PFD report

Joan Elizabeth Betteridge · Prevention of Future Deaths report

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Issued 26 Jan 2018•Central Hampshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to correctly classify radiology review requests from discharged emergency department patients
  2. Failure to ensure timely making and progression of X-ray requests
    Part of recurring concern: Unreliable X-ray request and progression processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Send X-ray forms electronically to the hospital instead of printing them.

    Stated by Partners at Park & St Francis SurgeriesStated plannedThe respondent said that this action was planned when they made their response on 20 March 2018.
  2. Action

    Review the procedure for requesting X-rays and discuss it with surgery doctors and staff.

    Stated by Partners at Park & St Francis SurgeriesStated completedThe respondent said that this action was complete when they made their response on 20 March 2018.
  3. Action

    Educate emergency-department clinicians on correctly recording X-ray request locations in ICE.

    Stated by Hampshire Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 March 2018.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to correctly classify radiology review requests from discharged emergency department patients

Wider context from the report

“I heard from ████████, Director of Surgical Services, that many changes have been made to date and some are still ongoing such as planned future audits. He also confirmed that when an acute patient like Mrs Betteridge is discharged from ED back home for community care, the radiology review is the fall back system. Priority is given to ED and GP referrals and the reason there was a delay in this case from 31 May until 12 June was that the request for a review was registered as an inpatient referral not an ED referral. Why that happened was not known but clearly Mrs Betteridge was never an inpatient on 31 May. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure timely making and progression of X-ray requests

Wider context from the report

“I heard evidence that ████████ intended to request a repeat X-ray on 1 June but nothing happened until the physiotherapist queried this with a different GP in the same surgery. This raises concerns either that the request was not made or if it was made then it was not progressed in a timely fashion. A further request was made on 7 June and took place on 9 June, two days later. ”

Is this part of a recurring concern?

Yes — Unreliable X-ray request and progression processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Send X-ray forms electronically to the hospital instead of printing them.

Verbatim wording from the response

“████████ has undertaken a review of the procedure for requesting an X-ray and has discussed this with the doctors and staff at the surgery. Printed X-ray forms could cause a possible delay if they were to be collected from the surgery or have the potential to be mislaid if left at the patient’s home or residential faculty. Now that we have recently been given access to electronic X-ray forms it has been decided that doctors are to send X-ray forms electronically to the hospital rather than printing the forms. We have reminded all doctors that instructions to residential care staff and nurses should continue to be recorded clearly in the patient’s notes, as well as communicated explicitly, in order to avoid confusion regarding the management plan at a later stage.”

Source location

2018-0026-Response-by-St-Francis-Surgery
Page 1 · response
Published 20 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the procedure for requesting X-rays and discuss it with surgery doctors and staff.

Verbatim wording from the response

“████████ has undertaken a review of the procedure for requesting an X-ray and has discussed this with the doctors and staff at the surgery. Printed X-ray forms could cause a possible delay if they were to be collected from the surgery or have the potential to be mislaid if left at the patient’s home or residential faculty. Now that we have recently been given access to electronic X-ray forms it has been decided that doctors are to send X-ray forms electronically to the hospital rather than printing the forms. We have reminded all doctors that instructions to residential care staff and nurses should continue to be recorded clearly in the patient’s notes, as well as communicated explicitly, in order to avoid confusion regarding the management plan at a later stage.”

Source location

2018-0026-Response-by-St-Francis-Surgery
Page 1 · response
Published 20 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Educate emergency-department clinicians on correctly recording X-ray request locations in ICE.

Verbatim wording from the response

“████████ Clinical Lead for Emergency Medicine, has also confirmed that the clinicians working in the emergency department have been educated on the importance of correctly recording the location of the requests, since this directly affects the timeframes for radiological review and reporting of images.”

Source location

2018-0026-Response-by-Hampshire-NHS-Trust
Page 2 · response
Published 20 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Change the default ICE request location on the affected emergency-department computer to the emergency department.

Verbatim wording from the response

“The default location on that computer has since been changed to the emergency department. I am pleased to confirm that the other computers in the emergency department that are used for accessing ICE were already set to the correct default location.”

Source location

2018-0026-Response-by-Hampshire-NHS-Trust
Page 2 · response
Published 20 March 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Remind doctors to record and explicitly communicate instructions to residential care staff and nurses.

    Stated by Partners at Park & St Francis SurgeriesStated completedThe respondent said that this action was complete when they made their response on 20 March 2018.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind doctors to record and explicitly communicate instructions to residential care staff and nurses.

Verbatim wording from the response

“████████ has undertaken a review of the procedure for requesting an X-ray and has discussed this with the doctors and staff at the surgery. Printed X-ray forms could cause a possible delay if they were to be collected from the surgery or have the potential to be mislaid if left at the patient’s home or residential faculty. Now that we have recently been given access to electronic X-ray forms it has been decided that doctors are to send X-ray forms electronically to the hospital rather than printing the forms. We have reminded all doctors that instructions to residential care staff and nurses should continue to be recorded clearly in the patient’s notes, as well as communicated explicitly, in order to avoid confusion regarding the management plan at a later stage.”

Source location

2018-0026-Response-by-St-Francis-Surgery
Page 1 · response
Published 20 March 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026