PFD report

Joy Burgess · Prevention of Future Deaths report

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Issued 4 Feb 2022•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
6

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Inability to provide mental health patients with an environment conducive to recovery
    Part of recurring concern: Failure to provide safe accommodation for inpatient mental health patients
  2. Lengthy waits for access to psychological therapies
    Part of recurring concern: Excessive waiting times for NHS mental health servicesPart of recurring concern: Unreliable access to talking therapies
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Provide £500 million to expand mental health services, address waiting times, invest in the workforce, and support talking therapies, crisis services and suicide prevention.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 7 February 2022.
  2. Action

    Modernise inpatient mental health environments and eradicate dormitory accommodation to improve patient safety, privacy and dignity.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 7 February 2022.
  3. Action

    Work with NHS England on next steps following its consultation on proposed mental health access standards.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 7 February 2022.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inability to provide mental health patients with an environment conducive to recovery

Wider context from the report

“1. The Court heard evidence that the mental health ward environment could be ‘chaotic’ (in the words of one Consultant Psychiatrist) and that resources and demands on inpatient beds were such that staff were not always able to care for patients in a suitable environment. It is a matter of concern that mental health patients are, on occasion, cared for in an environment which is very obviously not conducive to recovery. ”

Is this part of a recurring concern?

Yes — Failure to provide safe accommodation for inpatient mental health patients.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lengthy waits for access to psychological therapies

Wider context from the report

“2. The Court heard that patients continue to experience lengthy waits if referred for psychological therapies, both locally and nationally. In the Tameside area, the current average wait was thought to be around one year from referral. ”

Is this part of a recurring concern?

Yes — Excessive waiting times for NHS mental health services; Unreliable access to talking therapies.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide £500 million to expand mental health services, address waiting times, invest in the workforce, and support talking therapies, crisis services and suicide prevention.

Verbatim wording from the response

“The pandemic has had an impact on the mental health and wellbeing of many people, which has caused increased demand for mental health services. In order to help address this, we provided an extra £500 million in 2021/22 to accelerate our expansion plans and address waiting times for mental health services, which will provide more people with the mental health support they need and invest in the NHS workforce. This funding included £110 million to expand adult mental health services - including talking and psychological therapies, implementing the community mental health framework, investment in crisis services and maintaining the delivery of the 24/7 urgent mental health helplines stood up earlier in the pandemic, as well as additional investment in suicide prevention programmes.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 7 February 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Modernise inpatient mental health environments and eradicate dormitory accommodation to improve patient safety, privacy and dignity.

Verbatim wording from the response

“We recognise the importance of providing an environment that feels safe and comfortable for people receiving treatment in mental health inpatient care. I understand that in their Concise Investigation Report, the Trust acknowledged that Ms Burgess’s experience on the Taylor ward fell short of the expected standard. You may wish to note that the Government is committed to upgrading the physical environment for inpatient mental health care, and we are already taking steps to modernise inpatient environments and improve patient experience. We are investing more than £400 million over the 4 years up to 2024/25 to eradicate dormitory accommodation from mental health facilities to improve”

Source location

Response from Department of Health and Social Care
Page 1 · response
Published 7 February 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with NHS England on next steps following its consultation on proposed mental health access standards.

Verbatim wording from the response

“With regards to those people with more complex mental health needs, who are waiting for treatment, NHS England consulted in 2021 on the potential to introduce five new waiting time standards as part of its clinically-led review of NHS access standards. The proposals included:”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 7 February 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Invest £150 million in mental health estate improvements, including safer facilities, accident and emergency-linked services, and new mental health ambulances.

Verbatim wording from the response

“In addition, we are investing £150 million for significant improvements to the mental health estate, including investing in NHS mental health facilities linked to accident and emergency departments, enhancing patient safety in mental health units, and new mental health ambulances.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 7 February 2022

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Expand and improve mental health crisis care, including 24/7 crisis lines, crisis resolution home treatment teams and mental health liaison services in accident and emergency departments.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 7 February 2022.
  2. 2

    Invest almost £1 billion extra in community mental health care for adults with severe mental illness by 2023/24.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 7 February 2022.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand and improve mental health crisis care, including 24/7 crisis lines, crisis resolution home treatment teams and mental health liaison services in accident and emergency departments.

Verbatim wording from the response

“The NHS Long Term Plan committed that, by 2023/24 we will invest almost £1 billion extra in community mental health care for adults with severe mental illness. You may also wish to know that work is also ongoing to expand and improve mental health crisis care provision. This includes improving the operation of all age 24/7 crisis lines, crisis resolution home treatment teams, and mental health liaison services in A&E departments.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 7 February 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Invest almost £1 billion extra in community mental health care for adults with severe mental illness by 2023/24.

Verbatim wording from the response

“The NHS Long Term Plan committed that, by 2023/24 we will invest almost £1 billion extra in community mental health care for adults with severe mental illness. You may also wish to know that work is also ongoing to expand and improve mental health crisis care provision. This includes improving the operation of all age 24/7 crisis lines, crisis resolution home treatment teams, and mental health liaison services in A&E departments.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 7 February 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026