PFD report

John SHROSBREE · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 26 Sep 2019•Milton Keynes

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
5

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Lack of adequate Emergency Department staffing
    Part of recurring concern: Insufficient emergency-department staffing capacity for safe patient care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Recruit nursing staff through open days and ongoing advertising.

    Stated by Milton Keynes University Hospital NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 1 October 2019.
  2. Action

    Engage staff-bank and agency workers, including an Emergency Department staff-bank financial supplement, to mitigate staffing gaps.

    Stated by Milton Keynes University Hospital NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 1 October 2019.
  3. Action

    Train and employ eight advanced nurse practitioners across Emergency Department and Acute Medicine pathways.

    Stated by Milton Keynes University Hospital NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 1 October 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Staff shortages per se were not considered a significant factor in the shortcomings in care or the June 2019 incident.

    Stated by Milton Keynes University Hospital NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of adequate Emergency Department staffing

Wider context from the report

“My concern is that during the evidence it became clear that the problems encountered in the Emergency Department on 4th June 2019 were mainly brought about by staff shortages. I was told that staff shortages occur on a daily basis and I believe that as a result lives of this citizens of Milton Keynes are being put at risk and the problem should be addressed as a matter of urgency. ”

Is this part of a recurring concern?

Yes — Insufficient emergency-department staffing capacity for safe patient care.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit nursing staff through open days and ongoing advertising.

Verbatim wording from the response

“Vacancies (against our agreed establishment) occur for several reasons over and above the number of leavers exceeding those coming into post: for example, parental leave and secondment. In nursing, vacancy rates tend to peak in the late summer / early autumn and reduce as new graduates are available to start work in band 5 entry level posts. Recruitment to nursing roles is ongoing with active and engaging open days in place, in”

Source location

2019-0260-Response-by-Milton-Keynes-University-Hospital-Trust
Page 2 · response
Published 1 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage staff-bank and agency workers, including an Emergency Department staff-bank financial supplement, to mitigate staffing gaps.

Verbatim wording from the response

“Where there is a gap on a given shift between staffing establishment and staff on duty, several things are put in place to mitigate risk. These include:”

Source location

2019-0260-Response-by-Milton-Keynes-University-Hospital-Trust
Page 3 · response
Published 1 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train and employ eight advanced nurse practitioners across Emergency Department and Acute Medicine pathways.

Verbatim wording from the response

“This variation from peer median represents a relatively small emergency nurse practitioner (ENP) workforce in Milton Keynes. ENPs typically work in the ‘ED minors’ environment, and in many departments ENPs have replaced a significant part of the non-consultant medical workforce. We do not consider that there is any material difference in nurse staff numbers attending to the needs of patients in the majors and resuscitation environments (where Mr Shrosbree was looked after). The Trust continues to develop the non-medical workforce in the Emergency Department and has recently confirmed plans to train and employ eight advanced nurse practitioners focusing on the emergency care pathway (ED and Acute Medicine).”

Source location

2019-0260-Response-by-Milton-Keynes-University-Hospital-Trust
Page 3 · response
Published 1 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Redeploy staff from other hospital areas to mitigate Emergency Department staffing gaps.

Verbatim wording from the response

“Where there is a gap on a given shift between staffing establishment and staff on duty, several things are put in place to mitigate risk. These include:”

Source location

2019-0260-Response-by-Milton-Keynes-University-Hospital-Trust
Page 3 · response
Published 1 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase the Emergency Department senior house officer establishment.

Verbatim wording from the response

“Role | Establishment / Funded Posts | Vacancy Rate Band 8A (Matron) | 2.0 | 0% Band 7 (Senior Sister / Charge Nurse) | 9.54 | 10% Band 6 (Sister / Charge Nurse) | 16.51 | 3% Band 5 (Staff Nurse) | 47.39 | 27% (17% in June 2019) Band 2 (Healthcare Assistant) | 24.8 | 21% Consultant | 10 | 0% Middle Grade / Registrar | 16 | 6% ENP (Emergency Nurse Practitioner) | 4.89 | 0% Senior House Officer | 15 | 13% (establishment increased in August 2019)”

Source location

2019-0260-Response-by-Milton-Keynes-University-Hospital-Trust
Page 2 · response
Published 1 October 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Staff shortages per se were not considered a significant factor in the shortcomings in care or the June 2019 incident.

Verbatim wording from the response

“staff shortages per se were a significant factor.”

Source location

2019-0260-Response-by-Milton-Keynes-University-Hospital-Trust
Page 2 · response
Published 1 October 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Established staffing levels, daily redeployment, bank and agency staffing, and local resource decisions were considered sufficient to mitigate staffing risks.

Verbatim wording from the response

“We have invested heavily in clinical staffing levels over the past six years and have measures in place day-to-day in order to ensure that the risk associated with any sub-optimal staffing numbers is spread appropriately across the organisation such that ‘sub-optimal’ does not equate to ‘unsafe’.”

Source location

2019-0260-Response-by-Milton-Keynes-University-Hospital-Trust
Page 2 · response
Published 1 October 2019

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026