscitation (CPR), there is no further mandatory refresher training on first aid or CPR. During the evidence, a Custodial Manager at HMP the Verne stated that the last time he had first aid or CPR training was in 1991, 35 years ago, when he started as a prison officer. Whilst there is a requirement to have a duty first aider on site 24 hours a day, without all staff being suitably and regularly trained in signs of collapse and administering CPR, there could be a delay in delivering effective CPR as it may take time for the duty first aider to get to the prisoner, and a future death could occur. ”

Is this part of a recurring concern?

Yes — Inadequate prison staff training for responding to medical emergencies; Inadequate staff competence to provide first aid.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Southwest Out of Hours SOP for sourcing prescribed medicines outside normal operating hours.

Verbatim wording from the response

“Following a review of these concerns, we can confirm that a formal process has been in place across the Southwest region since September 2024 through the implementation of the Southwest Out of Hours Standard Operating Procedure (SOP)- (Appendices 1). This SOP was circulated to all relevant healthcare teams upon implementation and remains accessible through the organisational document management systems, including the Ox and the SystmOne Pharmacy Document Library.”

Source location

2026-0312 - Response from Oxleas NHS Foundation Trust
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recirculate the Southwest Out of Hours SOP and associated guidance to all healthcare teams.

Verbatim wording from the response

“In addition, this incident has provided an opportunity to further reinforce awareness of existing medicines management policies and SOPs. The Southwest Out of Hours SOP and associated guidance will be recirculated to all healthcare teams, and ongoing training sessions will continue to reinforce staff understanding and compliance. The Medicines Management SOP Log will also be redistributed to all Heads of Healthcare to improve visibility of current medicines-related procedures, alongside signposting staff to the centrally maintained document repository where the most up-to-date versions are held.”

Source location

2026-0312 - Response from Oxleas NHS Foundation Trust
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue training sessions reinforcing staff understanding and compliance with medicines management policies and SOPs.

Verbatim wording from the response

“In addition, this incident has provided an opportunity to further reinforce awareness of existing medicines management policies and SOPs. The Southwest Out of Hours SOP and associated guidance will be recirculated to all healthcare teams, and ongoing training sessions will continue to reinforce staff understanding and compliance. The Medicines Management SOP Log will also be redistributed to all Heads of Healthcare to improve visibility of current medicines-related procedures, alongside signposting staff to the centrally maintained document repository where the most up-to-date versions are held.”

Source location

2026-0312 - Response from Oxleas NHS Foundation Trust
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a comprehensive Training Needs Analysis to inform a structured First Aid training plan at HMP The Verne.

Verbatim wording from the response

“HMP The Verne is undertaking a comprehensive Training Needs Analysis to inform the development of a structured First Aid training plan. From July 2026, the prison intends to deliver monthly three-day First Aid at Work training programmes. These sessions will be jointly led by the Head of Business Assurance and supported by the Health and Safety Manager. The programme is designed to increase the number of staff trained to a recognised First Aid at Work standard and strengthen the prison’s emergency response capability. Increasing the number of staff trained in First Aid at Work will enable the implementation of a 24-hour, seven-day nominated staff rota, to ensure a coordinated and timely response to emergencies. The initial rollout of training will prioritise key staff groups, including Custodial Managers, Supervising Officers, Care and Separation Unit staff, and Induction Wing staff.”

Source location

2026-0312 - Response from HM Prison and Probation Service
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue collaborative work between prison and healthcare managers to establish local out-of-hours medication processes with defined escalation routes, roles and accountability.

Verbatim wording from the response

“Further collaborative work is being undertaken between prison and healthcare managers to establish a clear and robust local process incorporating defined escalation routes, roles and accountability measures. This will ensure that staff have the necessary clarity and confidence to respond appropriately when out-of-hours medication issues arise, supporting timely access to essential treatment and continuity of care.”

Source location

2026-0312 - Response from HM Prison and Probation Service
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide ongoing refresher first-aid resources and learning materials, including bespoke first-on-scene emergency-response videos for prison and frontline staff.

