PFD report

Nigel Hutton HAMMOND · Prevention of Future Deaths report

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Issued 9 Oct 2024•Suffolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
1

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to enable AMHPs to make direct referrals to the emergency Crisis Resolution and Home Treatment Team
    Part of recurring concern: Unreliable community Home Treatment Team care pathwaysPart of recurring concern: Unreliable urgent mental health referral and assessment pathways
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Develop and disseminate concise guidance to Suffolk AMHPs on CRHTT referral criteria and processes.

    Stated by Suffolk County CouncilStated completedThe respondent said that this action was complete when they made their response on 10 October 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    AMHPs were able to refer directly to the CRHTT, and the NSFT 111 Service could also make such referrals.

    Stated by Suffolk County CouncilDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to enable AMHPs to make direct referrals to the emergency Crisis Resolution and Home Treatment Team

Wider context from the report

“7. That said, although Nigel did not meet the criteria for immediate admission, the AMHP believed Nigel was mentally very unwell, and in need of immediate support. The court heard that such support would be available within a 4-hour target time, from the emergency Crisis Resolution and Home Treatment Team. 8. However, the court was told that an AMHP, despite their role in the coordination of the mental health assessment and admission to hospital of a patient, were not permitted to make direct referrals to the emergency Crisis Resolution and Home Treatment Team. 9. The court heard that the normal route for such referrals was via the GP Surgery, or primary care Mental Health Nurse, neither of whom in Nigel’s case would have been available before 08:00 on Monday 11th March 2024. Nigel’s fall which led to his death, occurred at 06:25 that morning. 10. I am concerned, as had the AMHP in Nigel’s case been able to directly refer him to the Crisis Resolution and Home Treatment Team on the 9th March 2024, mental health professionals would have attended, and been able to provide additional support, advice and potentially additional treatment for Nigel, in all likelihood preventing his death. ”

Is this part of a recurring concern?

Yes — Unreliable community Home Treatment Team care pathways; Unreliable urgent mental health referral and assessment pathways.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and disseminate concise guidance to Suffolk AMHPs on CRHTT referral criteria and processes.

Verbatim wording from the response

“Following receipt of the Regulation 28, NSFT and SCC have worked jointly together to develop a short and concise information guide for AMHPs on the referral criteria and process in respect of all CRHHTs in Suffolk. This guidance has been shared with all AMHPs across Suffolk and will be followed up for robust discussion via SCC’s AMHP Service Forum and with all CRHTTs within NSFT.”

Source location

Response from Suffolk County Council
Page 1 · response
Published 10 October 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

AMHPs were able to refer directly to the CRHTT, and the NSFT 111 Service could also make such referrals.

Verbatim wording from the response

“Since the inquest into Nigel’s death, it has been established through joint meetings between senior managers from both NSFT and SCC that AMHPs are able to refer to the CRHTT but that not all AMHPs were aware of this and that the process for referral was not clear across the AMHP service. The NSFT policy/pathway information had not been shared with SCC and the AMHP service hence resulting in confusion and lack of clarity.”

Source location

Response from Suffolk County Council
Page 1 · response
Published 10 October 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Continue implementing the actions set out in the suicide prevention strategy for England.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 10 October 2024.
  2. 2

    Publish the multi-sector, cross-government suicide prevention strategy for England.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 10 October 2024.
  3. 3

    Review and monitor application of the CRHTT referral guidance through established joint partnership meetings.

    Stated by Suffolk County CouncilStated plannedThe respondent said that this action was planned when they made their response on 10 October 2024.
  4. 4

    Follow up the CRHTT referral guidance through robust discussions at the AMHP Service Forum and with NSFT CRHTTs.

    Stated by Suffolk County CouncilStated plannedThe respondent said that this action was planned when they made their response on 10 October 2024.
  5. 5

    Monitor application and benefits of the guidance, discuss adjustments in partnership meetings, and track, report and assure performance through governance groups.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 October 2024.
  6. 6

    Produce guidance requiring communication between crisis team and AMHP staff before assessments and when follow-up support is needed.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 10 October 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue implementing the actions set out in the suicide prevention strategy for England.

Verbatim wording from the response

“In addition, in September 2023 the multi-sector and cross-government suicide prevention strategy for England was published. The five-year strategy set out actions aimed at reducing the rates of suicide in England and work continues to implement these actions.”

Source location

Response from DHSC
Page 2 · response
Published 10 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish the multi-sector, cross-government suicide prevention strategy for England.

Verbatim wording from the response

“In addition, in September 2023 the multi-sector and cross-government suicide prevention strategy for England was published. The five-year strategy set out actions aimed at reducing the rates of suicide in England and work continues to implement these actions.”

Source location

Response from DHSC
Page 2 · response
Published 10 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and monitor application of the CRHTT referral guidance through established joint partnership meetings.

Verbatim wording from the response

“As a system we have agreed to work collaboratively together to review and monitor the application of this guidance through already established joint partnership meetings. We hope that this provides assurance that SCC and NSFT are working together as system to improve the outcomes for people who require support from our services.”

Source location

Response from Suffolk County Council
Page 2 · response
Published 10 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Follow up the CRHTT referral guidance through robust discussions at the AMHP Service Forum and with NSFT CRHTTs.

Verbatim wording from the response

“Following receipt of the Regulation 28, NSFT and SCC have worked jointly together to develop a short and concise information guide for AMHPs on the referral criteria and process in respect of all CRHHTs in Suffolk. This guidance has been shared with all AMHPs across Suffolk and will be followed up for robust discussion via SCC’s AMHP Service Forum and with all CRHTTs within NSFT.”

Source location

Response from Suffolk County Council
Page 1 · response
Published 10 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor application and benefits of the guidance, discuss adjustments in partnership meetings, and track, report and assure performance through governance groups.

Verbatim wording from the response

“The local CRHT managers will monitor application of this guidance and will discuss its benefits or any required adjustments in our partnership meetings going forward. Performance in this area will be tracked by operational teams and reported to NSFT’s Clinical Governance Group. These actions will also be monitored and assured by the NSFT Patient Safety Group, both groups chaired by the Executive Chief Nurse.”

Source location

Response from Norfolk and Suffolk NHS
Page 1 · response
Published 10 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce guidance requiring communication between crisis team and AMHP staff before assessments and when follow-up support is needed.

Verbatim wording from the response

“We have liaised and worked jointly with our colleagues at Suffolk County Council and produced a guidance document (Attachment A) to foster better communications between the teams emphasising the need for discussion and communication between crisis team staff and AMHP staff prior to Mental Health Act Assessments and where the AMHP staff are deciding to stand down an assessment but are aware an individual will require follow up support. This will support making the best person-centred plan for an individual.”

Source location

Response from Norfolk and Suffolk NHS
Page 1 · response
Published 10 October 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
3/3

Data last updated 7 September 2026