PFD report

Mark Alan Hughes · Prevention of Future Deaths report

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Issued 4 Mar 2026•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
6

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure to allow direct referral from general practice to the HBTT for urgent high-risk referrals
    Part of recurring concern: Unclear and unreliable GP access and referral pathwaysPart of recurring concern: Unreliable mental health referral pathwaysPart of recurring concern: Unreliable urgent mental health referral and assessment pathways
  2. Delays in assessment and referral for urgent mental health referrals
    Part of recurring concern: Excessive waiting times for NHS mental health servicesPart of recurring concern: Unreliable urgent mental health referral and assessment pathways
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Establish a functioning Referral and Assessment hub in every Trust area by the end of August 2026 to provide a single external referral point.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 9 March 2026.
  2. Action

    Issue a Practice Note clarifying that primary care mental health practitioners can directly refer patients to HBTT across all Trust boroughs.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 9 March 2026.
  3. Action

    Hold an urgent-care away day to review and confirm the HBTT SOP and reinforce referral pathways and operational expectations, including direct referrals by primary care networks.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 9 March 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Mental health practitioners in general practice can directly refer to HBTT across all Trust boroughs after assessing the person’s mental health.

    Stated by Greater Manchester Mental Health NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to allow direct referral from general practice to the HBTT for urgent high-risk referrals

Wider context from the report

“7. In evidence, it was accepted on behalf of the CMHT that there are occasions when a nurse associated with a general practice, or a general practitioner, may need to refer directly to the HBTT; but that the formal procedure does not allow for this. 8. Therefore, at the time of Mr Hughes’s death, such a referral could not be made. It still cannot be made, notwithstanding the availability of this course in other boroughs and the findings of the After Action Review. 9. Had it been possible for the nurse who assessed Mr Hughes on behalf of the general practice to refer him direct to the HBTT, the delay occasioned by the system of referral to the HBTT operated by South Trafford CMHT would have been avoided. 10. It was explained in evidence on behalf of the CMHT, that had the HBTT been able to assess Mr Hughes, it was unclear whether they would have accepted the referral. However, what the HBTT would or would not have decided is unknown: nor does this obviate the concern raised. 11. The concern is that in South Trafford, a service user cannot be referred directly to the HBTT from a general practice where: i. there is an urgent referral arising from a high risk of self-harm and / or suicide; ii. where this referral is considered necessary by the general practice professionals; and, iii. where such a referral could be made were it to take place in other boroughs within the area covered by Greater Manchester Mental Health NHS Foundation Trust. ”

Is this part of a recurring concern?

Yes — Unclear and unreliable GP access and referral pathways; Unreliable mental health referral pathways; Unreliable urgent mental health referral and assessment pathways.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in assessment and referral for urgent mental health referrals

Wider context from the report

“2. Whilst the usual course is for the South Trafford CMHT to make contact with the service user on the day of referral, the evidence established that on an urgent referral, the South Trafford CMHT have a timeframe of up to 5 days to arrange an assessment. 3. Moreover, with regard to a referral in the circumstances of this matter, the CMHT do not operate over the weekend. This meant that from Friday 20th June 2025 at 17:00, there could be no assessment and no referral to the HBTT, until 09:00 on Monday 23rd June 2025, at the earliest. ”

Is this part of a recurring concern?

Yes — Excessive waiting times for NHS mental health services; Unreliable urgent mental health referral and assessment pathways.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a functioning Referral and Assessment hub in every Trust area by the end of August 2026 to provide a single external referral point.

Verbatim wording from the response

“As part of the transformation of community mental health services GMMH are implementing a Referral and Assessment hub who will triage all external referrals and direct to the most appropriate service. These hubs are already in place in some areas of the Trust; the SOP will be finalised by the end of May 2026 and there will be a Referral and Assessment hub functioning in all areas of the Trust by the end of August 2026 enabling GP’s and other professionals to have a single point of referral.”

Source location

Response from GMMH
Page 2 · response
Published 9 March 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue a Practice Note clarifying that primary care mental health practitioners can directly refer patients to HBTT across all Trust boroughs.

Verbatim wording from the response

“To confirm mental health practitioners based in general practice, such as PCN’s, can refer directly into HBTT in all boroughs of the Trust, following an assessment of the persons mental health.”

Source location

Response from GMMH
Page 2 · response
Published 9 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold an urgent-care away day to review and confirm the HBTT SOP and reinforce referral pathways and operational expectations, including direct referrals by primary care networks.

Verbatim wording from the response

“In addition, a planned away day is scheduled to take place on 6th May 2026 lead by the clinical service managers for urgent care, during which senior operational leads will meet to review and confirm the HBTT Standard Operating Procedure (SOP). The SOP that went live in February 2026 has a list of services that can refer into HBTT and states that this is not an exhaustive list and that GMMH operate an inclusive referral process to support all GMMH internal teams. This session will be used to clearly outline referral pathways and operational expectations across all GMMH HBTT services.”

Source location

Response from GMMH
Page 2 · response
Published 9 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include direct HBTT referral guidance in the Trust Patient Safety Newsletter distributed electronically to all staff.

Verbatim wording from the response

“This information has been shared with urgent care staff and our PCN colleagues via a Practice Note issued on 28th April 2026 and will be included in the May edition of the Trust Patient Safety Newsletter that is shared with all staff across the Trust electronically by 28th May 2026.”

Source location

Response from GMMH
Page 2 · response
Published 9 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Finalise the Referral and Assessment hub SOP by the end of May 2026.

Verbatim wording from the response

“As part of the transformation of community mental health services GMMH are implementing a Referral and Assessment hub who will triage all external referrals and direct to the most appropriate service. These hubs are already in place in some areas of the Trust; the SOP will be finalised by the end of May 2026 and there will be a Referral and Assessment hub functioning in all areas of the Trust by the end of August 2026 enabling GP’s and other professionals to have a single point of referral.”

Source location

Response from GMMH
Page 2 · response
Published 9 March 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Mental health practitioners in general practice can directly refer to HBTT across all Trust boroughs after assessing the person’s mental health.

Verbatim wording from the response

“To confirm mental health practitioners based in general practice, such as PCN’s, can refer directly into HBTT in all boroughs of the Trust, following an assessment of the persons mental health.”

Source location

Response from GMMH
Page 2 · response
Published 9 March 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Implement the HBTT SOP establishing an inclusive referral process for GMMH internal services.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 9 March 2026.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the HBTT SOP establishing an inclusive referral process for GMMH internal services.

Verbatim wording from the response

“In addition, a planned away day is scheduled to take place on 6th May 2026 lead by the clinical service managers for urgent care, during which senior operational leads will meet to review and confirm the HBTT Standard Operating Procedure (SOP). The SOP that went live in February 2026 has a list of services that can refer into HBTT and states that this is not an exhaustive list and that GMMH operate an inclusive referral process to support all GMMH internal teams. This session will be used to clearly outline referral pathways and operational expectations across all GMMH HBTT services.”

Source location

Response from GMMH
Page 2 · response
Published 9 March 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026