Verbatim wording from the response

“You will be aware that all new prison officers receive mandatory Emergency First Aid and CPR training as part of their foundation programme. This training remains valid for three years and is subject to requalification. In addition, the HMPPS First Aid Policy Framework (re-issued in August 2023) requires Governors to maintain sufficient first aid provision based on a local First Aid Needs Assessment. To support staff capability, HMPPS provides ongoing refresher resources and learning materials to maintain and enhance first aid knowledge and skills. For example, HMPPS has worked with St John Ambulance to develop bespoke “first-on-scene” video resources for prison officers and frontline staff, offering practical guidance on responding to a range of emergency situations prior to the arrival of healthcare professionals.”

Source location

2026-0312 - Response from HM Prison and Probation Service
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver monthly three-day First Aid at Work programmes from July 2026, supported by a forward-planned schedule of initial and refresher training.

Verbatim wording from the response

“HMP The Verne is undertaking a comprehensive Training Needs Analysis to inform the development of a structured First Aid training plan. From July 2026, the prison intends to deliver monthly three-day First Aid at Work training programmes. These sessions will be jointly led by the Head of Business Assurance and supported by the Health and Safety Manager. The programme is designed to increase the number of staff trained to a recognised First Aid at Work standard and strengthen the prison’s emergency response capability. Increasing the number of staff trained in First Aid at Work will enable the implementation of a 24-hour, seven-day nominated staff rota, to ensure a coordinated and timely response to emergencies. The initial rollout of training will prioritise key staff groups, including Custodial Managers, Supervising Officers, Care and Separation Unit staff, and Induction Wing staff.”

Source location

2026-0312 - Response from HM Prison and Probation Service
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing governance and operational guidance address the concerns about obtaining prescribed medication outside normal working hours.

Verbatim wording from the response

“Following a review of these concerns, we can confirm that a formal process has been in place across the Southwest region since September 2024 through the implementation of the Southwest Out of Hours Standard Operating Procedure (SOP)- (Appendices 1). This SOP was circulated to all relevant healthcare teams upon implementation and remains accessible through the organisational document management systems, including the Ox and the SystmOne Pharmacy Document Library.”

Source location

2026-0312 - Response from Oxleas NHS Foundation Trust
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Heads of Healthcare, supported by local Medicines Management teams, are responsible for implementing centrally developed medicines-management policies and procedures.

Verbatim wording from the response

“Whilst these SOPs and policies are developed and maintained centrally, responsibility for local implementation rests with Heads of Healthcare, supported by local Medicines Management teams. They are responsible for ensuring that all relevant staff are familiar with, acknowledge, and adhere to the requirements set out within the SOPs and associated policies. Compliance is monitored through established governance processes, and where individuals are identified as persistently deviating from approved procedures, they will be supported and managed in accordance with the Trust's capability and performance management policies. This may”

Source location

2026-0312 - Response from Oxleas NHS Foundation Trust
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prison teams are responsible for arranging pickup or delivery of urgent out-of-hours medicines.

Verbatim wording from the response

“Under the pharmacy and medicines optimisation section of the specification, it sets out that the provider is required to arrange and use a process for the dispensing of urgent medication from local pharmacies, or other urgent care or OOH primary care services, outside of core hours (including public holidays). This should be available on request although pick up/delivery of the medicines must be arranged by the prison teams.”

Source location

2026-0312 - Response from NHS England
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for prison officers’ refresher training lies with HM Prison and Probation Service, with the prisons minister best placed to respond.

Verbatim wording from the response

“The issue of training for prison officers is the responsibility of HM Prison and Probation Service, so NHS England is unable to answer this concern. We note that the Coroner has also addressed the Report to the Minister for Prisons, Probation and Reducing Reoffending, who will be best placed to answer this.”

Source location

2026-0312 - Response from NHS England
Page 1 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England is responsible for addressing concerns about obtaining hospital-prescribed medication out of hours in prisons without 24-hour healthcare.

Verbatim wording from the response

“The report raises concerns about the lack of process in place in prisons without 24-hour healthcare provision, to ensure that hospital prescribed medication is available when prescribed out of hours, and over weekends and bank holiday periods.”

Source location

2026-0312 - Response from Department of Health and Social Care
Page 1 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for the out-of-hours medication process has been referred to Oxleas NHS Foundation Trust for consideration and response.

Verbatim wording from the response

“Although your concerns about the lack of policy/process for healthcare staff around accessing out of hours or hospital prescribed medication has been referred to Oxleas NHS Foundation Trust for their separate consideration and response, HMPPS has also considered whether there is any supportive action that it can take. Oxleas NHS Foundation Trust has confirmed that a formal process and guidance for healthcare teams regarding the management of medicines outside normal operating hours was implemented in September 2024. This is supported by a Standard Operating Procedure, which provides clear direction on the sourcing and provision of prescribed medication during evenings, weekends, and bank holidays.”

Source location

2026-0312 - Response from HM Prison and Probation Service
Page 2 · response
Published 14 August 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Redistribute the Medicines Management SOP Log to all Heads of Healthcare and signpost staff to the central document repository.

    Stated by Oxleas NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 August 2026.
  2. 2

    Consult Regional Pharmacists or the Head of Medicines Management after relevant death-in-custody investigations to identify and submit supporting governance documents.

    Stated by Oxleas NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 August 2026.
  3. 3

    Review national health and justice service specifications, with completion expected by autumn 2026.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 14 August 2026.
  4. 4

    Discuss all received Regulation 28 reports through the working group and share resulting patient-safety learning nationally and regionally.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 14 August 2026.
  5. 5

    Implement a 24-hour, seven-day nominated staff rota to coordinate emergency responses as First Aid at Work staffing increases.

    Stated by Ministry of Justice and The Verne PrisonStated plannedThe respondent said that this action was planned when they made their response on 14 August 2026.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Redistribute the Medicines Management SOP Log to all Heads of Healthcare and signpost staff to the central document repository.

Verbatim wording from the response

“In addition, this incident has provided an opportunity to further reinforce awareness of existing medicines management policies and SOPs. The Southwest Out of Hours SOP and associated guidance will be recirculated to all healthcare teams, and ongoing training sessions will continue to reinforce staff understanding and compliance. The Medicines Management SOP Log will also be redistributed to all Heads of Healthcare to improve visibility of current medicines-related procedures, alongside signposting staff to the centrally maintained document repository where the most up-to-date versions are held.”

Source location

2026-0312 - Response from Oxleas NHS Foundation Trust
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consult Regional Pharmacists or the Head of Medicines Management after relevant death-in-custody investigations to identify and submit supporting governance documents.

Verbatim wording from the response

“In response to the learning identified through this process, we will strengthen governance arrangements by ensuring that, following any Death in Custody (DIC) investigation where additional evidence is requested, or where medicines management issues are identified, Regional Pharmacists or the Head of Medicines Management are consulted directly. This will help ensure that all relevant SOPs, policies, and supporting governance documentation are identified and submitted as part of future investigations.”

Source location

2026-0312 - Response from Oxleas NHS Foundation Trust
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review national health and justice service specifications, with completion expected by autumn 2026.

Verbatim wording from the response

“All national health and justice service specifications are under review at present and it is expected this review will be completed by Autumn 2026.”

Source location

2026-0312 - Response from NHS England
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss all received Regulation 28 reports through the working group and share resulting patient-safety learning nationally and regionally.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around events, such as the sad death of George, are shared across the NHS at both a national and regional level and helps us to pay close attention to any emerging trends that may require further review and action.”

Source location

2026-0312 - Response from NHS England
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a 24-hour, seven-day nominated staff rota to coordinate emergency responses as First Aid at Work staffing increases.

Verbatim wording from the response

“HMP The Verne is undertaking a comprehensive Training Needs Analysis to inform the development of a structured First Aid training plan. From July 2026, the prison intends to deliver monthly three-day First Aid at Work training programmes. These sessions will be jointly led by the Head of Business Assurance and supported by the Health and Safety Manager. The programme is designed to increase the number of staff trained to a recognised First Aid at Work standard and strengthen the prison’s emergency response capability. Increasing the number of staff trained in First Aid at Work will enable the implementation of a 24-hour, seven-day nominated staff rota, to ensure a coordinated and timely response to emergencies. The initial rollout of training will prioritise key staff groups, including Custodial Managers, Supervising Officers, Care and Separation Unit staff, and Induction Wing staff.”

Source location

2026-0312 - Response from HM Prison and Probation Service
Page 2 · response
Published 14 August 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
5/5

Data last updated 7 September 2026